We were not given option for meals since they ran out of the other option but good thing the remaining options tasted great.
Both the staff at check-in counter and on board were pleasant and helpful. My chicken and mashed potato was good, sauce was tasty, but the zucchini, carrot n other accompanying vegetables were over-cooked a little. (I understand the meal has to be prepared earlier). Yet I would fly on Singapore Airlines again and recommend it to family and friends.
Horrendous. We upgraded and they took the money but cancelled one of our tickets. The recline action didn’t work on the seats for the flight from Singapore to London, pre booked meals but they seemed to have disappeared as well.. Phone customer service was horrendous. Took 5 phone calls and no fix. Craig at the airport was the only one who seemed to be able to get the ticket back.
Very good flight from Boarding to landing -efficient and comfortable with decent entertainment options
Excelent service and plenty of food and drinks during the flight. Flight crew very attentive to our needs. Leg room between rows are very disappointing.
Crew and service was excellent, but passengers should be offered a welcome drink before take off which did not happen. Food was very good. Unfortunately the lie-flat bed in business class was one of the most uncomfortable I have experienced. The configuration forces you to sleep with your legs at an angle instead of in a straight line, plus there is very little padding on the bed so it wasn't possible to sleep for more than 2-3 hours on an 18 hour flight. For what the airlines charges for a business class ticket their hard product leaves a lot to be desired.
So happy I flew with Singapore Airlines. The customer service is top notch. I am terrified of flying and the staff made me feel so at ease. Will only fly Singapore internationally moving forward.
Food could have been better. Too many passengers getting up and down all the time.
The staff on Singapore Airlines was incredible. I would like to commend LS Reuben from my SQ37 flight on November 19th, 2024, from LAX to Singapore, for his outstanding service and care. During the flight, one of my earbuds—brand new and valued at nearly $300—fell out and became lodged in the box controlling the in-flight entertainment system. I was understandably upset, but Reuben went above and beyond to assist me in this tough situation. Reuben demonstrated exceptional determination and empathy. Instead of suggesting we wait for an engineer, he immediately took action, spending almost 30 minutes searching for the earbud. He even got down on the floor to ensure it was recovered. His genuine concern and persistence made all the difference and turned a frustrating situation into one where I felt truly valued as a passenger. Reuben is a shining example of the remarkable service that sets Singapore Airlines apart. His dedication and willingness to go the extra mile left a lasting impression, and I want to sincerely thank him for his kindness and professionalism.
The food options and quality could use some more excitement and variety.
They used Thai Smile plane, which is a smaller model and used to service only domestic flights; hence, the plane is small and quite compact. No entertainment on the flight. While boarding was delayed, it was done in a quick manner.
I give EVA 5 stars in every category. I enjoy this airline and it's great team of employees. I always highly recommend EVA to friends and family and everyone.
The flight was delayed going out of the gate at BKK that made it a difficult challenge to get through immigration transfer at tapei and make it to my departure on time. This appears to be a recurring issue. The flight crew and cabin crew were excellent. The food was very nice.
The boarding efficiency was good. A couple of the flight attendants did not seem in the best of moods. Overall it was a good experience.
The setting configuration of the aircraft stinks. Nobody should pay business class fares and be so uncomfortable. The design of facing fellow passengers is a brilliant nincompoop.
Entertainment is limited with a relatively old catalogue. Wi-Fi never works and the cabin and lavatory had evidence of a lot of scuff marks and temporary repairs. Nothing unsafe, but a bit tatty in places.
Delayed flight in Singapore caused the transfer at Bangkok to be very stressful. Fortunately, no elderly were in this trip, else it will not be possible to catch the connecting flight. There were also several occasions throughout the flight journey where some of the passengers were not wearing their seat belts despite several remainders from the stewardess.
USB charging port was not working at my seat 48K.
I enjoy flying with Thai Airways, however their B788 business class configuration is quite dated. Additionally , while the service is always friendly and efficient, I’m getting tired of the same “usual suspects” when it comes to food choices. Since it was a lunchtime flight, what about some gourmet sandwiches or some type of salad dish for the main course? The entertainment options are also quite limited and this is not unique to TG, so much so that given the short duration of the flight I ended up not bothering with any entertainment. Finally, despite signs around the cabin advising wifi available, I was unable to con-net and in fact I’ve never been able to connect on any TG flight over the last year or so - what’s the go here??
Always liked Thai Airways but in the past they have been very expensive, not being a millionaire just yet, I will use cheaper airlines. Bangkok to London £370 11 hours 45 mins. Old plane but ok. Lovely ladies on board, very polite. Food was ok. Will always use them if the price is right.
2 hours delay, time changes started already 2 days before the flight
Average, not more then that. Cannot compete with Singapore Airlines
I bought the front row seat and made and early online check in but they changed my seat to the back row without prior notice. The inflight meal was too poor, only a piece of small finger food. The boarding is a disaster, everyone is stuffed in a bus in chaos. Doesnt worth the money at all.
Poor. Flight was delay without prior notice. Poor boarding. Poor meal service. Plane was dirty and smelly. Does not worth the money.
Overall very nice airline. The seats were cloth unlike leather seats I am accustom to on planes. The food was adequate. I had to use a paper boarding pass as they do not like electronic boarding passes. I scanned my electronic pass, but the gate agent requested the paper pass. Luckily I had a paper pass, although my electronic pass worked and when the paper pass was scanned it stated I was already on board.
Overall very nice airline. The seats were cloth unlike leather seats I am accustom to on planes. The food was adequate.
I am a bit upset with the check in counter, I signed up a wheelchair for my mom so they wouldn’t grant us her boarding pass. We got to the airport a couple of hours earlier and they had us wait and no one ever gave us her boarding pass or the wheelchair, I had to go back and complain when it was already time for our flight to board. Since we got their earlier, I could have easily pushed my mom myself and we could have relaxed and went to the lounge while waiting… when I finally got someone to help us he couldn’t explain how and why they dismissed us in the first place.
Was on holiday with my partner and we booked with Vietnam airlines as it not meant to be a budget airline. They separated us and made us sit at either end of the plane. Not the way I planned to spend my time on my holiday separate from my loved one. How can they separate people on the same booking. They know we are together and spending quality time together.
I had sometimes my trips with Vietnam Airlines and I like it 😊
The check-in process was great, and I cannot remember the name of the supervisor, but he was good and told us about the transit process very correctly and efficiently and kindly. We were given down access and the overall process was very efficient.
Scoot is a no frills budget airline. Do not expect a legacy airline experience.
I have taken more than 50 flights in the past year and this is the worst onboard experience that I've come across. There's always a risk with budget airlines and their creative views of customer service. Having bought a standard seat, we boarded at the assigned seat - we naturally couldn't choose ourselves as that would be extra cost. After take-off, the person in the row in front leans back their seat. As a frequent flyer, I believe this is their right, so I try to lean my seat back as well to have the same space available. However, my standard seat could not lean back, as the row behind was an exit row. As I had paid for a standard seat, not a less space than standard, I moved to the completely free row behind me. This was not allowed, as due to extra legroom, this would cost extra. Subsequently spent the next 30 mins discussing this scenario with the crew. I have no issues with budget airlines and additional charges, but if I pay for a standard seat, I want a standard seat, not one with less space. As you do not offer me a discount for the less space, do not try and charge me a premium, when I find a free seat with more space. It works both ways Scoot.
Finishes were quite worn, including our very scratched up seatback. No entertainment available, and the WiFi (even for “ScootHub”) was very slow. Crew were somewhat friendly.
Food & lower the prices. Look at Air Asia food look better & affordable
Not a frequent user of their website booking. Booked my check-in baggage and only realized that I did not book my check in baggage for return flight. The receipt was not clear in identifying that as well. Was charged exorbitantly at check in counter. Bad taste for sure when it is a business trip and not leisure trip. Baggage was delayed for more than an hour at belt back in SG.
Boarding took forever. It's also weird that we paid more (for preferred seats) to get on the plane last. Inflight WiFi never worked the entire trip. I want my money back.
The cosmetic condition was pretty run down. The carpets were badly worn out. Even the paint on the wings was chipped and peeled! Looks like they are running these 787s to the ground..
WiFi didn’t work on both sectors so made killing time harder - planes clean modern and good flight crew - would do again if WiFi works
6hrs fly they dont give you a glass of water from seoul to singapore need to buy drink and food plus they charge for bag on international fly is always Free 1 bag from seoul to singapore is Not a local fly you are traveling true asia same story from singapore to Bali no water drink after payment for bag drink cost more the regular airline Well never use this company again we use regular company like Delta korea japan China and even scoot parent company Singapore Air
We had 2 attempts to land at Singapore Changing during a thunderstorm. Everything was delayed by 1 hour plus.
Our flight was 3 hours delayed and the airport was hectic as our boarding pass said one gate while the digital screens said another gate. Attendants were clueless and said to watch both! Vietjwt cared more about selling their merch than even providing any water for the 2 hour flight
Cheap flight but more expensive when the airlines demands you pay over 30$ for 1 kilogram overweight ( it is 8,2kg I have for carry on baggage) The flights announcement 2PM, and it departed 4 PM, no announcement for delaying, People says Vietjet is delayJet airlines in their blood.
Vietjet tried to steal extra money from passengers by forcing them to change the name on the ticket that was correctly filled in on an English form online when ticket bought online. I bought the ticket via a foreign website where the language is English, At filling in the passenger's name, it says middle name first, then first name, and last name, That the ticket done and printed. when my wife checked in the staff at the check in counter said that her name was written wrong, she must fill the name in Vietnamese style, writing the Last name first, then middle name, first name comes last, even though her name was not misspelled. At the aiport I asked the Vietjet customer service, if it is written in Vietnamese way, it will be wrong when she travel abroad ? The custom service could not answer. It took over an hour where my wife was thrown like a ball between the check-in counter, to the Vietjet customer service , then to passport control. The cost is 110,000 vnd for change place in vietnamese way, I thought if there are millions of passengers who have done the same mistake, how much money Vietjet raked in every year On the flight, it is not allowed to sit in the empty seats in front or next to me, I sat in the middle in a row where two big men were sitting, I really need to change seats but the crew asked to pay extra to buy the empty seats. It is petty and cruel of Vietjet. There is no other choice than the state-owned airline, then you have no choice but to swallow the bite
Our flight was delayed for about 3hours however the ground crew made it sure that we will not miss our connecting flight from Hanoi to incheon.
If there could be simple free food or snack or some entertainment.
Seat pitch is narrow moreover the agent assigned seat in front of emergency exit window which is not reclined. A terrible 4hr 40min flight from HAN to DPS
Horrible! As an Asian, they look down on their own skin color. Disgusting people and airlines. If you are white, they will worship you
1-Airlines did not send any info to inform the clients about changing fight number. 2-Delayed too long on runay without any explanation
체크인을 담당하는 승무원이 아주, 몹시 불친절하고 전문성이 현저하게 떨어졌습니다. The flight attendant in charge of the check-in was very, very unfriendly and markedly less professional.
VietJet was 2 hours late, but Kayak is not able to track my travel correct.
