The business class is excellent. I loved the food, and the crew was very attentive and professional. From boarding to arrival, everything felt smooth and well-organised.
AAAAHHHH... It was shocking in a very positive way, the attention to detail, the courtesy, the manners of all personnel on board, the constant honest smiling. You can see and feel they take pride in all they do no matter how trivial. The plane in general was very comfortable. I can't wait to do it again
Great service and comfort level. You can have more of vegetarian food options.
It’s great, long flight and arrive safe at destination
Everything was excellent as I expected. They also had a very caring crew. I had a headache and asked a Tylenol. The crew members kept checking with me how I was doing.
They were very accommodating of a dietary issue. Nice movie & tv selections. Non-stop helped get through a very long (15 hr) flight
everything was fine, would have liked better food but it was warm, great choices for movies
It was horrible. The flight crew was unfriendly and the food was absolutely horrible.
They texted me my gate number and then they texted me again it’s now boarding but in different gate, and the gate was so far from the gate they texted me earlier. I have to run just to get to my flight. They always do that.
I like your stewardess, they are nice. However, your food could have been better and wheres your dessert? You do not offer beer or scotch. I do not drink alcohol biut my husband can have one or two, he has to ask if he can have one. during dinner or lunch, it should be offerred. Also, you do not have the most famous drinks ginger ale
Very poor experience and will never travel with JAL again. With Business class ticket i was told that there is no veg option for the 1st leg of my journey from Delhi to Tokyo while served horrible plant based meat on the second leg of journey even though i selected Vegetarian meals. Also entertainment system is worse than domestic flight with hardly any Hollywood movies and no hindi movies at all
Not very much of anything, it probably was once of my least favore business class flights I have experience in all the times that I flew Boz class
Terrible experience. Staff would not even refill my tea once. While they refilled a fellow Japanese persons wine 7 times. They also lost my luggage. Horrible. Go elsewhere
main courses of the primary meal were not good- the beef dish was really not good-
I paid for premium and it’s wasn’t what I was told I would be getting. Food wasn’t good. Should be able to pick and not be served items you dislike. Very little leg room.
Their in0flight movie selection is limited in size and poor in quality.
Everything was great, except the Wifi, but that's understandable.
I loved Ryuichi Sakamoto's OPUS in the movie choice.
Great service. Premium coach seat was uncomfortable. Food was non-descript.
The best way to travel a long intercontinental flight. Staff are kind, polite and welcoming. Passengers experience a comfortable low stress environment, Customers feel they are well cared for by a highly trained and professional staff. I will shout from the rooftops when I get back home, "Japan Air is the way to go!"
In between two meals period they're not providing something like banana / cup noodles or bugger. It's really fell sad that I was asking have to wait for 3 hours for second meal. (breakfast)
The crew are timely, friendly and professional. I was very impressed.
They overbooked the flight and reassigned my seat. To add insult they lied that my assigned seat was broken and promptly gave it to someone else
Jain veg meal I opted was super in taste but there was no sweet/desserts with it. I was a big missing in the meal...Please add some sweets to end the meal with 😊
The meat-and-rice combination was a good idea, but the food could use some improvement. The meat looked a bit mushy and almost like ground meat, which wasn’t very appetizing, and the flavor was just average. Other than that, everything else was great.
It is too long a flight to not have free access to internet. Should not charge. Should be some hours free.
Better food quality and suggest using the 777 for the HKG-BOS leg instead of the A330 since the seat pitch seems better on the Boeing.
I didn’t use entertainment But everything else was of excellent quality
The flight was delayed for 30 mins. The overall experience was good.
Flight crew went above and beyond to make sure the flight was enjoyable for us!
