S$ 1,781 Find Cheap Flights from Southeast Asia to San José

Moved me away from my family and refused to fix it.

It was a good experience, especially travelling with a baby and their accessories

They sat my 2 year old in the seat behind me, separate from myself and my 5 year-old daughter. When I asked them to fix it they told me to speak to the gate agent in London. When I asked in London they told me to talk to the cabin crew. Then a “Supervisor” stuck us in row 39 at the back of the plane when we were originally sitting in row 25/26. They ran out of food which was gross anyway, and the entertain didn’t work the first hour of the flight. Overall terrible experience.

In-flight service was very good. The entertainment system keeps resetting, it happened at least 7 times.

Outdated from start to finish. Good was inedible, choice was very poor. They don’t seem to care

Bag drop in Jersey was very long. British Airways could have had more people available to check bags.

The boarding was smooth, seats comfortable, crew friendly and helpful.

We arrived late to London, and consequently were 5 min. late to be allowed through security for our next flight. Even though dozens of people missed the same flight, BA did not radio ahead to hold open security for an extra 5-10 min. to allow people to get on the flight. This caused an additional 6 hour delay in London after waiting over an hour in Customer Service to get rebooked. They did not have enough staff on hand to help people in a timely manner. Not at all happy with the BA's customer care or customer service.

The internet was horrible. Plus they charged me $25 for service that didn't work which should have been free since I'm Concierge Key. The flight attendant Rick Young was excellent. Greeted me by name and very attentive.

Quiet and comfortable aircraft, pretty smooth flight. Very comfortable business class cabin with decent entertainment. Good service from the crew. All in all a good experience.