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Seats paid for in advance. Seat assignments changed by kayak 3rd party. Seats then changed again by Turkish airlines at the gate. Family seated on opposite sides of the plane yet money taken for seat assignments that were not honored.

After arriving in Istanbul, the transit information on the electronic board showed a tight departure time, and the gate changed in the middle, making it difficult to make it on time.

it was a terrible experience. after 4 hours at the gate the flight was cancelled. the airline offered to rebook the flight for 26 hours later. Our team was travelling for an international competition. They missed the competition because the airline delayed them for over 30 hours. We already left the airport but the next morning we received an email stating that we were rebooked for a flight which was another 24 hours later after the already rebooked flight. We bought a ticket on Kayak. The reservation was delivered with a logo Airfareassist. I used Kayak services for over 20 years and assumed that I was dealing with a legitimate organization. Once the flight was postponed for over 40 hours, I learned that Airfareassist is a 3rd party agency whom kayak routes business to without notifying me, the customer. While I was entitled for a full refund, which was confirmed by the airline, Airfareassist only offered a partial refund and kept the difference. Kayak has failed to do a due diligence on the 3rd parties they do business with. As a result I will never do business with kayak again and am filing a complaint with the BBB and the Secretary of Transportation. This is a pure fraud and its unacceptable.

During mid flight, try to get a flight attendant to help I couldn’t find one Otherwise, everything was perfect

Crew members, pilots and flight attendants are excellent. Beside, that, customer service is very lacking in all aspects of Turkish airlines

Everything was great except that everyone were putting backpacks and small bags in the overhead compartment instead under the seat so there was no room for carry on-s

The internet was not working during the 10 hour. This situation was known by the cabin crew before the flight. If so, information should be given to passangers. Some people should work during the flight.

Was an excellent experience I have been flying Turkish Airlines for 5 years and always will

I did not like the quality of the food and there was no snacks offered between meals.

The staff was very inattentive, asked for wine before luch and after 30 mins the lunch came and i Asked about my drink and they said they gVe it to s else. As thing with tea after few hours, got the exact same reason from another gentlemen. It was a similar experience on my way to istanbul on sept 12th