Boarding started too early stuck standing in the security corral for 1 hour with no update on when to board
Everything was good except for the seating arrangements. We could not get seats to be seated together with my wife. We’re unfortunately.
the seat sizes and the distance row to row was not comfortable. when a passenger in front seat put it down (he kept it all the time during the flight since he didn't fit in the space) their seat was squishing my knees and it was very difficult under their weight. It lasted 12 hours and was extremely uncomfortable. The rest of the experience was very good.
Paying extra for premium seats was wasted. Turkish Airlines takes 2 seats for bassinet. The lady next to me had a baby with bassinet Bassinet was in front of my seat
THE SEATS ARE A JOKE!!!! YOU CALL THIS BUSINESS CLASS SEATS ? ITS A DISGRACE.. NARROW, CLAUSTRIPHOBIC SEATS CAN NEVER BE COMPENSATED FOR BY FOCUSING ON BETTER WUALITY FOOD SERVED....... THE CONFORT OF THE SEATS AND THE WIDTH & PITCH OF THE SEATS ARE WAY MORE IMP. THAN FOOD THAT TK IS FOCUSING ON... WILL NEVER FLY AGAIN EVEN IF THE PRICE OF BUSINESS CLASS SEAT IS SAME AS ECONOMY CLASS..... JAL/ QATAR/ EMIRATES HAS WAYYYY MORE COMFY SEATS
Not up to Business Class standards. Two of the three toilets were out of order. The hostesses were aware and didn’t show any responsible act to do something. Food quality was not what we expect from Turkish hospitality. Overall we were not impressed and disappointed.
I did not like the quality of the food and there was no snacks offered between meals.
This aircraft is not up to standard - old Airbus with terrible chairs and entertainment system for business class!
It was a nightmare. I booked business class ticket from Ediburgh to Beirut via Istanbul to attend a funeral. I had a wonderful experience flying to Istanbul from Edinburgh. Then I could not get a boarding pass issued to Beirut. It seems that although they booked me and I had a reservation number, I had no seat allocated and the flight was full. I was asked to go from one desk to another and made to wait for 2 hours. I missed my flight as I did not have a seat assigned and it was full. The only option was to put me on the next flight, 6 hours later, for a fee of over $400. They said that was the best they can do to 'help me' and to 'take it or leave it'. Well, I was not about to be bullied; I stood my ground. I booked and paid premium for the journey, which was confirmed. The eventually accepted to not charge me extra and i waited a total of over 8 hours in the airport with no compensation. On top of my grief with the risk of missing the funeral service, I had to put up with their indifference and condescending attitude. They spoke about me in Turkish thinking I would not understand (I hold a British passport) in front of me. When they eventually handed my passport and boarding pass back to me, I showed them I was born in Istanbul and that I understood everything and said a condescending 'thank you' back to them in Turkish. You should have seen their faces. I said that consumers have rights and it is a shame that Turkish Airlines does not have good customer service to at least acknowledge and apologize for errors committed by the airline. Blaming the me, the client, for such an error and placing unreasonable ultimatums, rudeness and dismissiveness to be rid of me, particularly when I was vulnerable and visibly grieving was really shocking... The airline taints the city of Istanbul and the people of Türkiye. Such a shame.
I fly very often domestically and internationally, and Turkish Airlines is without a doubt the worst airlines in the world. The flight attendants are rude, and nothing works on the airplanes. My last flight the touch feature to the monitor didn’t work, not that it mattered, because the selection of movies was awful. And the sound was not working anyway. The monitor at the front of the cabin malfunctioned about an hour into the flight. The food is not an amenity, it’s a punishment. What did not taste so horrible as to be inedible caused gastric distress soon after. I have never had worse food on any airplane than I have all 7 flights I’ve taken on Turkish Airlines. Why do I continue to fly with them? Because they are the only carrier on some of the routes I fly. Whenever there is another option, I always take it no matter the cost. Turkish Airlines is always the last resort.
