The seats were narrower compare to other airlines traveling to Asia, which makes them uncomfortable after 6 hours The plane was worn, my tray table wasn’t level, You had to pay for WiFi and no Bluetooth option to use your own headphones. The crew was excellent in servicing the food and drinks. However I felt they needed some extra hands to serve the two sections of economy at the same time. They run out of one of the food option as they got to the rear section of the plane. Having travel on other Asian airlines during this trip; American Airlines can learn a bit from them, but I wonder if their service is geared towards a clientele that has become accustomed to not expect to much from an airline.
It was just a short flight. The crew was nice. No major issue.
Overall, it was ok. The attendants are nice. It was a short flight, and I did not use the restrooms. What I was frustrated was the check-in. I was to fly from ATL to Chicago (American) then change to Japan Airline to go to Japan. I checked in, but I only got a boarding pass for the flight from Atlanta to Chicago. It said I would need to check in for a flight to Japan on Japan Airline site. When I tried to check in on JAL website, it said I need to check in American... It was very confusing.
The crew was great, food was good. My concern is about the plane itself. It wasn't super clean, and during the landing process (after attendants had to take their seats) the air conditioning vent above my daughter's head started leaking a lot of water. It leaked for about 30 minutes, until we landed. I let the attendant know about the leak as we were getting off the plane, and she was very kind about saying she'd look into it. Given concerns about hygiene on planes, plus the fact that my daughter had to hold the blanket over her for 30 minutes to avoid getting soaked, that was not a great situation.
Absolutely WORST experience I’ve ever hard NEVER buy your airline ticket through a third party website, especially this one. Basically stole $1300 from me and has the WORST policy taking a WEEK to change a name on the reservation? A complete joke of a company.
There was a problem with the maintenance so missed the flight from las vegas to L.A and then L.A to Narita with japan airlines. They took care of the problem by rebooked with cathay pacific airways.
I paid for premium and it’s wasn’t what I was told I would be getting. Food wasn’t good. Should be able to pick and not be served items you dislike. Very little leg room.
I am trying to select a seat during booking but it respond that set assigment will be given during check in, and the seat assignment they give is in the middle seat and 2 row from the rest rooms, i am the person who pee a lot in this case I disturb so much the person beside me ,this trip is from Haneda to Texas, the trip from Texas to Cvg is a much better because its a smaller plane few passenger
Their in0flight movie selection is limited in size and poor in quality.
Japan airlines is a great airline. One of my favorites. The only issue I had was that I only pescatarian or I can eat vegetables, pasta, etc and both choices of meals were chicken or red meat. Most of other airlines have meat or pasta. Also usually I get an alert to order a meal prior to fly and this time I did not get one. Other than that everything was wonderful.
The flight was smooth, the plane was spacious and clean, the staff was kind and the food was decent.
Pretzels were a bit dry and dusty, however it is nice to have a choice between sweet and savory snacks.
Flight crew was great, and even the crew for checking bags! I had a question for a friend of mine flying tomorrow and the man I talked to was awesome and answered my questions and looked up things for me when he didn’t have to! I was able to give her current & accurate info for her flight and she was so appreciative too!!
Never flown with Air Canada before, but it's now a top choice! Loved it!
Horrible crew, horrible seats configuration, ridiculous space in the toilets, Air Canada is no longer a option.
Crew at gate and onboard were just very OK, not very friendly and honestly seemed bothered to be there. I will give a shout out to still selling headphones for those who forgot.
Flight Boarded and departed on time. The Flight crew was very friendly and accommodating. The aircraft was clean and free from clutter and debris. I will be happy to recommend Air Canada to my friends and relatives for their flight needs. They were very attentive and responsive to our needs as Senior citizens.
Another good flight experience with Air Canada. The business section did not feature the full length sleeping arrangement, but this was a shorter trip. The food was excellent. But the flight crew was truly top tier: friendly, cheerful, helpful at all the right times. Air Canada truly outshines all U.S. carriers.
Flight operated by PAL. We boarded, and one engine started. The crew found some problem that could not be fixed. The flight was canceled. This run from yhz-bos is very unreliable.
Everything. The crew was so friendly, helpful & smiled. We had an excellent flight getting in earlier.
