It was a great experience had been wanting to fly emirates to Dubai for long time. Thank you to all the staff.
Staff were excellent and helpful and the food was lovely.
I would have liked less packaged snacky stuff, more fruit. The crew was great.
I take emirates because of direct flights Otherwise no Cabin crew niot friendly and never friendly across the airlines Planes old inside not renewd .. this is not an issue The issue is the poor service
Boarding, seats, entertainment and service were all great. The food was great except for the fact that there were too many sweet items.
Very bad groud crew taking bags less than 7kg Bad food Old plane
The lounge staff at reception were inefficient and robotic. Boarding process was chaotic at the gate with no priority for business and first. At arrival into Dubai, no upper deck door . Food option and quality for this flight was awful . Thankfully the bar is always good.
Good food and staff. Flights were delayed making catching the connecting one tough with no time to stretch in between
Very good!! If at all, the business class chair/bed was bit small!! It’s because of older plane- as was told!
Absolutely horrible all around especially for such a long 13-14 hour flight - terrible food - ancient entertainment - legroom worse than a short air Asia flight - not enough toilets
the seat sizes and the distance row to row was not comfortable. when a passenger in front seat put it down (he kept it all the time during the flight since he didn't fit in the space) their seat was squishing my knees and it was very difficult under their weight. It lasted 12 hours and was extremely uncomfortable. The rest of the experience was very good.
Went great, they even reopened the gate for me when I arrived late.
Overall it was good. Food was bad. I ordered gluten free vegetarian meal. But I got gluten free chicken for my long flight from Seattle to Istanbul. I don’t eat any kind of meat. Second meal I got eggplant with meat which I couldn’t eat. I don’t understand why we can’t get gluten free vegetarian meal for a 12 hour flight. I eat the bread and that was it.
Boarding was chaotic. Cabin noisy. Temperature a bit cool. Bathrooms not cleaned enough.
Turkish airlines always is an excellent airline, bottle water, comfort kits were provided. Decent food on board, friendly staffs.
Food could have been hotter. More padding needed in economy seats
This aircraft is not up to standard - old Airbus with terrible chairs and entertainment system for business class!
It’s amazing how much better foreign airlines are than American domestic airlines. Why can’t we do things as well? Professional, friendly flight attendants. Quality meals and complimentary wine and beer. Great selection of movies, shows, music, etc. Comfortable seats, even in Economy class (adjustable headrest, footrest, large foldable tray table, charging port). A nice bag of comfort items, such as socks, slippers, eye covers, head phones. This is the third foreign airline we have used over the last 7-8 years, and they have all been so nice, but Turkish Airlines was our favorite. We flew to Portugal last year on one of our domestic american airlines, and it was a pretty miserable experience in comparison. Kudos to Turkish Airlines.
I was not woken up for my meal and then ignored when I woke up while they were serving the aisle behind me
We felt that many passengers where coughing too much and the crew didn’t care. Like come on we got sick because they didn’t make them were a mask and when we say cough we mean cough We wish that they cared more about other passengers
I was mislead in the booking thinking I was purchasing via kayak however underpricer was the ticket vendor and I did not have access to seat selection, wifi or the lounge at the airport with my business class ticket for this reason. I did know know these issues were going to occur when I bought the ticket, I was very displeased
Stewardess was attentive and was actively roamin to check the passengers on the biz class
Boarding was excellent except they did last call 30 minutes earlier .
Certainly! Here’s a more concise and refined version of your report, maintaining a polished and professional tone: --- Crew Check-In – Kolkata (CCU) The crew handling check-in in Kolkata was outstanding—efficient, courteous, and highly organized. Flight Segment – CCU to Abu Dhabi (AUH) A standard flight overall. Notably, only one in-flight meal option—a vegetarian curry—was available, which seemed unsuitable for a red-eye journey. The crew offered no alternatives, which was unexpected. Flight Segment – Abu Dhabi to Rome (AUH-FCO) Comfort improved on this leg, but service quality was average, falling short of Etihad’s premium standards. Crew attention was heavily absorbed by a difficult couple in Row 15 (port side), resulting in disproportionate focus. It was concerning that a steward had to personally return to apologize, a task better suited for supervisory staff. This highlights a development opportunity for supervisors Anna and Quashim in managing guest escalation professionally.
1st time with. Etihad Airways and it was amazing from check in to crew. Great flight.
Eine Toilette der Business Class war gesperrt und somit nicht benutzbar.
Crew was good, boarding mediocre, food choices were limited, seating was not comfortable
Everything was great. Cabin Crew was awesome and very helpful. Thank you so much.
The legs room was not enough at all. The seats are not comfortable enough for long journey but other than that it was very good
I could not book in online at all which is what I always do to secure a window seat which is my preference.
Pathetic - boarded us on buses for transport to the plane then had us wait for over half an hour before we could board...because they needed time to clean the plane; something they knew before we got on the bus. Further, by the time we could board, there were 3 buses full of people waiting so boarding was a crowded mess.
very small seats the scree did not work. I could not watch anything for 9 hours.
Flight was cancelled I was rebooked I dont know if I will fly back home onnLH again Its a very sad story!
This experience was a complete disaster. At first the flight was delayed. No reason given why the flight was delayed. Once transported to the plane (by bus) and waiting on the tarmac, the flight was canceled. The next flight was 6 hours later and that flight was also delayed. Horrible experience and lack of communication from the airline.
The plane was comfortable and spacious. Unfortunately it was delayed and I had to pay for coffee.
Very bad flights I lost my luggage for both sides
The boarding process is not well organized at all. It need to be totally revised with an emphasis on order.
Horrible. The plane didn't land on time. Again left delayed 1 hr. Then landed in different city Poznan. No one there was from Luthansa. We were dropped off like animals. No food, no instructions. After 2 hrs we got a bus! 1 bus for all the people from the plane. 4 hrs back to warsaw. Arrived at 11pm at the airport in Warsaw. Again No one from Luthansa. I had to sit spend a night at the airport to get a bus to my final destination in Poland. Shame on Luthansa!!! Will never fly in my life! Paying $1400 for the ticket with 2 delayed flights, nothing offered for inconvenience!!! Bad bad
Was my first time fighting with Lufthansa, but first of many. I'm very happy with my choice!!
My flight was canceled and rebooked which I understood. The second booking was also canceled with no notification. The customer service rep would not allow me to fly into another airport due to a hurricane in my destination city and he hung up the phone on me.
