It was amazing. Japan is lovely. I hope to go again. Thank you for everything.
My first issue is the lack of clarity with the airlines. I know that Japan airlines and American Airlines are partners, but I couldn’t figure out which airline I was flying with. I got the flight info for Japan airlines and ended up on American. After my Kayak booking (via Underpricer) I got a phone call to see if I wanted up choose a seat and pay for luggage fees. both American and Japan airlines offer 2 carryons and 2 regular luggage checked in at no additional fees to Tokyo. Having already done my research, I opted out on their “Offer” and just contacted the airline directly to pay for upgraded seats (Which were cheaper than the Underpricer deal) My top complaint was the flight delay from HND to LAX it wasn’t until I had already made my unchangable airport drop off car reservations , that I received 3 hour flight delay email. I was forced to be there 6 hours prior to the departure. They were kind enough to give us a limited restaurant food voucher- which was 1900 yen ( I saw Delta food vouchers were 2000 yen). My teen and I ate food court pizza. The flight arrived when expected, The food was mid on the flight. I slept and woke up about 1.5 hours to LAX. I had waffles ( which also contained 1 mushroom and 1 tomato in the same tray) and 3 small pieces of fruit. All went well, just remember to check on your 3rd party ticket companies. Some seem to be sneaky All in all it was a very long day, we made it back safe.
Horrible like always, flight was supposed to be at 11:40am, we ended up getting a different airplane at 3:25pm.
I have been flying with JAL a few times, crews service, food, overall comfort even with economy, I would rate it the top three airlines. None of any American carriers can provide such excellent service.
service was excellent. crew very polite, courteous, and good service especially to passengers like me who is a wheelchair passenger
First of all it’s an American Airline flight not JAL as advertised. Code share is deceiving. Seats are uncomfortable. Stewards in our section were not friendly, felt rude at times.
Lovely flight attendants comfort in Economy Premium. Very attentive and kind I would choose JAL again for sure!
I enjoy flying American airlines. I tried to book American airline when I’m flying most places.
After boarding it was fine. Premium economy was not available for one long leg. Economy was very uncomfortable. They need to fix these issues. Planes are old. It gets more and more dangerous due to fatigue of plane parts. They need to upgrade before something goes wrong with the plane. Hazardous. Hari S Doss
Nice amount of space in economy seat. Very attentive attendants that allowed a seat change that helped several people. Morning meal could have been better.
Checking in united could not figure out my star alliance gold. Baggage did not get marked priority and didn't receive boarding passes. When got to SFO lounge personal fixed everything Immediately
Meals were poor and service rendered on return flight was mediocre as compared to the flight we took to Germany earlier where the attendants were more attentive, energetic, and mindful of passengers' needs. Thumbs up to crew of UA 58. Thumbs down to UA 59..
Very comfortable flight, snacks and drinks were good, good communication from crew. Could have used a little more information on timing of boarding for group 5
Great flight. Got to watch a movie. Smooth flight and early arrival at ORD.
This was the first flight in the morning. We boarded fine. The cabin door was closed and we were ready to go. We were notified by the Captain that ATC issued and ground stop for 40 minutes. So, without even pushing back from the gate, we were already 40 minutes late. We actually were released to push-back and taxi at 30 minutes. But, some passengers had tight connections and were not going to make their connections. Some passengers asked about the delay and the effect on the connections and were told by the cabin attendant that all flights will be delayed and so they should be OK. However, that was not true. My connecting flight was on time and I arrived at IAH with 21 minutes to make my connection. I did and I'm happy about that, but the flight crew should not have given assurances to the passengers who might have missed their connections.
Poor communication, flight was delayed for preventable reasons. I missed my connection.
It was better than excellent. The staff in Mason City were great. The young woman that pushed my wheelchair did more than could be expected of her. She came from India 17 years ago. I don't remember her name.
After arriving in Chicago, we were taxiing for 1.5 hours with infrequent and untruthful updates about the amount of time it would take to arrive at the gate. Minimally, the team could have provided timing expectations that were more truthful, especially one their original expectations were not met.
The crew was generally professional. Though one of the crew members seemed to be easily annoyed, the others were fine and helpful. The green olives and almonds snack was really good. A great idea, and nice balance of tastes.
It as confusing with the connections and I almost missed my next flight because of the first delay with the first flight. United could have helped passengers go through immigration quicker rather than waiting with everyone else. The flight attendants were super friendly and lovely. The vegetarian food was awful- I did not finish. I would suggest they just do pasta next time
After 3 hours of delays, they ended up cancelling my flight. And although I could purchase one-way tickets to get to my destination, they would not offer me these flights as compensation for the cancelled flight, and I didn't end up making it home until 13 hours after I was originally supposed to arrive. It made for an extremely strenuous end to an otherwise good trip.
Be careful about the bad policy and when purchasing seats
Very disappointed with premier lounge. Food selection very poor, both coffee machines out of order. For the price you charge for an upgrade, the seats don’t fully recline, movie selection is old. Not very good value. Asian airlines are light years ahead at a more affordable price.
The seat design in the premium economy section leaves virtually no room under the seat to store a bag or purse. Other than that, it was a great flight. Arrived early.
The flight was delayed, but not for weather. We landed over 3hrs later than planned.
The stag were helpful, kind and liked the passengers. The plane was pristinely clean! Great flight!
My flight was delayed more than once, but Air Canada updated us regularly. Friends on other airlines had much worse experiences.
My ticket did not exist when I got to the airport. I had to book another flight and was still charged by Kayak
Got denied my flight was told on Google that Air Canada was supposed to book me a flight back home because I never was able to go to my destination. They did not help me whatsoever. I had to book a whole new flight for that reason I would write this is zero
The plane was delayed an hour. Heard from other passengers that the Vancouver connection to SFO was never on-time.
