Nice flight. Always love to fly with Emirates
Pros: "Great staff"
Cons: "Food and service about drinks limited unfortunately"
Cons: "why did they take my blanket and headphones 1 hour before we land?"
Pros: "The seats were amazingly narrow and uncomfortable. Difficult to get out of; did not see crew very often with water"
Cons: "Less confusing controls on the equipmentl"
Pros: "Easy to check in, outstanding crew!"
Cons: "Old, old, old plane! :("
Pros: "Everything else"
Cons: "The crew didn’t have me the right food"
Cons: "Scrambled eggs breakfast was more like a mousse and had no texture"
Pros: "Not really Seat cushion hard ."
Cons: "Boarding disorganised..little management of the process"
Pros: "Crew was amazing and meals were perfect."
Pros: "In flight entertainment was excellent"
Cons: "My first flight the seat was towards the back and was smaller than others."
Pros: "A380s are good aircraft. Emirates entertainment is second to none ."
Cons: "I'm the first leg 777 aircraft sat towards the back and my window seat was smaller than most seats. I had 1 hour 25 minutes connection in Dubai . But it was a VERY. Long walk from C3 to B14 . By the time for of the plane and reached my connecting gate t8gey were already boarding . Dubai is too big"
Pros: "Flight attendants are very friendly, actually smile, rather than scowl at you, as so many of the American carriers do."
Pros: "Crew were excellent"
Cons: "The TV was small and poor resolution and brightness. Also no USB power at my seat."
Pros: "-Crew were nice and friendly -Aircraft had nice new business class products -Food was good -Lavatories were good -Great entertainment system and selection -Air ventilation over seat -High walls - good privacy for window seat -Intuitive buttons and menus for controlling seat and entertainment system"
Cons: "-Seats were in a high-density 2-3-2 configuration on a 7-hour flight -Narrow seats -Limited storage space near seat -Could not figure out how to use wifi -Boarding announcement was made late"
Pros: "Food, and space"
Pros: "Friendly staff at boarding and on flight. Very attentive."
Cons: "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."
Cons: "Far too low temperature settings"
Pros: "I definitely love Emirates' use of the A380 as it is more spacious and therefore offers a more comfortable ride. It also helps that their cabin crew were accommodating and the services offered onboard were good."
Pros: "What I like is the food served, the entertainment, and the toilet."
Cons: "What I didn’t like is some of the stewardess attitude wasn’t really good, they have the grumpy face throughout. My seat, was unable to push back, the button was gone."
Pros: "We got upgraded to business class--best experience of my life!!!"
Cons: "No one single thing was wrong"
Pros: "Good selection of movies and special menu for the festive season."
Cons: "Slight delay on the tarmac."
Pros: "Flight was quite empty and boarding was swift and easy."
Pros: "Good inflight entertainment"
Cons: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
Pros: "Comfortable seat, even in economy class. Very quiet engine noise. Extensive in-flight entertainment. Attentive crew."
Cons: "Boarding experience was cumbersome and overly complicated. After going through the whole security screening process to enter the departures area (I boarded in Singapore), the whole security process is performed again to get to the gate. Why do I and my carry-on luggage need to be checked twice? Once at the gate, all passengers are herded like sheep into an area that has insufficient seats for the number of passengers, so many are left to stand or sit on the floor. If the airline wants to use a plane that carries 500+ passengers, then use a gate that can accommodate that number."
Pros: "Nice airport"
Cons: "It took Emirates a while to let passengers out. 1 hr layover is just barely in enough, expect to run or fast walk to connecting flights. Not organize when boarding aircraft."
Pros: "The food and service. Toilets are clean"
Cons: "Should watch on how many beer/champagne the steward serving to the customer as we had an old man who is super drunk sitting beside us and keep asking for more. Should also include toothbrush for our overnight flight as we reached Melbourne in the morning."
Pros: "The food was decent."
Cons: "While checking in, they demanded me to show them my ticket back to the US and insinuated that I will stay in Rio permanently. There was a very disorganized line to get into the plane. They also forgot to give me immigration forms for Brazil."
Pros: "In flight meals were quite good. In fact, I would order the smoked chicken salad if I were in a restaurant. Service by cabin crew was excellent as well. Courteous, friendly and knowledgeable$o."
Cons: "In flight entertainment could have more recent movies."
Cons: "Seat a little uncomfortable even with mattress. Food not great."
Pros: "Crew were lovely"
Cons: "Insufficient vegan option"
Pros: "The plane were newer. Larger monitor."
Cons: "THe Entertainment system did not work. which meant no tv, info or seat adjustment. this was in First Class. horrible"
Cons: "The touchscreens on the 777s were a bit unresponsive."
Cons: "Very bad change process, through vyaname It was impossible to change the flight although it was 5 days earlier And wr missed the flight"
Pros: "Upgraded to Business Class. On a A380 its really significant."
Cons: "The crew was abit too talkative during non-service."
Pros: "Crew and food are great."
Cons: "Great in-seat entertainment choices with ICE but screen resolution and touch sensitivity were terrible. Time to upgrade your equipment!"
Pros: "Food was ok"
Cons: "Smallest leg room ever"
Pros: "The in flight entertainment and food was enjoyable. Overall service of the crew was excellent."
Cons: "The flight was delayed ~10 minutes boarding and I would have appreciated announcements to update the passengers with what was going on / the status of the flight."
Cons: "The crew was very impolite."
Pros: "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."
Pros: "Everything was great. They have it together."
Cons: "Baggage took almost 2 hours to get out at return destination"
Cons: "No information re cancelled flight, board at Dubai indicated flight delayed with no time or boarding gate. Over 300 people at Emirates / Qantas customer service desk and 2 operators. Only found out that the flight may be cancelled from an email from kayak. Eventually got on a flight 6 and a half hours later. When leaving the board still said ek5101 delayed. I am sure if left up to Emirates / Qantas we would still be sitting at Dubai looking at the board."
Pros: "Great entertainment offers."
Cons: "Luggage did not make it to final destination....still a waiting delivery of them."
Pros: "The media system was great. I enjoyed the food and the crew was very nice."
Pros: "Service, Flight, food"
Pros: "We love Emirates. The previous flights and crew have been amazing. Most likely due to the plane only being half full. However the service, food, comfort and entertainment are the best I have ever experienced. The staff when able are more then helpful. They are friendly and engaging. The baggage allowance is amazing as well."
Pros: "Variety and choice of media entertainment was superb. Enjoyed the food and service."
Onboard entertainment system in economy had seen better days. It was functioning, but not very well on either flight.
The Turkish Airlines crew is quite efficient and manages to provide their service with a smile.
Make the boarding gates closer to the main concourse it took ages to walk there.
Pros: "No complaints, Turkish airlines is simply one of the best company in Europe."
Cons: "I would definitely have vegetarian food. 30% of population is vegetarian"
Cons: "Food and service"
Pros: "Food and entertainment were great."
Cons: "The air conditioner was on full blast for a trip to Istanbul, Turkey from NYC. It was very uncomfortable and I could not get any sleep because I was freezing the whole way. Seriously, two sweaters and a blanket did not help. My hands were so cold I the entire time."
Pros: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."
Pros: "Everything was nice"
Pros: "Great food and beverages, excellent attentive service by flight crew. Also liked the complimentary comfort pack and headphones. Will definitely use Turkish airlines again."
Cons: "Entertainment system started out great but technical issues after an hour into our 10hr flight so we we're unable to use it. The flight was full so changing seats was not an option."
Pros: "Big plane, friendly staff, good food."
Cons: "Sometime, it gets a bit too cold."
Pros: "Good food, comfort seat"
Cons: "Crew skipped my row when giving food and didn't realize until I came and asked. None of the crew showed their apology"
Pros: "Nothing much to shout about this flight. It got there safely?"
Cons: "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."
Pros: "The flight crew was friendly and kind."
Cons: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."
Cons: "Deplaning and boarding at Istanbul. There were no gangways. We were made to get into a bus in heavy rainfall. We were drenched by the time we got into the next plane."
Pros: "Excellent service with comfort"
Cons: "All was great"
Pros: "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
Cons: "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."
Pros: "I liked how smooth our flight was, thanks to the flight crew. The entertainment was great and helped pass the time. The flight crew was great and attentive."
Cons: "The food was ok but I wish I knew a way to have vegetarian options. I would have liked some kind of fruit options as well."
Cons: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Pros: "Excellent customer service, crew always helpful and glad to please."
Cons: "Atatürk airport link too confusing and decreased my flight experience"
Pros: "I upgraded to business class at a somewhat reasonable fare ($999.00) additional. Experience was much better than in Economy."
Pros: "The staff!"
Cons: "The turbulence lol"
Pros: "The food is great and so is the entertainment system."
Cons: "Unfortunately the aircon didn't work properly before takeoff in Singapore. The plane only cooled down when it was in the air."
Pros: "Food, as always on THY, was tasty."
Pros: "la comida y el serivico del personal arriba del avion"
Cons: "No me gusto la espera en algunos boarding de los aeropuertos"
Pros: "Everything was good"
Cons: "Delay both ways"
Pros: "Food, Friendly and attentive staff and air hostesses"
Cons: "The seats are extremely uncomfortable, the economy legroom is only good for a person shorter than 5 feet, the seat cushions lack good padding and comfort."
Pros: "Luggage left in Istanbul due to short connjection was delivered to my home the same evening. Check in was simple and quick."
Cons: "Seats too close together on A330 airplane, entertainment console difficult to use and flight attendent did not have patience to explain how to use it, ran out of main course and remaining chicken course was too spicy to eat, flight from Singapore was delayed in takeoff making it very difficult to make connecting flight,"
Pros: "For a short flight, it was good. The seats were a bit bigger, and the crew was nicer. The food was ok."
Cons: "Again some attitude from flight attendants. The food is average but again subpar compared to previous flights with Turkish Airlines."
Pros: "_ very delicious food - nice stuff, - good service - good plane - good selection of new movies,episodes and live TV - long trip to Egypt but with fun and enjoying it - gave chance to those people to entertain you while you are in long trip - one more time was very delicious meals ...like it so much Thanks guys."
Pros: "The service was good, the food was good. No complaints"
Cons: "I showed up roughly an hour before the flight, as I had no bags to check in. The employees at the check in counter had already cleared out, so I was unable to get my boarding pass. Then when I called in, they were extremely unhelpful. They gave me no alternative options, and instead only listed out a ridiculous list of fees and said I they could get me on a flight a different day for a total cost that was greater than what I had paid for the entire round trip ticket. I asked to speak to a manager and they refused to connect me. I ended up buying a one way ticket home with another airline. I will not fly with Turkish Airlines again in the future, and I would definitely not recommend them to anyone. Just beware of this service if you see them listed as the cheapest option."
Pros: "Blankets, pillow, being served food and drinks regularly on a long flight, great choice of new movies."
Cons: "Touch screen did not always work."
Pros: "Comfort Movie Selection Friendly Hostess Thoughtfulness"
Cons: "Seat was small and squeezy. More variety for food needed."
Pros: "Still able to rest & crew very nice and helpful"
Cons: "Crew need to smile a bit. And even if you don't choose the food in advance, there should be vegetarian option."
Pros: "The attention to the crew. They were attentive to all orders"
Cons: "The food has too much bread and pasta. The seats recinan well but there is little room"
Pros: "Adjustable headrests, excellent crew service, good food, good price."
Cons: "Confusing security gate access at Ataturk airport, tight seat space for a long flight (not enough legroom)."
Pros: "The staff was really friendly, food was great and there was plenty of entertainment during the flight."
Cons: "I couldn't accumulate my miles."
Cons: "Entwrtainment Audio was noisy"
Pros: "Entertainment, comfort"
Cons: "Wireless not working, some of the fight staff seemed like thry didn't want to be there"
Pros: "Great service, on time, helpful crew"
Cons: "None of my four flights had me on the special meals list, despite my having confirmed a vegetarian meal with the airline far in advance. Thankfully the flight attendants helped out and got me food i could eat."
Pros: "FOOD,, CREW ATTITUDE & TIMEING."
Cons: "AS BOVE"
Pros: "terrific in every way; precision, kindness, style, food, great atmospere"
Amazing premium business cl
Almost nothing to eat, an airplane from the 1990's without an usb port to charge devices, and besides, my luggage came out with a broken wheel.
The lady at the boarding to assign us seats was rude and non caring .
The airline is terrible. They did not allow me to check in a bag ahead of time for my flight. I checked when I bought the ticket, I checked weeks before, I checked each day leading up to the day of my flight if I could add a checked bag and Latam kept telling me I had to do it at the airport when I check in. When I got to the airport they over charged me and told me I could have avoided the charge of $130 if I had paid ahead of time. When I explained that I tried and was told to do it at the airport, they gave me terrible excuses and pretty much told me too bad and robbed me of $130. I will never fly Latam again.
Cons: "Would not let us board with 25 minutes prior to departure Because they lock their doors 35 minutes prior"
Pros: "The variety on the LATAM Play."
Cons: "There was no vegetarian food. I do not eat meat and the only available sandwich had ham. Having an only cheese option is not that expensive or complicated..."
Cons: "I paid for baggage and when I came to the airport I paid2000 pesos more ita not nice at all and I want my 2000 pesos back."
Cons: "checkin process at cusco airport was very bad. there was a line 1hr long to checkin suticases and there was no one at the payment counter to accept payment for suitcases."
Cons: "Almost everything. This airline charges normal fees and offers low cost service. Very bad"
Pros: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Cons: "More choices of TV shows to watch."
Pros: "Everything on time. 30 minutes ahead of schudle"
Pros: "Very friendly and attentive crew; very efficient and timely boarding; surprisingly good meals"
Pros: "I'm not sure since I slept through most of the 90 minute flight, which is a good sign, I guess. It was an older plane with no entertainment system, but I hate those things, so fine by me. I missed the food this time around, but it was a crappy cold sandwich when I took the same flight a few weeks earlier, but it's a 90 minute flight, so what do you expect?"
Cons: "The boarding process was pointless While this is a quirk of the airport, the airline should change their procedure for this scenario. LATAM splits passengers into different groups: first class, special needs, priority because you paid, everybody else. That's fine at most airports. At Santiago's airport, however, passengers ride a bus from the gate to the plane, mixing up all the groups on the bus, so what's the point? Worse, special needs passengers were the first to get on the bus, but end up last to get off screwing over the elderly and those with small children. What a system!"
Pros: "My fellow passengers."
Cons: "Entertainment — too limited, not enough choices, interface/system is outdated. Terrible service — no food service for entire first part of flight. Cancelled meal because of turbulence."
Pros: "We like the plane,seats and crew was excellent."
Cons: "Not a Latam problem but Congonhas airport is terrible if you have to use the bus to get to your plane. Airport Of Uberlandia is just terrible, small and crowded!!!!!"
Cons: "The check-in and boarding process was chaotic. Only one check-in station accepted credit cards to pay for check bags, creating a long delay when the printer broke."
Pros: "Boarded and took off on time Free snacks and drinks"
Cons: "More leg room"
Cons: "Better pillows"
Pros: "The snack was ok."
Cons: "The flight was delayed for over one hour and a half and nobody could tell us why"
Pros: "Crew quite nice"
Cons: "The baggage check In closed an hour an a half before boarding, which led us to bring the bags through security, which resulted in loss of $60 worth of items!!!! Unacceptable!"
Cons: "Made me check my carryon while waiting to board even though I said no and didn’t ask anyone else if they wanted to. Plane left half hour late"
Pros: "Very smooth flight. Good service and food though the items on the food tray were just the meal and a dessert snack. Other airlines have food trays with salad, fruit, the entree and a snack dessert. But as long as we get there safe and sound I am ok."
Cons: "Boarding process in Miami was chaotic. Started late as the crew reported late to the flight. Nobody knew what's going on until the gate agents made an announcement that the crew was reporting late. We departed almost an hour late."
Pros: "Good service and food. Though food tray was small. not very many choices. Pleasant crew."
Cons: "The boarding process in Lima was chaotic. I was to continue on the same plane from Miami and Lima to Buenos Aires, however, nobody mentioned I could stay on the same aircraft, so they made me go off the plane out the arriving area hall, again through security, which was a hassle, almost forgot my wrist watch..... all that to end up in the same gate to board the same plane. a total waste of time and energy...."
Pros: "Friendly employees"
Cons: "Seat pitch"
Pros: "Vegan food please!!!"
Cons: "Las time change my AirPort"
Pros: "Excellent boarding, something that all the airlines should do: starting boarding from the back of the plain. Boarding is much faster."
Pros: "I was a little worried because I hadn't flown them before but they were excellent. Plenty of leg room, the flight attendants were lovely, everything was clean, food was good (not gourmet but good) and no real turbulence. It was great."
Cons: "The flight Santiago Buenos Aires was delayed and no one informed us. The seats where unconfortable. The food basic."
Pros: "the flight was quiet"
Cons: "only a sandwich and 1 glass of coke for a four hours flight? And if ask for a beer you has to wait until the end of the services... VERY POOR"
Pros: "The whole flight went smoothly and I really have no complaints about the flight itself."
Cons: "When I arrived, my luggage did not make the connecting flight. It was tracked down and hopefully will make it to me soon but you can see how it’s inconvenient. The first leg of my flight was operated by Wamos, though it was a LATAM flight. I know that this is something that happens often for all sorts of reasons, however I can’t help but think it had something to do with the transition of my luggage from one flight to the next. My flights home are similar ( One leg of it being operated by another airline) and needless to say I’m a bit nervous about that."
Pros: "We had 3 high-school classes that traveled with us and the crew managed them extremely well (especially Luis) and made that trip unforgettable and most entertaining."
Cons: "Breakfast food was really bad; dinner food was between mediocre and ok."
Pros: "Timely and leg room ok."
Cons: "I’d rather have the option to buy good food than to get prepaid substandard food. No entertainment system available but these days everybody brings their own tablet anyway. Crew was polite and professional."
Cons: "no customer serve no help"
Pros: "Flight was on time; crew professional."
Cons: "My luggage was lost and this was very distressing to be in a foreign country without my belongings. I was without clothing and personal items for more than 24 hours. I find this unacceptable."
Cons: "El cambio del aeropuerto de salida. Debíamos salir de aeroparque y tuvimos que viajar hasta Ezeiza."
Pros: "Good movie selection. Good drink selection."
Cons: "attendants where too preoccupied chatting in the back with other patrons to answer my light and when i went to the back to get some water they where less than friendly about being interrupted in their chat session"
Cons: "Latam The website of Latam is useless. The services for people in broadcoast is so difficult that almost impossible (email, facebook, telephone, etc) In my case, i was in Africa and couldn´t change my ticket. My brother had to change it from Argentina."
Pros: "Not much."
Pros: "Staff was nice despite the situation."
Cons: "The flight was cancelled, we were reassigned to a Turkish Airlines flight that departed more than 6 hours later than our cancelled flight, we were given lunch but at a fast food restaurant even when we had to carry along all our luggage (super un-practical). And searching for info on twitter I found out this flight gets cancelled quite a lot."
Cons: "To short connection"
Cons: "The tv screen was flickering It will be nice to have free wi-fi available while flying"
Cons: "It took forever to load the plane and they overbooked a few seats. The crew was clueless about how to handle seating a nice family whose seats were taken. 20 minutes later, the crew finally got it together. Also, the sandwich sucked. Some type of cream cheese on a lousy roll. Unbelievably bad and a calorie waste; tasted like wall paste."
Pros: "Boarding was handled very efficiently"
Cons: "The plane looked very dated. But otherwise it was a pleasant experience"
Pros: "I am deaf, almost 68y. Old. They insisted to escort me to the gate, I was very happy to be escorted by a beautiful young girl. I would have been a little lost had I gone through the screening by myself. The indicated gate number was changed as well."
Once airborne, the flight was uneventful. However, the flight was an hour late leaving the gate due to a weight and balance problem that needed to be corrected by restowing luggage in the baggage compartment. Several passengers missed connections in PHX; no representative from American Airlines (the captain or terminal representative) made an apology for the delay or missed connections. First class food service is poor. Nothing is warmed; sandwiches are all the same (two slices of processed meat or turkey with cheese on a pretzel roll). No hand santizers are offered or provided as was done during early covid restrictions.
Viaje en Buissnes class, asiento 4 A, el televisor no funcionó nunca a pesar que lo resetearon Y el vuelo tuvo 3 hs de demora Gracias
Pros: "crew was great and moved me further up in the plane to make a tight connection"
Cons: "I wasn't able to board with bags so I had to change flight I paid class upgrade and never received refund"
Pros: "It was quick."
Cons: "The plane could have arrived on time, made sure everything worked fine, and got me to my destination like they said they were going to... instead, stand by for a different flight was not what I paid for... but it is what I got."
Cons: "Employees I understand that sometimes they see a lot of people and it can get overwhelming with the job but giving good attitude it’s a most."
Pros: "This seats on this flight were very comfortable."
Cons: "Delayed boarding due to mechanical issue with a lens on one of the plane's exterior lights."
Pros: "Plane was new"
Cons: "Extremely cramped, surly flight attendants, and terrible food."
Pros: "Very friendly professional crew. Very comfortable business seats."
Cons: "Nothing on this flight"
Cons: "Couldn't turn on reading lights the entire 8 hour flight to Hawaii! 8 hour flight and only a wrap to eat. Not even food offered for purchase in the last 7 hours of the flight"
Cons: "Comfort level of plane."
Pros: "Movies, food, drinks"
Cons: "2 hour delay, middle seat"
Cons: "Delays. Unexplained."
Pros: "The plane"
Cons: "The food"
Pros: "The crew on this flight was excellent. Very respectful and kind in their answers."
Cons: "AA should really do something about their food selection as the cost of improving the food they can give economy class will not cost anymore than what they give now."
Pros: "Purser Rockland Albrecht and his crew went out of their way to make our over night flight BA as comfortable as possible. Found us better seats and checked in to see that all was well on a busy flight. Service has certainly improved!"
Cons: "Flight was fine. Wanted to change ticket to allow more connection time between DCA and JFK and the first two sales representative sucked. I considered never flying American again. On board crew was great."
Pros: "All...mainly Luis, one of the on board flight attendants, in charge of pampering us with excelent attention, in the most minor details of food preparation , always pain attention to our needs and Confort."
Cons: "Nothing to complain about On this trip, wich departed Kate due to bad weather in Miami, due to heavy rain adn storm, and in spite of that, the flight arrived just a few minutes behind schedule."
Cons: "All flights should include WiFi, and or entertainment, and better snack options. Flights out of and to Burlington are very expensive!"
Pros: "Arrived and left on time, something that really counts!"
Cons: "I checked in in Miami airport 12 hs before leaving. I was told by the fake friendly attendsnt that our seats , my husband’s snd mine, were separated. When asked to see if wevcould bd placed together she sarcastically commented that we had bought our flight through expedia and if we had dome it directky with AA we might have been together. Shame on her comment! AA offers their flights to many companies snd I now wonder if her comment is true, which makes me consider next time I choose an airline. In Buenos Aires when We checked in something similar happened and we could not book our seats the day before bcause they were all taken . The answer was if we wanted a better seat we’d have to pay because only back seats are available in economy and AA waits forbthose whi pay first and only then they”ll give us a seat. I”ve travelled several times with AA and feel the service is not worth the money I pay for it. The food on our flight back to BA was not good st all. However , I have to point out that all my flights BA to N Y, N Y to Mia and Mia BA left on time. On the whole it was good but I believe AA cares onñy about money and I feel disappointed"
Pros: "Flight was delayed then cancelled. No explanation, apologies, or provision for accommodation was made or offered!"
Pros: "It’s a jet"
Cons: "Boarding terrible at DCA, seats cramped"
Pros: "Beautiful design n great storage"
Cons: "Hard to get out of seat unless in fully upright biz class position"
Pros: "All AA employees I interacted with were professional & very helpful to me & my family. Thank you"
Cons: "My screen was not responsive most of the time"
Pros: "The crew was extremely personable, friendly, courteous and helpful. They must have come down the aisles about 20 times during the trip."
Cons: "The food was not great and the movie selection was pretty bad."
Pros: "Great service. The staff was great."
Cons: "Flight departed approximately 5 hours late, excuses given by employees didn't make sense."
Pros: "the crew was pleasant and efficient The landing was really smooth compared to my trip in the opposite direction."
Cons: "paying extra for a small seat was really frustrating"
Pros: "Direct Flight from LAX to RDU on a redeye."
Cons: "Delayed 5.5 hours at LAX. Boarded on time, waited at gate for 1.5 hours and then had to get off. During our delay waiting for a 1st Officer, the Captain times out. NO BACKUP CAPTAINS or 1st OFFICERS AT LAX? Then miraculously during our 3rd hour waiting for a Captain they discovered the 1st Officer was going to time out. So, rather than KNOW this while searching for a Captain, they waited for 3 hours and then had to find a 1st Officer to fill in. Result 2.5 more hours of delay. Even the Flight crew was in disbelief on this one. I think we should all get reimbursed and triple miles for this snafu. Not weather or mechanical - just poorly managed time -- BY A MAJOR AIRLINE - INEXCUSABLE!"
Pros: "Service, flight experience, entertainment"
Cons: "Checkin Personal It was delayed 4 hours"
Pros: "The food and entertainment were adequate, and the pilot did a good job of communicating the status of our delay."
Cons: "Takeoff was 2 hours delayed because we were waiting for the first officer. Surely this could have been anticipated and resolved earlier. The crew was inappropriately familiar with the passengers. We are not friends, and I prefer a bit of professional distance. The seats are designed for VERY tall people; my feet were swinging, as were those of everyone in my row. It was quite uncomfortable."
Pros: "Excellent entertainment options"
Cons: "Wi-fi not available for most of the flight. Very uncomfortable middle seats for long flights such as this one."
Pros: "Was really good flight"
Cons: "i didnt like the food tasted like it was in a fridge forever"
Pros: "Personel attitude and excelent service"
Cons: "The 2 hours delay to deppart and the small room in seats."
Pros: "Seats Wifi Tv Seats again"
Cons: "Crew is so so"
Pros: "The TV entertainment built in the seat."
Cons: "The baggage check in process, the 6 hour delay of my flight, wasting the majority of my day in the airport due to plane inspection. De-planing after boarding. The unorganized line/crowd during the boarding process."
Pros: "all the experience"
Cons: "Not once but twice we boarded, sat on the plane for an hour and then were asked to deplane due to mechanical issues. It's understandable for one plane to have problems, but absurd to have issues again with the second plane. After all this, our flight was delayed until the early hours of the morning, leaving many passengers to sleep in the airport. It was uncomfortable, disappointing, frustrating, and the crew seemed very unsympathetic."
Pros: "American doesn't complain about bags and weight. It makes my trip less stressful."
Pros: "My trip was awesome and very easy."
Pros: "The cordial treatment by the crew members"
Cons: "Not enough air conditioning, it was too warm on both flights. The foid could be better"
Pros: "Everything was ok."
Cons: "I STRONGLY dislike how the airline acts as if they are the immigration and they demanded that I buy a very expensive plane ticket to show that I would be leaving Argentina within 3 months. There are so many expats in Buenos Aires and they all buy tickets in Argentina to go to Uruguay within 3 months. Upon showing the immigration of Argentina my USA passport at the entry, they have NEVER asked me for any kind of proof that I would be leaving within 3 months. At first I started to purchase a ticket to Uruguay by boat and the attendant even asked me the website of the boat because she told me that these problems come up all the time for expats going to Argentina for longer than 3 months. You are ONLY AN AIRLINE. YOU ARE NOT THE IMMIGRATION OF ARGENTINA. Having this said, I never plan to fly Avianca again."
Cons: "Not on time, no entertainment system, little space"
Pros: "Air Berlin has very nice jets"
Cons: "The connection time was much to short, 40 minutes connection. I was in the back end of a 777 with a lap child. My stroller that was gate checked came back with a missing wheel on just"
Pros: "New plane, great entertainment. Good service! Clean plane ."
Pros: "La puntualidad y responsabilidad del bpersonal de abordo."
Cons: "LOs espacios entre asientos son bastante reducidos."
Never took because first leg was severely delayed. Took another flight.
Finnair and the country of Finland are vegan friendly! My daughter enjoyed her meals! Thank you
1.4 hour delay. Changed gates, no information about filling out COVID Forms. I paid for extra leg-room and was still housed in a cramped seat by the exit/bathroom. Not sure it was worth it. Otherwise, the staff was friendly and helpful.
Pros: "Gemma Crane was excellent! She knows the benefit to a cup of tea and made me feel very special for the entire flight. Thank you Gemma."
Cons: "Seats are very tight and are short on comfort. The "occupied" toilet signs not working causing queues. On meals, forget the things that are impossible to to sustain in a fresh/tasty state, like melon, Tomatoes fried, certain types of sandwich where the bread absorbs any liquid/juice, overuse of rolls. The meals are tested under almost clinical conditions, who ever travels Economy and tastes the food in situ. Put more of the edible foood in. People prefer a single course meal as against a 3 course with dead ends on each side of the main."
Cons: "Seats are terrible. Crew didn't ask if I wanted to drink anything with the meal. Seemed like a budget flight."
Cons: "Booked business to get some needed sleep on the red eye as I'm straight into work today. Babies crying disturbed sleep and bags delayed to boot. Unimpressed."
Pros: "Gate was super close to the lounge."
Cons: "The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey."
Pros: "The crew was great and seating an entertainment options were wonderful."
Cons: "Food. Other airlines in Asia have a far better selection of meals."
Pros: "We flew 1st class. The crew going over was AMAZING!!!!"
Cons: "LHR-ATL first class was awful. My spouse lost her seat to an aircrew member. (I'm very sick and we chose being across from each other for a reason). Boarding on both ends was horribly done. Last minute gate assignments, no crew, delay, boarded after coach. Hard bed, no service, crying baby"
Pros: "Good service"
Cons: "Old plane, no power chargers, cold during the flight"
Cons: "The boarding process was a mess with a long delay and change of gate. The flight was one hour late and we missed our connection. Because it was on a different airway"
Pros: "The crew were polite and very helpful. The service was also good."
Cons: "The leg room in Economy is awful and my seat was very uncomfortable 44C I have long legs and when seats are reclined they encroach on the persons comfort behind. On such a long Haul flight from Perthto Sydney and then onto Singapore and London. Comfort should be a whole lot better. Boarding needs im"
Cons: "Male crew who served me on this flight was rude as he threw me the disembarkment cards in a hurry but treated the Caucasian passengers nicely. How snobbish! My family and I will never recommend British Airways to our friends"
Pros: "Sydney arrival amazing swift immigration and customs staff polite another step forward Australia"
Cons: "The BREAKFAST wow CHILLED egg and bacon sandwich it may have been delicious in 1956 on an old Viscount but really substandard is an understatement LATE too tight to speed up ie spend more on fuel which increases the stress for me as now we are really close to missing the next leg but praise be - arrival was amazing once we got off the plane see above"
Pros: "I appreciated regular fluids; water and juices being brought around as this was quite a long haul-13hrs. Staff were good, although I would say less"
Cons: "The food was still ho-hum, ordinary. I would have thought exiting Singapore food could have been very tasty, some spice etc."
Cons: "No USB connection."
Cons: "No complimentary drinks, even coffee"
Pros: "On board service and amenities"
Cons: "Kayak customer service"
Pros: "Customer service in London extremely helpful"
Cons: "Left our bags in London"
Cons: "BA on line does not always respond"
Pros: "wonderful crew, good enough food, wide entertainment, seats as good as can be expected, great plane, great flight, great crew, on time and safe and arrived in good spitrits"
Cons: "as always, rather crowded, seats rather tight,"
Pros: "Good size seats"
Cons: "The crew were rude and dismissive"
Pros: "Wine fantastic, crew fantastic, comfortable seats in biz on A380. Food selection diabolical"
Cons: "Food was awgul"
Cons: "Poor legroom with large entertainment boxes taking up valuable space under the seat. Armrests do not lift all the way up - only go 45 degrees which is useless if sitting next to your partner and want some more room!"
Pros: "Dinner, friendly crew"
Cons: "Quality of entertainment"
Pros: "food was good"
Cons: "IFE was not good the equipment is very old and selection is limited"
Pros: "Flight was on time. Check in staff, Lounge + lounge staff and Cabin crew were on par with expectations (very good). Disembarking the plane at Heathrow was organised, immigration process (I used the e-gates) was very quick and bags arrived promptly."
Cons: "Many ground staff on hand - but felt overall lack of coordination specifically after security check at the gate, with yet another boarding card check which seemed a bit pointless as boarding cards were checked before gate security as well? Eventually boarding the plane - one lady ended up in the wrong line for upper deck seating (which shows that the numerous boarding card checks they failed to give proper guidance on what line to join)."
Cons: "Delays both for takeoff & landing resulting in my missing connection. Appallingly slow service - I was sitting in the rear and we were over southwest London in a holding pattern before we got any service- 2 and a half hours into the flight. BA needs to place more attendants or give the crew some instruction in efficiency...."
Pros: "Great crew, pleasant flight"
Pros: "Taking off, flight, & landing were ok."
Cons: "Delayed flight Weight limit of 23kgs. made us carry too much carry-on luggage. Entertainment was really poor compared with Emirates. The flight attendant with the long hair serving Economy Class was not friendly. In fact, He was almost shouting at the passengers especially two ladies wearing hijab. With all honest, BA is not the same airline that it used to be."
Pros: "I like that they managed to squeeze the seats in an A380 jumbo jets to make it feel like the space of a domestic carrier plane."
Cons: "Seat is small, no food menu on a 12-hour long haul flight from SIN to London. Only 1 available meal type: bland tasting "sea bass" soaked in tomato sauce. The air crew spent most of their time sitting in the back - zero effort in service - not once did they make rounds with cups of water/juice. In between meals, I request for some snacks and they said they don't carry any snacks at all - onboard a 12-hour long flight. I asked to BUY some Malteser chocolate and pringles, and the air crew exclaim "ohhhh but it's on the upper deck, I would have to climb up to get some." Here how about some bread rolls and butter. They offered me stale bread from the previous meal. I am their One World Partners SAPPHIRE Member. I shudder to think how they would treat their standard economy class passengers."
Pros: "Flight arrived early"
Cons: "Movie selection not that great"
Pros: "The welcome drinks and hot towels (premium economy) are good. As is the drinks trolley before meals. The seats are just OK"
Cons: "Major gripe is seat allocation we had several issues but the worst was being issued with a boarding pass and seats from London to Sydney only to have them changed to inferior seats at Singapore with the ultimatum "sit in the new seats or get off the plane". Excellent for customer relations, we won't be traveling BA again"
Pros: "Clean only immediately after boarding."
Cons: "1) Toilets too small 2) Toilets after first use by passengers, was not cleansed and toilet supplies like seat covers, etc not replenished 3) Not even enough toilets around."
Cons: "They sent an email with security requirements regarding electronics saying they can only be carried in checked in luggage and at the airport refused to accept any electronics in carry on or checked in."
Cons: "Changan T1 is awful. BA god poor. Otherwise fight to time and uneventful. Passenger cabin in 777s feels squashed. Toilets barely cope."
Pros: "Selection of movies"
Cons: "Time of flight"
Cons: "Offer larger seats like United Airlines. For a few dollars you can upgrade economy to economy plus which offere 6 inches more leg room."
Pros: "Overall good service"
Pros: "Great service and good food."
Cons: "About 100 people didn't make the flight!"
Pros: "Great in flight entertainment and dinner!"
Cons: "No Wifi; not great for business travel"
Pros: "On time, boarding ok, WTP seats good. Reasonable entertainment selections."
Cons: "Lounge: silver card holder so went to South lounge in main building. Usual slop with rice, ghastly. Adequate wine/spirits/beer/coffee etc selection but very irritating you have to ask each time for champagne. Food on board: steak for dinner (from CW menu) over cooked/ruined, as ever. Other airlines can do this fine, unclear why BA chooses not to. Very pleased I didn't pay for CW and got served this. Breakfast is from economy, so plastic utensiles, no table cloth etc. I hate this inconsistent service. Entertainment system clunky and appears dated. Under seat entertainment boxes restrict legroom in most seats (in WTP)."
Cons: "Having to pay for a cup of coffee and water."
Pros: "Entertainment system and seats."
Cons: "very crowdy with suitcases on the board"