Pros: "Good crew. Nice flight. Newer equipment."
Cons: "The transfer process was a little burdensome."
Pros: "Very organized flight , staff , etc"
Pros: "attentive crew. comfortable seating. good food options"
Pros: "Food and being ontime"
Cons: "Seats are too hard"
Pros: "The crew was friendly and helpful."
Cons: "The seat was could have been firmer and a little more space between the rows in economy would help greatly for comfort for all."
Cons: "Toilets needs air freshener as so many passengers use them."
Cons: "maybe they can offer more snacks on the plain"
Pros: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"
Pros: "Great service & very comfortable lie flat business class seat for this red eye flight."
Pros: "Boarding was very smooth."
Cons: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."
Pros: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."
Pros: "Food and entertainment was fine."
Cons: "Crew was not very organized or helpful. Need more training/experience."
Pros: "Same as earlier flight"
Pros: "Good attention from cabin crew and good food"
Pros: "Boarding was great as well as comfort and crew. the flight was ok"
Cons: "however there was no internet and bad entertainment. You couldnt really navigate on Oryx One and it was hard to select the autoplay or map. There was no remote unlike the B787 between MAN and DOH. Pre-download things on laptops, tablets, phones or whatever ifyou are not going to sleep on the flight. It also took 3 hours because of UAE and Qatar :("
Pros: "Good movie selection, very friendly crew"
Pros: "Food was good and staff was friendly."
Cons: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Pros: "Ended up with 3 seats to myself at night."
Cons: "Entertainment touch screen difficult to operate. Screen had a blue vertical hue in middle of screen, seat 28H"
Pros: "great service from flight attendnants."
Cons: "Old aircraft for flight from Doha to Nairobi, no personal entertainment etc."
Pros: "Plane was excellent"
Cons: "Original schedule was changed from Sunday departure to Saturday without notifying us resulting in a 12 hour stay at Philadelphia and a one day loss of our scheduled trip. So far no explanation from webjet."
Pros: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Cons: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"
Pros: "Hindu meal only be vegetarian"
Cons: "All is good"
Pros: "Plane, crew, boarding"
Cons: "Coach class is not for long haul flights"
Cons: "my flight was delay 24 hours"
Pros: "Liked everything."
Cons: "Nothing was wrong but excess bagage fee is high"
Cons: "The flight crew had no control over the passengers on this flight! Kids running around when the seat belt sign on, called fro assistance TWICE and no one came to my seat and I held my trash for a whole hour and not ONE person stopped by to get it from me!"
Pros: "Flight was very comfortable and a pleasant ride"
Cons: "food service could be a bit more prompt"
Pros: "A shorter flight after long one and a short connection in Doha. Amazing crew, offering lots of help with my baby, again plenty of food, quite tasty, we have been offered seconds and flight wasn't full :) this time in a bassinette row which was a bliss for at least some of the time."
Cons: "The bassinette row seats were quite narrow and less comfortable, again the entertainment options dissapointing."
Cons: "I was charged a insanly high fee for my luggage that was almost twice the price of my original flight ticket purchase. the agent offered no resolution for the confusion in their web descriptions for baggage allowance. This must happen to customers frequently because the wording is not clear. i was very upset and due to this i will NOT fly this airline again. i was charged the price of a first call flight in total for economy service. NOT GOOD"
Pros: "Staff were friendly, food was good, and the plane was nice."
Cons: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Pros: "Food and entertainment"
Cons: "There was a rude counter staff when we checked in in Singapore."
Pros: "The hotel stay was haven on earth. The ride from hotel to the airport was excellent."
Cons: "Nothing Everything was the best"
Pros: "Intertainment was very good"
Cons: "The hostess were not in profisional, they were very rush while giving the food the toilet was not clean"
Cons: "Was forced to purchase a return ticket or was not allowed to board the plane. Had to pay 850.00 dollars. In process of requesting a refund."
Pros: "Excellent service everyone was generous"
Pros: "The service during the flight was excellent, workers showed all kind of concern and care. Thank you."
Pros: "The airplane was spacious."
Cons: "The omelette was too tough."
Cons: "Was denied boarding."
Pros: "Friendly crew Good choice of food and beverage"
Cons: "Aircraft changed without notice Trapped in cramped window seat No storage bins IFE strobing windows tabs and would not switch off Useless design of chair lead to loss and destruction of my Kindle"
Pros: "Great service by the flight crew! Friendly and competent. Food is decent but not quite up to Emirates. Kudos to QA for investing in the A-350. Quiet and comfortable."
Cons: "The headphone jack on my entertainment system was defective."
Pros: "13+ hour flight is never an "excellent" experienced but QA does its best. Great cabin service. Decent legroom. Food is good but not *quite* up to the standards of some competitors. Doha airport is great. Modern, convenient and clean."
Pros: "I was promised Wifi on all flights when I called customer service and I was frustrated I only had it on 2 out of the 4 flights ... And the connection was bad. I needed to work and planned on it after I heard the wifi was available for purchase."
Cons: "Did not like there was no wifi when I was told there was. The food was good and the service as well... It was comfortable !"
Cons: "Flight was delayed"
Cons: "On my printed boarding ticket provided by the Qatar airline desk at ORD, it only had my first initial of my first name listed. After waiting in line for an hour to get my boarding pass, I proceeded to security and they would not accept it and said I needed to go back and get a stamp or prove my purchase from months earlier (my confirmation email was not enough). Although I was able to get the stamp, this is frustrating as my name should have been listed (Sara) which is what I provided in my online profile when purchasing the tickets or the person at the Qatar desk should have realized this when providing me my boarding pass."
Cons: "Seat is not comfortable at all."
Cons: "Flight got delayed and missed short connection in Doha. Had to fly to JFK instead. No compensation."
Pros: "Brand new plane, everything clean and working, crew friendly, smooth flight"
Pros: "Clean plane , good crew ,"
Cons: "they didn't load my baggage from flight 1 to 2"
Pros: "How great everyone was and smooth sailing."
Cons: "Made sure the flight was not over booked."
Cons: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Pros: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Pros: "The sear was messy they didn't clean it it was full of pieces of bread."
Cons: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Cons: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Pros: "Entertainment programs"
Cons: "New variety of food"
Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Pros: "Seats are comfortable on Business Class. Service is good"
Cons: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Cons: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Pros: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Cons: "See previous"
Pros: "Entertainment system failed repeatedly."
Cons: "Entertainment system failed repeatedly."
Pros: "Had decent room space seats comfortable"
Cons: "My luggage could have arrived for a start"
Pros: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Pros: "Tight seat, was moved out of exit row because of my age"
Cons: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Cons: "More water provided during the flight. Also, the second meal was not very good."
Pros: "crew was wonderful, great food, quick boarding"
Cons: "cant think of anything"
Pros: "The crew was helpful and accommodating"
Cons: "The flight was delayed, missed connection, and lost baggage. Subpar."
Pros: "Food was ok."
Cons: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Cons: "It was great trip thank you Air France"
Pros: "The crew was very careful"
Pros: "Food and entertainment was awesome"
Cons: "It's awfull to sleep. Very unconfortable."
Pros: "Didn’t like the sandwich offered"
Cons: "shuttle from terminal to plane takes a long time. Flight left late"
Pros: "Quick and efficient not lying more to say or critique."
Cons: "Coffee and a bread roll as a snack??"
Pros: "The food was okay and the staff were friendly."
Cons: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Pros: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Cons: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Pros: "Onboard crew was friendly. Dinner was good"
Cons: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Pros: "I like traveling with AirFrance in general."
Cons: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
Cons: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Cons: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Pros: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Pros: "The airbus 380 was great and the staff very nice"
Cons: "Too mych bad smells after a few hours"
Cons: "no vegeterian sandwiches very disappointed"
Pros: "Todo muy bien Volvería a viajar con ellos."
Pros: "Nice crew, free snacks"
Cons: "For taller people flying economy sucks . The seats are always to small"
Pros: "The crew was good and very good pilot's"
Cons: "No leg room between seats"
Pros: "Nice food Right in time Police and customs formalities easy"
Cons: "Poor comfort in business class No entertainment at all"
Pros: "it was cancelled so they got me on the next flight on Turkish"
Pros: "It was on time"
Cons: "Food was AWFUL! Better to serve nothing"
Cons: "The air France flight was overbooked and we had been in standby until the last minute"
Cons: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Pros: "On time departure and arrival"
Cons: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Cons: "Air France lost my luggage and they can't find it in the computer system."
Cons: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."
Pros: "Great food, pleasant crew."
Cons: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."
Cons: "In terms of comfort, Etihad offers a good level!"
Cons: "We did order food vegetarian Jain but they didn’t provide that."
Cons: "Everything was great"
Pros: "Seats comfortable especially when plane not too crowded of course!! Blankets large and warm."
Cons: "Staff could be a bit friendlier Movie choice is ok but could be better Food can be improved drastically and could be healthier options"
Pros: "787 comfort /"
Cons: "Limited movie selection/ outdated newspapers/ food quality"
Pros: "The flight attendants were mostly attentive to my needs not like a larger carrier. They were also very attractive . The boarding process was not all that bad and they waited for a flight that was coming in late verses just leaving the people stranded that was good as well."
Cons: "I ended up with a center center seat squished in like sardines. There was little to no comfort. Next time I'll pay for a upgraded seat or just fly another airlines. I'll probably never fly this airlines economy again."
Pros: "The organisation of the crew & their amability was very Good"
Cons: "I didn’ t like the food bcs of the rice Rice & rice again & especially the dinner it was only spicy rice"
Cons: "The experience with travel agent (vayama) was worse than etihad, everyone know that etihad is not the same level like before, but booking through kayak- bayama was the worst where they didn’t reply on all my emails/ even wheb they did they didn’t answered mg questions, they couldn’t help if i want to book my seat or change my return flight. This is not my fiest time to use kayak app but this time was thr worst and it changed my mindset about travel agents, unfortunately my friends were correct when they said to book directly through airline not kayak..!!!"
Pros: "Nothing about this airline"
Cons: "I requested for a aisle seat as I was travelling with 2 yrs old but they put me in the middle with other two people on th side . Very horrible ."
Cons: "The seats are small with less gap to the next row The food can be better"
Pros: "The crew was very kind to my seatmate who needed help filling out some forms. Though they didn't speak her language they found someone nearby who could help."
Cons: "The boarding process was a mess"
Pros: "Pleasant SYD - LHR flight with a decent amount of room"
Pros: "Entertainment on flight was good. Very comfortable seating and courteous crew. Food was above average with not much variety."
Cons: "In-flight WIFI was very slow and felt a bit expensive. Boarding was a bit unorganized, but OK. Flight arrived a bit late and took-off 3 hrs late than the estimated take-off time and there was nothing offered in-flight during this time apart from water, which was a very bad experience."
Pros: "They never cared about non-muslim passenger as the flight is full of muslim passengers."
Pros: "Flight was smooth and quite roomy with seats; good and constant maintenance of toilets. Excellent and thoughtful e-entertainment"
Cons: "Flight attendants could be more friendly and attentive; seat and food sanitation could be improved more."
Pros: "Great vegetarian food and good assortment of latest movies/tv shows."
Pros: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Pros: "To be honest, the plane, crew, airport... everything was overall pretty nice."
Cons: "My checked luggage got delayed for this first trip, and I had to wait three hours at the airport security."
Pros: "Spacious. Good food. Courteous most of the time."
Cons: "A little chaotic during the boarding process. Would benefit from addressing issues before boarding as the flights are usually full rather than waiting till boarding time."
Pros: "The flight wasn't delayed..The check-in/ ticketing crew were helpful."
Cons: "My seat in 13 hour long flight was Broken! The chair wouldn't recline! The crew couldn't help saying the flight was full and couple other chairs were having the same problem (?!!!). The food was mediocre. The cabin bag size limit was very small."
Cons: "only one meal served on flight Manchester to Dubai, had to ask many times to get drinks."
Pros: "Food was excellent! Crew was friendly"
Cons: "Our Chicago to Abu Dhabi flight was delayed by over 6 hours Our Abu Dhabi layover was long, because the airline ended up canceling/delaying the connecting flight"
Cons: "Nothing on this flight"
Pros: "Flight on time."
Cons: "1. Seat changes are done last minute despite booking the seats online with out informing us. I felt that there was no point securing online seating early. Difficult to adjust seats in the last minute. I was separated from my family. Given wrong information about seats. Had to real work with staff to finally get seats adjusted. Not very easy to work staff. Understanding of English is not that good. 2.Had problems checking the luggage all through despite connection was through star alliance. 3.Had to wait in airport in transit to get boarding passes. Did not understand why it was despite having booked seats early. 4.Seats provided were not good. 5.Also head phones didn't work. I told staff three times and still no response. Finally gave up i had booked because ratings were good. But service was not even close to expectations. Dissapointed."
Pros: "Crew was very helpful , boarding was late but arrived in time."
Pros: "Staff excellent on board Plane very high standard"
Cons: "Waiting 1.25 hrs to check in in SYD- with 10 and 12 year old children Check-in staff member unclear on passport requirements"
Cons: "The staff at Kathmandu airport Etihad check-in counter was very rude. He asked too many unnecessary personal questions and asked to present the document to verify."
Pros: "Lived up to the usual Etihad high standards. Efficiency, comfort, service and value for money"
Cons: "No complaints"
Cons: "Ticket was not emitted I discovered it two days before departure."
Pros: "Customer service."
Cons: "No complaints."
Cons: "Baggage ground staff behavior is very bad"
Pros: "All above"
Cons: "Liked everything"
Cons: "not a choice of Indian movies;"
Pros: "The food was delicious (there was lamb at multiple meals) and the flight attendants had everyone close the windows so as to help with the jet lag."
Cons: "I had a lot of issues with Etihad this trip. First, they changed our return date no less than 3 different times, one of them by more than 2 days. Then, they wouldn't allow us to pick up our checked luggage for our layover in Abu Dhabi because it was under 24 hours long. Unfortunately, while we made our connecting flight the next day, our luggage did not. We ended up spending 3 days without luggage, and ultimately went to the airport ourselves in order to make our tour."
Pros: "Qatar always help their passengers secure a transit visa for Doha why cant Etihad do the same?"
Cons: "Qatar always help their passengers secure a transit visa for Doha why cant Etihad do the same?"
Pros: "I bought a one way from Los Angeles to Kathmandu. I had a 16 hour layover in Dubai. I went to the Ethiad help desk upon arrival to inquire about my gate. I was given the info I asked for, and to my surprise a voucher to a five star hotel and two meal vouchers at the airport----Complementary!"
Pros: "The crew was lovely and the food fitted our needs ."
Cons: "The only downside was that when I received my bag after my arrival to Dhaka my luggage was obviously opened and tape back up and I was missing a lot of things in my luggage . It was very upsetting because that has never happened to me before nor did I expect something like that to happen."
Pros: "Food again"
Cons: "old entertainment system"
Pros: "Meal was good"
Cons: "Was charged USD 350 for one overweight bag. Asked Etihad beforehand if I could use a 72 transit visa to enter china on my current itenary. They said it was fine. I was stopped at the gatein Seoul by Asians who refused to board me on the plane because my itenary was incorrect. Will never fly either of these airlines again, and am currently seeking repayment for my unintended 4 day stay in Seoul"
Pros: "Awesome Planes... Great service... Nice Staff. Onboard Entertainment was Amazing both for Kids and Adults."
Cons: "The jet airways flight from Abu Dhabi to Ahmedabad."
Cons: "Etihad would not put me on an early flight despite having free seats on the plane. As a result of which I had a 7.5hour layover in Abu Dhabi. If they had moved me to the earlier flight, it would have left a lasting impression on me. I am looking to join a new loyalty program (from Lufthansa) and this gesture could have gone a long way."
Pros: "the journey, staff and overall experience"
Pros: "Perhaps since it is in the shadow of Emirates, Etihad has been neglected. It is a truly outstanding airline."
Cons: "No frequent flyer sharing with Delta, unlike its partner Alitalia."
Pros: "Everything... It was my first time flying with Air Etihad. The service was beyond expectation. My long flight couldnt be any more comfortable."
Pros: "Great Headrest Neck Pillow Comfy Headphones Large Toilets"
Cons: "-Asked for one piece of extra bread. Was told no, the cabin crew as to eat before I do. -Delayed boarding caused me to miss my connecting flight and have a 5 hour wait. -Non helpful cabin crew about connecting flight. Would just answer yes yes to any question I had -Extremely unhappy. I Would not recommend or ever fly Ethiad again if I had a choice."
Pros: "Crew - excellent flight attendant - I wish that kind of girl could be on every flights! Very friendly, smiley face, joking, a little chat chat with everybody, EXCELLENT!! Everything depends on person attitude..."
Cons: "Leg space sucks real bad! And your crew offers too much to drink when asked by someone.. There has to be a limit in alcohol serving.. Had bad experience this time.. The adjacent person had one too much to drink and it was horrible .. Smell and his attitude!"
Cons: "They could not deliver my bags to the destination.. And chose to say all.my 4 bags were with customs.. The flight was delayed by 8 hrs and the way they handled the passengers was pathetic.. None showed any concern. They did not provide food during the wait time.. Every one just refers to go to some other person and no one answers.. This was the case for all the passengers.. I really hated to travel with them..they could not even give proper connecting flights after the delay despite stressing. I had call them and confirm my tickets after I was actually given a ticket in the airport.. I wasted 2 hrs and found that they gave me 2 diff flight for me an my wife despite me asking them.. And finally they told it was done.. Next day I try to check in and AA says there is no ticket.. I call etihad again, they booked to some other destination.. Had to change.. My travel with etihad was really very agonizing.. The food was even worse.. They judge u when u ask for non veg.. They said we take u guys don't eat non veg!!!! Pathetic crew..."
Pros: "Excellent on time, quick turnaround with Canary Air"
Cons: "Air Europa...everything"
Cons: "I was charged 120 dollars for my luggage and I bought the ticket with the impression that it was included. The lady at the airport told me that I should have paid at the check in but it was nothing there to inform or indicate anything about it. And I have to pay another $120 to go back. I'm never buying from kayak or air eurpa again."
Pros: "Commitment to on-time travel, nice friendly staff, professionalism."
Cons: "Seat had peanuts on it - I think it had not been cleaned. There were also rumpled newspapers in the seat back."
Pros: "Friendly staff"
Cons: "No working movie screens and no outlets"
Pros: "The seat was ok and the crew was very kind"
Cons: "Don’t sit on the isles seat. I kept getting bumped by the staff with no apology. One male flight attendant kept bumping my arm just about every time he passed by. Made no attempt to avoid my arm or shoulder. I got pretty pissed by the third bump."
Pros: "Everything as expected!"
Cons: "Had to pay for food. not a single chip :("
Cons: "Boarding took 3 hours"
Pros: "Professional crew"
Pros: "Not much"
Cons: "Poor customer service, outdated plane, uncomfortable seats, didn’t turn lights down until well after midnight. Hardly slept due to screaming babies and loud toilet flushes. Cold stewardesses and inedible food. Just an awful experience."
Pros: "Free wine with your meal."
Cons: "The staff at check in were very rude, we were never advised about paying $150 extra per bag each way! They stated because we booked through a travel agency instead of booking directly with air Europa they charged us for luggage. It was an unexpected large expense. Crew barely spoke any English."
Pros: "We did arrive"
Cons: "15 mins late...boarding...looked like a circus...got double billed for my luggage...person in charge of boarding ...total B to customers.... There are other options...take them."
Cons: "Baggage policy misleading."
Cons: "Late boarding, and had to get on a bus to get to the plane."
Pros: "The aircraft was comfortable and the crew was nice, generally speaking."
Cons: "The entertainment center requires you to download an app before departure but nobody tells you to do so until you're onboard and might not have access to the Internet. Then it requires an update that never gets installed... It's over all too complicated. Dinner wasn't very generous."
Pros: "Very helpful crew. Courtious"
Cons: "Food could be better in flight."
Pros: "Muy buen servicio"
Pros: "Flight was on time and without incident,"
Cons: "There is nothing I did not like."
Pros: "Although I was able to board the airline didn't have my name or reservation number or anything... it was like i never purchased a ticket. I had to wait until the plane was boarded and hope that someone didnt show up to get in the plane. This was the first leg of other connections to go to Amsterdam and it was too close to ruin my complete itinerary."
Cons: "I did not appear in the airline system"
Pros: "Will never fly this airline again"
Pros: "For a short flight chair was comfortable."
Cons: "No food, no entertainment. Late plane"
Pros: "Crew was very pleasant and helpful"
Cons: "No outlet to charge a phone"
Pros: "Wide body aircraft."
Pros: "Crew was nice"
Cons: "Air Europa lost my bag for 6 days. I picked it up at the airport finally the 7th day of my trip. They found it on day 3 but took 4 entire days to ship it from Boston. Awful. We were also delayed 3 hours in Madrid with no compensation, we got a "snack" voucher that totaled $5. It was terrible and I will never fly this airline again."
Pros: "The flight was on time and it is the only direct option to get from Europe to Bolivia. I had to rebook my dates and the attention of Air Europe for this was Excellent!"
Pros: "The flight was great overall. The staff was super friendly and they kept coming around with water and tea. My seat was comfy and I slept a lot."
Cons: "This was a pretty long flight, but the seats did not have individual screens for entertainment like on most international planes. Instead, there were a few large screens in the center aisles but the shows were not in English and you had no personal choice of what to watch."
Pros: "I was a bit worried because I'd never flown with Air Europa. However, the fight price was very reasonable and staff was excellent! The plane was very modern with plenty of room to stretch my legs. They fed us and that was a major plus."
Cons: "My seat wouldn't recline and the armrest where you plug in the headphones wouldnt work. I had to watch the movie I chose with no sound until my boyfriend let me use his seat's screen."
Pros: "Smooth flight"
Cons: "Air temperature inside too hot."
Cons: "Website not working. I had to call and was sent a PDF boarding pass without a barcode. I ended queuing at the checkin counters again."
Cons: "Wery heavy communication, 99% workers in airport don't speak English . Same in Madrid and Barcelona. In Madrid from one terminal to another 25-30min walked distance."
Pros: "Nice, new, spacious aircraft!"
Cons: "Grouchy stewardess. Most stewardesses did not speak English. Vacant exit row not available to sit in. Boarding staff did not notify by loud speaker of boarding beginning in Miami."
Pros: "Crew was very friendly and courteous. Aircraft and cabin was clean and comfortable."
Cons: "Food was pretty poor with the 2nd "meal" being awful. It's what to expect with a discount airline though. Worst was that a duty free item was pilfered out of checked luggage."
Cons: "The flight coming in was delayed so we were too late to make our connection - although we were told repeatedly that we would make it and that our connection to NY would be held for us. We ran for catch our flight only to find out that it had already taken off. No one we spoke to in Madrid was helpful (in fact, they were rather dismissive) until we finally spoke to a rep at customer service who provided us with our new flight (the next day with another airline) and our hotel arrangements"
Pros: "Friendly staff, clean airplane, entertainment options, etc."
Cons: "There were no vegetarian options for me to choose from on the flight and it seemed like not many options for others with different types of dietary restrictions."
Cons: "I am 6'5" and didn't fit in my seat since the year would provide me a en exit row seat."
Pros: "Timeliness cleanness food movies"
Pros: "People were all nice both on the ground and in the air"
Cons: "It was a prop job, ground entrance and, because some passengers were delayed, we were 25 minutes late taking off. Problem was, as it wasn't close to the terminal, there was no AC and it got REALLY warm on board."
Cons: "We board to the plane via a bus. we were at the bus waiting to go to the plane for more than 10 minutes. A bit long, specially if you have been travelling already for a long time....like me (I was coming from Miami).The bus is not too comfortable....you have to stay still on your feet with a lot of people"
Cons: "Do not offer connections with less than two hours, Madrid Airport is busy and complicated....there is no room for mistakes or little delays when layover is less than two hours."
Pros: "I book this flight 1 hour before take off because TAP Portugal screw me over and didn't want to put me on the next flight since I missed my first one because of a delay due to the storm in another airport. SCREW TAP PORTUGAL NEVER FLY WITH THEM:"
Pros: "Comfortable seats, good food, great crew, no delays, overall bettert than other airlines I've flown in U.S."
Pros: "The movies and some of the crew members werenice"
Pros: "Our connecting flight was changed for us."
Cons: "The unplanned extra stop delayed us by 6 hours."
Pros: "I got there"
Cons: "Be prepared to take a bus to the airplane. No perks of any sort."
Pros: "Very good service! The best and nicest flight attendats ever! Good food and drink service!!!"
Cons: "The airport terminal in Barajas has nothing to offer compared to other terminals! I wished the airplane could offer individual access for flight entertainment!very good service"
Cons: "Very late taking off in both directions with no one providing information to the passengers."
Pros: "Plane made it across the ocean."
Cons: "Crowd like cattle at boarding. Seats poorly designed so you can't eat without spilling down your shirt. (Coach, natch.) My (and many) entertainment stations didn't work at all. Pilot didn't say a word the whole time altho lots of turbulence. English announcements fast and incomprehensible. Food really pretty wretched. All this in comparison to other transatlantic carriers at this point is frankly poor. (I do this 4 or 5 times a year. for years.)"
Pros: "10pm red-eye flight from JFK to Madrid was cancelled, passengers were made to wait extra hours before having this be confirmed. Then we were told to return to the airport the next day for a 2pm rescheduled flight only to find no Air Europa workers even there, and that we'd be put on the 10pm flight for that night, combined with people already on that one. Virtually no compensation nor apology with the exception of ONE worker who joined the air europa staff that afternoon during the re-check in process. Once finally on the aircraft, we left an hour late, as well. Upon arrival in Madrid, spent a long time searching for the way to get compensation back for my taxi rides, and was given options to do online, call, etc., so the process is still ongoing. I will think twice before flying with them again!"