Safe arrival. Improvement on Time efficiency Effective Communication will be great.
Bag drop in Jersey was very long. British Airways could have had more people available to check bags.
Terrible, We experienced massive delays and then couldn’t book a hotel through the link provided, nothing was available. We then went to the airport the next day and experienced further delays, almost no communication was given. We had dinner at lunchtime and breakfast at midnight. We then landed in Jhb at 1am and had to book another hotel as our flight to durban was at 8am. The experience was painful and very expensive.
Bad. After 3 hours on tarmac, flight got cancelled. No assistance whatsoever from BA.
The boarding call announcements versus the Staff announcements versus the digital signage board on the out-going and returning flights WERE NOT IN SYNC. I was sent through check and re-checks 3 times. WHY?
The screen didn’t work and I didn’t get the seat upgrade I paid $300 for. They were no help with that,
Not good. First time flying AA in years and won’t be doing so again. We departed late and missed our connecting flight to Barcelona. As a result we missed the first two days of a Mediterranean cruise. No reason given for the delay. Got rerouted from JFK to Heathrow and then to Barcelona. Flight to Heathrow was delayed causing us to miss the flight to Barcelona again. Routed then to Palmero where we had to purchase transportation and a 2 night hotel stay to pick up the cruise there. Probably cost us $2k plus.
Flight delayed in terms of boarding and Kayak was great in updating but the team on the groping at British Airways were really poor
Not that great. There were no entertainment screens, internet, or any way to track the flight path. The seats were fixed in order not to recline at all. The crew and the staff at the check-in counters were the only nice thing.
Please make sure the number of seats matches the number of overhead bins and passengers don't carry on more than one bag.
