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Cons: The check in staff extremely rude and unprofessional. You can’t check your bag into your final destination You also must go thru immigration and customs in Chengdu

Pros: Crew is nice and always ready for helping.

Cons: Food was terrible and not fresh

Cons: Sichuan Airlines changed the flight time forward to 1525 from 1605 with no notice. The Flight was not posted on the departure board until it was time to check in leaving us confused as to whether the flight was going or cancelled.

Pros: Plane departed on time. There was food service and 2 beverage services.

Cons: long wait to get to our destination gate.

Pros: The flight was canceled staff unhelpful stuck us in a shitty hotel with No info.

Cons: The flight was canceled staff unhelpful stuck us in a shitty hotel with No info.

Pros: Crew very pleasant and eager to Please cheerfully

Cons: The three layer sandwiches were pretty average. Food was ok. Sometimes flying other direction from BKK to sad food is better

Pros: Overall, flight, crews, services, airplanes were better than expected

Pros: The boarding was great! The flight was very comfortable. We had enough blankets and slept through the flight. I have an allergy to soy and the crew was nice enough to provide an alternative that was not on the menu.

Cons: More food options for those with soy allergy.

Pros: At least it was delayed so we could make it to SFO.

Cons: The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great.

Pros: Nothing to complaint. Excellent airline nowadays

Pros: It was great...

Cons: Lavatories on domestic flights in Japan are tiny. Like, super duper tiny.

Cons: Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen.

Cons: Food and drink service

Cons: I wish there was air conditioning. It was very warm ok the plane.

Pros: Crew and all other Staff were very helpful and friendly

Cons: Don’t know

Pros: The seat was not super comfortable but the crew was really lovely and so helpful!

Cons: More padding on the seat would have been nice

Pros: Food was excellent. Crew was helpful and friendly.

Cons: Plane seats were small -- but as expected to be honest with you.

Pros: Flight seat

Cons: Food service

Pros: Not much, but the crew were friendly

Cons: The airline was late in take off for some unknown reason (nothing to do with weather). Flight too be late and we missed out connecting flight.They demanded we purchase a new ticket for the next leg of the flight. Furthermore, then they cancelled the rest of the return flight. Terrible Airline

Cons: Sichuan Airlines changed the flight time forward to 1525 from 1605 with no notice. The Flight was not posted on the departure board until it was time to check in leaving us confused as to whether the flight was going or cancelled.

Pros: nothing

Cons: It was like riding on s cardboard box. The most uncomfortable seats I've ever sat in for a transpacific flight.

Pros: The seat was comfortable.

Cons: The service on board could have been better.

Pros: We had nice reclining seat, I was able to sleep comfortably.

Cons: They ran out of some of the food so we had less options. The main dish was ok but the side salad was wilted and did not look fresh.

Cons: delay of about 1 hour, we almost missed our international flight from beigin

Pros: The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!

Cons: The food was a little bland, but that is nit picking. For airline food, it was very good.

Pros: Flight went well and was on time. 2nd best experience for economy seat.

Pros: The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again.

Cons: I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price.

Pros: The crew was definitely amazing. Extremely polite and always have a smile on :-)

Cons: Boarding was disorganized. Otherwise everything was good

Pros: Liked the plug/outlet availablity and the movies.

Cons: Did not get up to date info on the final destination of bags. Food inedible, climbed from tarmac up the stairs into the plane, seats super uncomfortable, not enough customer service from flight attendants

Pros: Crew was friendly , Seats were fine .

Cons: They only had one choice of pork roll , Which was not. Good , As I m a Muslim , I couldn't eat on the flight . More food. Options

Cons: I wish there was air conditioning. It was very warm ok the plane.

Pros: Great crew in business class!

Cons: Wifi was terrible, entertainment is below average and angle seats for a 12 hour flight is sub par. The food was so so

Cons: Flight attendant coughing into hand while handling drinks cart. Flight attendant wearing face mask would be less threatening to health of passengers

Cons: Gate is crowded and no escalator only steps. No clear area for business class and its a fiasco boarding

Pros: The boarding was great! The flight was very comfortable. We had enough blankets and slept through the flight. I have an allergy to soy and the crew was nice enough to provide an alternative that was not on the menu.

Cons: More food options for those with soy allergy.

Pros: The crew

Cons: Food wasn't great and didn't get the option to pic something not allergy inducing. The chairs were very uncomfortable with no back support or head padding.

Pros: some of the meals were tasty.

Cons: No WiFi on the flight back, poor entertainment choices, overall an uncomfortable flight experience.

Pros: The price was cheap... That was all that was good with the flight. But after that experience, I will never fly with the airline again.

Cons: Almost everything could have been better

Pros: Food was good, on flight entertainment was good, crew was friendly and accommodating. No major complaints! I wasn’t sure what to expect but I was very impressed

Cons: The basic economy was snug but I was okay with it. I only wished my seat reclined a bit further but I was up against a back wall so others in further aisles up had much better reclining distance.

Cons: Baggage handling was poor

Pros: crews were nice

Cons: Very crowded flight. Fully book. Super busy bathroom. Food was bad

Pros: Staff was great and very helpful

Cons: If they didn't change my flight for 2 hours earlier.

Pros: Crew and ground Staff were very helpful and friendly

Cons: Electricity didn’t work in my pod

Cons: Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL.

Pros: Flight was typical.

Cons: No direction for the connecting flight and no help to understand the connecting flights.

Pros: The cabin crew was excellent -- friendly, always helpful, energetic.

Cons: We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights.

Pros: The crew was very helpful. Entertainment had a good variety.

Cons: The second leg of the flight from Shanghai to Bangkok felt like sitting on wooden chairs. Picking the type of food and not end up with allergy inducing food didn't seem like an option.

Cons: No issues, overall good experience.

Pros: Nothing. It was a horrible experience.

Cons: They could have checked in our bags but didn't. They could have been more courteous. They could have checked us in through to our final destination (Seattle) but didn't. I will never fly China Eastern again.

Pros: The seat was fine

Cons: Everything was fine no problems

Pros: Cabin crew were very helpful and polite.

Cons: Food lacked flavor.

Pros: The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park.

Cons: Not one thing.

Pros: Amazing crew

Cons: Perfect

Cons: Good

Pros: Crew were great and very attentive. Very much improved from experience 8 years ago and given the service, comfort and value would definitely repeat.

Cons: Completely satisfied

Pros: Nice staff.

Cons: Although I've ordered vegan food about 3 months in advance, I have not been provided with a vegan meal and received cheese lasagne. Pretty sad on such a long distance flight.

Pros: Nice staff

Pros: Crew

Cons: Entertainment selection could have been better

Pros: Top notch service and experience. Up there with EVA Air as the best I’ve ever seen.

Cons: Baggage delivery took very long in Hong Kong. Bags were coming off 35 minutes after the first bag came off.

Cons: Chose emergency exit on Cathay 777-300. Terrible.. was squished like a sardine! And I was in window seat... was not even able to eat! Worst economy class I have been in years!!! Never again....

Pros: Liked the plug/outlet availablity and the movies.

Cons: Did not get up to date info on the final destination of bags. Food inedible, climbed from tarmac up the stairs into the plane, seats super uncomfortable, not enough customer service from flight attendants

Cons: Seats were teeny

Pros: great service in business class

Cons: food selection could have been more westernized!

Pros: Food.

Cons: Headphones were not provided.

Cons: The plane stopped at an airport between Shanghai and Kunming, which was not shown in iteneray. I got off at this airport thinking I arrived in Kunming. . I was told that I have to check in again at Kunming. When I tried to check in again, there was only one person in the entire airport checking in passengers and she spoke no English. We finally figured out what had happened and barely made it back to the plane before it departed for Kunming.

Pros: Overall, flight, crews, services, airplanes were better than expected

Pros: 3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well

Cons: Nothing really other then maybe a better selection of movies but I am not picky Great flight

Cons: The Entertainment screen could have been larger.

Pros: Professional and friendly crew

Cons: Food quality from Jakarta is bad

Pros: Everything

Cons: Connection time at Narita is too long

Pros: Crew amazing.

Cons: Food variety should be increased.

Pros: I was unable to board the flight so there is nothing to talk about.

Cons: Provide options for accommodation, refund or alternate flights after announcing a 24-hour delay. I had to repurchase my flight from HKG to SFO after finding out that a return ticket is treated as abandoned if one does not fly one way. Not the level of service expected from an international airline.

Pros: Crew and all other Staff were very helpful and friendly

Cons: Don’t know

Pros: This flight and seat was definitely more comfortable than going to HongKong- space was ver cramped before.

Cons: Vegetarian meals can be better, breakfast eggs get over cooked and rice also.

Pros: Dated entertainment on the inside televisions and some of the headphones and movies were hard to understand because of the audio quality. But the bottom line was I couldn’t find a cheaper flight for my trip and overall I look for savings and my airfare.

Cons: Customer service from the flight crew was pretty dry, my biggest complaint though was that there was very much stagnant air quality and no ventilation at HC location like I am normally a custom on most other planes.

Pros: Overall, flight, crews, services, airplanes were better than expected

Pros: great service in business class

Cons: food selection could have been more westernized!

Pros: the entertainment was okay

Cons: The seats provide very little space which is especially bad during such a long flight, the food options are really bad and limiting for those who don't eat red meat or don't eat meat at all, this is the only flight i've ever been on where i was asked to take out my headphones during take off and 30mins-1hr before landing, the aircraft itself is incredibly dated and left in disarray often.