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This is a very long flight and the first time I have flown on a Japanese airline. I was very impressed with the staff. They worked hard and offered food and drink regularly. Plane was very well cared for. The let room was good . Food was ok but better than other airlines.
This is a very long flight and the first time I have flown on a Japanese airline. I was very impressed with the staff. They worked hard and offered food and drink regularly. Plane was very well cared for. The let room was good . Food was ok but better than other airlines.
The space and bed was very comfortable , flight attendants very nice. The food was not tasty at all. I ordered the rib eye and it was so tough I couldn’t cut it.
Food was high quality. Crew was extremely professional, polite, attentive. Flights were on time. Plane had good media tech.
I wish the serve should leach and drink. Maybe because only 2hr
It was ok I thought because my flight was 1pm i was expecting to have lunch but it didn’t and after 7 hr finally dinner time was only chicken sandwich and next breakfast was an hour before plane land in Tokyo. so I should bring some food with me. Japanese flight attend was nice but the other was chewing gum and how she ask and respond to customers was not professional I felt. Maybe because Japan flight attendant is highly train and everyone looked very dress and professional so I was kind disappointed. I like that the bathroom was very clean .
Lovely airport at Haneda. Great food selection. Spacious and private boarding area with dedicated bathroom for each gate.
The ANA Staff were great and the plane was comfortable.
Ana is absolute world class They should not work with united
Japan and China airlines were incredible. On board service was impeccable. All the flight attendants were helpful, friendly, and always smiling. Airplanes were very clean. The boarding crew was extremely accommodating and very nice as well. Overall I was extremely impressed.
Again the ANA flight was canceled. Rebooking with Vietnam air was not good. Vietnam air is sub standard. Will not use a third party booking, like kayak again.
Pleasant, comfortable, and entertaining. All told, ZERO issues with it. And sadly, so far the flight was WAY more comfortable than the hellhole that is "Lambug Beach Resort" at Badian Beach!
Great food in business class. Great service by staff. They were all so very nice
Poor food on board, but seats are too small and uncomfortable
I hope their usb charging port works. None of their usb port is working. Boeing 777 LA to Taipei (vs)
Polite hard working crew. No complaints really. Meals were not to my liking.
Everything was fantastic! The crew really went above and beyond to make it a great flight. I felt cared for with EVA.
Everything was fantastic! It was a short flight but the crew really went above and beyond to make it a great flight. I felt cared for with EVA.
I enjoyed the flight it was long but very friendly crew
On time. Easy online check-in. But always give me a middle economy seat with wacky passengers (or even a seat next to the toilet room). Also could be more courtier staff.
Delayed due to no fault of flight crew. Efficient and worked well together.
This flight was operated by American Airlines. AA was completely unprepared for the crowds at DFW for Spring Break and were ridiculously understaffed. They had only three operating kiosks for self check-in, and ONE agent to handle hundreds (thousands?) of dropped off bags. She also had to do double duty to assist passengers at the kiosks. In comparison, flying on United Airlines at Christmastime was a much smoother experience.
Need new movies, a lots of them are 20-10 years old or older. It us a very long flight we need good entertainment. Please load more new movies!
It was an outstanding flight and service. The only thing is the seat cushion for economy could be a little more comfortable. More cushion.
They layover in Japan was too long , it took 11 hours.
I didn’t get to make my flight due to some serious inconvenience ( got in a car crash o the way to the airport AND phone got stolen at the airport). I tried to check in online 24 hours in advance but they said it wouldn’t work online I had to do it in person. I got to the airport about 50 minutes before with my TSA pre, and they said they have up our seats on the flight already. Which was horrible. My sister and I missed spreading my grandfathers ashes in India with my family and was not able to celebrate his life. I spent a lot of my money on this and there nobody seems to be able to do anything. Just an all around horrible situation. I don’t think I will be using kayak and recommending to anyone if it is going to be like this.
Movie dis not play smoothly. During play, it was interrupted several times, and could not RESUME where I was.
JAL has an excellent flight staff, even in economy we had a great flight
I requested a vegetarian meal, and somehow that wasn’t processed from Japan airlines to the new carrier American Airlines when it was on the ticket. Don’t know if that was KAYAK or Japan air or American Airlines. But the crew scrounge together something for me and that was very good. Also I think American has the tiniest seats in the industry. It’s kind of annoying but it got me from .8 point B and now I’m at point B on the final point at LAX. I had to leave the airport and then go back through security to catch my next plane. I’ve never had to do that before. It was very annoying.
Consider adding “N/A” to some review options. This flight had no food or entertainment.
I hope they never ran out of the menu choice one makes. They often do.
When boarding, after business class should be premium economy, but economy class already lined-up at the gate blocking premium economy to board. Singapore airline crew should done a better job to organize this chaos :( Thank you.
It seems paying premium economy does not make difference with economy. No priority boarding, not worthy paying extra$$$ for premium economy.
A pc of cake or biscuit at least. The airport was like a maze need to take another bus to the main terminal to immigration.
Flying with Singapore airlines is always excelllent - the crew are lovely and the food too is great. It’s my number 1 airline
They were able to assist my elderly father and myself after not being able to check in to scoot. The counter service was phenomenal. They did what they could to get us on the next plane so we could catch our Connecting flight. Scoot closed early on us so we ended up missing our flight.
They are great with every aspect of customer service. Helped my elderly father and aided him with using the restroom.
Transfer within the same terminal and lots of facilities at the airport.
The seat comfort, the food and of course the crew, they made you feel welcome and relaxed 😊
Very slow check in. Food poor and some of the special meals offered were not available. Luggage then didnt arrive and still waiting for news 48 hours later
Check in was snails pace, only 1 of the luggage screen was working so long lines, an hour to check in Nobody seemed to want to fix the issue Flight was 45 minutes late Scoot is a mini sized plane ( sardine class plane), literally felt slammed between people
Easy peasy. Crew was great. Take-off and landing nice anc chill (good job by the pilot). Thank you UA!
It was a great flight, great crew, excellent service, fantastic brand new place, overall 10+ on the experience! Thank you.
For a 17 hour flight, they kept us well feed. The music selection could be better curated. The entertainment selection was about what is expected. The crew was fantastic.
You could have been ON TIME! And I was miffed because I spent an extra $82 to get my seat and the steward put a woman from the back in my aisle for nothing because her movies wouldn’t work. I’ll try that next time and save $82!
Customer service - staff was effective in getting my trip rescheduled
Nothing went smooth. From being threatened to pay $400 for omitting my middle name by agents in India or somewhere. In addition, I couldn't get an answer on how much a third bag would cost despite numerous calls to Lufthansa. Then I couldn't check in online because they wanted evidence of residency. I told them I have dual citizenship but that didn't help. Last but not least, my luggage didn't make it to my destination. I had Christmas presents that didn't get to family members on time. I also had to wait the entire day to have it delivered. I have never had such a bad experience with an airline. This is how you loose customers
The seats seem to be a little cramped, and there really is no entertainment unless you use your own device, which I'm not able to do.
How they treated my luggage was horrible. And foods are not edible… Flight attendants were not listening my request. Etc
The crew was not friendly . Service was poor. Food was not great. It was also an older plane that ha some equipment issue.
Unenthusiastic crew and mediocre food is less than expected in business class. United cabin is very comfortable but they need to up there game to make it the real deal.