Find cheap flights from Singapore to Colombo

Pros: "Everything"
Cons: "N/A"

Pros: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"

Pros: "Seats are big as old plane"
Cons: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"

Pros: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Cons: "The food was disgraceful, the entertainment, the quality of the movies was poor.."

Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."

Cons: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"

Pros: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Cons: "No negative points"

Pros: "Excellent"

Pros: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Cons: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."

Cons: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."

Pros: "Brand new aircraft, excellent service and food"
Cons: "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."

Pros: "Great service."
Cons: "Disinfectant smell."

Pros: "Excellent crew"
Cons: "My seat was very hard"

Pros: "Seats more comfortable than premium economy, staff more helpful!"
Cons: "Food was ordinary"

Cons: "The desserts. The bun."

Cons: "Outdated Cabin Fit Out"

Pros: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Cons: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."

Pros: "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
Cons: "20 mins late boarding meant plane left 35 mins late although still arrived on time."

Pros: "Staff, food and emenities great for economy class"
Cons: "Inflight entertainment wasn't as extensive as in previous years."

Cons: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."

Pros: "Liked the service"
Cons: "Nothing special."

Pros: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"

Pros: "Was very old plane but was good"
Cons: "Food and crew was well"

Pros: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Cons: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."

Pros: "I liked there was entertainment"
Cons: "It was an old tired plane"

Pros: "New plane"
Cons: "Nothing in particular"

Pros: "The attendants are pleasant to the eye, thats about it."
Cons: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"

Pros: "Crew was friendly and whole on ground process was efficient."
Cons: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."

Cons: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"

Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"

Cons: "breakfast was terrible"

Pros: "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Cons: "Nothing....."

Pros: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Cons: "Economy class isn't great for a long haul flight but the staff make it much more bearable."

Pros: "Just a generic flight. Had nice movies but nothing special."
Cons: "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."

Pros: "Service"
Cons: "Old planes and screens."

Pros: "Sound sleep"
Cons: "N/A"

Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."

Pros: "Singapore service is always outstanding"
Cons: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."

Pros: "No fuss flight but lacking that something extra"

Cons: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."

Cons: "cramped uncomfortable seats freezing cold"

Cons: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"

Pros: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Cons: "Entertainment interface showing its age."

Pros: "The ground staff in Sydney!"
Cons: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."

Pros: "Good crew, but working with some tired, old equipment."
Cons: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."

Pros: "Arrival in Canberra was excellent."
Cons: "Horrendously uncomfortable business-class seat for a redeye flight."

Pros: "Movie selection, very helpful crew and good quality food."
Cons: "Nothing!"

Cons: "Aircraft was dated with old business class seats which are worn. Minimal options in movies to watch"

Cons: "The entertainment was poor"

Cons: "We got drinking water after landing. Would be better to provide some snacks on the way out."

Pros: "Brilliantly safety-conscious crew but very personable."
Cons: "It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK."

Cons: "I understand that the crew was probably tired, but I believe they can be friendlier."

Cons: "Since no one was in first class and I was in the first row not allowing me to use the restroom Up front when there was a long line in the back seemed rude"

Pros: "Good and being on time"
Cons: "So far so good for its price"

Pros: "Lovely people. Lovely service. Good food."

Cons: "Excellent price generous luggage allowance."

Pros: "Nothing apart from kind crew"
Cons: "Food was really not good at all! Very poor The inside of plane was not clean!"

Pros: "I'm very justifying for the flight."

Cons: "Nothing negative"

Pros: "we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!"

Pros: "Great flight on Thai Smile."

Cons: "No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight."

Pros: "love the food"

Pros: "Services"
Cons: "Non"

Pros: "Seats were comfy and staff helpful and nice."
Cons: "$60 charge for 10 kilos overweight limit. This is terrible."

Pros: "Friendly staff overall good experience."
Cons: "Only issue is there is no alchohol on these flights."

Cons: "Nothing"

Pros: "We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG."
Cons: "I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more."

Pros: "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"

Pros: "Very good"

Pros: "Very nice"

Pros: "We arrived safely"
Cons: "They kept canceling flights. Bad service would not fly again."

Pros: "smooth as silk"

Cons: "There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!"

Pros: "Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!"
Cons: "Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!"

Pros: "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
Cons: "Fish sandwich wasn't my favorite"

Pros: "Ground and in flight service, food, aircraft"

Pros: "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
Cons: "Nothing that I can think of."

Pros: "Quick flight"
Cons: "40 minute delay"

Pros: "Great service, very amicable staff, excellent plane"

Pros: "Friendly, well presented staff. It appears that most of the crew on the two Thai Smile flights I was on spoke a bit of English which was a plus. Clean and comfortable seating along with a decent meal."
Cons: "I would have appreciated a vegetarian option for the meal."

Cons: "The crew had a poor attitude and even rude, I asked to move to get past the food trolley as my 4 year old son needed the toilet and they just said wait, they would only have to move 2 metres. We were sitting directly behind upper class but were not offered the chance to use the forward toilet even though there was no one sitting in that section. They seemed to have an attitude problem and not at al like Thai International who are excellent. will never fly again with Thai smile."

Pros: "Good flight, reasonable price"
Cons: "Nothing"

Pros: "Very flight and check-in process"

Pros: "Crew were friendly and did a great job in the short time they had."

Pros: "Great flight. On time. The crew was polite and professional. Nice experience."

Pros: "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians"

Pros: "Overall everything was good except meal option"
Cons: "Not having vegetarian snack or meal"

Pros: "Everything!"
Cons: "The price. This flight specifically was more expensive than others"

Cons: "Food was with meat."

Pros: "Such an amazing experience! From start to finish!"

Pros: "New and comfortable plane."
Cons: "Last call came much earlier than described at check in"

Pros: "Our flight was amazingly smooth. We had lunch, which was unexpected, and it was delicious. Flight attendants were very friendly and efficient. 10/10 would recommend."

Pros: "The ladies are so kind...unlike many American airlines! Very nice flight!"

Pros: "Our flight time itself was changed to a couple of hours later. We got notified the night before so we could make plans accordingly. In addition staff took good care of customers and helped with onward bookings etc. we were all given vouchers as well"

Pros: "Such a quick flight Bangkok to Phuket, I wouldn't expect food, especially on Thai Smile which I think is the economy version of regular Thai Air, but they had very neat pre packed snack bags with Shu Mai. Efficient staff, always love flying Thai Air."

Cons: "plane was 30- 45 minutes late leaving BKK and about 20 minutes late leaving KK"

Pros: "Very clean and comfortable. Super friendly cabin crew."
Cons: "Somehow the main handle on my baggage on wheels was damaged"

Pros: "The flight was on time, boarding and disembarking was easy and the staff was very friendly."

Cons: "Being on time"

Cons: "why did they take my blanket and headphones 1 hour before we land?"

Pros: "The seats were amazingly narrow and uncomfortable. Difficult to get out of; did not see crew very often with water"
Cons: "Less confusing controls on the equipmentl"

Pros: "."
Cons: "."

Pros: "Crew was amazing and meals were perfect."

Pros: "Entertainment system"
Cons: "The food and the crew way of speaking to people"

Pros: "In flight entertainment was excellent"
Cons: "My first flight the seat was towards the back and was smaller than others."

Pros: "Crew were excellent"
Cons: "The TV was small and poor resolution and brightness. Also no USB power at my seat."

Pros: "Everything Was Just Perfect"

Pros: "-Crew were nice and friendly -Aircraft had nice new business class products -Food was good -Lavatories were good -Great entertainment system and selection -Air ventilation over seat -High walls - good privacy for window seat -Intuitive buttons and menus for controlling seat and entertainment system"
Cons: "-Seats were in a high-density 2-3-2 configuration on a 7-hour flight -Narrow seats -Limited storage space near seat -Could not figure out how to use wifi -Boarding announcement was made late"

Pros: "Cold meal was nice, standard business class, no amenities. Nice crew, welcome on board."
Cons: "The crew was in a constant hurry after. The meal was ok, but no cocktails served. Tablet was not working remotely, it has to be connected to the dock all the time. USB port was also not working, did not charge my phone. I’m glad that we did not buy the business upgrade for his flight before. It would felt wasting all our points. Luckily we were upgraded during check in. Check in was awful, they checked in 4 people in front of us roughly in 20 minutes in MLE. It felt like waiting for forever."

Pros: "Friendly staff at boarding and on flight. Very attentive."
Cons: "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."

Cons: "Far too low temperature settings"

Pros: "The flight"
Cons: "Nothing"

Pros: "I felt very pampered!"

Pros: "Emirates is everything we can wish"

Pros: "I definitely love Emirates' use of the A380 as it is more spacious and therefore offers a more comfortable ride. It also helps that their cabin crew were accommodating and the services offered onboard were good."

Pros: "What I like is the food served, the entertainment, and the toilet."
Cons: "What I didn’t like is some of the stewardess attitude wasn’t really good, they have the grumpy face throughout. My seat, was unable to push back, the button was gone."

Pros: "Good selection of movies and special menu for the festive season."
Cons: "Slight delay on the tarmac."

Pros: "Very Kind"
Cons: "My seat assignment"

Pros: "Flight was quite empty and boarding was swift and easy."

Cons: "Excess baggage kilo rate is much more expensive than most airlines"

Pros: "Good inflight entertainment"
Cons: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"

Pros: "Comfortable seat, even in economy class. Very quiet engine noise. Extensive in-flight entertainment. Attentive crew."
Cons: "Boarding experience was cumbersome and overly complicated. After going through the whole security screening process to enter the departures area (I boarded in Singapore), the whole security process is performed again to get to the gate. Why do I and my carry-on luggage need to be checked twice? Once at the gate, all passengers are herded like sheep into an area that has insufficient seats for the number of passengers, so many are left to stand or sit on the floor. If the airline wants to use a plane that carries 500+ passengers, then use a gate that can accommodate that number."

Pros: "Nice airport"
Cons: "It took Emirates a while to let passengers out. 1 hr layover is just barely in enough, expect to run or fast walk to connecting flights. Not organize when boarding aircraft."

Pros: "The food and service. Toilets are clean"
Cons: "Should watch on how many beer/champagne the steward serving to the customer as we had an old man who is super drunk sitting beside us and keep asking for more. Should also include toothbrush for our overnight flight as we reached Melbourne in the morning."

Cons: "The seat that was booked is stand by seat and so much problems arose. Last missing the flight."

Cons: "Bad seat"

Pros: "In flight meals were quite good. In fact, I would order the smoked chicken salad if I were in a restaurant. Service by cabin crew was excellent as well. Courteous, friendly and knowledgeable$o."
Cons: "In flight entertainment could have more recent movies."

Cons: "It was delayed for 8 hours!!!"

Cons: "Seat a little uncomfortable even with mattress. Food not great."

Pros: "Crew were lovely"
Cons: "Insufficient vegan option"

Pros: "I like the food , yummy"
Cons: "I was in window seat. When serving food and beverages crew didn't give much concern."

Pros: "The plane were newer. Larger monitor."

Cons: "I found out that my payment was not verified as I arrived at the airport and I wasn't informed my email or any kind of way about it. It was a total disaster. Deeply disappointed. Regards"

Pros: "The air conditioning worked properly"
Cons: "You asked for a drink and they never return☹️"

Pros: "Received a flight credit"
Cons: "Emirates overbooked the flight and we were bumped."

Cons: "THe Entertainment system did not work. which meant no tv, info or seat adjustment. this was in First Class. horrible"

Cons: "The touchscreens on the 777s were a bit unresponsive."

Cons: "Very bad change process, through vyaname It was impossible to change the flight although it was 5 days earlier And wr missed the flight"

Pros: "Upgraded to Business Class. On a A380 its really significant."
Cons: "The crew was abit too talkative during non-service."

Pros: "Food was ok"
Cons: "Smallest leg room ever"

Pros: "The in flight entertainment and food was enjoyable. Overall service of the crew was excellent."
Cons: "The flight was delayed ~10 minutes boarding and I would have appreciated announcements to update the passengers with what was going on / the status of the flight."

Cons: "The crew was very impolite."

Pros: "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."
Cons: "None"

Pros: "Crew couldn't have been friendlier!"

Cons: "Baggage took almost 2 hours to get out at return destination"

Pros: "Confy"
Cons: "19H i guess, window seat's screen was not working"

Cons: "No information re cancelled flight, board at Dubai indicated flight delayed with no time or boarding gate. Over 300 people at Emirates / Qantas customer service desk and 2 operators. Only found out that the flight may be cancelled from an email from kayak. Eventually got on a flight 6 and a half hours later. When leaving the board still said ek5101 delayed. I am sure if left up to Emirates / Qantas we would still be sitting at Dubai looking at the board."

Pros: "The media system was great. I enjoyed the food and the crew was very nice."

Pros: "Best Airline and services"
Cons: "Best Airline and services"

Cons: "No"

Pros: "food"
Cons: "spray"

Pros: "It's not horrible; just not up to world class standards of Singapore, Virgin, Emirates, United, or top airlines."
Cons: "Business Class: You have to place your order for all food and drink at the start of the flight because the flight attendant disappears after serving. Want a refill of wine? Tough bananas. Forget to order dessert? You're out of luck."

Pros: "Crews were nice"
Cons: "Better movies and free internet in flight"

Pros: "Crew was excellent as always with the Sri Lankan hospitality."
Cons: "It was an old aircraft and felt dirty. Screens, seats, lavatories, everything was old. There were some really loud and rude passengers behind us causing disruption to everyone around. The crew tried to handle it but the passengers were just not cooperating."

Cons: "Everything"

Pros: "Excellent flight apart from the delay!"
Cons: "Leave on time!"

Pros: "Had more room than on BA flight to London"
Cons: "Poor selection of entertainment. Some features, such as the flight tracker, didn’t work"

Pros: "Very friendly and attentive crew. Good entertainment options."
Cons: "Business class seat is OK, not great - fine for 3.5 hour flight"

Pros: "The staff was very helpings ."
Cons: "The way they are Waigh the luggage was like weighing gold."

Pros: "Crew is amazing with a smile always. It was a new aircraft with nice screens and a good variety of movie selections. Service was excellent as well as the food."
Cons: "I was denied checking in a the counter. I bought the ticket with a friends credit card and they needed to have the actual card to swipe and then only they get access to my booking. It is company policy but it is not stated when you are making the purchase the airlines website. It says so on the bottom of the ticket on the page long rules in small print. And in all honesty who reads all of that these days. The ground crew were nice enough to take me to the airlines office at the airport and figure out a solution. It took an hour and a half to sort it out and get a verification from headquarters office in Srilanka."

Pros: "Super on time"

Pros: "Enjoyed the tasty food."
Cons: "gaps between seats were unbearable and have to think twice whether to travel again UL 208."

Pros: "Crew was that much friendly."
Cons: "Not mine type food (just a suggestion please to have sri lankan varities)"

Pros: "Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting."

Pros: "All crews they are helpfull"
Cons: "Food same going and coming times"

Pros: "Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!"
Cons: "None"

Cons: "Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps."

Pros: "Really good food the and crew on the plane was nice."
Cons: "In the Delhi airport we never interacted with anyone from Sri Lankan Airlines because a third party was contracted to work the counters, check us in, issue boarding passes, etc... These workers were all maybe 20 years old and possessed what seemed like zero training to do their job at all. They never had any answers and just smiled while saying “I don’t know” a million times. We were corralled and moved and waited hours while they ran around doing nothing."

Pros: "Acceptable but not exceptional as expected"
Cons: "Unfortunately the it was a bumpy ride as most of the time the seat belt sign was on and crew had to discontinue services for a while. This was beyond airlines control. The crew did not distribute the Sri lankan landing cards onboard. This caused some confusions for first time travellers as they had to cone off the immigration queue and went to pick the card up and to complete. Some foreigners were unhappy about it."

Pros: "Good service"
Cons: "Not enough leg space, cramped seats"

Pros: "Perfect"
Cons: "Nothing"

Cons: "There was no uniform procedure in the flights, crew is too lazy to perform their duties. probably the first and last flying with Sri Lankan."

Cons: "We really appreciate your prompt response.Your customer service guidance is supportive for us."

Pros: "comfortable timing for india."
Cons: "1.we seated at UL 604 / 52K video was not updated , one one movie was displayed. 2. Crew was asking options i food ( non veg ) but they ere delivering what they had , question is why they asked option when they don't have option of serving. 3. Crew was pathetic. They discriminate with respect to whites and Indian's. Its really bad."

Pros: "Courteous & helpful crew."
Cons: "Terrible seats and headrests. Highly uncomfortable for an 11 hour journey especially for senior citizens."

Pros: "Staff.. food"
Cons: "SEATS... I flew with other airlines also but this aero plane has worst seats I even sat on.. My travel was of 10 hours and after 3 hours of departure I started having pain in my back...seat was poorly structured. . Its like cushion of seats were dead n on top of it that cushion behind back was too outside.. I was not able to sleep at all as was not comfortable.. Also there was no system at Srilankan airport.. No barriers for travelers so that people stand in cue but no one was following lines as there were none.. Will never fly with Srilankan airlines again ever.."

Pros: "All went well"
Cons: "Flight started on time, landed earlier, nice crew and good food good food."

Pros: "Srilankan Airlines's food was one of the best I've had. I've flown on over 50 airlines and was happy to see that the food was not processed junk as you find in most airlines. The ingredients seemed fresh. The crew were awesome: polite, kind, and considerate. They were eager to accommodate passengers' requests. The jets were new and clean. The entertainment system was touch-screen."
Cons: "The passengers were loud and ill-mannered. They gave the crew a tough time. These complaints, of course, is not a reflection of the airline."

Pros: "Good veggie food, courteous and attentive staff and, quick transit"
Cons: "Inflight entertainment could be improved - most categories fo TV shows had only 2 or 3 episodes"

Pros: "Menu choices were surprisingly better than I thought. It had Western, Chinese and Indian vegetarian. Good work. Keep it up !"
Cons: "Part of the travel was delayed by 2 hours (SIN to COLOMBO) on 22 Dec 2017. Online check-in is bad. I cannot change the pre-selected seat because all shown taken. Must be handled at the counter. So what is the point to do online check-in."

Pros: "Great service and friendly people"
Cons: "The plane was late"

Pros: "Like fying in the dark ages. Our first leg crew did a great job and offered first person information about what not to miss on our tour. Pretty much everything else went from bad to worse!"
Cons: "Our bags got lost on arriving flight and in this day of advanced technology and airport security, no one could even tell “where” our two pieces of luggage was located for 4 days. Needless to say our one time trip to Sri Lanka didn’t happen the way we planned."

Pros: "Boarding by seat row, the cheats who tried to board ahead of their seat row were manoeuvred to the back of the queue. Splendid tactics!"
Cons: "Food and seating were reasonable for economy, that’s what I paid for."

Pros: "Crew are very polite. Fast response."
Cons: "Entertainment for movies no so much update."

Pros: "Stuff is friendly, helpful and supportive. Both on the ground and in the plane"
Cons: "It would have been nice to be offered a lunch during the 2h transit in Colombo as it was lunch hours."

Pros: "They have great direct service, and moderately priced. And fantastic flight times."
Cons: "The flight always leaves late from Dubai and from Colombo. Not to any fault of the airline, but screaming babies the entire flight on the way to Colombo was stressful."

Pros: "The staff was super friendly and professional, the entertainment was great for such a short flight and I felt like the airplane was cleaner than normal."

Cons: "Customer service was abismal when I needed to add my infant son to reservations. Spoke with 10 different reps and spent about 2 hours total on the phone. Poor English."

Pros: "Colombo to Male & vice versa by Sri Lankan airlines has been very disappointing to be polite with regard to disgusting food served by them in small cardboard box with no choices whatsoever unlike a standard career nor what they practiced in the past by serving real food chics, not even a cup of tea or copy. Disgracely shocking practice by a national career & not by any means budget airline. Previously Mihiri Air served even better choice of food & drink at moderate prices but price of ticket was at least 50% cheaper. SL Govt with SLA With no regard for passenger comfort nor giving them a reasonabl deal on his sector should be condemned & boycotted. As a regular traveler I will look at Emirates as a better airlines despite with a different time slots still would be cheaper & value FO money. Wake up Sri Lankan Airlines from your slumber"
Cons: "Food of course"

Pros: "The staff were nice."
Cons: "Everything except the staff"

Pros: "Nothing"
Cons: "I had excess luggage and I knew I had to pay for it, I was fine with the fee they quoted. I gave them my American Express card and they did not have the facility to charge that card, how do they not have the ability to use s major credit card at the Bangalore international airport??????? They gave me such a hard time I thought they were going to kick me off the plane just because they had short coming. I had no problem paying the quated amount, since they had the short coming they were blaming me. After a lot discussion/arguments I was able to find a Visa card on me and pay for the excess luggage, but its your short coming and not mine as I had no problem paying the fees yet I was treated badly. What if I did not have a Visa card then would I have been kicked out the plane for something the bangalore international airport have problems. No one should be blamed for issues you have. I had no problem paying to fees... you had the problem that you could not use a major credit card, when there are small markets on the street that can use the American Express card. You should be able to charge people American Express card this is a large international airport with loads of expats living and traveling in and out of Bangalore I hope you look into this instead of just asking for feedback and not doing anything about it. Thanks you, Chrishanthi Fernandopulle"

Pros: "Nice flight, attentive crew."
Cons: "My bags were screened three times. Really? Once through security, we were told the gate wasn't open so we were escorted back out. And then had to go through security again. Chaos. No lines just pushing and shoving, people crawling under the rope and cutting the line. No matter the flight, the airport over shadows every thing."

Pros: "Good crew"
Cons: "Old plane"

Pros: "The methodology for offering the meal is appreciable and the menu was delicious with good quality."
Cons: "I regret to state that there was no proper functioning of air conditioners at Colombo airport and during the taxi at the bus from Plane."

Pros: "Friendly and efficient"
Cons: "Bus boarding"

Pros: "the ladies were beautiful in their saris, flight left on time, boarding was easy, lunch was decent and price was good. would fly again!"

Pros: "Friendliness"
Cons: "Aircraft was old"

Cons: "Sri Lankan seems to fly very old A320 aircraft on this route, at least for the daytime flights, and these have limited comfort in business class and rather small entertainment systems by today's standards. But it's surprising that the food quality is also poor because Sri Lanka has such amazing cuisine as a country."

Pros: "Everything but the crew."
Cons: "Crew Behaviour"

Cons: "In terms of comfort, Etihad offers a good level!"

Cons: "Slight inconvenience having to wait for a connecting flight, which delayed our arrival plans at the destination...."

Pros: "Seats were comfortable and staff were helpful when approached."
Cons: "Crew should have been proactive in determining passengers' needs, etc. Film choices were poor-- lots of violence, few family-orientated options."

Cons: "Paid for extra leg room seats and didnt get them"

Cons: "- The plane was set to a freezing temperature all the time made it really uncomfortable flight for most of the passengers. - Etihad mostly runs short of veggie food and passengers are asked to go for non veg option. Not cool."

Pros: "Plane was clean especially bathroom, chairs were comfy, good entertainment options"
Cons: "It took forever to check in and board. Colombo airport is a bit disorganized. Vegetarian meal was 2 types of pasta no vegetables"

Pros: "Boarding in this time was quick, flight was delayed by almost 45 minutes but pilot made time and we were only 10 to 15 minutes late landing into Singapore. The only redeeming quality was the nice gentleman next to me who was helpful."
Cons: "Food was quite mediocre to be honest."

Pros: "Seats comfortable especially when plane not too crowded of course!! Blankets large and warm."
Cons: "Staff could be a bit friendlier Movie choice is ok but could be better Food can be improved drastically and could be healthier options"

Pros: "Flight cancelled"

Pros: "787 comfort /"
Cons: "Limited movie selection/ outdated newspapers/ food quality"

Pros: "Aircraft was very good"
Cons: "Food very poor, staff mediocre"

Pros: "As above"
Cons: "As above"

Cons: "The experience with travel agent (vayama) was worse than etihad, everyone know that etihad is not the same level like before, but booking through kayak- bayama was the worst where they didn’t reply on all my emails/ even wheb they did they didn’t answered mg questions, they couldn’t help if i want to book my seat or change my return flight. This is not my fiest time to use kayak app but this time was thr worst and it changed my mindset about travel agents, unfortunately my friends were correct when they said to book directly through airline not kayak..!!!"

Pros: "For a 15 hour flight out was fine. The food is good."
Cons: "Bathroom lines were usually long. Appears a few were not working."

Pros: "The crew was very kind to my seatmate who needed help filling out some forms. Though they didn't speak her language they found someone nearby who could help."
Cons: "The boarding process was a mess"

Pros: "Didn’t have much choice for vegetarians.. food was not good atol"

Cons: "I couldn't chose the Hindu meal when I booked ticket from Kayak and I had to suffer my entire journey not having food"

Pros: "Decent movie selections."
Cons: "Service is on par with American Airlines which I usually expect a little better with international airlines. Food overalll was terrible. They are not really offering any choices. Even I was first few to be served in the cabin, I was given paneer with rice without offering any options. I complained that how can they possibly run out of options already. They run to the front and got me a chicken meal and told me that was the last one they have. Haha, I totally believed him (not). The meal before landing we were served paneer again. Ugh! Plane is overall dated. They made everybody to fit and weigh the carry on before boarding. My carryon did not fit (although it was pretty standard size carry on) and was over their 7kg (15lbs) weight. I checked mine in since I did not check in any other luggage. But many people were forced check in and pay extra check in fee because they are already at their luggage allowance."

Pros: "Excellent crew"

Pros: "Good food and vegetarian options"
Cons: "Not very good movie options"

Cons: "Overall the flight was okay. What was disappointing was that our luggage didn't reach Prague at the same time. I have a meeting tomorrow and really wanted to take a bath upon arriving at the hotel. The problem is, all my clothes were in my luggage. Add to the fact that I have an early meeting tomorrow and I don't know what time my luggage will arrive."

Pros: "Warm crew"
Cons: "Some crew were mean"

Cons: "Ticket was not emitted I discovered it two days before departure."

Pros: "What is there not to like? Service, comfort, on-time performance, food, entertainment"

Pros: "Preclerance system in Abu Dhabi"

Pros: "Excellent customer service and clean planes."
Cons: "No live TV , food choices are very limited"

Pros: "The crew was rude. And did not answer when called upon."
Cons: "Nimah... I believe her name was. The stewardess for my area. Row 81k"

Cons: "They ran out of food (lamb and chicken) and served veg dish for both the main courses!!"

Pros: "The food was delicious (there was lamb at multiple meals) and the flight attendants had everyone close the windows so as to help with the jet lag."
Cons: "I had a lot of issues with Etihad this trip. First, they changed our return date no less than 3 different times, one of them by more than 2 days. Then, they wouldn't allow us to pick up our checked luggage for our layover in Abu Dhabi because it was under 24 hours long. Unfortunately, while we made our connecting flight the next day, our luggage did not. We ended up spending 3 days without luggage, and ultimately went to the airport ourselves in order to make our tour."

Pros: "Overall flight experience was good, but the ground staff need to be more real time responsive and should own responsibility."
Cons: "My baggage is still missing and no one is responding to number presented on the sheet in Chicago, very bad. Please get my baggage to me and be kind to the customers in aftermath of the services."

Pros: "the flight was half full so we could really stretch out."

Pros: "Food"
Cons: "Customer care"

Pros: "Good price to comfort ratio"
Cons: "Horrible food , rest assured you will get a stomach upset"

Cons: "Etihad food used to be very good. Say no more. Now their menu is just like any other airline."

Pros: "Overall"
Cons: "Impossible to contact on phone. When trying to change seats online but could not, I tried to contact on phone. Not possible at all. Finally had to do in airport when not many choices are not available"

Pros: "Everything was good."
Cons: "Flight got delayed without notice"

Cons: "No proper entertainment on board which would have been fine if the cost of the flight was less.. but considering other airlines provide better entertainment for the same route and less expensive tickets makes its not ok."

Cons: "No dedicated bus or transport for first or business passengers!"

Pros: "The crew was lovely and the food fitted our needs ."
Cons: "The only downside was that when I received my bag after my arrival to Dhaka my luggage was obviously opened and tape back up and I was missing a lot of things in my luggage . It was very upsetting because that has never happened to me before nor did I expect something like that to happen."

Pros: "Selection of movie and TV shows could have been better"
Cons: "Selection of movies could be better"

Pros: "The crew was very friendly, greeted us with a smile, and were there to help when needed. They were helpful when the flight got delayed because of fog."
Cons: "The food was bad. Requested for Asian Vegetarian Meal on Etihad website but was served the vegetarian option. I also heard a passenger complaining that she requested for a vegetarian food but was given a meal with chicken."

Pros: "Great flight - Was very Comfortable in economy class considering it was a 141/2 hour flight . On time. Great Crew. US airline crew can definitely take lessons from the international airline crew on customer service."

Pros: "The sits we're very comfortable, the food was great and there was a flight attendant who was very friendly and very professional, her name was Giorgana from Rumania, I was impressed with how polite, and efficient she was , smiling to all the passengers and doing a great job."

Pros: "Service and comfort"
Cons: "Everything was great ... no complains"

Pros: "Same like above"

Pros: "The staff were great. Comfortable."
Cons: "Not much."

Pros: "Perhaps since it is in the shadow of Emirates, Etihad has been neglected. It is a truly outstanding airline."
Cons: "No frequent flyer sharing with Delta, unlike its partner Alitalia."

Pros: "Evrey thing"
Cons: "No thing"

Pros: "I wanted to cancel my flight ticket 2/3 days after buying it. I called vayama and they told me that it can't be canceled. I asked to reschedule the booking instead and they told me that rescheduling will cost me more than the price of the original ticket! Now I lost the money I paid! I will stop booking my flights through kayak going forward. I am not happy with the service and the policies do not make any sense. This was a waste. I am very disappointed. I had a serious personal reason to not to fly and nothing was taken in to consideration. I will pass this to all people I know."