After boarding it was fine. Premium economy was not available for one long leg. Economy was very uncomfortable. They need to fix these issues. Planes are old. It gets more and more dangerous due to fatigue of plane parts. They need to upgrade before something goes wrong with the plane. Hazardous. Hari S Doss
Nice amount of space in economy seat. Very attentive attendants that allowed a seat change that helped several people. Morning meal could have been better.
No food at all so it was a bit of a culture shock for international travellers with connecting domestic flights.
The foods were lacking in both quality and quantity. I was starving.
My only complaint is that the flight attendant that I encountered was not receptive, unhappy to help me out prompted for help with my carry-on luggage to be put up into the over-head compartment. At time of booking, I’ve informed the customer service about my medical-surgical history necessitating assistance in carrying luggage(s)/baggage(s) especially lifting over head. I know crews’ policy of doing such. But, there should be exception(s) to that rule; a consideration for disabled people.. Especially noting given the passenger’s med/surg’s history. Hope, something will come out of this survey. Thank you for your kind understanding and cooperation regarding this issue. So I can still continue flying with any airlines in the near future.
American Airlines has horrible food. Also, since I booked a trip with JAL for all segments, I was surprised and disappointed I was on American Airlines from LAX to Haneda. I paid for JAL and received a much lower quality.
American Airlines Business Class does not meet the standard it should when compared with Japan Airlines, Qatar Airways, or Air France. The flight attendants often appear disengaged and fatigued, with forced smiles, noticeable attitude, and occasional rudeness. Food options are subpar, the overall ambiance feels cheap and outdated, and the cabin design reflects a past era rather than current premium expectations. Lastly, the aircraft itself felt old and uncomfortable. Overall, the experience is not competitive with what peer airlines are offering today.
This was serviced by American Airlines. Not as great as Japan Airlines. The LAX domestic airport is not a great airport. We needed to take a shuttle to go to the gate. Mind you, this is just a connection, but we had to go to security again, which is a hassle after a very long flight from Japan. It makes sense, for our checked baggage to be picked up and moved to the other carousel for our final destination, but for us doing the security all over again, pointless. We had our boarding passes already when we were still in Japan, yet we had to start from zero again when we arrived LAX. There should at least be a different line for connecting passengers without going out like it’s our final destination. Next time, I will try to book our flights from any foreign countries non stop to my destination.
I really love their services! From checking-in to deplaning, superb! Highly recommended!
The flights were on time and the cabin crew were very nice. The only downside was that the food was not good
Economy plus was so cramped I could not use my laptop. It was beyond bad.
Would've been great if Lufthansa union cockpit pilots didn't strike for 2 days and caused a chaos to my returning plans to USA, and then after rebooking a flight 2 days later tge plane departed 35 min later. So I did not have a good experience.
They never clean the toilet, and the food is worse
Wonderful. Quick boarding. Early departure and we arrived 30 minutes early at our destination. Unfortunately, when you arrive early, there is still a departing aircraft at our gate. We had to park for 30 minutes until the gate was clear. So our early arrival was not really early at the gate. Otherwise it was a quick and smooth flight. Appreciated the efficiency.
Chargers didn’t work, no entertainment and we had to wait for taxiing for easily 40 minutes after arriving early. Bags were late too!
No real complaints. The in flight food was much better than I expected. The in flight entertainment was excellent.
Crew was great (professional, attentive, prompt). Snacks for 4 hrs flight is deplorable.
Horrible Flight significantly delayed. Not due to united issue. But trying to rebook connection flight and get information about overnight accommodation was difficult. Agent did not seem to care or have any interest to help.
United Airlines is my preferred airlines and I am thankful for Gary who also help support me on the phone to switch my flight literally last min.
This Japanese airline provides great service and very helpful in assisting their passengers.
