I purchased my two tickets on February 2025. Tickets were by each other, aisle and window. However, when we were boarded the assigned seats were one by the window and the other one in the middle of the four seated row. It was a horrible experience and we had to tolerate 17 hours of flight seating by different people. If the airline changes the seat arrangement, it should have the decency to notify the passengers in advance. I have checked my return tickets to Los Angeles, and I have noticed that they are not by each other and I don’t know what to do. I hope someone contacts me and rectify this mistake.
It was good but n it to the same standard as London to Singapore
The A350 3-3-3 configuration is cramped and uncomfortable. The seats dig in to the contact points with your body. The aisles are now too narrow for passengers and crew to pass with ease. I was in an seat but the passenger in front was laid back for the majority of the flight meaning I had to do the same. There was a kid in the seat next to me who wriggled all night which kept waking me up. If fact there were too many kids on board - why weren't they at school? Babies crying too. It was like a Kindergarten. Singapore Airlines in barely getting above Jetstar these days. It seems to have gone downhill since merging with Air India, The evening meal of fish and noodles was average. the morning breakfast of a pie was poor. At least the alcohol flow kept some sanity. The film choice was good, but I'd already seen the good stuff on the way out. The crew are still amazing and the service set the airline apart. A shame about the packed plane with inconsiderate passengers.
Food from Surabaya was below average but from Singapore is much better
Everything was great keep up the good work 😁, can't ask for more.
Singapore Airlines from Mumbai was late, we were rerouted to Copenhagen and then to Los Angeles. As senior citizens, we should have been given a hotel voucher for a night and fly out the next day. I hope Singapore Airlines should give us a credit in good faith if they want us to fly with them. I doubt it, but you never know.
Leg room and flight sound insulation is very bad. They broke 3 of my bags with bad handling
Awesome as always. I wish though the cabin for premium was upgraded.... Same old sane old :(
Wonderful service, planes and interior in great condition, very pleasant experience
A very small gate at Singapore airport, lots of people packed into a small area…. A Petrie dish for infection. The flight was late although the captain did make up time. We had an aisle and middle economy class seat on the plane. The flight appeared to be very full. The seats were small, hard and very uncomfortable with minimal leg room. I’m a small woman and felt really cramped. My husband is a big man and stated he was unable to move at all in his seat. We were given 2 meals during the flight from Singapore to Brisbane. Our first meal was okay at best but the second meal was inedible. I think it was supposed to be veg in pastry but the pastry was full of air with minimal if any filling. The staff were pleasant and efficient. Getting off the plane went without any problems. It did take an extended period of time for our bags to come out onto the carousel. For the best ‘airline’ in the world, it was pretty poor. If Singapore is the best, what are the others like?
Departure was 2.5hrs. Sat onboard for this period with very poor comunication from the flight staff. Food standards were very average compared to Emirates normal standards. Arriving into Melbourne late was a complete disaster. One of the worst airports for managing large crowds entering immigration. The smart gate and declaration process is a joke. Luggage extremely slow coming out.
Worst kayak is worst ill never ever use kayak ever again !!
Emirates First Class is always a treat with Caviar and service is always personalised.
Boarding for business class passengers can be improved. Also, when debarking the aircraft, Economy passengers are let off first due the way the configuration of the cabin upstairs.
First time flying Emirates and business class. What a civilized way to travel, everything was wonderful organized and relaxing. Thank you for providing the best first impression!
The boarding experience was worst ever. Single aerobridge used for boarding and deboarding which led to lot of chaos. Food options were not great. First flight delayed by more than 3 hours which led to missing of the next flight we were stuck at Dubai airport by more than 6 hours
Service needs to improve. Air hostess do not register flyers request and we need to keep on repeating our request to them on multiple occasions
Lovely experience. I feel like travelling in Emirates.. The flights are always superb.Vegan food served was really good..
Overall emirates continues to amaze me with their. Awesome service . I had shifted away from emirates , because I lost luggage and watch in emirates in 2019 that drifted me away from this airline , but I am willing to give it try
Manchester airport facilities for special assistance was nothing short of disgraceful. Not an Emirates issue but they should be made aware.
Business class should have free wi-fi. Food was horrible
Amazing crew, safe and clean plane. Downsides were related to WiFi that only worked 3h in a 12h flight and I paid for entire flight and the food that was too intense, nothing clean to eat. Route was a little bumpy during most of the time.
The seats are very uncomfortable. They never have tomato juice. Usually late
Late, dirty cabin, charging ports broken, uncomfortable, no tomato juice, barely edible food
Our connecting flight was cancelled and it took us 15 hours to reach our destination.
Flights are standard. But being over 3 hours late is too much.
In-flight entertainment was. It working for the entire 12 hour flight! Unbelievable! At least provide free wi-fi so people could use their phones.
Food was pretty poor - bland, tasteless. Drinks offerings were very limited also.
The entertainment offerings were not as good as I would have expected, but the service was very good, the crew helpful, and the flight on time! A very pleasant experience overall.
LHR is always kind of a challenge. British Airlines did a fine job. My tickets were the cheapest so I can’t complain.
Flight and flight service was great. When a flight is cancelled, publish to all affected with email and txt. Explaining the way forward.
Very difficult to check in and almost missed flight. No room in seats and had a middle seat. I tried to create an account and check in before to change seat and unable to. I do not understand why I wasn’t on a Qatar flight from on Bengalore to Doha when they left at the same time. Disappointed in the Kayak booking process.
It would help id flight crew were not rude and showed some courtesy. They were shouting at passengers and yelling instructions as if we were school children at lunch cafeteria!!
Seat experience average as they use old 777 for must flights despite full load. Qr fares are higher than other airlines for same routes so they should at least upgrade the planes . Food is average and same dishes for months on most routes I travelled at least - the Arabian rice dish “Maqboos” on every flight for months - I am sure there are other food Arabian dishes ?? It’s become boring ! Crew is always good which makes up for these things but hey confirm us what we need
Check in desk people constrained by fear. Obvious typo on Uganda visa, even though approved, caused loss of flight. Something is definitely wrong with this system.
Very very poor service. Authorities must take action against this airline immediately. Total failure to follow the rules and regulations of an international airline
Not so good. Issues with seat assignments, unruly lines during check-in, half a sandwich on an international flight. I was originally supposed to be on Qatar airways, but it was switched to Indigo after I bought my tickets. They wouldn't even let me get seat assignments from the US to Mumbai. I was automatically assigned seats, and a middle one at that. Terrible.
Everything from start to end was good and easy plus clean i enjoy my trip in qatar airline
Service and boarding is good in brussels But in Qatar, boarding needs to be improved and waiting in very big queue for boarding. Parents with kids needs to be given some priority also.
Found out we were limited to one carry on item per person as we checked in and weight. This requirement has never happened to us before. Then we get on the plane and it's apparent why. There is barely any space on this plane. I sat in the middle row middle seat and shared a single section of leg room with the stranger next to me. Had to put my backpack in the overhead which barely fit and made it so I didn't want to bother getting my things out of it later like my eye mask. There was an angry man complaining about his seat and demanding to be switched for a good 15 to 20 minutes as we were boarding. To the flight attendants' credit, they didn't give into him (not that they could have), but it definitely made for an unpleasant experience. Also there was a child running up and down the aisle during the flight including takeoff and landing. The crew told the parents but they just smiled and continued letting the kid do this. This was p annoying and not to mention dangerous for the kid
I liked the crew, the food and the foot space. I did not like the comfort of the seats.
Good one but just notice that you have to ask several time to get water or coffee .
There was not any issues with the Etihad Airways. Staff was excellent and I love the variety of movies and games that they provided.
Should have had business class line in immigration. Food quality suboptimal
Likes: on time departure, new plane Didn’t like:very poor quality food, very limited entertainment.no amenity kit etc.
Etihad flight sector is a local . .give the same quality upto destination
The staff was very nice and polite but it was very very hot and no ways to have some fresh air. It would be nice to have more time to sleep since it was a night flight
Very unfriendly team. It was very difficult to get a cup of coffee. Legroom was extremely small. Old, dilapidated plane.
Etihad can improve the transfer in Abudabi gates instead of making people to climb the stairs.
Nothing was good. Everything needs to improve. Everything was abysmal. Needs lots of improvement. The check-in and baggage drop at the New Delhi airport was manned by disrespectful people, horrible experience. We will never travel by Etihad ever again.
