The crew need to be more friendly it seem everything such a rush situation during dinner and breakfast. Smiles to the passenger go such a long way just the service from Seattle to Taipei, service from Taipei to Bangkok were great more pleasant the flight attendant from Thailand she was very nice, as far as entertainment were amazing , wiffi connection was incredible great, I will be able to charged my phone from Seattle to Taipei and from taipei to Bangkok I won’t be able to do so flight attendant told me that because I don’t have the original iPhone charger connection has nothing to do what type of charger I have so she said there is nothing she can do about it. Foods : from Seattle to Taipei were ok no flavor , from Taipei to Bangkok I have chicken teriyaki the rice is overcooked all the flavor stuck on the aluminum wraps , breakfast the congee was on point and delicious. Will I recommend anyone to fly with Eva air go for it so you can experience yourself for myself I won’t fly with them again I’m gonna stick with Singapore airlines instead.
I am really satisfied with Eva Air and will definitely fly with them again.
Again on this leg the WiFi wouldn't work. The seats were comfortable with adequate cushion and space between seats for my legs. Very nice 3-hour flight.
The flight from SEA to Taipei was on a Boeing 787-10. Economy seats were unacceptably cramped and the seats themselves were old and lacking cushion. I'm only 5'3" and couldn't cross my legs as my knees were up against the seat in front of me! I could not get WiFi to work most of the time on both flights and crew were invisible except to serve meals. The onboard entertainment also did not work reliably and was very hard to hear through the provided earbuds. The Asian vegetarian meals were interesting. I hope they can provide a fully vegan option though these meals seemed to be already. I appreciate their providing these meals options for vegans. I don't think I'll fly a 787-10 if I can help it. It was the definition of a sardine can in Economy.
We travelled with a toddler and was allowed extra time to board first which was very helpful!
EVA canceled me out of the return flight from Manila to Spokane so we had to rebook and repay. Very unprofessional!! Still have not returned home!!
Service was great. Flight schedule was on time. Staffs are friendly.
Airlines needs to regulate people who bringing hand carry items to the plane because it's bulky and taking a lot of spaces.
It was easy going check in was easy and pretty fast entertainment was up to date on movies and food was ok
Amazing flight crew 👏 one of the best in the air.
If there is any negative rating for kayak and also for Cathay Pacific or the dealer I used I would give all of them -1000000000000000 I will never ever use kayak again you scammers you rip me off with everything
Had a bad experience with crew member coming back Hong Kong to la the person next to me one of the passenger have taken video and picture of crew member the person that served meal young kid late 20' s 6 5'10 had attitude at his peak anything I asked for I don't know if it was bad day or racial I felt humiliated as people could see difference towards me I no problem with Cathy and my whole family never had one was very disappointed
Staff was very courteous. Plane was clean and quite spacious even in the last rows. Veg food could have been better.
Missed our flight with Cathay due to late Westjet plane and chaotic Toronto airport. Had to clear customs get bags and re check bags in an hour. Did not make it got lost not clear signage with bag drop off. West jet only allowed 1 checked bag for this international fluid. Cathay checked my second bag for free.
Crew were not engaging. Only engaged if requested. Food taste was mediocre
Seat was very old. Didn’t easily go up and down. Flight Attendent had issues moving the seat. Condition of the seat was ok. Parts were peeling off by the foot area. Food was ok. Ran out of the dish I wanted so got the beef. Beef filet was very tender but the sauce was a little strange. Disembarking was very easy.
Boarding on any airline is a hot mess. Load your pivilaged passengers, then back to front. Back to front.
I didn’t use entertainment But everything else was of excellent quality
The experience was very good. A little disappointed for the delays and the screen. The touch screen was annoying for being so irresponsive. Not a lot of good movie choices for me. The service is great. Food could have more choices though.
The flight experience was good for a long flight over the pole, but it got my wife to the Far East in time.
The Air Canada AC1 flight from Toronto to Tokyo on May 16 was great overall. Service, crew, food and entertainment were all excellent and everything ran smoothly. We had emergency exit seats so legroom was amazing, but the seats themselves weren’t very comfortable and the plane feels like it could use an upgrade for a long-haul flight. Aside from that, everything else was perfect.
The long delay was the worst part of the flight.
Baggage check is an aggravation. We had four 4 bags, if a bag is just .10 of a kilo you cannot check it on AC self baggage check. It is not possible to check the weight of the bag at the self checking. Should you check a bag that is under the limit it will go right through and you can’t get it back to redistribute weight from a heavier bag.
I cannot think how they could put more seats together but they did. So elbow to elbow leg to leg for these long journeys they should consider leg space at least. Since they did not offer to check people's carry one space was tight and if you did not get on first people used your assigned overhead storage so now your doing these same to another. Cascading inconvenience.
Despite exit row seating, which gave leg room, seating was so narrow, the next passenger spilled over onto my seat. WiFi did not work.
It was okay. The seating didn’t give you much space especially when you book a premium. It was still pretty close. The seats had no screens which was a disappointment. The crew was awesome though. Again I wish the wait between families with children boarding and general boarding was a little longer to give families some time to get situated especially those bringing a stroller like myself or for solo parents travelling like myself who has to do everything. The time between boarding zones especially with chilling is so short, I had to gate check my stroller and did not have enough time to pull it down and transport my luggage inside all while having my infant strapped to me or to even ask a flight attendant to assist as they’re busy with the the general boarding going on
Flight itself was not bad at all. However: my checked bag (checked in Calgary) did not make it onto this flight as I found out after I landed at EWR. I still don't have it but it appears that it is on its way to me.
Flight and attendance were very good we had 2 hour delay that took the shine of it
Rude flight attendants with poor service. Worst first class experience I’ve ever had.
The plane was very cramped to point there was no way not to touch person beside you and a stewardess screamed at my son when I touched her arm to get her attention to let her know she forgot to give him his dinner when she passed him and gave a dinner to passenger behind him. Very inappropriate response and She never came back to apologize and other stewardess said she was sorry “if I felt” she was inappropriate. Horrible experience and she should be reprimanded for her behavior
