Air Canada AC - Flights, Reviews & Cancellation Policy - KAYAK

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Air Canada (AC)

Best airline

No. 1 airline in Canada

What travellers say about Air Canada

"Quiet flight in fairly empty flight."

Best airline boarding

Air Canada (AC)

Best airline boarding

No. 1 airline in Canada

What travellers say about Air Canada

"Quiet flight in fairly empty flight."

Best airline comfort

Air Canada (AC)

Best airline comfort

No. 1 airline in Canada

What travellers say about Air Canada

"The flight itself was comfortable"

Best airline crew

Air Canada (AC)

Best airline crew

No. 1 airline in Canada

What travellers say about Air Canada

"new and much improved entertainment system"

Best airline entertainment

Air Canada (AC)

Best airline entertainment

No. 1 airline in Canada

What travellers say about Air Canada

"The on-board crew were great."

Best airline food

Air Canada (AC)

Best airline food

No. 2 airline in Canada

What travellers say about Air Canada

"Great flight crew and smooth landing."

Best Baggage Service

Air Canada (AC)

Best Baggage Service

No. 1 airline in Canada

What travellers say about Air Canada

"It was a fairly short flight."

Best Wi-Fi Connection

Air Canada (AC)

Best Wi-Fi Connection

No. 1 airline in Canada

What travellers say about Air Canada

"Comfortable seat - great service."

Menu

Cancellation Policy

Air Canada information

IATA code	AC
Routes	454
Top route	Vancouver Intl to Toronto Pearson Intl
Airports served	118
Top airport	Toronto Pearson Intl

Air Canada traveller reviews

Pros

"The on-board crew were great." (in 945 reviews)

"Comfortable seat - great service." (in 98 reviews)

"Great flight crew and smooth landing." (in 941 reviews)

Cons

"In-flight entertainment had technical issues." (in 538 reviews)

"Plane was many hours late." (in 217 reviews)

"Not enough leg room etc." (in 143 reviews)

Traveller reviews

Overall rating

6.3 Good

Based on 9,373 reviews

Boarding

6.5

Comfort

6.2

Crew

7.1

Entertainment

6.1

Food

5.5

Recent reviews

Traveller rating

3012

2301

1957

1683

23

Find reviews that mention:

flight attendants

flight was delayed

missed my flight

short flight

direct flight

good flight

crew was great

food was good

flight entertainment

fly air

hour late

leg room

great service

6.0

Pros: The aircraft

Cons: Baggage handling

Reviewed Jul 2021

review from
6.0

Cons: The air conditioning

Reviewed Jul 2021

review from
8.0

Cons: Prefer PBI We took FLL because no flight available from or to PBI

Reviewed May 2021

review from
8.0

Cons: Prefer PBI we use FLL when there is no flight available from or to PBI

Reviewed May 2021

review from
8.0

Cons: Prefer YUL to PBI FLL is in case that there is no flight available to or from PBI

Reviewed May 2021

review from
2.0

Cons: Pissed that when you book as a couple, same address, same name that you aren’t seated together unless you pay extra. And having to pay for a suitcase is a rip off. You can’t bring shampoo and products with you on the plane but have to pay to check them. I can’t seem to pack enough clothes for a vacation in a carry on. Airline rip off

Reviewed Apr 2021

review from
4.0

Cons: Not so crowded during COVID. Every seat full

Reviewed Apr 2021

review from
10.0

Pros: I liked everything, Air Canada and Lufthansa did everything to facilitate travel for the passengers during these uneasy times. Everything is really well organized, on schedule, with outmost courtesy and effort

Reviewed Feb 2021

review from
10.0

Pros: The check-in and boarding process and time was great and quick, respectively. And the crew was quite friendly and courteous. Also, our luggage was waiting for us once we deplaned (could be due to low level of travellers).

Cons: Nothing really. This was by far the best and fastest flight door-to-door.

Reviewed Jan 2021

review from
10.0

Pros: comfortable but tight squeeze, flight was short so no problem but my husband is 6' 2"

Cons: they did the best, were polite, helpful other AC flights taken, this was probably the best

Reviewed Dec 2020

review from
7.6

Cons: Tight seating

Reviewed Nov 2020

review from
5.2

Cons: Bathroom was disgusting. Sink and toilet clogged and filled with paper

Reviewed Nov 2020

review from
6.0

Cons: The plane was loaded front to back and unloaded without any disipline i.e. the usual uncontrolled mob. Neither is a good idea in this time of covid-19.

Reviewed Oct 2020

review from
9.3

Cons: For my bistro meal, I would have preferred a wrap or sandwich instead of snack foods

Reviewed Oct 2020

review from
9.2

Pros: I had a row to myself which was pleasant , the crew was very attentive and did assist when needed ... the ride was smooth

Cons: Snacks should at least be offered I came prepared but young children and teens tend to get hangry ... maybe more options for drinks as that’s all we get served?

Reviewed Oct 2020

review from
8.0

Pros: cleaniness

Reviewed Oct 2020

review from
7.6

Pros: Everything was fine.

Cons: No issues.

Reviewed Oct 2020

review from
8.0

Pros: Fast flight Social distancing A whole row to almost every person

Cons: N/A

Reviewed Oct 2020

review from
5.6

Pros: The spacing was good Sanitary with every Air Canada airplane I’ve been in was good Lighting felt cozy

Cons: Kept hearing a dog and baby cry People not social distancing when plane lands People not wearing their mask right

Reviewed Oct 2020

review from
4.3

Pros: Fast flight Had a whole row to myself Distancing was good

Cons: People sitting in front of me would keep putting down their mask and didn’t listen to the flight instructions when being showed the demonstration. Flight attendant wasn’t as friendly as other flight attendants I’ve had

Reviewed Oct 2020

review from
10.0

Pros: First time traveling with my dog and it went well.

Cons: Nothing

Reviewed Sep 2020

review from
5.5

Pros: The agent was at the air Canada counter was amazing. He helped with getting my toddler a ticket, he walked us all the way to our gate because we were late boarding.

Cons: My toddler should have been issued a ticket from the beginning if that’s the policy. It took forever to cross the airport and then i had to figure out where to get our tickets which took over an hour and then we had to go through tsa again. Thank God the agent helped us through. I ended up not having food nor water for my son nor myself and of course no service on the flight. It was a miserable day to say the least.

Reviewed Sep 2020

review from
10.0

Pros: The crew were friendly & made us feel welcomed

Reviewed Aug 2020

review from
3.0

Cons: What happened to physical distancing? Flight was packed full.

Reviewed Aug 2020

review from
7.5

Pros: I managed to get a comfortable seating

Reviewed Jun 2020

review from
8.3

Pros: Quiet flight in fairly empty flight

Cons: food choices, no blanket

Reviewed Jun 2020

review from
5.2

Cons: Service was cursory

Reviewed Mar 2020

review from
10.0

Pros: TV movies

Cons: More popular movies

Reviewed Mar 2020

review from
6.6

Cons: It was a 767 what was a good surprise at first but very old. Food was not worth eating, crew was fine. The seats like the airplane, old.

Reviewed Mar 2020

review from
7.3

Cons: Lots of different thin: boarding lines weren’t clear, seats are not that comfortable, food was fine but not great and I would give a very good to crew

Reviewed Mar 2020

review from

Flight status

Arrivals Departures

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Air Canada

Air Canada route map

Top airports served by Air Canada

Air Canada contact information

AC IATA code
65-6238-8112 Call
aircanada.com Visit

Overview of Air Canada

Air Canada is based in Toronto and plays a major role in transporting passengers across the United States-Canada border. Secondary hubs are also located in Calgary, Montreal and Vancouver. First offering transcontinental routes in 1938, scheduled services are now regularly run to Europe, South America, Asia, Oceania and Africa. Seasonal flights are offered to a number of Caribbean and Central American countries, such as the Bahamas, Cuba, Jamaica, Puerto Rico and the Dominican Republic.

Operating as aligned subsidiaries, Air Canada Express focuses on domestic flights to smaller regional cities and Air Canada Rogue is a low-cost alternative. Halifax, Ottawa and St. John’s are three of the Canadian destinations that the airline group targets.

It is a founding member of the Star Alliance, having joined together with United Airlines, Thai Airways, Lufthansa and Scandinavian Airlines back in 1997. Connecting flights and shared airport lounges across the Star Alliance group boost the value for customers of Air Canada. Additional codeshare agreements are in place with Cathay Pacific, Central Mountain Air, China Southern Airlines, Etihad Airways and Virgin Australia.

Recognized as the flag carrier airline of Canada, a red maple leaf is emblazoned on the tail of the fleet’s aircraft. Boeing and Airbus are the preferred manufactures of choice, with the A320 and 787 series some of the most popular models. A number of the planes are painted with the dark grey Star Alliance livery.

Passengers are given the choice of flying in either Economy, Premium Economy or Business Class when they fly with Air Canada. A host of alternative meal options are available to Premium Economy and Business Class passengers when flying in North America, such as reduced fat, gluten free, vegetarian, low lactose and Kosher.

Air Canada Cancellation Policy

As the situation changes with coronavirus (COVID-19), Air Canada will continually update its policies accordingly. Please contact Air Canada directly for the latest information about cancellation fees. You can find the most up-to-date information on Air Canada policies here: Air Canada Travel Advisories & Policies

Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.

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