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The ground crew win Montreal was clueless with regards to handling any type of mobility assistance device. Food was terrible with very poor choice in premium economy. Once again with Air Canada, the TV screens were not workibg the entire flight.

Air Canada makes you cram tour carryon in a sizer - completely unnecessary. Staff is generally ruse although flight attendants on the plane were nice this trip. Even though we sat at the front of economy class and paid extra for the tickets even my wife felt crowded with little leg room. I a six feet tall and it was extremely uncomfortable for me.

The trip from Athens to Montreal was fine. The food quality was not as good as I had hoped for. In fact it was by far, the worst food I have ever had on a flight. It was very high in fat content. Dinner was a cheese sandwich. The crew was friendly and the entertainment options were very good. The main difficulty was from Montreal to Boston. The plane was supposed to have a 3 hour layover. The layover was extended to 5 hours, then 5 1/2 hours and was eventually cancelled and rescheduled for the next day, resulting in a 20 hour delay. There were at least 6-8 other planes that had been cancelled as well. We were told that they could not get a crew to fly the flight. There were long lines everywhere in the airport and very few people to help or explain. I first heard of the cancellation by text message. Finding information in terms of where to go next and what was the plan was a struggle. Although we had been told that there would be hotel vouchers, transportation vouchers to the hotel and back to the airport and food vouchers, at the end, staff were suggesting we make our own hotel arrangements because, apparently the local hotels were all booked. I was one of the lucky ones who actually received a hotel voucher. After I arrived at the hotel and checked in, the reception desk informed me that the airline required at least two people in a room and that I could expect to have a roommate. As a single traveler I objected to that arrangement. I felt it was a security risk and I didn’t know if the person could be trustworthy, if they could have something infectious or if they could be a loud snorer so I couldn’t sleep. The hotel was very gracious and promised to help me in this regard but told me that it was ultimately the airline’s call. This policy puts women who are traveling solo in jeopardy. There was no well organized structure to help all the weary travelers with the issue. We all waited in line patiently as the few airline clerks helped as best they could. While the initial take off time was at 5:00 pm., by the time I arrived at the hotel it was past midnight. We had to take our luggage back and then return at least three hours in advance to check in again, go through border control, customs etc. All in all, it was an exhausting ordeal.

Stuck on tarmac over an hour, made to check carry-on baggage, which then didn’t arrive on the other end for half an hour.

Never use this airline, turned a once in lifetime trip into a nightmare.

Air Canada lost both of my pieces of luggage including all my medication which required me to return home early. Spent one whole day in an airport trying to see if they could locate it, only to be told a firearm I had packed and had gained a Non Resident firearms permit at my point of entry had been seized. Canadian Customs and Border confirmed it had not been seized and this was strictly the fault of the airline. Complete nightmare, will never fly on Air Canada again.

On board service Priority check in was awful Boarding was a mess

Rude flight attendants, horrible food!

Long delay. Unfriendly flight attendant (?Chris).

I had a lo of issues with my flight and bot moved to a new flight four separate times

In-flight temperature is just nice. It is difficult for passangers who are shorter to place their luggage into the overhead compartment. Sometimes, it is hard to find a space in the overhead compartment too. The flight attendants could be more helpful in finding a space and placing the luggage into the overhead compartment.

Boarding, crew knowledge/experience, waiting time on a bus (in Lisbon) to our gate, poor directions and lack of staff to direct travelers through customs once landed in Toronto.

Flight was Ok but flight delay was awful.

I was not happy with the final total layover duration of 6hours. I booked a flight with 3h layover in Toronto, and a few weeks before the trip initiation I was notified of flight change due to flight cancellation of connecting flight, extending the layover to 4h. On the day of flight, the connecting flight was delayed by 2h so the final actual layover total was 6h. I would rather pay more to choose direct flights to Tokyo if layover duration keep on extending like this if I choose Air Canada.

Lost all my luggage, which resulted in having to miss part of a prepaid hunting trip. Had to book into a hotel close to the airport in an attempt to recover my suitcase and an expensive firearm and lockable case. Do not ever use this airline. So far this has cost me well over a $1000 in bills and lost opportunities. Still not sure if my firearm will be recovered.

Flight was delayed, connection was missed, Airline failed to follow Canadian Customs and Border rules which could of resulted in the loss of personal property, fine or possibly being arrested. Gates for departures were suddenly changed, and airline lost my clothing and a cased firearm. I have also lost a day of hunting with an outfitter to the tune of $875 per day. Think I’m upset, do not under any circumstances use this airline.

Meal, seating.

They charge for everything. The checked luggage you pay extra for but they dont even allow a ton of weight so you have to buy even more. Many overseas flights allows up to two bags. The food was horrible! For breakfast we got a cold croissant and yogurt. The last flight I took we got a hot breakfast sandwich, which would have been much better.

Be on time is very important. Our boarding time was 1 hour delayed . The snacks are always the same.

2h-delay, no free snack on a 5h flight, just the usual Air Canada experience! Points for letting us know early the flight was delayed though!