Traveller reviews
Overall rating
6.1
Good
Based on 3,290 reviews
Boarding
6.5
Comfort
6.4
Crew
7.3
Entertainment
6.2
Food
5.5
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Air Canada information
| IATA code | AC |
|---|---|
| Routes | 425 |
| Top route | Vancouver Intl to Toronto Pearson Intl |
| Airports served | 120 |
| Top airport | Toronto Pearson Intl |
Air Canada traveller reviews
Pros
"The on-board crew were great."
(in 945 reviews)
"Comfortable seat - great service."
(in 98 reviews)
"Great flight crew and smooth landing."
(in 941 reviews)
Cons
"In-flight entertainment had technical issues."
(in 538 reviews)
"Plane was many hours late."
(in 217 reviews)
"Not enough leg room etc."
(in 143 reviews)
Recent reviews
Traveller rating
1118
341
270
702
8
Find reviews that mention:
direct flight
flight attendants
flight was delayed
good flight
missed my flight
short flight
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2.0
I was disappointed with Air Canada's seats due to minimal cushioning and insufficient legroom, which made my flight uncomfortable.
Reviewed Nov 2023review from
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10.0
The best
Reviewed Nov 2023review from
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4.0
very late flight, small uncomfortable seats. no refreshments except small plastic cups of juice or water, no snacks, no food given, no earphones given unless you pay.who has earphones with jacks anymore? what good are those except for your plane?
Reviewed Nov 2023review from
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2.0
very late flight, small uncomfortable seats. no refreshments except small plastic cups of juice or water, no snacks, no food given, no earphones given unless you pay.who has earphones with jacks anymore? what good are those except for your plane?
Reviewed Nov 2023review from
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10.0
The staff were kind and friendly. It was smooth going and coming back even though coming back with holiday traffic.
Reviewed Nov 2023review from
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10.0
The staff were kind and friendly. It was smooth going and coming back even though coming back with holiday traffic.
Reviewed Nov 2023review from
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4.0
There was no one at the check in desk so I missed my flight. I wasn’t able to reschedule business class and had to pay about $2300 extra to rebook premium economy. Almost ruined my trip!
Reviewed Nov 2023review from
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10.0
Flew Business Class that gave me privileges at the Maple Leaf Lounge which I was looking forward to as this was the Saturday before Thanksgiving, but LGA was quiet. Regardless, the Maple Leaf Lounge was really tranquil and relaxing, sto=cked with a large breakfast selection that had 2 omelettes, sauteed onions and peppers to throw on them, really good bacon, delicious fingerling potatoes, oatmeal with a big variety of garnishes, fresh fruit and cheese, bagels, muffins and other continental items. There was a good coffee machine with terrific espresso (EVEN DECAF ESPRESSO), cans and pitchers of juice, soda amchine and beer taps. By the time I left they had switched the fruit out for salad in advance of lunch and it look like a thorough selection with chicken. The view of the gates and fray below added tot he cocoon I felt I was in. I would pay to do it again and it definitely added to it. For the two flights I was on (to YYZ connecting to YQB) I was served a nice cheese and fruit plate even though they were about an hour. Impressively, on te shorter YYZ to YQB leg I was served warm nuts as well as a hot towel. I only get that when flying long flights on a lie flat seat on the American legacy carriers. Service was warm, welcoming and just made me feel wonderful. I would consider Air Canada for any destination if price were competitive based on the great service.
Reviewed Nov 2023review from
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10.0
Flew Business Class that gave me privileges at the Maple Leaf Lounge which I was looking forward to as this was the Saturday before Thanksgiving, but LGA was quiet. Regardless, the Maple Leaf Lounge was really tranquil and relaxing, sto=cked with a large breakfast selection that had 2 omelettes, sauteed onions and peppers to throw on them, really good bacon, delicious fingerling potatoes, oatmeal with a big variety of garnishes, fresh fruit and cheese, bagels, muffins and other continental items. There was a good coffee machine with terrific espresso (EVEN DECAF ESPRESSO), cans and pitchers of juice, soda amchine and beer taps. By the time I left they had switched the fruit out for salad in advance of lunch and it look like a thorough selection with chicken. The view of the gates and fray below added tot he cocoon I felt I was in. I would pay to do it again and it definitely added to it. For the two flights I was on (to YYZ connecting to YQB) I was served a nice cheese and fruit plate even though they were about an hour. Impressively, on te shorter YYZ to YQB leg I was served warm nuts as well as a hot towel. I only get that when flying long flights on a lie flat seat on the American legacy carriers. Service was warm, welcoming and just made me feel wonderful. I would consider Air Canada for any destination if price were competitive based on the great service.
Reviewed Nov 2023review from
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6.0
Day on tarmac for 40 min No gate available
Reviewed Nov 2023review from
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6.0
Rude flight attendant. No complimentary snacks available. Refused a refill of juice. Restrooms dirty.
Reviewed Nov 2023review from
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8.0
The offers of in flight entertainment are poor.Old movies and shows etc. Flight and crew were very good
Reviewed Nov 2023review from
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10.0
Flying Business on Air Canada is wonderful. With ultimate destination in US, you get the Lounge. Only problem is there was no lounge in YQB so it had to wait until connector in YUL. Flight itself is only about 30 min like the old DC-NYC shuttle so there was no service other than almonds and the bottle of water that was at your seat upon boarding. Would have been nice to be offered a beverage and there was enough time to do a quick pass for the 16 seats. That and having a lounge in YQB are only complaints, but that's very first world complaint. The FA were cordial and professional if not warm. It was a good flight and I'd do it again. But, word to the wise, it's a very different experience doing border check in YUL than YYZ. Long walk and had to go through full screening (including taking off shoes and having to chuck the bottle I had just gotten not knowing there was going to be a frull screening since there was no warning) at YUL even though never left the terminal after landing. YYZ was just a passport check. This is not A/C's fault, but travelers should be advised/warned in advance so they know what to expect especially since you land and have access tot eh terminal and it's stores and food before you get to border check. If you have mobility issues, the distance can easily be a problem and there is no warning of how long it is until you have reached the end. My mom would not be able to navigate it and someone like her may not be able to stop in the middle of an empty long corridor to ask for mobility help. A sign offering how long (10 Min, etc.) the walk is like at new LGA terminals goes a long way. Also can be stressful if you're tight on time for a connection.
Reviewed Nov 2023review from
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10.0
Flying Business on Air Canada is wonderful. With ultimate destination in US, you get the Lounge. Only problem is there was no lounge in YQB so it had to wait until connector in YUL. Flight itself is only about 30 min like the old DC-NYC shuttle so there was no service other than almonds and the bottle of water that was at your seat upon boarding. Would have been nice to be offered a beverage and there was enough time to do a quick pass for the 16 seats. That and having a lounge in YQB are only complaints, but that's very first world complaint. The FA were cordial and professional if not warm. It was a good flight and I'd do it again. But, word to the wise, it's a very different experience doing border check in YUL than YYZ. Long walk and had to go through full screening (including taking off shoes and having to chuck the bottle I had just gotten not knowing there was going to be a frull screening since there was no warning) at YUL even though never left the terminal after landing. YYZ was just a passport check. This is not A/C's fault, but travelers should be advised/warned in advance so they know what to expect especially since you land and have access tot eh terminal and it's stores and food before you get to border check. If you have mobility issues, the distance can easily be a problem and there is no warning of how long it is until you have reached the end. My mom would not be able to navigate it and someone like her may not be able to stop in the middle of an empty long corridor to ask for mobility help. A sign offering how long (10 Min, etc.) the walk is like at new LGA terminals goes a long way. Also can be stressful if you're tight on time for a connection.
Reviewed Nov 2023review from
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2.0
always delayed fllight
Reviewed Nov 2023review from
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2.0
always delayed fllight
Reviewed Nov 2023review from
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6.0
The seat space is so close
Reviewed Nov 2023review from
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10.0
The breakfast could be a little more things
Reviewed Nov 2023review from
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8.0
No any food. Only a cup of drink.
Reviewed Nov 2023review from
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8.0
Not much space. Was delay, once we boarded. No entertainement.
Reviewed Nov 2023review from
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4.0
Flight was serviced by United Air. I was pre-assigned a seat. When I went to Air Canada website, I was able to navigate to seat selection page, was presented with list of other available seats but when I selected one, that change did not stick. I tried a couple of times and was still stuck with my pre-assigned seat. The large sitting area next to the gate was sectioned off with glass walls and closed doors. So everyone on the flight had to camp out on hallway until shortly before the flight when the door was opened and seats near the gate became available. There were no entertainment screens on the plane. It was "bring your own device" kind of deal. But this only works with the latest version of United Airlines app which can not be downloaded while on the plane's WiFi. Had to be downloaded while on Airport Wifi. Which I found out only once I was on board of the plane. Seat padding was thin and uncomfortable. Felt like budget airline.
Reviewed Nov 2023review from
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10.0
Comfortable flight , good serviced , after previous overnight flight
Reviewed Nov 2023review from
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10.0
Not to stop in London
Reviewed Nov 2023review from
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10.0
Not to stop in London
Reviewed Nov 2023review from
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10.0
Wonderful staff.
Reviewed Nov 2023review from
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10.0
Wonderful staff, fairly easy boarding and good food.
Reviewed Nov 2023review from
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4.0
Flight left late so arrived late in Toronto flight staff were great. Got me off the plane quickly to try and make customs and my flight to Atlanta got to my next flight in time but they said they decided to put my luggage on a later flight so now I would have to wait since they said I would have to be on the plane with my luggage so waited another 4 hours to make that flight.
Reviewed Nov 2023review from
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6.0
This flight was better than the tokyo to toronto one
Reviewed Nov 2023review from
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2.0
Flight was delayed several times and there was no wifi on board. Food was awful and seats were uncomfortable. Pretty awful for a 12 hour flight.
Reviewed Nov 2023review from
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10.0
Thanks all of you.
Reviewed Nov 2023review from
Air Canada FAQs
What is Air Canada's carry-on size allowance?
On board Air Canada flights, cabin baggage should not exceed 55x40x23cm. If your hand luggage is bigger, the Air Canada assistance team will most likely ask you to pay extra for checked luggage.
Where does Air Canada fly to?
Air Canada offers direct flights to 119 cities in 49 different countries. Toronto, Montreal, and Vancouver are the most popular cities covered by Air Canada.
What is Air Canada’s primary hub?
Air Canada concentrates most of its flight operations in Toronto.
How does KAYAK find such low prices on Air Canada flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Air Canada.
Flight status
Air Canada route map
Top flight routes
Top airports served by Air Canada
- Toronto Pearson Intl Airport (YYZ)
- Vancouver Intl Airport (YVR)
- Montreal Pierre Elliott Trudeau Intl Airport (YUL)
- Calgary Airport (YYC)
- Edmonton Airport (YEG)
- Ottawa Airport (YOW)
- Winnipeg Airport (YWG)
- Los Angeles Airport (LAX)
- San Francisco Airport (SFO)
- Halifax Intl Airport (YHZ)
- London Heathrow Airport (LHR)
- Miami Airport (MIA)
- Denver Intl Airport (DEN)
- Chicago O'Hare Intl Airport (ORD)
- St John's Airport (YYT)
Air Canada contact information
- AC IATA code
- 65-6238-8112 Call
- aircanada.com Visit
Overview of Air Canada
Air Canada is based in Toronto and plays a major role in transporting passengers across the United States-Canada border. Secondary hubs are also located in Calgary, Montreal and Vancouver. First offering transcontinental routes in 1938, scheduled services are now regularly run to Europe, South America, Asia, Oceania and Africa. Seasonal flights are offered to a number of Caribbean and Central American countries, such as the Bahamas, Cuba, Jamaica, Puerto Rico and the Dominican Republic.
Operating as aligned subsidiaries, Air Canada Express focuses on domestic flights to smaller regional cities and Air Canada Rogue is a low-cost alternative. Halifax, Ottawa and St. John’s are three of the Canadian destinations that the airline group targets.
It is a founding member of the Star Alliance, having joined together with United Airlines, Thai Airways, Lufthansa and Scandinavian Airlines back in 1997. Connecting flights and shared airport lounges across the Star Alliance group boost the value for customers of Air Canada. Additional codeshare agreements are in place with Cathay Pacific, Central Mountain Air, China Southern Airlines, Etihad Airways and Virgin Australia.
Recognized as the flag carrier airline of Canada, a red maple leaf is emblazoned on the tail of the fleet’s aircraft. Boeing and Airbus are the preferred manufactures of choice, with the A320 and 787 series some of the most popular models. A number of the planes are painted with the dark grey Star Alliance livery.
Passengers are given the choice of flying in either Economy, Premium Economy or Business Class when they fly with Air Canada. A host of alternative meal options are available to Premium Economy and Business Class passengers when flying in North America, such as reduced fat, gluten free, vegetarian, low lactose and Kosher.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.