|Top route||Montreal Pierre Elliott Trudeau Intl to Toronto Pearson Intl|
|Top airport||Toronto Pearson Intl|
The ground crew win Montreal was clueless with regards to handling any type of mobility assistance device. Food was terrible with very poor choice in premium economy. Once again with Air Canada, the TV screens were not workibg the entire flight.
Was comfortable and crew was courteous. Having games to play and stuff to watch during flight helped pass the time.
Air Canada makes you cram tour carryon in a sizer - completely unnecessary. Staff is generally ruse although flight attendants on the plane were nice this trip. Even though we sat at the front of economy class and paid extra for the tickets even my wife felt crowded with little leg room. I a six feet tall and it was extremely uncomfortable for me.
Very smooth, no issues
The trip from Athens to Montreal was fine. The food quality was not as good as I had hoped for. In fact it was by far, the worst food I have ever had on a flight. It was very high in fat content. Dinner was a cheese sandwich. The crew was friendly and the entertainment options were very good. The main difficulty was from Montreal to Boston. The plane was supposed to have a 3 hour layover. The layover was extended to 5 hours, then 5 1/2 hours and was eventually cancelled and rescheduled for the next day, resulting in a 20 hour delay. There were at least 6-8 other planes that had been cancelled as well. We were told that they could not get a crew to fly the flight. There were long lines everywhere in the airport and very few people to help or explain. I first heard of the cancellation by text message. Finding information in terms of where to go next and what was the plan was a struggle. Although we had been told that there would be hotel vouchers, transportation vouchers to the hotel and back to the airport and food vouchers, at the end, staff were suggesting we make our own hotel arrangements because, apparently the local hotels were all booked. I was one of the lucky ones who actually received a hotel voucher. After I arrived at the hotel and checked in, the reception desk informed me that the airline required at least two people in a room and that I could expect to have a roommate. As a single traveler I objected to that arrangement. I felt it was a security risk and I didn’t know if the person could be trustworthy, if they could have something infectious or if they could be a loud snorer so I couldn’t sleep. The hotel was very gracious and promised to help me in this regard but told me that it was ultimately the airline’s call. This policy puts women who are traveling solo in jeopardy. There was no well organized structure to help all the weary travelers with the issue. We all waited in line patiently as the few airline clerks helped as best they could. While the initial take off time was at 5:00 pm., by the time I arrived at the hotel it was past midnight. We had to take our luggage back and then return at least three hours in advance to check in again, go through border control, customs etc. All in all, it was an exhausting ordeal.
Stuck on tarmac over an hour, made to check carry-on baggage, which then didn’t arrive on the other end for half an hour.
Never use this airline, turned a once in lifetime trip into a nightmare.
Air Canada lost both of my pieces of luggage including all my medication which required me to return home early. Spent one whole day in an airport trying to see if they could locate it, only to be told a firearm I had packed and had gained a Non Resident firearms permit at my point of entry had been seized. Canadian Customs and Border confirmed it had not been seized and this was strictly the fault of the airline. Complete nightmare, will never fly on Air Canada again.
On board service Priority check in was awful Boarding was a mess
Rude flight attendants, horrible food!
I have Million Mile status so always receive good service
Courteous staff. Comfortable aircraft. Excellent pilot communication. Food could have more choice.
Long delay. Unfriendly flight attendant (?Chris).
Entertainment system didn’t work.
I had a lo of issues with my flight and bot moved to a new flight four separate times
First time flying business and it was perfect!
Beverages were offered once from Vancouver to Toronto. I forgot to fill my water bottle so was quite thirsty.
The flight was too short for food and the snack was average.
Overall experience is pretty good but quality of the food should be improved.
In-flight temperature is just nice. It is difficult for passangers who are shorter to place their luggage into the overhead compartment. Sometimes, it is hard to find a space in the overhead compartment too. The flight attendants could be more helpful in finding a space and placing the luggage into the overhead compartment.
Boarding, crew knowledge/experience, waiting time on a bus (in Lisbon) to our gate, poor directions and lack of staff to direct travelers through customs once landed in Toronto.
Flight was Ok but flight delay was awful.
I was not happy with the final total layover duration of 6hours. I booked a flight with 3h layover in Toronto, and a few weeks before the trip initiation I was notified of flight change due to flight cancellation of connecting flight, extending the layover to 4h. On the day of flight, the connecting flight was delayed by 2h so the final actual layover total was 6h. I would rather pay more to choose direct flights to Tokyo if layover duration keep on extending like this if I choose Air Canada.
There was no entertainment available on my flights.
Lost all my luggage, which resulted in having to miss part of a prepaid hunting trip. Had to book into a hotel close to the airport in an attempt to recover my suitcase and an expensive firearm and lockable case. Do not ever use this airline. So far this has cost me well over a $1000 in bills and lost opportunities. Still not sure if my firearm will be recovered.
Flight was delayed, connection was missed, Airline failed to follow Canadian Customs and Border rules which could of resulted in the loss of personal property, fine or possibly being arrested. Gates for departures were suddenly changed, and airline lost my clothing and a cased firearm. I have also lost a day of hunting with an outfitter to the tune of $875 per day. Think I’m upset, do not under any circumstances use this airline.
They charge for everything. The checked luggage you pay extra for but they dont even allow a ton of weight so you have to buy even more. Many overseas flights allows up to two bags. The food was horrible! For breakfast we got a cold croissant and yogurt. The last flight I took we got a hot breakfast sandwich, which would have been much better.
Be on time is very important. Our boarding time was 1 hour delayed . The snacks are always the same.
2h-delay, no free snack on a 5h flight, just the usual Air Canada experience! Points for letting us know early the flight was delayed though!
On board Air Canada flights, cabin baggage should not exceed 55x40x23cm. If your hand luggage is bigger, the Air Canada assistance team will most likely ask you to pay extra for checked luggage.
Air Canada offers direct flights to 114 cities in 51 different countries. Toronto, Montreal, and Vancouver are the most popular cities covered by Air Canada.
Air Canada concentrates most of its flight operations in Toronto.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Air Canada.
Air Canada is based in Toronto and plays a major role in transporting passengers across the United States-Canada border. Secondary hubs are also located in Calgary, Montreal and Vancouver. First offering transcontinental routes in 1938, scheduled services are now regularly run to Europe, South America, Asia, Oceania and Africa. Seasonal flights are offered to a number of Caribbean and Central American countries, such as the Bahamas, Cuba, Jamaica, Puerto Rico and the Dominican Republic.
Operating as aligned subsidiaries, Air Canada Express focuses on domestic flights to smaller regional cities and Air Canada Rogue is a low-cost alternative. Halifax, Ottawa and St. John’s are three of the Canadian destinations that the airline group targets.
It is a founding member of the Star Alliance, having joined together with United Airlines, Thai Airways, Lufthansa and Scandinavian Airlines back in 1997. Connecting flights and shared airport lounges across the Star Alliance group boost the value for customers of Air Canada. Additional codeshare agreements are in place with Cathay Pacific, Central Mountain Air, China Southern Airlines, Etihad Airways and Virgin Australia.
Recognized as the flag carrier airline of Canada, a red maple leaf is emblazoned on the tail of the fleet’s aircraft. Boeing and Airbus are the preferred manufactures of choice, with the A320 and 787 series some of the most popular models. A number of the planes are painted with the dark grey Star Alliance livery.
Passengers are given the choice of flying in either Economy, Premium Economy or Business Class when they fly with Air Canada. A host of alternative meal options are available to Premium Economy and Business Class passengers when flying in North America, such as reduced fat, gluten free, vegetarian, low lactose and Kosher.