Low season | February |
---|---|
High season | September |
Cheapest flight | S$ 948 |
I like Eva Air. I’ve been flying it for several years.. I did notice small changes for the worse by the staff. They’re still way above major carriers based in the USA.
I like Eva Air. I’ve been flying it for several years.. I did notice small changes for the worse by the staff. They’re still way above major carriers based in the USA.
EVA Air flight from Wien to Taipei is good, but the on-ground service to arrival gate is bad.
The hygiene of the bathrooms were terrible. Urine smells leaked out into the cabin and the seats were really tight, even for a petite woman like myself. Flight attendants did not go through the cabin enough to offer refreshments.
I was expecting that movie selection and food would have been better. Everything else was great.
Flight was smooth no complaint. Except maybe better food choice for the long flight…
Great experience for a long 13-14 hours flight. Great pilot and crew, everyone is pleasant and attentive to the passengers.
On time. Great service. Good food. Good movies. All good!
A wonderful new plane. Great menu. Professional service. You and your wife were completely satisfied.
Great food in business class. Great service by staff. They were all so very nice
Poor food on board, but seats are too small and uncomfortable
It was a quick and comfortable flight. There was no entertainment or food so I gave them poor marks. I wasn’t really expecting either so wish there was a NA option. Great flight with more leg room than my longer, overseas seating!
The flight attendant were great. But the plane felt old and incredibly outdated. The seat in business class was old and not much padding left. The walls were filthy from years of use.
The flight was delayed almost three hours because of a labor issue. During the delay, JAL staff did a poor job communicating with customers about what was happening and seemed confused about what to do.
Wonderful service from timely boarding, to attentive crew, food service, my seat was very comfy, no complaints at all!
I think they can improve on the check in process and seat arrangement for family with minor. Waited in line for a hour. When at the check counter, the lady just took our passports and disappeared for an hour. We were panic of missing the flights and had to look for her. They placed my younger daughter by herself at the back of the plane while I am in the middle of the plane.
Management of serious allergens despite advance notice. Did not know ingredients contained in their own food. Went as far as to have parents try to ‘take a look at the food’ to ‘see if it was Ok’ since they did not know ingredients. Will inevitably have a passenger with a severe incident if they do not train better.
Great service. Premium coach seat was uncomfortable. Food was non-descript.
Very pleasant, look forward to flying with JAL again if the price is right.
I was feeling very comfortable throughout the flight. I got more leg room than I expected from a Y class seat. But the food was a little disappointing.
All of the JAL flights in this itinerary were great. However the last leg of my flight from LAX to SFO was through Japan Air’s partner, AA which wqsn’t up to par. We were informed only minutes before boarding time of a delay despite the airlines knowing about the delay far earlier (the aircraft we would be taking arriving arrived and disembarked close to our boarding time, for all to see but AA still kept the original boarding time posted until last minute). Furthermore, once we boarded the taxi/wait time was also extended, with the pilot blaming “construction at SFO” for the delay, rather than taking accountability for the the plane’s late arrival coming into LAX. We took off approximately an hour later than scheduled. It’s for these reasons I adamantly avoid American Airlines when possible. Again, JAL was stellar.
At least the delays were short. Business class, even in the new planes is very crowded now with crappy tray tables
Both flights were late by about 30 minutes .. Other than that, everything was ok..
Not worth the premium paid for the first class ticket
I was not expecting much as i was not in a premium cabin. I was pleasantly surprised that the seat in economy plus was spacious and food was ample. Party of 5 with 2 parents and 3 kids.
There was no screens on board AND the WiFi didn’t work. My seat was broken and couldn’t recline so I couldn’t even sleep. The flight attendants didn’t offer anything to make it more comfortable. It was such an old cramped plane, when the person in front of me reclined I couldn’t even open my tray table. All the United ads talk about guaranteeing everyone gets a screen!
Fine. Though no food or entertainment so the survey needs to be updated with those options.
Backpack should NOT allowed put in the flight bin , only put it under the seat. I can't find space put my carry on luggage!!! and I pay for it ! that was very bad experience
Standard flight experience, but there is only power at the seat to row 20 on the aircraft, on my initial check in it did not say that was the case
I feel like they have upgraded the app since I last flew United and I found it to be super helpful. I had stopped flying United unless absolutely necessary and my experience on this trip indicates they have been working hard to improve their services.
Food was terrible Not many options Stewards dont care Delay
4 hour delay leaving Paris. Didn’t get to board through jetway. All of the passengers had to take busses from the terminal to the aircraft. Once we got to Calgary, we had a very long layover that was shortened significantly by the big delay leaving Paris ( when I originally booked the flights, the layover in Calgary was 3 hours, a month before the trip, WestJet changed the second flight which increased the layover to 8 hours!). The flight from Calgary to Nanaimo (ya, the one that they already bumped back by 5 hours) left over an hour late. So, instead of arriving home in Nanaimo at 2 pm, we arrived at 1am. It totally sucked.
The flight attendants were amazing. But we checked in online and just needed to check our bags. The line was so long that it took over an hour to do this. There was only one person checking people in.
The agent denied our cat from boarding just because the carrier has to be slightly shorter to go under the seat. It is a soft sided carrier and WestJet had mentioned that soft sided carriers can be squished to go under the seat. So we had to transport the cat via road to YYC. In Yyc the connection flight terminal supervisor of WestJet was surprised about the edmonton agent decision as she said the size of bag should be 11in indeed so that cat can move freely even if the bag has to be slightly adjusted to go under the seat. Avoid WestJet - they are a dying organization with incompetent staff!!!... No guarantee the flight is maintained since the crew went on strike. Very unsafe and unpredictable business, a cancerous corn in the hands of Canadian business !!
I understand that delays may be inevitable; however, the airline did absolutely nothing to reassure us during our flight. There were no apologies for the delay and business resumed as usual. A little compassion should have been garnered for our almost 4 hpur delay.
Smooth process, on time. Everything ran perfectly. It would be nice to have in flight entertainment and better food choices but these were short flights so not a big deal
Absolutely brutal. When we checked in we were not even guaranteed a seat. Then had to join the queue on "standby" for a seat. Worst journey out of hundreds I have done and Westjet....never again. No food, no drinks, tight seats, slow boarding and even slower unloading.
Our flight was canceled the morning of and we were given no alternatives, poor communication, and it cost us $2900 more plus five days to get to our destination.
Bad flight cancellations no notice until 11:00 pm could not call no response from them would not call back chat was not working had too book another flight ask for my money back so far only 97:00 of the 430:00 is pending in my account not sure what too do next
WestJet is the worst. Will never fly with them again.
Flight got cancelled. I had to spend many hours on phone to have it rescheduled at my convenience
Automatized Check-in process still has many problems. The online system continuously fails. At the airport the baggage drop off with the automated systems had many hiccups and diverted many to the manual desk, which is now only one desk! For me it meant standing in two long lines just to drop off a bag. Staff was friendly, food quality on board has been better with Swiss, specially on outbound flights.
Easier to get to the Wi-Fi they should give more snacks and ask if you want more drinks and I think nuts would be better than cookies
Do not book a flight thru Toronto Pearson to the US with less than 2 hrs between connecting flights. With 90 minutes (which I had) if your first plane is 25-30 minutes late by the time you debark, walk to go through security again, go through US customs and find your new gate with at least 15 minutes before your departure. If you stop to go the the bathroom you will be lucky to catch your flight, in my case I wasn’t lucky. The airline should not offer flights that do not allow you time to get to your second plane, bad customer service!
It was swiss air flight and they were very helpful and kind
Hard to criticize after the Crowd Strike dilemma. However, when Air Canada says they were "not affected," I expect that is true. My flight delays caused me to miss transportation connections. I understand these things happen, but I don't have to "like it."
My flight was delayed in Calgary and I missed my connecting flight to Cincinnati. I was rebooked on a flight the following day. I did not receive a food or lodging voucher.
I paid premium economy and I found out there is no premium economy in Europe, so why they charged me premium if that service doesn't exist???
It's unacceptable to receive your bags after 5 days, and having to call multiple times to get delivery.
Internet wouldn’t work even after I paid for the package. That was my only real complaint, otherwise excellent.
I called to put a stop to this ticket because it was fraudulent. Nobody stopped it. Then they sent me to Mastercard to fight it alone. Thanks (Sarc) to everyone who helped facilitate fraud and would not dare attempt to stop it.