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Pros: "The crew was definitely amazing. Extremely polite and always have a smile on :-)"

Cons: "Breakfast could have been better"

Pros: "Crew took great care of us"
Cons: "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"

Pros: "Crew took great care of us."
Cons: "No complaints."

Pros: "Love everything"
Cons: "None"

Pros: "Simple check in and boarding, right on time."

Cons: "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."

Pros: "Great service for economy. Very attentive flight attendants."

Pros: "Nothing to complaint. Excellent airline nowadays"

Pros: "The crew was efficient and very helpful."
Cons: "Entertainment choices of selected movies were limited."

Cons: "If the flight was on time."

Cons: "Very good airline except for the fact that the staff at Narita airport."

Pros: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Cons: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."

Cons: "Boarding in New York could have been better organized"

Pros: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Cons: "N/A"

Pros: "Everything. I always enjoy my flights with JAL."

Pros: "Wonderful crew"

Pros: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"

Cons: "Air on the plane was stuffy"

Pros: "Everything, the service and the food is great."
Cons: "Keep it up"

Cons: "Check in and apps stuck in 80'"

Pros: "Perfect service, never had a more pleasant and attentive crew"
Cons: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"

Pros: "Spacious leg room."
Cons: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."

Cons: "Flight attendants"

Pros: "Everything"
Cons: "Nothing"

Pros: "Service was excellent. Premium economy seats well worth the few extra $$."

Pros: "The food the service and the staff"

Pros: "The food the service and flight was great"

Cons: "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."

Pros: "The service was excellent"
Cons: "Food needs improvement"

Pros: "Easily upgrade to premium economy class"
Cons: "Some staff lack of basic english"

Pros: "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
Cons: "in-flight Wifi is not working"

Pros: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."

Pros: "It was very good no prO lens at all:)"

Pros: "Cabin crew were very nice. Food was okay, while the legroom was good too."
Cons: "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."

Pros: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Cons: "No entertainment systems."

Pros: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Cons: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"

Pros: "Beautifully presented and tasty Japanese food. Electronic windows."
Cons: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."

Cons: "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."

Pros: "Nothing"
Cons: "."

Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."

Cons: "Double standard"

Pros: "Excellent service - delicious meals"

Pros: "Food"

Pros: "So cramped. Very uncomfortable flight."

Pros: "Great service."

Pros: "I got an upgrade!"

Pros: "The meals. The attention to service details. The seats are better."
Cons: "Ticket reservation follow up."

Pros: "Service is great."
Cons: "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."

Pros: "The crew were good and very pleasant."
Cons: "The food was pretty gross. I don't know how you can pass that for food."

Pros: "Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?"
Cons: "Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs."

Pros: "The crew was very attentive and our seats in Prestige class were very comfortable."
Cons: "The entertainment options were meager at best."

Pros: "Too hot onboard"

Pros: "Lovely crew."

Pros: "Food,"
Cons: "Nothing"

Pros: "Wouldn’t allow me to board with no explanation and the third party company Flyus.com is a complete rip off"
Cons: "Use better companies to book your tickets"

Pros: "Crew took a while before can attend to our needs. Foods are the same choices very limited to beef and fish. Breakfast items are only cereal and porridge. We are seated behind two small kids who constantly kicking my seats."

Pros: "Cleanliness & spacious leg room"
Cons: "Serve the coffee/tea with the meal, not after."

Pros: "Onboarding on time and kind"

Pros: "food"

Pros: "The 2nd flight plane was alright"
Cons: "Flight attendants have poor English and get upset if you ask for snacks or anything that makes them have to get supplies"

Pros: "I liked sleeping"
Cons: "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"

Pros: "Fast boarding sequence and take off."
Cons: "Cabin crew should have smile more, serious faces make request so unconfortable. Food could have been better."

Pros: "Yes, we were unexpected and surprised being upgrade to premier class"
Cons: "no complaints. very appreciated our upgrade, since we went to Prague for mother-in-law's funeral, we were absolutely exhausted.This up grade made an excellence different to us. Thanks very much."

Pros: "Services from the crew and the seat are what expected being in eco-normic class."
Cons: "can upgrade or afford to go by at least business class"

Pros: "The flight was shared with Delta airlines on a Delta plane, terrible arrangements. Small seats, poor service, poor entertainment, very bad experience."
Cons: "It could have been better if it was a Korean Air flight."

Pros: "Great service and a very friendly crew."
Cons: "The food was ok, average and nothing special."

Cons: "Great value ,excellent and friendly service."

Pros: "Services"
Cons: "No, all good"

Pros: "Great leg room even for tall person. Food is good and there's enough choices."

Pros: "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
Cons: "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"

Pros: "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
Cons: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."

Pros: "Crew, food, comfort, entertainment and many good things"
Cons: "I love everything"

Pros: "Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!"

Pros: "Got me there and back on time!"
Cons: "Could've had a larger movie selection"

Pros: "Legroom was generous, crew were attentive and polite, although alcohol availability was stingy."
Cons: "Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable."

Pros: "Lots of room,good food,friendly staff"
Cons: "No complaints at all"

Pros: "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
Cons: "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."

Pros: "Same as above."

Cons: "would not accept my confirm check in on line"

Pros: "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."

Pros: "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
Cons: "We boarded late but the communication was good."

Pros: "Great legroom. Food better than last Korean Air flight a few years ago."
Cons: "Changed to smaller aircraft, last row in the aeroplane."

Pros: "nothing, i regret flying west jet but i had no choice bc it was the only option for my layover."
Cons: "- boarding was late - take off time took forever (kept circling around) - no entertainment - uncomfortable seats - very loud plane compared to other airlines"

Cons: "Seat room was too small, couldn't comfortably fit in seat"

Pros: "Comfortable flight with a nice crew. An overall good experience."
Cons: "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."

Pros: "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."

Cons: "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."

Pros: "Everything!!"
Cons: "Nothing!!"

Pros: "Very professional crew good service"
Cons: "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"

Pros: "the movie selection"
Cons: "the seats are so closely packed any inclination inconveniences the person seated behind. in all respects save for the name and price this replicated a cheap budget airline. i expected more from SA. the flight crew was brusque and made it appear that they were grudgingly doing one s personal favor rather than their job"

Cons: "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"

Pros: "Clean, new plane, with great entertainment systems and choices."
Cons: "How in the hell this day in age do you not have Vegan food options on a plane serving Asian countries?! How dose none of the flight crew not understand the words "No Meat"?"

Cons: "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."

Pros: "The staff was great"
Cons: "Take off was two hours behind schedule. I missed my next flight and had to wait about 5 hours in SFO for the next available to pdx"

Pros: "The movie selections were pretty good and was enough entertainment for the long flight"
Cons: "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."

Pros: "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
Cons: "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."

Pros: "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room."
Cons: "Movie selections were not that great, many good current movies were not available. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain."

Pros: "Food, service"

Pros: "Crew service is good!"
Cons: "The seat is really cramp and tight!!"

Pros: "Crew service is excellent!"
Cons: "The seat is really cramp and tight!"

Pros: "crewe were excellent"
Cons: "nothing !"

Cons: "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."

Pros: "The crew was great. I experienced great hospitality."
Cons: "The quality of meal."

Pros: "ANA flights are always well run and good enough."
Cons: "Their iphone applications could be smoother and more functional."

Pros: "Comfort as usual"
Cons: "No idea"

Pros: "There was a lot of leg room and updated features. Also the candy they gave out was good."
Cons: "The food was not to my liking,"

Cons: "Cabin to hot"

Pros: "Great customer experience is what look for in any service, ANA delivers this in abundance."

Cons: "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"

Pros: "Thoughtfulness, professionalism, patience and a lot of love put into the service."

Pros: "Overall the flight met expectations for service, comfort and food."
Cons: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."

Pros: "ANA is always efficient and polite."
Cons: "Just drinks no snacks on this flight"

Cons: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."

Pros: "I enjoy ANA and choose to fly with them, normally a good flight"
Cons: "All our issues were another passenger, not ANA’s fault"

Pros: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."

Pros: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Cons: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."

Pros: "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."

Pros: "Excellent legroom. Very polite staff."
Cons: "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."

Pros: "Good service, food"
Cons: "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"

Pros: "Pleasant crew, good food. Standard flight as one would expect."

Pros: "Service was excellent; I felt well-cared for!"

Pros: "Good food. The seats were spacious enough. I used both the pillow and blanket provided. Lots of drinks were served keeping everyone hydrated. Enough staff to manage the needs of everyone."
Cons: "How loud and aggressively the toilet flushes."

Pros: "Food"
Cons: "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."

Pros: "Very efficient, friendly and helpful staff"
Cons: "Food was gross."

Pros: "Very efficient"
Cons: "Food was not good"

Cons: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"

Pros: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Cons: "In flight meal could be improved"

Pros: "service"
Cons: "food"

Pros: "Food and Sitting Space"
Cons: "Nothing"

Pros: "Food"
Cons: "Sitting space"

Pros: "The extra inches were nice. Fairly comfortable seat. And the ice cream was a nice treat."
Cons: "I thought I would get a little more than a few extra inches in Economy Plus. Maybe an overnight packet (ear plugs, eye mask, toothbrush?) and/or a foot rest for the extra money, but it was literally only a few extra inches of space."

Pros: "Shortest duration"

Pros: "Everything"
Cons: "The fact I had to come back to Canada from Japan. Canada is ghetto."

Pros: "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
Cons: "The food met airline standards, which are generally pretty low."

Pros: "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
Cons: "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"

Pros: "I like the nice and warm service from the crew"
Cons: "Food can be more variable but overall its oke"

Pros: "Ground staff was very helpful, we had an overweight luggage and they kind out provided a complementary package box to redistribute the weight instead of charging us extra baggage fees. The flight attendants were caring and offered great service. The entretenimient system on board was easy to use and had a large library of movies."

Cons: "Width of the seat for me was bit tight when in a flat bed position."

Pros: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Cons: "The premium economy seat was about average. Comfort okay but not the best for sleep."

Pros: "Seat was good and slept like a baby"
Cons: "Nothing really, slept the whole way"

Pros: "Great service"
Cons: "Film selection is ok."

Cons: "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."

Pros: "Flight spot on time."
Cons: "Can't think of a better thing"

Pros: "Crew was professional and charming"
Cons: "Nothing really, one of the best short haul flights in the world"

Pros: "Free alcohol on international flights is always a plus."
Cons: "The movie selection was not as expansive as I've seen previously."

Pros: "I like the courteous and efficient service of the whole crew."
Cons: "I didn't like part of the journey to USA to be run by UNITED."

Cons: "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."

Pros: "Great service. Crew are kind and friendly!"

Cons: "Everything was excellent. Left Bangkok on time and arrived slightly early but that’s good. Food was excellent and the staff were very helpful and friendly"

Pros: "Great service considering the extra ordinary conditions associated with the controls required during the Coronavirus pandemic."
Cons: "Cabin temperatures seemed to be very hot through the flight"

Cons: "I cannot think if anything. Having the eye masks certainly helped sleeping on the flight a little easier."

Pros: "Good food and service - great airline"

Cons: "We purchased premium economy tickets but could not select our seats. We were assigned separated seats and had to call Eva Air customer service but they would not help. When we arrived at the check in counter our seats had been relocated and were able to sit together. Kind of upsetting having this hanging over our heads until the last moment."

Pros: "Flight perfectly on time. Crew not too friendly (Chinese style), but attentive and helpful."
Cons: "On this B777-300, the large Economy Premium is not quite up to the standard of other airlines flying the same model. The tray table, stored in the arm-rest on all rows, is tiny, and opens only a few inches, not enough for pregnant women or gentlemen with some mid-section padding. I could not use it at all, and had to balance my meals on my knees. Besides, when the passenger in front reclines his/her seat, the seat invades totally the space of the passenger in the back. I felt the passenger was resting on my lap. Forget using a laptop, or even reading a book: just watch your screen, a couple inches from your nose. Good for short-sighted people only! I tried EVA and was disappointed. I'll go back to my preferred airline, Vietnam Airlines."

Pros: "Friendly crew. Comfy seats. Timely meals and snacks."
Cons: "Food is too salty"

Pros: "Boarding followed priority order. Blankets were good, and extra pillow available upon request."
Cons: "Better food options. There was reduced options due to strike, but the food quality was not good."

Pros: "."
Cons: "."

Pros: "To actually catch the flight BUT it was cancelled leaving me having to buy another $AUD666 ticket DISGRACEFUL BY BUDGETAIR AND EVA!!"
Cons: "For EVA to GIVE me a REFUND KAYAK can HELP me get a refund"

Pros: "Really happy as had a exit seat so lots of leg room"

Cons: "plane was 2 hours late, which sucks. they don't tell you it is going to be 2 hours late. you couldn't enter the boarding area (in Taiwan airport) until one hour before departure. if you you are familiar with Taiwan airport, then you know the a then they tell you the plane will be another hour late."

Pros: "The seats were very comfortable."
Cons: "It was very difficult to understand the flight attendants, flight was very bumpy and it was delayed about 2 hours in all. We had to deplane in Taipei, and then sat on the tarmac in NYC for another 40 minutes."

Pros: "I loved all the free food, even on short-haul flights!"
Cons: "N/A"

Pros: "Crew did their best despite the poor circumstances."
Cons: "Be on time, even delayed time was not on time. Seats are tightly packed together. This resulted in cramped seats and not every row having a window. Aircraft pressurization is uncomfortable compared to newer aircrafts. No onboard entertainment system. Only serving of food is small snack and drink"

Pros: "Flight was what I had expected."
Cons: "Yet another delay, so departure as per schedule would have been good."

Pros: "The crew was very warm hearted to offer small toys to my 3-yr old niece to comfort him during the flight."
Cons: "The meal was a bit disappointed for it is only sandwich with cold chicken meat... not even offer hot food option especially for kids/elderly."

Pros: "Good movie selection"
Cons: "Nothing."

Pros: "Very comfortable Business Class seat, pretty good entertainment."
Cons: "Service seemed a little off, especially relative to a much shorter FUK-TPE flight a few days earlier. Flight attendants often approached from behind."

Pros: "Crews were very nice"
Cons: "Seat could have been a bit more comfortable and a little more leg room"

Pros: "The crew was great"

Cons: "Rude customer service. Hard to understand English. unhelpful staff. Flight was delayed an hour and a half and during the entire time waiting in the lounge, the staff did not notify passengers about the delay until the new boarding time. Updates along the way would have been appreciated."

Pros: "EVA airways seem to have gone out of their way today as the cabin crew service was excellent. Not one issue or complaint. The flight left on tine and was almost early into Heathrow apart from air traffic delay"

Pros: "Hello Kitty themes"
Cons: "Coffee served diluted ."

Pros: "Staff. Entertainment."
Cons: "Food was average. Space small. But economy always is."

Pros: "Premium economy equal to NA/Euro business class"

Pros: "Good international films. Food was ok."
Cons: "First time the bathrooms did not feel or smell fresh. I fly EVA because of the way they keep their bathrooms clean."

Pros: "1.Almost missed the flight because I was not aware of down stair boarding location ( down stair ) there was not sigh to derict you to down stair until I heard someone walking by with The sighing and calling . 2. Too cold. Thank you ! All over all experience was excellent! Sincerely, Su"

Cons: "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."

Pros: "metal silverware is great, reduces plastic waste."
Cons: "plastic cups, they're not biodegradable. Better to use paper cups."

Pros: "People were lovely and efficient"
Cons: "Seats were pretty ordinary"

Pros: "Exit row seats"
Cons: "Food was okay. Service especially drinks were sparse"

Pros: "The food and drink."
Cons: "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."

Pros: "Same as above"
Cons: "Same as above"

Pros: "The flight attendants are very helpful."

Pros: "Amazing food, comfy seats and good entertainments system"

Pros: "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
Cons: "Can't think of anything. Trip was pretty nice."

Pros: "Was quite nice for a two hour flight. They gave us a free meal again."
Cons: "Nothing I didn't like."

Cons: "the temperature on the plane fluctuates a lot. Sometimes very cold and sometimes too warm."

Pros: "Movie on board is good"
Cons: "Food not so nice"

Pros: "Food is good"

Pros: "Good food, lots of space, clean plane and friendly flight attendants"

Pros: "Flights attendants were helpful. Washrooms were regularly checked for cleanliness."

Pros: "Crew, boarding, services."
Cons: "Food can be better."

Cons: "1. Not enough movie selections; same selection on both legs of the trip. 2. Bathrooms were dirty. 3. I was very disappointed that I was forced to check a carryon due to weight limits when it was under the size requirement. The weight limit doesn't make sense if it was going on the same plane anyway for free. 4. It is utterly ridiculous not to give full mileage for economy tickets anymore. Out of all the programs to cut, the loyalty program? Really? 5. Flight attendants were not particularly friendly."

Pros: "Everything is perfect"

Pros: "On time flights, great crew, efficient service, great price"
Cons: "More varieties of food choices"

Pros: "The flight attendants are very attentive and polite. The journey was smooth. Overall great experience!"

Pros: "I had a question about my ticket and had to call customer service, and was speaking with a REAL PERSON who was actually helpful within 5 mins! An airline miracle. Very gracious checkin, Great inflight service."
Cons: "Try to get an isle seat- seats feel small."

Pros: "service on time and great staff"
Cons: "all good"

Cons: "Selecting seats online"

Pros: "Crew was amazing. The flight arrived on time."

Pros: "Return flight from Singapore to DC via Tokyo was more pleasant. The stewardesses were more service oriented."

Pros: "The 787-900 used is a great aircraft from passenger comfort and the overhead bins can take all your carryon bags."
Cons: "Our flight used a remote gate - so we had take a bus to the plane... therefore had to drag our carryon up and into the bus... then up the staircase into the aircraft.. it also made us :30 late departing"

Pros: "they good service. i like it!!"
Cons: "good"

Pros: "The crews so nice ."
Cons: "Need better Entertainment . Do not have many choice ."

Pros: "The crew were very attentive and helpful"
Cons: "A few more movie options"

Pros: "Food was excellent and flight crew were really nice,"

Pros: "The crew were attentive yet not invasive and spoke excellent English"
Cons: "I wish ANA few to Denver!"

Pros: "Great crew, food, comfortable flight."

Pros: "Good!"
Cons: "Every thing was good !"

Cons: "Very good"

Pros: "The staff was very friendly and helpful!"
Cons: "The food was okay... Felt like there wasn’t a huge variety of movies."

Pros: "Food and services are great!"

Pros: "The best airline , good service and the food is so good, compared with air china, Koren air"
Cons: "The seat so comfortable, nice and clean. All time for departure and arrival"

Cons: "Flight was with asiana"

Pros: "Food and services"

Pros: "Food and services"

Cons: "Cramped. TV did not work. Stuffy. More than 50 min on the runway and in line to take off."

Pros: "ANA still offered the same food service and drinks as a long international flight. The in-flight entertainment is fantastic, always loaded with new movies to watch."
Cons: "It was a very late flight (past 1am local time), and everyone is woken up for food service and forced to raise the seat. Even if your seat is up and you sleep, the lights are fully brightened and it's impossible to sleep. The seats on ANA in economy are very narrow."

Pros: "Was served food on the flight. The crew was very friendly."
Cons: "While not technically the airline's fault, I had connected from a 12+ hour flight and wanted to nap, but was woken up for food service."

Pros: "Friendly crew, the food is very good."

Cons: "Too many announcements interrupting your movies."

Pros: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile."

Cons: "There was a laungue issue with flight attendants ."

Pros: "Flight delayed on approach, but they didn't tell us why."
Cons: "My kid's entertainment screen stopped working towards the end of the flight, which was really annoying. The seats were really uncomfortable; I usually sleep fine on planes but this one left me with a really sore neck. The attendants skipped our section during the beverage service... All around a bunch of small annoyances."

Pros: "Outstanding customer service and tasty food."
Cons: "Was surprised to see how old the plane was, and felt the movie selection was poor. Furthermore, there was no difference from our arrival flight on 12/3 and our departure on 12/17. Hard to pass the time when you have ~30 hours in the air."

Pros: "The staff are very nice."
Cons: "The economy seats"

Pros: "Departed and arrived on-time, great service and food, clean and comfortable cabin."

Pros: "Friendly, helpful crew. Great selection of food and drinks"
Cons: "Probably one of the most uncomfortable seat I've ever had considering I'm small and flexible. Space was really tight and I was sandwiched by two bigger people as well. Escaping the plane after 7 hours in that seat was quite a joy..."

Pros: "Good crew good service"
Cons: "No fault of the crew, flight has terrible turbulence."

Pros: "Everything"

Pros: "Staff moved me closer to the exit as I had a tight connection. ANA will always do their best to accommodate if possible."
Cons: "Movie choices were not my favorites. Too many superhero movies and not enough classics."

Pros: "Very nice staff"
Cons: "very late taking off once boarded"

Pros: "The crew was amazing. I was in an exit row and watched them prep meals. So hard working, efficientl, and smooth teamwork!"
Cons: "The flight was delayed... But that was the fault of the weather."

Pros: "Food"
Cons: "No"

Pros: "I would definitely fly with them again, they went above and beyond in customer service. super friendly and helpful. Very attentive to your needs, the stewardess walks down the aisle every ten minutes to check on you. We flew coach, the seats were a bit small but comfortable enough, and my biggest 'complaint' is that there was nowhere to plug in your phone during the flight. Maybe I've been spoiled on all the new planes lately, but I had grown accustomed to being able to charge my electronics on the plane. Other than that, amazing experience :)"
Cons: "Wasn't able to plug in my electronics to charge during the flight."

Pros: "real cutlery"
Cons: "They closed the curtain and wouldn't let anyone in economy deboard until business class was off the plane. That was offensive and annoying. Some stupid woman struggling with Victoria's Secrets bags held us all up because she is either wealthy or a corporate hack?"

Pros: "Crew are prompt and courteous. Food are well prepared"

Pros: "The seats on the Honolulu to Narita leg were very good, and the food was excellent."

Cons: "Outdated equipment"

Pros: "We delayed take off ended up over an hour later than the original time."

Pros: "The crew was polite The flights were on time"
Cons: "The foods on ANA used to taste better. ANA can improve on the food taste"

Cons: "Seat was a little small"

Pros: "ANA was very professional and made every effort to make sure I was re-ticketed. They met me at the plane exit, escorted me to the next counter. Assume the issue with Shanghai traffic control was out of their control, but it seems very odd they would have booked it this way if this is a normal occurrence."
Cons: "We had over a 2.5 hour delay out of Shanghai, which seemed odd, since a regular flight."

Pros: "Very nice and accommodating!"
Cons: "Food was ok - not the best"

Pros: "The crew and organization are exceptional and full of smiles at all times."
Cons: "Seats are not comfortable for long travel. Very bumpy flight for extended periods of time."

Pros: "First time on ANA. Wonderfull staff, quality service"

Pros: "The flight departed SFO ~ 45 minutes late due to "refueling" issues. In flight entertainment depended on on connection to the airplane's wifi which lacked capacity to connect the majority of the passengers. For those that could connect, device chargers were frequently unavailable. This is a significant service issue on a 13 hour flight in 2017"

Pros: "the flight was ok. the food was great. And entertainment was great."
Cons: "the transist in chicago was delayed and missed the flight and the luggages did not arrive with me. the transist in Tokyo was incovenient because i had to get out from the airport and stayed at the hotel overnight which cost me extra money due to long hour of transist time."