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The flight was excellent, the crew was super friendly. The only complaint I have is, 3 of my zipper handles were broken and there were 2 massive scratches on the back of my bag

As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure

Empty seats next to me - wish it had been for a longer flight!!

KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.

The service was great. However the lounge only gets passing grade

Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack

The food & entertainment really stood out in terms of quality. The nasi goreng & chicken satay were absolutely delicious. It’s great that KLM feature international cuisine.

The plane. Airbus A330-200. Comfortable for a 7-hour flight. Seats seemed to have more legroom. I was in row 17. Flight was operated by Delta but was better than expected.

Put some new and several options for entertainment. Do not be rude to customers and avoid serving them an extra coke or something. We paid 1200 GBP for a return flight.. A noisy, crowded, rude and uncomfortable flight.

One of their staff was so rude with discriminative. Such a reputed airline shouldn't hire such kind of arrogant attendants.