Pros: "The leg room"
Cons: "Boarding process"
Pros: "Flight was short"
Cons: "Seats are very tight if you are over 5’6"
Cons: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Pros: "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
Cons: "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
Pros: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Cons: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Pros: "we were on time and landed ahead of schedule."
Cons: "nowhere to store our cabin luggage"
Cons: "I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips"
Pros: "Quick boarding"
Cons: "Overpriced drinks and snacks"
Pros: "Head rest not comfortable. Short distance okay not long one."
Cons: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Pros: "Extremely rude."
Cons: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Cons: "I am not sure why they were delayed."
Pros: "The Business Class bed was nice"
Cons: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Cons: "You can choose your seat but when you pay you can choose a seat and I don’t like this"
Pros: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Pros: "It was a good flight"
Cons: "The long delay......"
Pros: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Cons: "Could not recline chair"
Pros: "Overall it was a good flight."
Cons: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
Pros: "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
Cons: "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
Cons: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
Pros: "boarding is thru gate and not tarmac"
Cons: "food are expensive."
Pros: "on time and departed early"
Cons: "none. is budget airline"
Pros: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Cons: "The flight was delayed for over 30 mins."
Pros: "Nice aircraft, on time departure and arrival"
Cons: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
Cons: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Pros: "Singapore to Hanoi flight."
Cons: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Pros: "i did not see any entertainment."
Cons: "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."
Cons: "Temperature in cabin too warm on outgoing flight"
Pros: "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
Cons: "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
Cons: "It was moving a lot!!! :\"
Pros: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Cons: "equipment could use refurbishment"
Pros: "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
Pros: "The cost was cheap"
Cons: "There wasn't much room for someone who is 6'4''"
Pros: "Crew was cordial, helpful and patient."
Cons: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Cons: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
Cons: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Cons: "I had lost my luggage from Singapore to Maldives’s airport"
Pros: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Cons: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
Pros: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
Pros: "On time. Service on board simple. Crews are friendly"
Cons: "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."
Pros: "The flight was cheap and the plane itself (B787) is a new plane and the lower pressurised altitude is very nice."
Cons: "I didn't like being told off by one of the flght attendants for eating my own food on the flight. If Scoot's food was more reasonably priced I would buy it, but it is overpriced and therefore I need to bring my own. The seats are uncomfortable for sleeping in. The cabin temperature was a bit cold and with no blanket supplied this made it hard to sleep. Even though you are flying between two tropical destinations, I would recommend bringing a jumper."
Pros: "Scoot upgraded to a bigger plane, and as a result had more empty seats"
Cons: "flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed."
Pros: "Early baggage check and fast boarding. The flight was on time, too."
Cons: "Least amount of leg room I have ever had. I will not complain too much because the flight was only 2 hours."
Air Asia is a favourite of mine. Well run, good planes, great staff and great value.
Cons: "I wish I was told my ticket did not include a meal upfront."
Cons: "Flight attendant presentation (uniforms were not very high quality)"
Pros: "Boarding was fast, aircraft clean"
Cons: "Crew wasn't just unfriendly, they were really rude!"
Cons: "We were delay for 2 hours, no communication, no apology or compensation."
Pros: "stewards helped us with all our baby bags"
Cons: "not chewing on my knees for 4 hours would have been nice"
Pros: "The aircraft arrived late but the crew did an excellent job to turn the aircraft around fast and we ended up being early into Denpasar. Well done!"
Cons: "Not much to be honest? I value on time departures and this crew did everything they could to get back onto schedule."
Pros: "Air asia always ok"
Pros: "Well so far i uded airasia 3 times and always on time"
Pros: "AirAsia is a crooked airline. We had to pay Singapore$120 to check in two pieces of cabin luggage at the airport because we HONESTLY declared they were over 7kg each. On board the aircraft most passengers had cabin luggage which most definitely exceeded 7kg. NEVER again AirAsia."
Cons: "Stop overcharging for every f...g thing if not booked ahead. Add it all up a regular airline is cheaper. Dont abuse your network and schedule. You will never get be back to fly you."
Pros: "The airline was okay and pretty much on time. I think they are one of the safest to travel on in Indonesia after Garuda Indonesia."
Cons: "Super old aircraft, it was very dirty including the seats and tray table. I didnt feel like touching it. There was no entertainment whatsoever."
Pros: "Clean and crew"
Cons: "2.5 hour delay. Not worth it."
Cons: "I didn’t think there was an airline worse than the budget U.S. domestic carriers until I found AirAsia. Not worth even the low cost. I had a horrible check-in experience at both airports I flew from with them, charged for every little thing, no in-flight entertainment, and the flight crew was yelling at the passengers. Never again!"
Cons: "It would have been great to have a confirmation that you received our request before the day of departure. We thought the booking did not get through so we booked another company. We ended up losing the money for that ticket. We could not reach kayak and AirAsia, in their policy doesn’t cancel anything. I don’t know who was supposed to send us the confirmation but the money is gone"
Cons: "I got stuck in traffic and missed my flight from lAX to Singapore, so I called Kiwi right away, and they wouldn’t rebook me. If there is anyway you can help I would appreciate it so much!!!"
Pros: "It arrived on time"
Cons: "Very snel legroom, no included food, no free water, no inflight entertainment"
Pros: "Price and clean plane."
Cons: "Baggage fees"
Cons: "You booked us a flight with only an hour layover in Singapore. I feel you should have known that changing airlines in Singapore requires a 3 hour layover as you must claim your baggage at the baggage claim, go through customs, change terminals, re-check your bag and then go through security again. All this being said we missed our flight and had to purchase new tickets! What are you going to do to make this up to us as it’s our honeymoon?"
Pros: "We survived the flight with only a little backpain and one stiff butt cheek"
Cons: "No legroom, very narrow seating, no meal, expensive"
Cons: "Flight delayed 4 times until 4 hours from the original flight time."
Pros: "Overall service"
Cons: "Delay, no entertainment"
Cons: "Checked in 2.5 hrs early and my reward was they left my bag in Denpasar while I went on to Kuala Lumpur!"
Cons: "plane was late and queues at Bali airport beyond belief"
Pros: "Check-in and boarding very easy"
Cons: "All ok"
Pros: "We boarded and landed on-time without a hitch. I didn't prepaid or order any food but it did smell good."
Cons: "No entertainment on the aircraft."
Cons: "It is like riding a bus except bus would allow you bags free of cost. No entertainment. Food and water only if you pay. Had to pay for bags also and it is not a small amount. Sucha ripoff."
Cons: "it was late, quality of experience was poor- from predeparture to landing"
Pros: "Very friendly."
Pros: "Great crew personality"
Cons: "Boarding process could be improved. Should have only allow passengers with seat numbers announced to enter instead of letting all."
Pros: "Service Crew"
Cons: "The automated baggage system"
Pros: "absolutely nothing about the flight was"
Cons: "I paid for exit row seating and didnt get it"
Cons: "Flight was badly delayed and retimed 3 times. Ended up we wasted a whole day. No reason was given."
Pros: "Landing 20mins early."
Cons: "Going by bus to & from the plane. Waiting for luggage"
Cons: "Delay of one hour Delay announced was 20 minutes and no further announcements were made about additional delays Maybe some refreshments could have been served to compensate for delay at least"
Cons: "Seats too cramped"
Pros: "The value, I got low price ticket. Polite , helpful crew. On schedule. Using apps for check in, no paper harassment. Didn't try food, and no use for entertainment for short flight. Don't have baggage."
Cons: "Space was so cramped, aisle and between seats. Would be very uncomfortable for people with long legs, long flight. Even cabin crew could hardly help with baggage on boarding in and out because of the space. Should be more firm on one cabin bag+one handbag policy, many inconsiderate passanger carry more so it was even more cramped."
Pros: "We got there."
Cons: "Late departure, charged for baggage, cramped seating."
Pros: "Actually getting to Bali"
Cons: "30mins before scheduled boarding notification of flight delayed was displayed with no explanation. I had to google about the volcano once again causing delays & cancellations, although AirAsia takes a different route so this shouldn't have been a problem. Departure time comes & goes. finally we take off 35mins after schedule, the captain making some excuse of rescheduling, no mention of volcano. Rough flight, very bumpy take off and landing, probably the worst I've experienced including small military planes! I paid for a drink but never received my change with the crew member never looking at me once afterwards so I could never get his attention. Then there was the airport.....!"
Cons: "AirAsia is a joke. first off there never on time. My plane left 2.5 hours late. on top of that they give you NO free anything. They charge for coke, water any drinks & snacks. Oh and your baggage has to be really light. I was charged $275 to check 2 bags. Absolutely absurd. Oh and to top that off, I've never been on a plane with smaller seats. AVOID THIS AIRLINE!!!"
Cons: "Baggage collection at DPS was way too long."
Cons: "Flight got delayed because of the rain. Our luggage was left outside during the rain and all of our clothes were wet when we unpacked. Very upsetting!"
Pros: "The free meal prior to boarding."
Cons: "The fact that our flight was extremely delayed and the gate was very chaotic!"
Pros: "The crew was very nice and professional"
Cons: "I fly a lot and this was the most uncomfortable flight I have ever taken."
Cons: "We arrived at the airport right at check in time. When we went up to check in and hand over our luggage only to find out that one piece wasn't included in ticket price, something that hasn't been made clear. My friend (who was on crutches) and I then had to go back and wait in a different line to pay $45 each per backpack. None of this was explained to us and the girl at the front was too busy on her phone looking at Facebook to be helping people. when we finally got through the plane was small, no leg room and I'm only 5'2. Limited meal options which we were charged an extra 30% through a poor exchange rate for, still fairly convinced the staff pocketed that money as it didn't say anywhere that they were going to charge that amount extra. No complimentary drink, not even water. Won't fly air Asia again. Cheap and you get what you pay for, but after that baggage charge there were definitely cheaper, better options out there."
Pros: "Quick boarding process"