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Pros: Boarding by Zone

Cons: Seniors (over 65) people should be given priority boarding

Pros: The service from the arrival to the airport to the actual flight was impeccable. The flight attendants kept me hydrated and full to my stomach going and coming from my destination.

Pros: I like the service for the extra long distance. It was very noticable that go the extra, for you to make it comfortable to ease the long flight anxiety. The entertainment system was good. The food was a notch above typical airline food. I would fly them again definitley.

Cons: People abuse the wheelchair policies although they are physically fine.

Pros: Very comfortable (business class)Delicious food, good entertainement, wonderful service. Outstanding price-quality ratio.

Cons: Nothing

Pros: Very good service, warm and thoughtful

Pros: crew service was good and friendly

Cons: baggage unloading was very slow.

Cons: the flight was on 1:50. the customer phone number never have one pick up. I'm still wait for your response.

Cons: To my shock, my boarding pass while scanning to enter the aircraft was rejected with wild flashing red lights saying my trip was cancelled. Someone else was given my emergency row seat, booked and confirmed 24 hours ahead. It was a full flight but I got a middle seat and continued my long journey home from Kenya

Pros: Nice cabin, clean . Friendly crew

Cons: Seats are too cramped for an international flight.

Cons: Food selection was a bit short

Pros: Good service.

Cons: Nothing.

Pros: Service was excellent, food was good, everyone was friendly and nice.

Cons: Everything was OK.

Cons: Passenger in front of me had her seat back during meal time. Not enough room to eat or maneuver.

Cons: Few toilets for two sections and seats too close, if it is not uptight the seat in front of you. You can not enjoy and watch movies.

Cons: It’s a very long flight and I had the unfortunate luck of getting a broken entertainment unit.

Pros: Cabin crew were great.

Cons: Unpacking wet clothes from one of my bags. It must have been left out in the rain somewhere. I filed a separate complaint with Delta.

Pros: The seats were spacious.

Cons: Did not get a check in notice. Hi

Cons: Food is catered for one group of people, should be more international.

Pros: Flight departed on time and even reached early. Flight staff was very friendly and welcoming. Nice selection of snack throughout the 16hr flight. The economy seats were to me at least very roomy

Pros: Overall service

Cons: Nothing dpecific

Pros: Quick check in. Courteous.

Pros: crew was courteous and highly helpful. food was good, served hot.

Pros: From the pilot...FAs....gate agents....everyone was very pleasant and professional. Plane was clean as well.

Pros: I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time.

Cons: The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue

Pros: Nothing

Pros: Good snacks. Nice crew. Nice seats.

Cons: Pay WiFi? JetBlue does it for free..

Cons: Overhead luggage compartment in business class was poor

Cons: Freezing in the cabin that morning.

Pros: Meals, comfort, polite staff

Cons: Nothing

Cons: The flight was late more then 2 hours. I missed connection flight!

Pros: Usual BA welcome

Cons: Luckily the plane was delayed as my incoming flight was slightly delayed and BA had booked me on flights that take 40 minutes to get between gates I had to run. From there the delay grew as seems to be typical of BA at the moment. Also by the time the trolley made it to me there was only one sandwich choice left.

Cons: Lost my luggage

Pros: Friendly crew, decent food, and solid entertainment.

Cons: Economy seating was very cramped, even for me at 5’5”. The plane didn’t have WiFi, which is unacceptable in 2018.

Pros: Comfortable economy seats. Excellent experienced staff.

Cons: Food was so so. Entertainment system is old and a bit slow.

Pros: Service food cleanliness and PRICE

Cons: Connection times

Pros: Flight attendants are excellent, polite, warm and professional.

Pros: Liked the price. Good for the price. I had flew with my wife and had 22hr layover. Just with our itinerary and passport, we could get 24hr free transit visa.

Pros: Boarding was very easy. The flight was on time, and the crew was very attentive and friendly. The food was good. Plenty of entertainment to keep me busy on the 12 hours flight. I was very surprised considering how low the price of the ticket was.

Pros: Didn’t provide convenience to parents with baby/toddler to checkin and boarding.

Cons: Flight attendants are excellent, polite, warm, professional.

Pros: Boarding was very easy. The flight was on time, and the crew was very attentive and friendly. The food was good. Plenty of entertainment to keep me busy on the 12 hours flight. I was very surprised considering how low the price of the ticket was.

Pros: By phone I could easily and quickly change my flight but online it wasn’t possible immediately as they have to ask for a quotation first.

Cons: All Cheapticket email where in traditional Chinese characters, even if the ticket was bought through and English interface.

Pros: Flight attendants are excellent, polite, warm and professional.

Pros: The safety video shown before the flight is the best I have ever seen, highlighting so much that is amazing in the country!

Pros: Asked for window seat, said only have one at back of the plane, I said that’s fine, ended up with three seats to myself so got some sleep on an overnight flight. Gotta be happy with that,

Cons: Cabin crew had a tendency of not seeing me so I had to get their attention for the hand outs, no biggie

Pros: The TV has a great interface with a vast selection of movies, TV, and music. It'd be nice if the hour-long music stations had the songs listed.

Cons: They could have served drinks a couple more times

Pros: Stewards service.

Cons: Food

Pros: By phone I could easily and quickly change my flight but online it wasn’t possible immediately as they have to ask for a quotation first.

Cons: All Cheapticket email where in traditional Chinese characters, even if the ticket was bought through and English interface.

Pros: Flight attendants are excellent, polite, warm and professional.

Cons: We traveled in business class there was a flight attendant that was very rude.

Pros: Didn’t provide convenience to parents with baby/toddler to checkin and boarding.

Cons: Flight attendants are excellent, polite, warm, professional.

Pros: Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection

Cons: Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small.

Pros: Most everything was very good expierence. Entertainment selection is excellent. Crew was friendly and full of energy. Plane was pristinely clean.

Cons: I see a comment about letting people board when it wasn't their turn. This did happen a little and it is shameful more of the people that think they can get away with it. Eventually, the ground crew did start yelling and organizing people, which helped correct the situation. I do think that all people should be kicked back to the end of the line for not following the procedure. Food was only okay (Fish in shrimp sauce).

Pros: Stewards service.

Cons: Food

Pros: Their flight attendants are cordial and well trained.

Cons: Flight was delayed as usual and their boarding system is terrible.