Organized boarding process, superb food, lovely crew, even arrived early!
More new and classic movies in English. Boarding was a bit chaotic. Nore, clearer information during boarding to customers.
This flight was even more crowded that Singapore to Taipei, an extra row of seats and an additional 4th seat in the middle made it extremely crowded. No leg room, no width for room. Terribly uncomfortable flight. The food was disgusting. We will never fly EVA Air again.
For the price, it was better than other airlines; quality of food and service was very good.
Movie selection was not as good as recent flights I've taken (EVA and other airlines).
Very smooth flight. Superb crew, great food and service. Slept most of the way. Excellent airline.
The boarding was organized and efficient. The crew was very thoughtful and did not wake me up when meals were served. I was totally exhausted after 2 weeks of vacation with a tour group. So sleep was more important to me. The crew just left me a sticker telling me that food had been served and if I woke up hungry to contact the crew. I did have the last meal scheduled on board. Food was very mediocre. The scrambled egg and minced meat were too salty. The porridge was passable. I was disappointed because I have high expectations of food from Taiwan. I thought EVA being a Taiwan based airline would have served its customers better tasting food.
delayed and the cabin crew was like trainees.. a bit careless and not so pleasing to their job
Crew's attitude can be better. I asked one crew member to help to put carry on baggage into overhead bin, but he was not willing to help. I needed help because my height is short. His attitude was bad.
Everything was fantastic! It was a short flight but the crew really went above and beyond to make it a great flight. I felt cared for with EVA.
Very bad. Flight got delayed and missed my transfer flight twice. Had to stay overnight in Hong Kong and the next flight booked was also delayed.i had the worst experience flying from Singapore to San Francisco. Lots of delays and rerouting.
The flight attendants were very helpful, efficient and courteous in helping everyone!
one hour transit not good. cathay pacific is not helpful at all
First time tying out business class with this airline, hat a disappointment, never returning. We didn’t get the meal as requested from Singapore to HKG flight. While meals served connecting flight, crew takes meal order based off passenger membership status by giving the. Priority selection of meals. It was a battle, plain disappointment, not worth the hype, price, class as categorized/ advertised
The staff were so friendly and accommodating. The food was great. Lots of movies to choose from as well as tv shows. Highly recommend.
Overall pretty good experience. It would be nice to have caught the attendants even they were flying down the aisle with snacks, and if they could cater to multiple dietary restrictions (bland and no lactose. The customer service chat is a bad experience), but otherwise no complaints.
Better. I took an aisle seat this time. Although the overheard compartment above the seat ahead of me kept opening up during flight.
Flight was delayed at the last minute for six hours. Instead of delaying it to a normal hour, they moved it to 10 pm to essentially make it a redeye. There was no compensation or benefit offered for this inconvenience. Once on the plane, Inpaid for WiFi twice with both times it not working because of a “weak WiFi signal”, according to the flight attendants. They also chose the farther possible gates in both airports from the entrance/exit, even though they were one of the few active flights left so late in the evening. Overall it was pretty horrible.
I have a Peanut Allergy and the Steward staff were very accommodating in ensuring my safety as my allergy is life threatening. Very professional and so vested in their profession.
My seat was sold off to someone else. Had to wait 9 hours to catch the next filght. Definitely will never use Cathay Pacific again. Bad, very bad airline. will comment on google reviews too.
All good. Over four hours flight if provided snacks like Qatar Airways would be better
I was denied lounge facility at airport. Explanation was not satisfactory.
Well organized boarding, efficient and on time. Nice crew on the plane. Thank you!
More facilities to transport to the gates......felt too much walking distance
From Montreal to Doha , we habe two complaints : 1) They want to charge for Seat Selection, claiming that the Class of ticket bought on Kayak did not cover seat selection. It such a penny pinching rule, I told them, since we paid almost $20,000 our 3 tickets , that rule should never exist. Also I reserved my tickets so many months ahead, I expected they will naturally put the family together or move somebody else to keep our family seating together. I filed a complaint, and NOBODY ANSWERED. 2) In Montreal, Qatar has an arrangement with the National Bank Lounge. It was so overcrowded and the Lounge is so bad in terms of service and food, amenities etc... The WORST lounge . Why Qatar not have another arrangement their Business Class clients in Montreal. The Air France KLM Lounger is better, the Air Canada Lounge is better. Qatar should send somebody to take a look ! Joseph Chung
The crew was courteous and efficient. There was no entertainment or liquor service on this short international flight.
Wore experience due to delay and took me 3 days to reach my destination.
Qatar screwed up by delaying our onward journey for refueling, which resulted in missing our connecting flight to India. the airport qater staff at Doha, herded us like cattle in a very incohesive and uncoordinated way. We were then given 2 options: either catch our original flight the Next day ( After 24.hrs) or catch 2 flights instead , to goto our destination in India. All this, for paying a premium for Qatar.
I really did like the food and beverage and crew was really good!
No attention paid to passengers asking for simple things such as water. Only 2 meals throughout a 16-hour flight. Crew Needs to pay better attention to flight attendant call buttons.
I didn't like that my wife and I had different experiences in the check-in process. We did not book our flights together. My wife had a default seat selection as a window seat whereas my seat defaulted to a middle row, middle seat selection. Why wouldn't I have the option to have a free seat at a window? Is it because my algorithm knows that I'll end up paying for the upgrade?
Unfortunately, my experience was disappointing. The crew were not friendly or welcoming, which made the flight less pleasant. Our flight was delayed, and we almost missed our connecting flight because of it. To make matters worse, the gate number shown on the digital ticket was incorrect, causing unnecessary confusion and stress before departure. Overall, the lack of accurate information and poor customer service made this a frustrating travel experience.
I have flown this route before, so far they have been unable to depart on time, then my connecting flight was canceled, likely due to this vs fake mechanical issues
My entertainment system was not working for the entire trip. I notified the flight attendant but nothing was changed. I did not get chance to have any movie for entertainment for the entire 13 hrs trip.
Cancelled flight, had to rearrange plans independently and no vouchers offered
My experience was good. On my return my screen had a glitch but the movie, show and internet options were good. Seats were comfortable, as comfortable as a plane could get in economy. Friendly service. Only complaint would be high price.
Not the greatest. Our initial flight to Tokyo got cancelled due to mechanical issues, which was unfortunate however they worked quickly to get us on another flight and refunded my seat ticket. We flew with Air Canada back home and it was not a good flight. The crew never gave us our second meal and I was awake the whole flight so I know they did not come by. The flight itself was rocky and seats were uncomfortable. In general, for an international flight, I do not think it is fair that we have to pay extra to pick our own seats. I’ve been on many international flights and always had the option to pick my seat during the booking or at online check-in. Furthermore, if the airline is going to automatically pick your seat, it should seat groups together instead of seating them apart. If I already pay thousands of dollars for a flight, I should have this option included.
I cancelled my flight in March and have been waiting for 3 months for the refund. Both flights have taken off and returned now and still no refund.
great flights both ways on time both ways.staff(ladies) where great at check-in.
Food was great, I wished there was better options for movies.
