Great crew, great food, horrible aircraft seat spacing for a 9 hr flight.
It sure why I’m being contacted by kayak, wrong info provided which resulted in quite a bit of confusion. I booked with experien, why am I being contacted by kayak?
OK they lost my hold luggage but notified me straight away. My main complaint, after losing my suitcase, I was told my cabin bag had to go into the hold because of it’s size. I, obviously, didn’t want this to happen bearing in mind what happened to my suitcase and when I voiced my concerns I didn’t get an explanation I was just told it would be taken from me on entering the aircraft. Looking around I was surprised to see many passengers not only with larger bags than mine but sometimes two or three bags,taking them onto the aircraft. In the end, nobody bothered taking my bag off me so I just walked on with it. The whole procedure was disjointed, poorly explained and not terribly efficient.
It is a good airlines, very professional very good food. I wish they offered free luggage is the only thing.
better announcing at the gate prior to boarding and better organization of various gps
Flight was very full and we had to checkin our carry on. Stuff however promised us that our luggage will be the first one to come out and it did
So disappointed, the flight from Zurich to Sarajevo was delayed for two hours for no reason, they were also shifting gate several times prior taking off
Super friendly crew. Leg space and entertainment system are below average
I guess just the food, but besides, amazing experience flying with swiss
Motivated and friendly crew on a somewhat dated but well kept plane. Hd seats in economy may section, so legroom was excellent.
The first segment from Atlanta to Abu Dhabi was fantastic, but we got downgraded to a different aircraft from Abu Dhabi to Delhi. We were supposed to be on a flatbed business class when we booked it but just about one week before travel, we were changed to A321 Neo, which just has old-fashioned business class seats that recline but don’t go flat. No TV either. While I fully understand that sometimes these changes have to be made for operational reasons, but I asked for some credit or compensation for that and I did not get any anywhere with that
The first segment from Atlanta to Abu Dhabi was fantastic, but we got downgraded to a different aircraft from Abu Dhabi to Delhi. We were supposed to be on a flatbed business class when we booked it but just about one week before travel, we were changed to A321 Neo, which just has old-fashioned business class seats that recline but don’t go flat. While I fully understand that sometimes these changes have to be made for operational reasons, but I asked for some credit or compensation for that and I did not get any anywhere with that
I didn’t have a flight because it was a fraud and you allow it. Illl never use Kayak again!!!
We booked a business class ticket via Underpricer. Somehow they screwed up our ticket from Abu Dhabi to Ahmedabad. We will be hesitant to book again with them.
One of your male flight attendant was pushy and a bit of a martinette. Completely unnecessary.
i was not allowed to use lounge, although i had business class ticket, and nobody told me my ticket was not eligible to use lounge
second leg was more comfortable. Customer service in Abu Dhabi is okay.
Likes: on time departure, new plane Didn’t like:very poor quality food, very limited entertainment.no amenity kit etc.
Long way to improve. Toilets not working. Bad handling when flight was canceled
Crew did not cooperate… I just asked water twice for one crew member and she didn’t get anything.. and when I asked other crew member he gave me water and he was not respectful.. I kept Hindu non veg meal chicken .. when I get my turn chicken was not provided and then they gave me veg paneer and green peas curry which I don’t like..
