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Pros: Crew, food

Cons: I had to pay for the luggage. I thought it was included.

Pros: It was wonderful and great!

Pros: Fantastic customer service!

Pros: Ground crew very responsive to needs

Cons: non existing beverage service on a two and one half hour flight :(

Cons: Knees pressed up against the chair in front. Being tall means an uncomfortable ride. I was not paying £29 for an emergency seat.

Pros: There is nothing to say this is good and will not use BA again at all. BA charges a very unreasonable price for early seat reservation.

Cons: Not enough leg space for a long international flight. Entertainment is so poor that the TV screen is so bad and completely out dated.

Pros: American Airlines had awesome customer service, smooth flight, comfortable and seats were roomy for economy.

Cons: The crew did not speak in Catalan. Leaving from Barcelona, I assume Catalan should be spoken in the plane.

Pros: I got there

Cons: Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki.

Cons: Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00.

Pros: The staff was great, helpful and polite. Seating was fantastic, exit row with our children together in front of us.

Cons: We already had printed out tickets but it took over an hour and twenty minutes to check out bag. Additionally the flights departure was delayed by 25 minutes.

Pros: Nothing

Cons: Very long delay, got bumped for a flight the next day. Horrible experience

Pros: Food, entertainment system were very good

Pros: Customer service on point. Great food, comfortable seats. Availability of 2 check in bags is helpful for those who traveling for a longer time.

Pros: I was feeling very bad during flight. Crew made everything possible to make this flight comfortable for me. They took good care of me and were stopping by me, to check how am I feeling during whole flight.

Cons: This is not about airlines, but about passengers. All airlines should prohibit passengers to use fragrance. This lady who flew next to me, had strong perfume and it felt like she used half of the bottle, cause it was impossible to breath.

Pros: That was extremely nice of the company that we had that little package with toothpaste, toothbrush, pillow, slippers etc. Very happy about that.

Cons: I wish I could have access to wifi on the plane, to tell my family how I was doing.

Pros: Very friendly

Pros: Service is amazing. Food is even tasty did airline food. Staff is super polite and courteous.

Cons: Economy seats are less than desirable. I’m alarmist positive I booked premium economy in kayak. Never checked my booking and notice economy later. Could have gotten the same price for premium economy elsewhere. Super pissed

Pros: Fantastic customer service!

Cons: The crew did not speak in Catalan. Leaving from Barcelona, I assume Catalan should be spoken in the plane.

Pros: I like the service, the crew and the overall experience of flying Swiss.

Cons: I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point

Pros: Crew was lovely! Friendly and happy. Well organized and responsive.

Cons: Overseas flight seats were tight going and coming, and being that long a flight you feel you are sitting on top of your neighbors. Air quality descends on a long full flight, it became claustrophobic by the end. There was only an option for vegetarian-vegan, but I am not vegan. I won't do that again. My daughter's bag didn't make to SFO, even though we were early to check in.

Pros: This was a very short flight. They gave you a great little snack and drink. Was a very smooth flight and the crew were very friendly and welcoming.

Cons: Could not check in online because the system was down.

Pros: Very friendly, without being intrusive. Responsive and happy.

Cons: The plane from Milan to Zurich was wonderful, light airy and felt like a new plane.

Pros: Clean less of the plane

Cons: Entertainment system did not work at all

Pros: Nothing

Cons: Very long delay, got bumped for a flight the next day. Horrible experience

Pros: The crew was helpful and polite, food was good

Cons: Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already.

Pros: I got there

Cons: Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki.

Pros: For a budget airline, it was an excellent flight, on time, reasonably good seats, with vegetarian food as ordered.

Cons: It was slightly disorganized, with not a lot of smiles from the crew, but it was fine anyway. I wish food portions were a little larger.

Pros: This flight was shorter but i felt flight attendants were still very attentive.

Cons: Didn’t have individual screens to watch movies. One movie didn’t have English subtitles. Not that i cared because I was in and out of sleep, just pointing it out.

Cons: boarding was slightly confusing, but flight was super-full and many other travelers were rude while waiting. also - wifi did not appear to work at all, and directions were not useful

Cons: The crew was not very attentive compared to other times I have flown business class. Not very solicitous in terms of offering water regularly, etc. Also, surprisingly little food offered over a 14 hour flight from Shanghai to New York. A reasonable dinner at midnight, shortly after takeoff, then nothing till almost 12 hours later, and then not the hearty breakfast one would expect after that much time and on business class but a very small snack. Not very satisfying.

Pros: Direct flight. That’s it.

Cons: Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)

Pros: Ground crew very responsive to needs

Cons: non existing beverage service on a two and one half hour flight :(

Cons: The crew did not speak in Catalan. Leaving from Barcelona, I assume Catalan should be spoken in the plane.

Pros: Service is amazing. Food is even tasty did airline food. Staff is super polite and courteous.

Cons: Economy seats are less than desirable. I’m alarmist positive I booked premium economy in kayak. Never checked my booking and notice economy later. Could have gotten the same price for premium economy elsewhere. Super pissed

Cons: boarding was slightly confusing, but flight was super-full and many other travelers were rude while waiting. also - wifi did not appear to work at all, and directions were not useful

Cons: Absence of jet-way, unclean flight bad restrooms staff didn't speak or understand english

Pros: The service is phenomenal. They served so many meals i felt like a bear in hibernation, waking up, eating and going back to sleep.

Cons: I don’t have anything bad to say. The service was really good.

Pros: It was cheap, had a pretty good selection of movies, was able to choose my seat.

Cons: The food was pretty mediocre, staff was pretty stingy with drinks, ran out of drink choices, not that comfortable seats for a 15 hour flight, most of the staff was pretty rude to non Chinese customers. You get what you pay for.

Cons: Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00.

Pros: Clean less of the plane

Cons: Entertainment system did not work at all

Pros: Nothing

Cons: Very long delay, got bumped for a flight the next day. Horrible experience

Cons: I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience.