Our flight from Zürich to Los Angeles was canceled on the day we were supposed to leave. We found out only when we were at the check-in at the airport in Rome. So we could never fly home and now we had to be rescheduled to 22 July. By Lufthansa. And we never heard back from chat deal or you a KAYAK we tried to contact you over and over and now we’re incurring extra expenses to spend three more days in Rome. This is not acceptable. We would like someone to get in touch with us and I can guarantee you that if we don’t find out support from your in any way in regards to this situation we will never use your services again.
Boarding process confusing
Very cramped space. Not enough toilets. Entertainment options were good. Food was good. Service was fast.
The food wasn't good. Just don't bother!
If you can put on new planes on this route.
Pros: "Swiss doesn't"t always have comfortable planes but this one was super comfortable"
Pros: "Great organization, very efficient"
Cons: "Bag fees were not made clear on Kayak or Swiss website, seats on Edelweiss A320 we’re spaced too close together for my legs, though was not a problem on the 777."
Cons: "Checking, boarding, flighting"
Pros: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."
Pros: "Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me."
Cons: "YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH."
Pros: "Everything was perfect."
Pros: "Awesome business class seat, or rather throne"
Cons: "Limited selection of movies"
Pros: "Crew was attentive and overall I enjoyed the flight"
Cons: "Food could have been better"
Pros: "Crew was lovely! Friendly and happy. Well organized and responsive."
Cons: "Overseas flight seats were tight going and coming, and being that long a flight you feel you are sitting on top of your neighbors. Air quality descends on a long full flight, it became claustrophobic by the end. There was only an option for vegetarian-vegan, but I am not vegan. I won't do that again. My daughter's bag didn't make to SFO, even though we were early to check in."
Pros: "Nice cabin, clean . Friendly crew"
Cons: "I’m a small person & your seating is cramped & uncomfortable!"
Pros: "All good, just perfect and friendly crew. Great aircraft (B777)"
Pros: "Spacious Aircraft, nice business class, friendly crew, punctual flight"
Pros: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Cons: "Short flight with no entertainment, no means to charge devices."
Cons: "Nasty passport control person at gate check in"
Pros: "Everything was excellent from boarding with almost no delays to the service on board. We would definitely travel with swiss again"
Pros: "Friendly Crew , modern and spacious aircraft B777"
Cons: "Waited for baggage at Newark for more than 45 min"
Pros: "The seats in exit row were large enough for me to straighten my legs"
Cons: "Very rude attendants. Also if you sit in the exit row they don’t let you put ANYTHING on your lap or by your feet, even a sweatshirt that you remove for a moment. I have never had this problem on any other airline."
Pros: "Unlike some airlines the cabin crew is professional in appearance and behavior- courteous and pleasant. My husband and I enjoy the fact that ski equipment is taken without additional charge. The direct flight to Zurich is very convenient."
Cons: "Having to pay for seat selection"
Pros: "Flight was good"
Cons: "There was a one hour wait to get through passport control and go to the gate beyond the security check point."
Pros: "The seats were comfortable considering they were middle seats. The food was quite good and the entertainment selection was also good."
Cons: "Boarding was later than initially said and I did not know why"
Pros: "Nothing special"
Cons: "The business class seats were just like the economy class, not wider or extra space, only an empty seat in between, not worth the money. The first flight from Cairo to Zürich, no meal or snack was offered. Very disappointed in Swiss business class"
Pros: "good entertainment system, modern aircraft , friendly and competent crew"
Pros: "The food"
Cons: "There was one flight attendant that was rude. The reat were very nice."
Cons: "Our flight was delayed 25 minutes leaving Rome."
Pros: "Great entertainment system"
Cons: "Leg room space was a bit restricted compared to what I am used to"
Pros: "Service was very good."
Cons: "Three and a half hours delay due to technical difficulties. Food was only a small cheese sandwich and a bottle of water. Could have given us a little more food. Seat on flight did not recline. Extreme turbulence for half an hour, very scary, thought we would never make it! All in all, a bad experience."
Pros: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Pros: "Good crew and clean plane"
Pros: "good service"
Cons: "late departure, stressful to make the connection, had to check in hand luggage even though there was lots of space"
Pros: "My upgrade to first class. Service she good is good considering short flights"
Cons: "The fact that they made me check my carry on even though I was in first class. It fit in the plane on my first flight. Why wouldn't it fit on this plane!?"
Pros: "Crew were perfect food was fine"
Cons: "Seat was terrible. 44g is one of the worst seat ever. No place for the my legs..."
Pros: "The captain kept us informed of all the delays and changes to the flight. The food was excellent and served at appropriate times. The entertainment system proved enough variety for everyone to relax and enjoy themselves on the flight. The agent seated our entire family of four together in the middle section, which was convenient for all of us."
Cons: "The temperature in the airplane was very cold. Both myself and all my children struggled to stay warm, even with the blankets provided. Is there a way to increase the interior cabin temperature? I also wish they had allowed families with children to pre-board the flight."
Cons: "Hi, my flight was delayed for more then 20 minutes and I had next connection flight in short period of time. Even that they now that I will lose next connection they didn't wanted to change my flight to previous flight and they DID had extra seat in a plane."
Pros: "The crew (and food to a certain degree) are the only things at the moment that represent a bright side of Swiss Airlines."
Cons: "I have flown with Swiss several times. Every single time, I had to run in between my gates to make it to the connecting flight. And in the process of the turmoil and stress of rushing, I have witnessed airport people being extremely rude with passengers who were not at fault that their original flight was late and were merely trying to make it on time. Correspondingly, every single time I flew with Swiss, I never knew whether or not I will get my luggages. Simply put, your organization is poor and your flights are unfailingly late!!"
Pros: "Very comfortable seats for coach, good service."
Pros: "Real silverware. Great crew presence. Ice Cream and chocolate."
Pros: "Very prompt and courteus"
Cons: "Baggage missing for three days. Communication poor."
Cons: "person behind me wouldn't allow my seat to recline and was constantly pushing/kicking my seat. I notified crew, but nothing was done about it."
Pros: "Newer plane"
Cons: "I have been flying to Asia on Asian airlines and maybe I have become accustomed to flights and crews that know how to manage a long flight. For example: The crew seemed tentative and untrained. Saw the crew once between the meal at beginning and the meal at the end. I wonder where they can hide for so long on a small plane? Too many announcements by the Captain -- shut up and fly the damn plane! Do you think the crew might replenish the toilet paper on an 8 hour flight? on another note: Seat spacing is adjustable - very close seats Overall--- underwhelmed"
Pros: "Friendly cabin crew"
Cons: "Again, boarding was chaos. No special boarding for star alliance gold member."
Cons: "Missed my fight, not by my Folt(big accident on highway 80) .. Paid 400$ fee for next connecting flight, but first they told me I have to buy new ticket. My laguage was shipped only to Zurich, but destination was Vienna.. so they didn't let me on connecting flight.. It took another 3hours dealing with people from Swiss airlines(great service"
Nice airplane, quick boarding, excellent crew. The entertainment choices are very poor comparing to previous trips with LH. Food was horrible, neither one of us ate it.
We booked round trip from SFO to HAM. In general all went well, but checking in for the last leg, from Frankfurt to sfo, wasn’t possible in advance online, for unclear reasons. The gate agent at HAM was also unable to do this for us, such that we had to speak at the gate in Frankfurt to try to get seats and boarding cards. This was of course a source of unnecessary stress…
Sitting on the plane waiting for take off for 30 minutes and not AC plus rude flight attendants.
Pros: "Very nice and friendly service"
Cons: "Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul."
Pros: "Very smooth flight. Everything was perfect."
Cons: "Confortable seats"
Cons: "They lost my luggage and we barely made it to our connecting flight"
Pros: "Typical low cost economy uncomfortable seats and service. Plane left over 3 hours late."
Cons: "Could have informed us accurately about the possibility of making the connecting flight to our final destination. Gate we were sent to had left 45 minutes prior."
Pros: "Everything was amazing. I didn’t like the part where my luggage was lost and I still have no idea when or if it will ever be found."
Cons: "Having my luggage arrive at my destination with me."
Pros: "S380 nice plane"
Cons: "Food lousy Late leaving Singapore caused much difficulty"
Pros: "It was a new plane."
Cons: "Cleanliness - there was a pretzel and part of chewy bar between seats. There was no water service on this flight of 12 hours plus. There was no option of vegetarian meal either for dinner or breakfast. I did not want any special meal. There is always choice of vegetarian meal."
Cons: "delay could be complimented by faster speed"
Pros: "Everything. Crew was very friendly, always smiling. Helpful. Best flight."
Cons: "Passenger in front of me had her seat back during meal time. Not enough room to eat or maneuver."
Pros: "Everything. The staff were absolutely lovely, the brand new fit out of the 777 is excellent and modern, the entertainment was great as was the food. Overrall really impressed."
Pros: "I flew in the A380 bulkhead at row 50 from Munich to Hong Kong. Have flown premium economy with Lufthansa before, it was no different from before. The service is efficient. Entertainment was fine and had an interesting selection in their world cinema section."
Cons: "A pretty standard experience and nothing which makes you feel special. Other airlines might offer an upgraded meal in premium economy or a special cocktail, but not on Lufthansa."
Pros: "The meals were very good!"
Pros: "The staff is good"
Cons: "The service for a wheelchair is extremely bad"
Pros: "The staff on board the plane was excellent. I thoroughly enjoyed the flight! Food was delishious!"
Cons: "The ticket kiosk would not read passports. It was so frustrating to have to continuously try over and over again. With no attendant at the location and a long line, I wasn’t sure how to proceed. There were plenty of people having the same difficulty. It took about 12 minutes to occomplish a minut long job."
Pros: "Great food, great service. Crew was very nice."
Cons: "The video screen at my seat was malfunctioning."
Pros: "Attitude of staff"
Cons: "Food and delay"
Pros: "Excellent crew. Great entertainment options."
Pros: "The service. Smooth flight."
Pros: "Lots of food with free wine"
Cons: "Cos it's terrible on lufthansa"
Pros: "Lufthansa airlines never fails to provide excellent service."
Pros: "Exellent and smooth flight, thank you."
Pros: "Quick flight, but still provided a sandwhich which was really nice since I didn’t have time on my layover to grab food!"
Pros: "Smooth flight"
Cons: "Movie selection is very limited"
Pros: "Fast boarding, friendly crew"
Cons: "It was awful. The staff was more concerned with flirting with guests than everyone else. The seats were absolutely terrible. Getting off the flight the flight attendant had her back turned to everyone but made sure that the guests in first class were greeted as they discarded the air craft. As soon as she left everyone else from economy off the plane she didn’t even say have a good day, rather she had a nasty look on her face. This will be the last time I fly Lufthansa."
Pros: "there was a couple nice flight attendants."
Cons: "They still used old crappy screens that you couldn't see very well with any glare from windows. The movie selection was not great, not many good newer choices, lots of old movies/shows they probably got for super cheep or free. The food wasn't great at all. I've had much better elsewhere. They cut corners there too, not impressed."
Pros: "Service is excellent. On time."
Cons: "Cabin Crew does not pay much attention to customer need even in business class. They need to learn lot from KLM."
Pros: "Great service, on time departure, excellent amenities"
Cons: "The flight was over before I expected it!"
Pros: "Service, Efficiency. Quality of the food compared to Quality of the food other Airlines. Extra room provided by premium economy."
Pros: "Comfortable seating so it was easy to sleep. It was a night flight and I spent most of this flight, eating dinner and breakfast and sleeping. Great cabin attendants who accommodated every need without being requested."
Cons: "The check in and boarding at Logan airport was horrendous. The gate attendants didn't provide the same quality of attention and information that the inflight crew did."
Pros: "Im very happy with the costumer service of lufhtanza my mom who doesn't speak English or german flew for the first time with luftanza and she said the staff were helpful and she was satisfied with the service"
Pros: "Smooth flight. Competent crew. Excellent service."
Pros: "Crew was great"
Cons: "The flight was late, They kept us in the plane for 20min And bagages are delay...."
Pros: "Clean, comfortable, good blankets and lighting. Perfect for what I needed."
Pros: "Brand new Airbus 350 on the first transatlantic flight for Lufthansa was very nice"
Pros: "Great services and very good food."
Pros: "Senator lounge in franfort was very comfortable, showers were good, french champagne, overall good food on the flight and service level very professional"
Cons: "If the flight was longer I would not have minded I enjoy long haul on lufthansa"
Cons: "The service provided by the crew was okay but their attitudes were horrible. It seems as though they did not want to work."
Cons: "We were given seats directly behind their Premium Economy or whatever they called it on the return flight. We had purchased an upgrade. I have evidence of cc charges. While our seats (located directly behind the Plus section) gave us extra leg room (I don't know why) we did not have the wider seats, food service style and menu as given to those directly in front of us. There was actuallly a barrier between them and us which hit me in the head every time I stood up! On a long flight from Munich to LAX we felt and were cheated."
Cons: "They rescheduled me for 40+ hours of flight instead of the 19 that I had paid for. Instead of flying me directly Turin to Munich, I had to go Turin to Frankfurt, 5.5 hour layover, then Frankfurt to Munich, 13.5 hour layover, then Munich to Denver. 2 of those 3 flights were an hour delayed."
Pros: "Uh, bearable seats that lean back. Back so far yourvrear neighbor could play beauty salon and wash your hair."
Cons: "Increasingly, they cause a problem and then blame you and you have to create the solution. My ticket number got disappeared in this case. I felt fine, ate beef stew from Lufthansa, threw up for an hour until it and my dignity were gone, felt fine. Frozen bread bothers me. Coffee is good."
Cons: "overall service"
This flight was a bit of a let down compared to our departing flight. The food was pretty bad, I couldn't even cut the meat. But the thing that made this less enjoyable was the terrible check-in process. We waited over 70 minutes to check in for Business class. Numerous people almost missed their flight, which made the line even longer. I've never waiting in a standard line that long to check-in, so to experience it for Business class was disappointing at best. Also, the flight attendants weren't as friendly as the ones on our flight to London. One of them with dark hair was great, but the other 2 were grumpy and seemed irritable most of the flight. The experience was quite different from our flight from SEA to LHR, so it was a bummer to end the trip on a mediocre note--especially with the cost of these tickets.
Pros: "The movies in the flight"
Cons: "The temperature in the cabin was absurd. There were 3 people who fainted because it was an 8 hour flight, and the AC was not at an ideal temperature. I was sweating, and so was my mother. ABSURD"
Pros: "A350, smooth and quiet. Nice plane"
Cons: "Seats in business are a little crowded and close together. opening to get in and out of seat is minimal"
Cons: "The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight."
Cons: "Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights."
Cons: "My headphones didn’t work"
Pros: "Service good. Staff good"
Cons: "Very cold at night"
Pros: "In business class, seating arrangement, menu and entertainment excellent"
Cons: "Plane was 1 hour late and missed my flight."
Pros: "New A350 seating positions The attentive and respectful staff The good food and drinks choices The on time arrivals record, no matter what delay they seem to have good efficiency built in"
Cons: "The boarding in Singapore- Finnair are seemingly punished by being gated at the furthest end of the walkway. The security is slow due to the two single lines of screening, even though we are all in transit or have already been through checks elsewhere"
Pros: "Customer service and efficiency"
Cons: "The delay because of a software glitch"
Cons: "I hurt my knee. The legroom is too small."
Pros: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Cons: "Food was terrible."
Pros: "good service in spite of rather crammed conditions and short flight, UK newspaper was available, plenty of leg room (biz class consisting of one row in the front:))) - the lucky 4 in that 1st row were the only ones to get food, and also drink for free, it seems... and yes, the flight was short and otherwise uneventful, I was the 1st to walk off the plane."
Cons: "The plane was a tiny oldish commuter jet with 2 seats on each side of the aisle. In "biz class" you still had to rub elbows with your neighbor, something other airlines with newer planes have sorted out, but allowing extra space between seats.... but overall, for a short flight (not much longer than an average subway commute in NYC), it really was not a huge deal...."
Cons: "No food only blueberry juice and water"
Cons: "Nice flight, nice crew"
Pros: "Everything. Great airport, swift boarding, great food on board with an educational twist, etc"
Pros: "All is satisified."
Pros: "Took over an hour to check in. There were at least 300 people in line with one person checking economy in."
Pros: "рейсы точно по расписанию, без задержек, персонал внимателный"
Cons: "заказала и оплатила билеты за 4 месяца до перелета, а получила место в самолпте на самом последнем ряду у туалета"
Cons: "Delayed over 3 hours no explanation only technical problems. No food/water offered to people waiting a considerable length of time!"
Pros: "All was great!"
Cons: "Not that I did not like it but it was more like a surprise to me to have not seen a single Finnish in the crew ... Again, nothing wrong, simple surprising..."
Cons: "It is too hard to carry stuff on the stairs at the airports"
Cons: "I don't understand when a reason for flight delay is no aircraft. Wasn't it a scheduled flight? The €8 voucher is only enough to buy one glass of juice."
Pros: "The crew was courteous."
Cons: "Another passenger dropped a very heavy suitcase on my head. I have never been afraid for my safety before, but this time I was. I wasn't seriously hurt but what really upsets me is that the other person wasn't even reprimanded. Also, that suitcase was way too heavy and I'm surprised this person was allowed to board the plane with it. Also, boarding was horrible and the flight was late. I will never forget this experience and would avoid flying with Finnair ever again! This was really the worst flight I have ever experienced!"
Cons: "A very very small plane. Cold staff"
Pros: "There was like 5 movies to choose from and 2 shows, all the movies old and my screen kept on getting stuck"
Cons: "PLANE DID NOT ARRIVE ON TIME AND OUR DEPARTURE DELAYED , WE PLANNED ENOUGH TIME FOR TRANSIT AT HELSINKI FOR TOKYO BUT WE HAVE TO RUN TO THE GATE"
Pros: "Headset did not work properly overall it was great"
Cons: "Headset receptacle did not work properly I could only hear in left ear"
Pros: "Great service, great food, and comfortable seats."
Cons: "Food and drinks overpriced."
Cons: "food was about the worst I have seen (with special mention to the coffee served as it was def the worst even for airplanes standards) could not check in online ( web would not allow me)"
Pros: "Friendly staff, frequent food, frequent drinks (including wine) included in price of fare."
Cons: "Boarding method. Should board people furthest from the front of coach first to avoid clogging of aisle."
Pros: "Shortness of flight, very pleasant cabin attendant and fellow passenger. Flight on time and smooth."
Cons: "Neither of my two checked in pieces of baggage did not arrive, causing major anxiety, hardship and hassle after a long trip."
Pros: "The crew was great. The plane was either fairly new or recently refurbished. The new thinner padding on the seats was not a problem at all. For an inexpensive flight they gave a good value."
Cons: "The food was decent but not special."
Pros: "Boarded, departed on time arrived early. Food was good snd served timely. Attendents were very friendly"
Pros: "We ended up being on a BA flight which was fine. Ok service, check in from London much better than USA. In flight entertainment good."
Cons: "Nonchalant crew on the way back, I asked if they had any snacks half way into the flight as I didn't eat dinner, I went to the galley and the head of customer service heard my request, looked at me and just carried on reading his paper leaving a flight attendant to offer me a small bag of pretzels , which she had to search for. Very poor"
Pros: "Food on into fight inedible..No Food on domestic. Charge for everything."
Pros: "The crew members were very helpful and kind. Seats are okay. The music selection was pretty good."
Cons: "If you are not planning to sleep, bring your own book, tablet and earbuds! The airplane has no individual screens for entertainment, only tiny drop-down screens."
Cons: "The meal time was a bit odd and there was no snacks served in between midnight full meal & breakfast which lasted for about 8hours"
Pros: "Crew was very nice"
Cons: "Outdated planes: Intercontinental flight with no personal entertainment system, (cabin monitors only). Poor check in/No partner flight numbers listed: I booked a Finnair flight, it was operated by American Airlines, which is fairly common, but neither JFK or CDG listed the partner flight number or Finnair anywhere - which led to slow and confusing check in when neither Finnair nor AA could find my reservation"
Pros: "Direct flight"
Cons: "Service onboard was terrible. Very rarely saw the crew, constantly had to go up and and ask for a drink. 11 hour flight only offered drinks with the meal service..."
Pros: "Friendly flight crew made me feel very welcome . Food and drinks service was excellent, nice choices. Movie selection was vast."
Pros: "Flight operated by BA; food was excellent, wine was free, crew were friendly."
Cons: "Legroom so cramped its dangerous; worse than on my CRJ connecting flight."
Pros: "The pilot was briefing us about everything There werent much passengers so we were seated in a way where we had space. Great entertainment choices Great food"
Cons: "Notting i can think of"
Cons: "experience was awful. Helen Rowena Boysen"
The flight was excellent overall, no complaints
Pros: "the food is good"
Cons: "the bathrooms need to be cleaned"
Pros: "I had my own row of seating because the flight was pretty empty so it was very comfortable"
Cons: "Nothing. Excellent flight"
Pros: "The seats on the plane are fairly comfortable and the meals provided are good. Vanity kits handed out were good too"
Cons: "It starts off with a chaotic luggage check in. No order, the staff take breaks on a whim and leave long queues of passengers waiting to check in their bags. The cabin crew looked rather annoyed at us boarding the plane and didn't bother to smile or greet as we came on board. Since the flight was at 1:30am, we fell asleep almost immediately however the cabin crew woke us up by vigorously shaking my shoulder to ask if we wanted food. The vanity kits were just thrown onto our laps while we slept. The on board entertainment system did not work on the entire plane for the duration of the flight."
Pros: "Comfortable flight. Food was amazing"
Cons: "Time ,, always the time"
Pros: "It was pain in the bot no buddy wanna do he’s work missed the flight was so scared from how people treated me at the airport. And I didn’t go to Washington they changed my flight to JFK NY"
Cons: "If people do them work and they helpful then I was not missing my flight ."
Cons: "Pilgrims respecting people who are in flight"
Pros: "Great crew and staff. Great service"
Cons: "The best flight ever. Not much passengers, and that’s what made the difference."
Pros: "Positive and helpful crew. A few new movies recently released kept me entertained."
Cons: "The food was not catered to my taste buds it was strictly Arabic cuisine. The software that shows the realtime flight map looked very outdated and complicated to use. No blinds or earbuds given for sleep. Not enough food given for long flight"
Cons: "Flight delayed 90 min. Gate changed in last minunute , although written wrong on screens !!!"
Pros: "I requested a gluten-free food and i was lucky to enjoy my meals. Thank you!"
Cons: "Well done"
Pros: "Quick boarding and friendly staff."
Cons: "The atmosphere inside the plane was warm throughout the flight. It was a bit chaotic with the carry-on luggage! Unfortunately, many passengers did not abide to the rules and every one was storing their lugguage wherever they wanted! More organization would be highly recommended."
Cons: "Seats have thin padding with vinyl covers like bus seats. Rather than serve snacks, they set the cart in front of the emergency exit (!!) and made it self-serve. Most of the people on the flight are from countries where people do not queue, so it was a scrum. I've done this flight three times in the past four months. The movies haven't changed AT ALL. I was seated next to two terrible, nasty little boys who were apparently flying unattended! Isn't there a policy for children traveling alone? More to the point, they were literally wrestling at 3 am and infuriating everyone within earshot, yet the crew did nothing. An omelette is not folded scrambled eggs. If you fly through Saudi Arabia, you have to claim your baggage, take a 20 minute BUS ride between terminals and then check your bags again. Ridiculous."
Cons: "Some crew are helpful some are lazy"
Pros: "Seating and entertainment"
Pros: "When checking in, was offered seat at the emergency exit, without asking. Boarding was quick and service on plane excellent."
Cons: "Exit row seat did not recline, food was cold, no entertainment system"
Cons: "The e-Ticket wasn’t bought. I had to stay at the airport for 2 hours and finally no ticket was issued. Very disappointed. It’s my last experience with you."
Cons: "Dirty old aircraft.. crew was indifferent to passengers needs"
Cons: "Our flight was delayed from Saudi we came to the counter they told us to go back to the carrier counter which the cause to miss the flight to Seattle"
Cons: "The flight delayed for 1 hour without informing the passengers"
Pros: "Ample space. Good food. Place to pray for Muslims."
Pros: "Ease of booking and pricing"
Cons: "Why is it impossible for Saudi Air to give passsengers their kids strollers at the airplane gate like they do in all airports???!!! This is the second time this has happened to us in a week. I checked and double checked with the crew to make sure I get my child’s stroller by the plane so I don’t have to carry him on my back to baggage claim and of course they lied about returning my stroller to me to the plane after landing. Extremely disappointed and frustrated. Will avoid traveling through Saudi for as long as possible."
Pros: "All is excellent"
Cons: "They didn’t upgrade me to first class for free :)"
Cons: "Disturbance from co passengers"
Cons: "Airport of Jeddah"
Cons: "تجربة جديدة وممتازة"
Pros: "Crew very nice n polite, lots of food, good seats n movies, smooth easy flight, loads of baggage allowance"
Cons: "Officials n staff at Jeddah very rude n interval time btw connecting flights too short!!! Flight to Cairo very rough n no apologies or explanations from the crew about it"
Cons: "The check up at the airport"
Pros: "Check in and boarding"
Cons: "The landing was awful very big shock and impact that hurts in the head and neck."
Cons: "Transit in jeddah was bad.."
Cons: "food on each flight was not the one requested/ Called the customer service and specifically told them that my mom (the traveller) is a vegetarian and while her journey to the US, she did not get any food, had to eat only fruits. They suggested the Hindu meal and i happily agreed, but the exact same thing happened. Hindu meal turned out to be non-vegetarian Indian food! Never ever would travel by this airline again... lesson for life! would bad mouth about this airline whenever I can!"
Pros: "Spaces are huge you can relax and enjoy the wide sets"
Cons: "Poor food poor service"
Cons: "There were a lot of mix ups with our visit about our passports"
Cons: "Over the food and boarding and all the other things were not good at all. The crew was nice on our return flight."
Cons: "They rescheduled my flight from Jeddah to Abha without letting me know. Even being at the gate an hour before departure they declined to take me on the flight due to the fact that I had checked in luggage. After a 16 hour flight from LAX to Jeddah this was horrible to make my layover even longer . Asked for a voucher to use their lounge and they refused..."
Cons: "When checking in, we learnt that my seat wasn't available anymore cause they regularly overbook their flights. I had to be transferred to another company to come back home... after long discussion!!"
Cons: "AC not working Flight attendant not smiling Bad seats Worst flight I ever been to"
Pros: "New airplanes, delicious food, helpfull staff."
Cons: "The transit airport. Desperatey waiting for the new airport to operate"
Pros: "Leave gate on time"
Cons: "baggage was lost and airlines doesn't have efficient way of locating luggage. Guest relations wouldn't even call airport to check to see if any untagged or other luggages were found, they instead told me to call myself. Continuously told me that I need to be patient and fill out baggage claim form in 5 days. They were very unprofessional and kept hanging up the phone up on me."
Cons: "They did not even offer a vegetarian meal option."
Pros: "The crew was excellent, especially the stewardesses."
Cons: "Their wifi service is ridiculously expensive $32 and it doesn't work."
Pros: "The leg room"
Cons: "Boarding process"
Pros: "Flight was short"
Cons: "Seats are very tight if you are over 5’6"
Cons: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Pros: "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
Cons: "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
Pros: "we were on time and landed ahead of schedule."
Cons: "nowhere to store our cabin luggage"
Pros: "Quick boarding"
Cons: "Overpriced drinks and snacks"
Pros: "Head rest not comfortable. Short distance okay not long one."
Cons: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Pros: "Extremely rude."
Cons: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Cons: "I am not sure why they were delayed."
Pros: "The Business Class bed was nice"
Cons: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Cons: "You can choose your seat but when you pay you can choose a seat and I don’t like this"
Pros: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Pros: "It was a good flight"
Cons: "The long delay......"
Pros: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Cons: "Could not recline chair"
Pros: "Overall it was a good flight."
Cons: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
Pros: "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
Cons: "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
Cons: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
Pros: "boarding is thru gate and not tarmac"
Cons: "food are expensive."
Pros: "on time and departed early"
Cons: "none. is budget airline"
Pros: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Cons: "The flight was delayed for over 30 mins."
Pros: "Nice aircraft, on time departure and arrival"
Cons: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
Cons: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Pros: "Singapore to Hanoi flight."
Cons: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Cons: "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
Pros: "i did not see any entertainment."
Cons: "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."
Cons: "Temperature in cabin too warm on outgoing flight"
Pros: "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
Cons: "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
Cons: "It was moving a lot!!! :\"
Pros: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Cons: "equipment could use refurbishment"
Pros: "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
Pros: "The cost was cheap"
Cons: "There wasn't much room for someone who is 6'4''"
Pros: "Crew was cordial, helpful and patient."
Cons: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Cons: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
Cons: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Cons: "I had lost my luggage from Singapore to Maldives’s airport"
Pros: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Cons: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
Pros: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
Pros: "On time. Service on board simple. Crews are friendly"
Cons: "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."
Pros: "The flight was cheap and the plane itself (B787) is a new plane and the lower pressurised altitude is very nice."
Cons: "I didn't like being told off by one of the flght attendants for eating my own food on the flight. If Scoot's food was more reasonably priced I would buy it, but it is overpriced and therefore I need to bring my own. The seats are uncomfortable for sleeping in. The cabin temperature was a bit cold and with no blanket supplied this made it hard to sleep. Even though you are flying between two tropical destinations, I would recommend bringing a jumper."
Pros: "Scoot upgraded to a bigger plane, and as a result had more empty seats"
Cons: "flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed."
Pros: "Early baggage check and fast boarding. The flight was on time, too."
Cons: "Least amount of leg room I have ever had. I will not complain too much because the flight was only 2 hours."