Offboarding in Dubai was a bit confusing. The bus dropped us off, we passed the security, and then we were again in departure, no clue, no guidance on where to get our luggage
Everything was great except the boarding experience. After the check in, they "packed us" in a small area, very hot there. It would be nice to be aware of this, I'd wait on the outside area
Always enjoyed flying with Emirates, flown with others but they don't really measure up. The others are cheaper without a doubt, but not as good as Emirates
This777-300 is configured 2/3/2 for Biz class straight out of the 80s!!! Not to mention seats are narrow, bed does NOT FULLY RECLINE FLAT as advertised, and purser didn’t know that!! ARM REST HAS A REMOTE TABLET ON IT FURTHER CONFINING THE ALREADY NARROW SPACE!!! WHO thought this was a good design?? After flying the new A350-900 biz class Montreal to Dubai , this was a total let down!!
Warm staff, very responsive service. Well furnished cabin and comfortable seat and amenities. Excellent onboard wifi connection and very large comfortable restrooms.
Could not board flight due to visa issue and emirates staff at the airport refused to help rebook flight because it was made by another provider. It took hours of communicating with my provider and Emirates staff each of whom said it was the others responsibility. As the time passed, I was eventually told it was too late for rebooking as I needed to do this at least three hours before the flight. Emirates staff also said the would unboard me but I believe I was recorded as a no show. Our first flight from Sydney to Dubai was more cramped than other airlines which was surprising considering their reputation.
I take emirates because of direct flights Otherwise no Cabin crew niot friendly and never friendly across the airlines Planes old inside not renewd .. this is not an issue The issue is the poor service
Emirates First Class is always a treat with Caviar and service is always personalised.
Everything was great but the food portions and quality was awful
no problem with Emirates it was the underpricer subcontractor Who was ridiculous
Very poor No information given to why we turned around.. No one at airport to help
Same as already mentioned. This was more comforting as I got my aisle seat for my knee.
Flight departed punctually on time. Unfortunately it seems because the destination airport is a secondary airport the airline sees it fit to operate a plane with lower comfort and offerings. There was no inflight entertainment, wifi or let alone a screen to at least track flight status for remaining flight time.
It would help id flight crew were not rude and showed some courtesy. They were shouting at passengers and yelling instructions as if we were school children at lunch cafeteria!!
I wish I knew in advance that the connecting flight was by indigo air
Plane was good Crew was good Food was just ok Could have had more entertainment options But overall good
Awesome hospitality, awesome staff, awesome food & awesome travel time. Thanks
My baggage is lost. Flight cancelled, Rebooked ticket through long routes. Mental stress, emotional hurt
I wish the leg room was better for Economy especially for the outbound flights to India . The outbound flight to US and Qatar was good
The flight was operated by IndiGo and not Qatar, which is a budget airline from India. Nevertheless, the flight was uneventful.
Flight got canceled due to Middle East conflict. Just fly hasn’t refunded me the money
Business class ticket should include lounge access and seat selection. The food quality and varieties should be more. It was surpirise that no dessert was offered.
Good service. But on flight to Kochi no entertainment except in app. And no working outlets to charge phone.
No entertainment except on app. No outlets working to charge. Good service
Dirty and smelly lavatory and toilets in Wamos Air operated flights
It was great! Kept the time. Provided what was promised
The crew could have been more friendly and could have offered to make the beds. Also, Ethiad should have more vegetarian food options.
Nice crew , clean cabin , food was delayed due to problem with the quantity .
On this flight...fine. The one from India to Abu Dahbi, awful.
I booked and paid for a Business Class seat for myself and my wife. 4 hours before the flight i get a call saying the plane they sent doesn't have the correct layout to accommodate all the business class seats they sold me 3 months earlier at a premium of $1500 a ticket. So they have to bump me from Business to Economy and will give me a $400 credit (total of $800 for both seats) that I could turn in at Abu Dahbi for $400 in US cash. They then promised a row that we could have to ourselves and the arm rests would go up so we could spread out for each of us. My wife was taken care of but I was put in the exit row with the flight attendents set as part of the three...and the arm rest did not go up. When we got to Abu Dahbi, they would not exchange our credit for cash as promised. Very disappointed they took my money 3 months ago and refused to reimburse for the change in seats or follow the promises made.
More entertainment channels and better food, whatever food requirement you select.
As I mentioned flight from NY to Bangalore was excellent but the return flight from Bahrain to NYC was mediocre, Looks like a old aircraft also not much choice in entertainment.
The flight from NY to Bangalore was very good but the return flight from Bahrain to NY was mediocre
Pretty much what you'd expect for an economy flight. The crew were excellent as usual. The food was ok, but nothing special.
Staff is rude and condescending. Airline is badly managed. They take away their flimsy earphones and blankets one hour before the lading. I’ve never experienced this with any other airline. It’s a very portly managed and run airline that should be avoided.
The Senior Flight attendant was just amazing on our Flight GF 284 on 30/11/25. She was so attentive, helpful and caring not just to us but to all in our cabin.
Loading was on time and quick Not very many people
Amazing business class in a single aisle plane. Fully flat seats, pyjamas, amenity kits, all in all a really complete product. Service was good - not amazing - but they did a good job. Got a few hours sleep. Will fly with them again if I can.
They flight was without ait conetion weather was very hot
Did not have to leave plane. However found the wait tiring with nearly a full plane boarding at Male and being unable to get out of seat due to cleaners security and a full plane boarding with hand luggage. Staff were excellent despite a long and tiring flight due to stopover.
3 hours delay ,we changed plane after boarding and waiting inside
Apart from the staff at the airport who were amazing the rest of the experience with scoot was disgusting a very basic flight packed and uncomfortable no consideration to a disabled traveller. And even worse from Singapore to Vienna. All about the money. Not even a complementary coffee or juice. From the airline. The staff at the airport didn't look at me as been disabled and no help not even a wheelchair was offered. The food on the plane was cheap and tasteless and expensive no entertainment on plane and WiFi which had to be paid for was intermittent at best.
Uncoordinated boarding, seat comfort is terrible, even toilet is so small that overweight people wouldn't fit in. Baggage scam with additional fees. Stay away from this airline.
Forthright communication to the customers regarding services offered and any fees involved.
Scoot is a no frills budget airline. Do not expect a legacy airline experience.
I have taken more than 50 flights in the past year and this is the worst onboard experience that I've come across. There's always a risk with budget airlines and their creative views of customer service. Having bought a standard seat, we boarded at the assigned seat - we naturally couldn't choose ourselves as that would be extra cost. After take-off, the person in the row in front leans back their seat. As a frequent flyer, I believe this is their right, so I try to lean my seat back as well to have the same space available. However, my standard seat could not lean back, as the row behind was an exit row. As I had paid for a standard seat, not a less space than standard, I moved to the completely free row behind me. This was not allowed, as due to extra legroom, this would cost extra. Subsequently spent the next 30 mins discussing this scenario with the crew. I have no issues with budget airlines and additional charges, but if I pay for a standard seat, I want a standard seat, not one with less space. As you do not offer me a discount for the less space, do not try and charge me a premium, when I find a free seat with more space. It works both ways Scoot.
Finishes were quite worn, including our very scratched up seatback. No entertainment available, and the WiFi (even for “ScootHub”) was very slow. Crew were somewhat friendly.
Food & lower the prices. Look at Air Asia food look better & affordable
Not a frequent user of their website booking. Booked my check-in baggage and only realized that I did not book my check in baggage for return flight. The receipt was not clear in identifying that as well. Was charged exorbitantly at check in counter. Bad taste for sure when it is a business trip and not leisure trip. Baggage was delayed for more than an hour at belt back in SG.
Boarding took forever. It's also weird that we paid more (for preferred seats) to get on the plane last. Inflight WiFi never worked the entire trip. I want my money back.
