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Pros: Pilot communication

Cons: Free snacks & drinks

Cons: Checking, boarding and overall experience

Pros: It's like Air India the crew is old and cant serve the aircraft. Nothing I liked. Flight was very old. Waste if money.

Cons: Change the aircraft. Give us new aircraft or at least inform passengers this is old aircraft so we don't book. Premium economy price was very high. No service. Entertainment tv 4inc which doesn't work. Seats uncomfortable. It's better to travel will Emirates.i have no words why did I travel in BA.

Pros: FYI this was actually an American Airlines flight (AA 104) not BA. Anyway I love those 777-300ER’s, they are huge with great up to date ambient lighting, excellent, outstanding entertainment , and I had the whole row to myself. I often take this flight when flying home from LHR to JFK. 5 stars!

Cons: 5 stars all around

Pros: Crew and flight where amazing. Thank you

Pros: Food was really good and no delays. Entertainment also really good.

Cons: Can't really think about something.

Cons: It was a very long flight and the leg room is too small especially for a very tall person.

Cons: Free wifi

Pros: Crew was awesome.

Pros: Crew and flight where amazing. Thank you

Pros: The food

Cons: Boarding process. Waiting gate was small for the plane we were using

Cons: Great service, friendly team and most importantly great food

Cons: Luggage Fees out of Croatia despite my One World Status were a big surprise!

Pros: Staff was great. Good experience for our first overseas flight

Cons: Too long to get luggage off plane

Cons: Schedule issues, rerouted thru LA, very very painful travel, multiple security checks for an issue from the airline schedule. Airline doesn’t give reroute options. Two bags opened and missing personal items. Very frustrating travel. Kids meal choices missing on rerouted flights. I can go on...

Cons: The entertainment system broke down and the flight attendants seemed sassy

Cons: Rerouted thru LA and I have filled in all the challenges faced in previous review.

Cons: Pre boarding at the gate was slightly chaotic

Pros: Efficient well groomed staff, thoughtful amenities such as baby seat belts & toiletry kit containing toothbrushes. Palatable tasty cuisine.

Cons: Ticketing staffs should and can be more co considerate. Average rating at best, and sometimes very rude.

Pros: Seat was comfortable and the extra care package and warm towels were a plus. The food was good too.

Pros: Everything was great.

Cons: Outstanding

Cons: I booked and paid for special seats (last row in one of the cabins ) but they changed my seats as they changed the plane!

Cons: We went to Gatwick(75.00 Uber) to reschedule in person and we were told there were no refunds and if we wanted to change it would be 250 pounds. It is my wife’s and my 35 year anniversary and this wants a mood dampener

Cons: We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service.

Cons: Pre boarding at the gate was slightly chaotic

Pros: Crew was amazing!!!

Cons: The onboard entertainment

Pros: The crew was nice

Cons: Se take to much turbulence

Pros: Crew good, plane clean.

Cons: Seats very cramped.

Pros: Amazing crew , very accommodating , and friendly , professional, excellent!

Cons: Perhaps slightly better food, however choice of liquor & beer was excellent with tremendous service. 5 star service across the board.

Cons: It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from.

Pros: Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight.

Cons: Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled"

Pros: Seat was comfortable

Cons: Had reasonable size carry on and it was frowned upon? Seat was right behind business class and separation curtain just is my laps

Pros: The boarding process was easy

Cons: Some of the crew members were rude and inconsiderate - if you see that someone is sleeping, you don’t stand at their seat and lean on it and shake it while you’re waiting to give the security demo before take off.

Cons: Boarding was late and line was very lonf

Pros: The boarding process was easy

Cons: Some of the crew members were rude and inconsiderate - if you see that someone is sleeping, you don’t stand at their seat and lean on it and shake it while you’re waiting to give the security demo before take off.

Pros: I never made the connection because the flight was cancelled. I liked nothing about the flight and to boot I got sick because I was up for over 40 hours straight... 11 of them spent in Customer Service line.

Cons: It was a terrible two day experience that would have turned into over 3 if I did not cancel my flight plans.... vacation ruined.

Cons: The baggage took a really long time to be delivered to the carousel

Cons: The baggage took a really long time to be delivered to the carousel

Cons: 70’ late on a 45’ flight

Pros: Flight was on time, service onboard inspite of short flight, and the scenery of the Alps was breathtaking

Pros: Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago

Cons: 2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich.