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Very god service with smile. Aircraft a bit old, TV doesn’t work, luckily we can use our mobile to connect to their TV.

I always love to travel with Garuda. Staff are great. On time. Efficient. food and drinks plentiful. pillow and blanket. But there were no live demonstrations of safety. I honestly have no idea where my life jacket is. On the way to Bali we werw not made to put on seat belts , although we were on the way back. What I hated this time was the waking of passengers after 2 hours for breakfast when it was still dark. Not sure if i will travel back to Aus on that flight again . Being welcomed with a breakfast 2 hours after shutting my eyes in the dark was Horrible and left me jet lagged after only a short flight.

Very pleased. Very professional and organized. Very clean aircraft. Efficient boarding and even a snack.

Would not fly again. Everything is sub par. Honestly not worth the price we paid. Would have rather flown Jetstar and saved the money.

Entertainment was poor at best. Very old movies and tv show and not really good ones .

It’s been a while and I saw lot of improvement. Flight was on time, friendly air crew, good food and comfy leg room.

For ground ticketing crew to honor the seat I’ve chosen instead of separating me from my family WITHOUT INFORMING me!

Good, ontime performance...hard products is somewhat out of date

On air services are excellent. The Garuda Lounge at Terminal 3 Soekarno-Hatta International Airport need to have special management attention in cleanliness and the service quality.

I hopefully cancelled this flight and will get a refund. I am disappointed that you did not stop alerts about this flight and seem to think we went on it. It doesn't seem like your company communicates well internally. Also from my end, I hope you have some clout to resolve things. That has to be part of the package you offer. Thank You, William Ashley

“They carefully called each boarding group in turn, only to herd everyone onto a bus for the drive across the airport apron. By the time we reached the aircraft, all semblance of orderly boarding had disappeared and it became a complete bun fight to get on board. Rather nonsensical really — why bother with boarding groups in the first place?”unless you are at an air bridge!!!

3 hours delay ,we changed plane after boarding and waiting inside

Uncoordinated boarding, seat comfort is terrible, even toilet is so small that overweight people wouldn't fit in. Baggage scam with additional fees. Stay away from this airline.

Forthright communication to the customers regarding services offered and any fees involved.

Scoot is a no frills budget airline. Do not expect a legacy airline experience.

Food & lower the prices. Look at Air Asia food look better & affordable

The cosmetic condition was pretty run down. The carpets were badly worn out. Even the paint on the wings was chipped and peeled! Looks like they are running these 787s to the ground..

6hrs fly they dont give you a glass of water from seoul to singapore need to buy drink and food plus they charge for bag on international fly is always Free 1 bag from seoul to singapore is Not a local fly you are traveling true asia same story from singapore to Bali no water drink after payment for bag drink cost more the regular airline Well never use this company again we use regular company like Delta korea japan China and even scoot parent company Singapore Air

We flew on the 787 Dreamliner direct to main gate at KLIA2, quick entry via eGate and on the train 41mins after touchdown. Go well SCOOT

U could offer everyone a drink ,juice or water.. coffe or tea ...ur air craft isn't a flea market ,where someone has to buy a tea or water!!