Pros: "Served snack; modern plane"
Cons: "Good value for money - no hassles."
Cons: "It took quite a while to get off the plane."
Pros: "Gentle and warm manner from the crew. Boarding was easy and swift."
Cons: "It was a nice gesture to have food on the plane but bolony on a croissant is a no-no. Maybe just cheese or a simpler less heavily processed meat. I didn't eat my sandwich because of the colony."
Pros: "Great Airline! Airlines in the USA could take lessons from MAI."
Cons: "These planes are not suitable for European sized passengers. I'm 1.86m and there was absolutely no space for my knees and no head rest on the seat to reach my height. The food is inedible."
Pros: "Nothing stands out on the flight but checking in was painless and smooth"
Cons: "Nothing really."
Cons: "That was the least room I've EVER had on a plane. There was no way I could sit with my legs in front of me. I could count the hairs on the head of the guy in front of me (he didn't have that many), and it was a good thing there was no one sitting next to me, or we would have elbowed each other the entire trip. The food was mediocre, though it was served with a smile. Won't fly this airline again."
Pros: "Pleasant, courteous staff."
Cons: "Literally not enough leg room. Good thing for me it was a short flight."
Pros: "Very responsive and generous service."
Cons: "Boarding was a little confusing."
Pros: "Great crew. Very polite and responsive!"
Cons: "No entertainment or flight status on screen"
Pros: "Fairly good price for a flight out of Suvarnabhumi Airport."
Cons: "Was given information about their frequent flyer program by their check-in staff and satisfied all the criteria for elite membership only to be told suddenly that the information previously given to me was several years old and that the requirements had been more than tripled since then."
Cons: "the aircraft insulation was bad and leg space wasn't great."
Pros: "Crew and services"
It’s THE worst international flying experience I have had. I will avoid this airline.
Pros: "Quick and easy boarding and very friendly crew"
Cons: "Nothing really. For a no-frills flight, it was a great value"
Cons: "GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING"
Pros: "Smooth boarding"
Cons: "Leg room"
Pros: "Smooth check in"
Cons: "That the in-flight wifi really is free instead of making the passengers to pay"
Pros: "The boarding was fast."
Cons: "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
Pros: "No comment"
Cons: "Be punctual."
Pros: "correct priority of boarding respected luggage handling very fast"
Cons: "quality of food"
Cons: "Never Kiwi.com again! Thailand to Indonesia both flights on AirAsia but they would not book my bag to final destination. In Kuala Lumpur had to go through customs (LUCKILY! no visa required) get my bag, go security line again, check bag again. Took over 2hrs stressed if I would make my flight."
Cons: "I didn’t have any food so am unable to comment on this"
Cons: "this is the first international flight that charges you money for everything on board. hungry? purchase food. thirsty? pay for the water as well. even for the check-in luggage, you have to pay. so pay a little more and book a nicer-better airline. the crew is not professional and does not understand how to talk to clients properly. I am well aware of the fact that clients are often over demanding in the services they are being provided and rarely appreciative of the crew that does everything to make your journey pleasant. However on all the four Airasia flights from Delhi Kuala Lumpur Phuket, the overall attitude of the crew members was not nice."
Cons: "I was charged $183 USD for the same bag that was free on Malaysian airlines. Huge extortion rip off."
Pros: "Very understanding and helpful flight crew"
Cons: "Such a poor on time record"
Cons: "Baggage problems in transit"
Cons: "No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in."
Cons: "Notification of delayed flight wrong."
Pros: "Pleasant counter service at the terminal."
Cons: "Half hour late"
Pros: "Assistance in check in"
Cons: "After early boarding still wait like 30 min plus seating in plane"
Pros: "On time and very friendly helpful staff. Especially ground crew"
Pros: "we arrived almost half hour ahead of schedule"
Cons: "I arrived 3AM at KKIA, expected boarding time is 5.30AM but check-in counters are not open until past 4AM. Already 4.30AM but there was still only 1 person at the counter. Not enough instructions for self-service but no one on the floor to assist people. Arrived at my gate 15mins before boarding time. At the gate, they put up both TPE and HKG boarding information which confused the passengers."
Pros: "Efficient boarding....took off early in both directions!"
Pros: "On time (early on the return leg). Interesting usage of onboard wifi to deliver inflight entertainment. The choices of the channels was mediocre. Nevertheless, a good start."
Cons: "Same food (on return leg) with no other choices choice with the value pack add-on. Pasta was overcooked."
Cons: "Aircraft arrived slightly late"
Pros: "convenient flight times"
Cons: "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"
Pros: "Avoid this shitty airline since it’s NEVER EVER on time!"
Cons: "ALWAYS ALWAYS ALWAYS ALWAYS LATE Aaaarrrggghhhh!"
Pros: "On time boarding ...very efficient"
Cons: "Offer same type of value food...even worst tasteless"
Cons: "Duplicitous and sneaky policies. They tried to scam us out of $175 to check our luggage (it turns out we only should pay $16). Be careful."
Cons: "constant flight delays"
Cons: "Late flight, not enough announcements"
Pros: "Staff very helpful and knowledgeable... enjoyed my flight! Thank you so much!"
Cons: "Nothing...everything was perfect!"
Pros: "The crew were very pleasant... they were efficient and organised, modern, smart and 'on it' when necessary. I didn't eat as flights were short... no entertainment although they do have Rokki wifi to watch stuff on phones and tablets... I didn't bother though. Boarding was slick... time lost due to late departure was largely recovered in flight... Aircraft was clean and comfortable. Will definitely use as my airline of choice when travelling in the area..."
Cons: "Too hot - needed cooler air"
Cons: "Badly managed check-in queue even for online checked passengers doing bag drop - 3 hours before departure at NAIA 3. There was no announcement from airline staff or anyone for that matter at the gate that the plane will be delayed. Plane departed 2 hours late and sitting in the tarmac with poor cooling inside the plane. Badly managed budget airline."
Cons: "Flight was delayed twice. We missed our connecting flight and the next flight wouldn't be until the next day. Customer service was ridiculously slow."
Pros: "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
Cons: "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
Cons: "Delay delay"
Cons: "Flight was delayed."
Pros: "Very little"
Cons: "Flight delayed by around over 7 hours. Only discovered this when went to check in. This has meant we are currently stuck in KL airport awaiting a morning flight having already paid for a nights accommodation in Penang. Airline has refused to take any responsibility for the situation."
Cons: "No family priority boarding."
Cons: "The leg room is deplorable. My knees were continuously hitting the hard seat in front of me and going sideways wasn't even an option. I've never had this happen to me before. I'm a female and 5'9 and this is the least space I've ever had on a flight. So uncomfortable I can't imagine a long flight with this airline, which is good to know because now I will not use them for flying to Malaysia from NYC. Also both flights were delayed by nearly an hour each."
Pros: "Surprised to see t&Co coffee is serve, good n keep it up Flight is early 20mins on reaching kl! Very good"
Pros: "Overall not bad the flight left on time and was a good flight."
Cons: "Please be forewarned, pay for your bags ahead of time if you can figure out how. We had a short flight from Singapore to Kuala Lumpur and had not paid for our bags. It ended up costing us more for two bags than the flight for the both of us. For that reason alone I would probably not fly with them again unless it was the only option."
Pros: "Flights were on time."
Cons: "All food and drinks were sold at additional cost, not even small snacks or water included in the price of the flight ticket."
Pros: "In the US most recognize Southwest Airlines as an efficient low-cost carrier. AirAsia is all that with nice aircraft AND comfortable assigned seats."
Cons: "If your going to check a bag you can do it easily at the airport and you will pay per pound/kilo. If you know the approximate weight you can do it in advance on-line and save time. Example: 40 kilos /80 lbs was $40 usd."