late arrival on a TK flight meant I missed my next TA flight. Had to wait a day to get a flight and they would not reschedule me all the way back to Denver. I had to buy a last-minute ticket from Washington Dulles to Denver on top of paying over $6000 for a business class ticket. I don't think I would ever fly Turkish Air again.
Very Bad experience bqz I was missed my next flight.
Rude staff. I would avoid using the word racist but definitely partially or discriminatory. My 72 yrs old mother who is also disabled was traveling on this flight. She was the second passenger boarded to the plane. The First elderly couple ahead of my mother were allowed to use the airplane bathroom but my mother was denied entry stating it was for safety reasons. My mother objected the the couple in front of her were allowed but hostess still stated that due to the flight safety reasons she can’t use it. Even my mother explained that he is using blood pressure medication that’s why she have to use the restroom frequently but the crew continued arguing her. At one point the Mae attendent even suggested that if that’s the case my mother can urinate in her seat. The level of disrespect against an elderly lady is beyond my comprehension. This matter will be taken to the social media to shame the employees involved.
I loved and appreciated the agent at the check in counter in Amman. He was very professional and helpful. I believe his name was Lawrence. All I saw from him were smiles after smiles after smile. Very kind and professional. Overall trip was comfortable and pleasant.
Amazing! Big line at Check in was diminished in 10 minutes. Boarding was quick and efficient. Service and food great. Only minor point: seats could be a little broader and for me being small, something to put your feet on during the flight would be great.
The in flight entertainment was very good but unfortunately I feel they could have been more attentive to the customer. This is saw on all my Turkish airlines flights , besides dinner service you never really saw the attendants.
Terrible boarding process, no proper line maintained even for business class, crews are not very attentive, business class food quality / variety / quantity have gone down, everything has become cheap.
Overnight flight in the old style Business class, but still very good.
The lines to check in both at LAX and coming home from Cairo were ridiculous. Close to 2 hr to check in. I had pre-checked at LAX so I was able to get into a shorter line but it was still over 45 minute wait. In Cairo the travel agent with us was able to get us in the Business Class line but that was over an hour wait. Then in Cairo the plane was delayed over an hour. Missed the connecting flight. The airline gave us a food voucher for a few US chain fast food restaurants and the items that could be ordered we limited to only 2. Had to wait 4-5hrs for the next flight. I get that flights get delayed and its not really anyone's "fault" but the airline has an opportunity to demonstrate that they realize that this is a real inconvenience and step it up a bit.
Everything is outstandingly excellent except the entertainment system that is old
Was terri le experience with gate lufthansa personal at Frakfurt.
The service and flight was great. Luggage came out very quickly!
I ended up in Lufthansa to Zagreb because of our delay
They gave us free up grade to a roomier seat.
This was a short flight and not much to share. The flight crew was very kind.
Turns out you cannot use the Lufthansa app to check I for flights bought from a 3rd party. Had to locate someone to ticket me in Frankfurt. I was not the only one. What a hassle.
The in-seat TV systems have good selection but the interface is slow, like a computer that is 10 years old and barely responds to commands. When you tap on buttons there is often a lag or the screen doesn't respond at all. I'd recommend having a basic meal option on all flights. The flight offered a chicken or pasta dish, but the chicken was some strange barbecue sauce with a puree and fancy cole slaw that didn't go together. Why not a basic chicken with rice dish? I wanted the pasta but instead of a basic tomato sauce it was an alfredo. I understand the idea of trying to make an airline meal fancier but it's going to be subpar no matter what you do, so why not strike the middle and stick with basics that most people will enjoy? Pasta with tomato sauce and a couple meatballs, with a biscuit, and a chocolate chip cookie or chocolate brownie for dessert--cheap and easy.
My flight from Munich to Zagreb was canceled, no one bothered to let me know. I only found out when I came to check in in Denver. Kayak company wouldn't even issue me a new flight. They said that United Airlines holds my ticket. With United I was around 90 minutes call with supervisor who was trying to explain that she can't help me change canceled flight, Kayak agency should do this. On the end she issued a new flight with 24 hrs overlay I Munich. The whole ordeal was so traumatizing for me. I am a women traveling alone. No one offered hotel or any tipe of help in Munich. Traveling these days is so poor, No one is taking any responsibility for anything, we are left to suffer their unorganized mess, and pay really good money for it. I was not gonna wait 24 hrs in Munich, I had to take taxi to city and took a bus to Zagreb. Terrible experience all around.
I paid over $1500 for the flight. I requested a refund, but all they gave me in return was $100.
Food is really bad quality and taste Entertainment system is very slow responding
