I had selected seats together for my family of three when I first booked my tickets in February. However, I realized only when I checked in at the airport that the seats I had selected were no longer assigned to us and we were completely scattered across three different middle seats instead of being seated together! After requesting the Singapore staff to have us seated together on a full flight, they managed to find something but it was right next to the rest rooms and the whole journey of 15+ hours was really unpleasant. They said that the seat selection isn't locked and the airline can reallocate the seats anytime. No one ever told us this and it was a terribly unpleasant surprise. Will avoid Kayak/underpricer and Singapore in future
Service was very good, food and entertainment systems were good
I find it was a bit hot before take off. If there is a way to improve the airflow it would be great
The crew was very courteous and professional. the flight is relatively clean and comfortable.
The staff were amazing and very kind. The seats recline a little too far back and are up close when sitting behind.
It was a middle of the night changeover, so we were all ready for sleep. Staff were helpful and managed a few hours sleep. Food options were good.
Seating cramped; close to toilet, foul smelling and noisy, very unhygienic and disease risk Free and paid Wi-Fi NOT accessible at all - misleading advertising Very expensive sunglasses disappeared from back seat pouch. Coffee disgusting and cold
Excellent customer service from pre boarding to the end. Really enjoyed my flight. Very helpful crews during flight as well. Will definitely flight with Singapore airlines again.
Food quality and serving frequency was poor. Travel kit was not provided. Flight was very bumpy. Overall, not a good experience.
Well, I didn’t like much. The staff didn’t have any beverages except for coffee and water and they never came by. The food just sucked. There was no entertainment at all.
Too many carryon bags with size of checking bags. Because of that space was not there to put carry on backpacks.
Nice crew.flight delay fromBKK for some ground prep issue I guess, crew serve well to guest, and respect to guest as well. As usual AC is old,and nt much comert in compare to other rehional airliners.other than that.all good
Flight was on time.food is as usual good.Aircraft is old.old A320, seats aithout any display.crew serve well
When flying from Indian Sector, should be more prepared with Indian food
KAYAK Real time status update is not accurate.the flight inbound rejected and go around.and came back and land. Delay abt 30 min.still shows ontime.track ur self if u wana real time.and cabin crew s are nicer. Aircraft is jst ok.old airplane.and in midflight ,seems have some compressor issue.airconditioning was nt work properly either.I could litarary see guests were cheking if AC is working.bt on landing it start to gv cool.which probably some one intentionaly kept .which was so bad.even breathing was bit difficult.otjer than that.for me all ok.
This leg of the trip was smoother than compared to the initial trip. Sri Lankan Airlines still have much work to do to improve the overall travel experience.
Very good crew, very efficient. Unfortunately not all items listed in duty free catalog were available.
Very professional and well managed. On time, great staff and comfortable.
Kayak company fake total I m not travel my payment reverse plzzz my credit card
Terrible experience. Unexpected wait due to staff delay was not taken proper care. Food inflight could be better where as flight attendees on flight hospitality was 100%
Automated check in could have been better organised and informative
Flight delayed for one hour last minute change the gate this is something new? Wak all over the airport bit fast bording to flight smd miss my meeting in kuaa lumpur is the year end meeting no internet in flught which is not good Anyway overall is good thanks to the crew on duty Un able to check in on line and choose the seat thatbi wanted and in flight meal too unable to purchase rrally sad Should get priority seat in next booking
Fast Pass but delay at Check-In Counter. Limited Counter when there are alot of ppls Check-In
My flight boarding was interrupted as gate staff said I needed visa in advance for Vietnam....
Boarding was nuts. Gate change. Delayed. No communication from gate staff. They seemed lost. Rest of the flight went well
should remind people who cough must wear the mask. A few persons surrounding keep coughing.
Second time flying on AirAsia. They’re fine for a low cost carrier, so I don’t expect high level hospitality. They could have informed us that the flight would be delayed even if by a few minutes, instead of the passengers asking the gate agents why we’re not boarding 8 minutes before takeoff. And given some of the passengers on this particular flight were problematic, the crew did great handling such people.
I left the city late and fortunately the flight was also delayed 50mins
By the time the “sell “ cart came around to row 17 they were out of several items. This happened both leaving and arriving in Kuala Lumpur. Poor planning.
I don’t travel I need my ticket back until now am with so many communication daily to get my refund
No food/drinks included for BOM to BKK I paid 675£ for LHR-BOM-BKK (return) flight.
Flight was delayed and due to this we almost miss the connection flight
Terrible experience at IST airport due to mismanagement by ground and wheelchair staff.
I did not like the communication gap existing amongst the staff and the customer. My flight to Nagpur was delayed by two and half hours but it was informed to me on email ( not by W.A. or SMS) when I have already left my home in Baner area. I was painfully detained at airport with luggage when the gate no. 10 was changed to 5. I'll never recommend your flight to anybody.
There was inordinate delay without any plausible reason. This has become a normal feature of Indigo now a days.
Flight was delayed by 1 hour 20 minutes. Boarding experience was pathetic, even arrival got delayed due to lack of ground staffs.
Cancelled flight probably not enough seats were filled. Mess up with luggage and it took 1.5 hrs to start dispersal on belt
Try to Fly on time without keeping commercial passengers stranded
No comments on food as I did not order. A normal Indigo flight was made memorable by the staff
Liked the XL seat, but didn't like the check-in process at the Delhi Airport gate 5B. Though I had paid for the priority boarding, there was mad rush at the gate and allowed whoever with might pushed in. Then at the gate we were picked up for compulsory checkin the hand baggage as the flight was full. There were any with more than 2 bags and massive cabin baggage. But they didn't dare to stop them.. Overall a very badly managed check-in process.
Boarding was through bus even though aerobridges were empty. Major mess
Flight leg to and from IAD/Delhi was good. The leg to and from Delhi/KTM was terrible.
Direct Connection is the biggest advantages. Aircrafts are now better but food and beverages could be better and served more often in a ultra long flight
Information about when boarding would start was missing. Ground staff wasn't ready to provide any information with the answer being in the next 15 minutes any time we asked. (Took 2 hours)
I don’t like air India seats are too small and staff are not that nice
Everything from check-in, punctuality, working screens, food, service, baggage handing
Comfortable seats, on time departures and arrival, and helping staff
Departure gate flipped twice within 15 minutes. Made passengers to move from one gate to other. Delayed boarding and departure. This is inconvenient for elderly wheelchair passengers and people traveling with children.
Our journey was pleasant and the service provided by Cabin crew was commentable.
The only redeeming area was the crew were very nice. The aircraft itself was very old and literally falling an apart (arm rests with chunks taken out of them, remotes dangling from seats, tvs not working). Boarding was chaotic and disorganized. The food was fine but not good. The entertainment was technologically challenged and the options limited. If you can find a cheap ticket it’s worth the risk, but in the future I will be avoiding air India
