I don’t fly also same as previous no refund even it’s airlines or agency mistake
Pros: "I was not accepted by the airline and I didn't get any assistance aside from getting out of the airport. Tried calling and all they can say is we cannot do anything"
Cons: "Travellers should be informed about the restrictions and guided on what should be done."
Pros: "Quick and easy boarding and very friendly crew"
Cons: "Nothing really. For a no-frills flight, it was a great value"
Cons: "No wifi as advertised"
Pros: "Smooth boarding"
Cons: "Leg room"
Pros: "Smooth check in"
Cons: "That the in-flight wifi really is free instead of making the passengers to pay"
Pros: "The boarding was fast."
Cons: "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
Pros: "The flight was okay, service was okay."
Cons: "Could be better if the departure was on time rather than delaying too much without clear explanation."
Pros: "correct priority of boarding respected luggage handling very fast"
Cons: "quality of food"
Cons: "I didn’t have any food so am unable to comment on this"
Pros: "quick boarding, flight duration and scheduled arrival Attracting fares since it’s a budget airline."
Cons: "The seats didn’t even have a recliner."
Pros: "I will say that the AirAsia crews do save the day. This is my first time flying AirAsia on a 3 leg trip (currently on leg 2) and the crew members have been absolutely awesome and stellar."
Cons: "I’m just a BIG guy so space is my overall complaint. But as my first experience with AirAsia, it has not been a great one. First my initial flight kept being delayed and delayed until it was actually canceled. Then my second leg of my vacation trip, again, delayed and they just had us standing in line waiting to board our flight. Again I give praise to the wonderful crew members for the stellar and comforting service. They truly are the reason I have not given up on AirAsia just yet. Now I do have one leg left, my tip home...I’m hoping that this one will be the overall best experience for my AirAsia. I’m praying for an on time departure, and another wonderful staff and just a tiny bit more leg space. Wish me luck"
Cons: "Was taken aback at the baggage fee and the low amount they give you - 12.5kg before charging is pretty low."
Cons: "Notification of delayed flight wrong."
Pros: "Pleasant counter service at the terminal."
Cons: "Half hour late"
Pros: "Assistance in check in"
Cons: "After early boarding still wait like 30 min plus seating in plane"
Pros: "On time and very friendly helpful staff. Especially ground crew"
Pros: "we arrived almost half hour ahead of schedule"
Pros: "Efficient boarding....took off early in both directions!"
Pros: "Overall in flight experience quite good."
Cons: "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."
Cons: "Aircraft arrived slightly late"
Pros: "convenient flight times"
Cons: "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"
Cons: "Duplicitous and sneaky policies. They tried to scam us out of $175 to check our luggage (it turns out we only should pay $16). Be careful."
Cons: "constant flight delays"
Cons: "Late flight, not enough announcements"
Pros: "Staff very helpful and knowledgeable... enjoyed my flight! Thank you so much!"
Cons: "Nothing...everything was perfect!"
Pros: "Quick easy and simple. Staff were very friendly."
Pros: "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
Cons: "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
Pros: "Like food and nice crew"
Cons: "Always worry delay"
Cons: "Flight was delayed."
Cons: "Almost impossible to request wheel chair service for elderly even if we are willing to pay for it. Any add-ons or extra services come with unreasonably hefty (and hidden) price tag. I would absolutely avoid flying AirAsia at all cost in the future."
Pros: "Everything went smoothly on this flight - couldn't ask for more! Checking in at Hong Kong airport was great and fast."
Cons: "Not enough directions signage when arrived in KLIA2."
Cons: "Twice in the same week that AirAsia cancel a flight. They are the worst company ever. When you ask them no one knows anything"
Pros: "Everything was there"
Cons: "Flight was delayed"
Pros: "Walking straight through security and into the plane.... (due to online check in and just bringing my carry on)"
Cons: "The 20 minute delay which they did not announce. I know it's delayed because I can see the pilots at the gate.."
Pros: "Overall not bad the flight left on time and was a good flight."
Cons: "Please be forewarned, pay for your bags ahead of time if you can figure out how. We had a short flight from Singapore to Kuala Lumpur and had not paid for our bags. It ended up costing us more for two bags than the flight for the both of us. For that reason alone I would probably not fly with them again unless it was the only option."
Pros: "Ease of web checkin but it took too long to drop off luggage"
Cons: "No inflight entertainment. Had to buy food including all beverages."
Pros: "Great service and amazing food !"
Pros: "Flights were on time."
Cons: "All food and drinks were sold at additional cost, not even small snacks or water included in the price of the flight ticket."
Pros: "Same as for earlier flight"
Cons: "Same comment as above"
Pros: "cant think of anything."
Cons: "the air asia klia2 terminal is a dump. the gate seats are rock hard/uncomfortable. the air con in the terminal was set too cold. I think the check-in baggage fee was too high. if I would have ordered food the price would have been close to ctrip fairs, and on those flights u might get entertainment. I don't think I saved that much to not consider other carriers next time."
Pros: "In the US most recognize Southwest Airlines as an efficient low-cost carrier. AirAsia is all that with nice aircraft AND comfortable assigned seats."
Cons: "If your going to check a bag you can do it easily at the airport and you will pay per pound/kilo. If you know the approximate weight you can do it in advance on-line and save time. Example: 40 kilos /80 lbs was $40 usd."
Cons: "Seat too close no lrg room."
Pros: "The leg room"
Cons: "Boarding process"
Pros: "Flight was short"
Cons: "Seats are very tight if you are over 5’6"
Cons: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Pros: "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
Cons: "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
Pros: "we were on time and landed ahead of schedule."
Cons: "nowhere to store our cabin luggage"
Cons: "I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips"
Pros: "Quick boarding"
Cons: "Overpriced drinks and snacks"
Pros: "Head rest not comfortable. Short distance okay not long one."
Cons: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Pros: "Extremely rude."
Cons: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Cons: "I am not sure why they were delayed."
Pros: "The Business Class bed was nice"
Cons: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Cons: "You can choose your seat but when you pay you can choose a seat and I don’t like this"
Pros: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Pros: "It was a good flight"
Cons: "The long delay......"
Pros: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Cons: "Could not recline chair"
Pros: "Overall it was a good flight."
Cons: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
Pros: "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
Cons: "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
Cons: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
Pros: "boarding is thru gate and not tarmac"
Cons: "food are expensive."
Pros: "on time and departed early"
Cons: "none. is budget airline"
Pros: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Cons: "The flight was delayed for over 30 mins."
Pros: "Nice aircraft, on time departure and arrival"
Cons: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
Cons: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Pros: "Singapore to Hanoi flight."
Cons: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Cons: "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
Pros: "i did not see any entertainment."
Cons: "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."
Cons: "Temperature in cabin too warm on outgoing flight"
Pros: "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
Cons: "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
Cons: "It was moving a lot!!! :\"
Pros: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Cons: "equipment could use refurbishment"
Pros: "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
Pros: "The cost was cheap"
Cons: "There wasn't much room for someone who is 6'4''"
Pros: "Crew was cordial, helpful and patient."
Cons: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Cons: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
Cons: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Cons: "I had lost my luggage from Singapore to Maldives’s airport"
Pros: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Cons: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
Pros: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
Pros: "On time. Service on board simple. Crews are friendly"
Cons: "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."
Pros: "The flight was cheap and the plane itself (B787) is a new plane and the lower pressurised altitude is very nice."
Cons: "I didn't like being told off by one of the flght attendants for eating my own food on the flight. If Scoot's food was more reasonably priced I would buy it, but it is overpriced and therefore I need to bring my own. The seats are uncomfortable for sleeping in. The cabin temperature was a bit cold and with no blanket supplied this made it hard to sleep. Even though you are flying between two tropical destinations, I would recommend bringing a jumper."
Pros: "Scoot upgraded to a bigger plane, and as a result had more empty seats"
Cons: "flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed."
Pros: "Early baggage check and fast boarding. The flight was on time, too."
Cons: "Least amount of leg room I have ever had. I will not complain too much because the flight was only 2 hours."
I am 74 hrs old and I appreciate walking on the ramp instead of using the stairs. Too bad they didn’t have that on the return.
Pros: "Not Satisfied"
Cons: "Need improvements"
Pros: "Friendly staff; value for the money"
Cons: "Boarding procedures not very organized"
Pros: "The boarding and landing was okay."
Cons: "Crew don’t engage well. Plane smells like poop the whole time."
Pros: "Price was great and the crew was friendly"
Cons: "All food and even water cost money. The check in line took extremely long. The seat was not padded enough so I was sitting on a lump the whole trip"
Cons: "Seats that recline and quieter announcements especially the game"
Cons: "Check the general volume off their audio system (recorded voice messages/info/guideline) for the passengers on the plane. It was too loud."
Pros: "All the crew were super pleasant and friendly despite attending to very rude European passengers."
Cons: "Keep up the excellent work!"
Cons: "Want to have a USB charging port on a seat"
Cons: "Boarding is a fiasco with cebu pacific they should try zones and separate lines like japan!"
Pros: "Exiting the aircraft."
Cons: "Stop charging passengers for water."
Cons: "They should improve tge delayed flight"
Pros: "Crew was professional and seats were comfortable."
Cons: "It is almost a given that most domestic flights to Manila are delayed and our flight was 1 hour and 10 min delayed. Fortunately, I was getting frequent updates that helped with the planning on when to leave for the airport."
Cons: "Its a cheap airline.what do u expect?"
Pros: "The plane"
Cons: "Be ontime"
Pros: "Nothing about lastminute.com"
Cons: "Lastminute.com rebooked my outbound flight two dat past the original booked date then left the return flight the same which meant the return was before the outgoing. Then to make it worse they tried to charge me additional 80 pounds to change the return ticket."
Pros: "Staff was helpful pre boarding"
Cons: "There was absolutely no ventilation while on ground. It was so hot on the plane too!!!!!"
Cons: "I had the fattish person next to me who had most of his body in my seat."
Pros: "Staff's communication and it was on time"
Cons: "Too cold in the aircrat"
Pros: "No thing about this flight"
Cons: "Not good good on board they don't have variety of food no credit card accepted"
Cons: "Because of the weather delay, I made it by the skin of my teeth to my next flight. It was quite stressful waiting for my baggage to come out so I could re-check in to my next destination."
Pros: "Everything also wants money, very expensive."
Cons: "Everything is also no good."
Pros: "Was kindly moved to exit row after inquiring at checkin..very nice agent. Very comfortable and great legroom...unlike the hideous crammed in rows behind. Boarded early wjich is unusual for this airline to ever be on time...then sure enough 30 min delay due t9 manila traffic?? This country needs a new major airport or updated traffic control and another runway! This pilot had the smoothest landing...the last few flights have been awful landings, hard and scary"
Cons: "Unsmiling flight attendants...what has happened? The ladt two flights ver sober looks, never smile?"
Pros: "The timing of the Cebu Pacific flight from Bali to Manila was fantastic. Short immigrations lines in Bali and upon arrival in Manila. Seats were better than expected, although we paid extra for the 2nd row. Crew was professional."
Cons: "We pre-ordered food and it was soggy and over cooked. Not worth it. Flight left late. Flight attendants were not helpful,"
Pros: "The flight attendants on the plane were very good very sweet very attentive. I also enjoyed the fact that we got a free meal without a ticket."
Cons: "The service at the airports for your company was abysmal to say the least. The fact that I had to pay over $100 for my bag to be checked was absolutely ridiculous. The personnel for Cebu Pacific at the Denspar airport were borderline hostile, racially discriminating and nasty. If you’re airport employees were half as good as the in-flight attendance I would fly with your company again as of right now you couldn’t pay me to get on your airplane."
Pros: "cabin crew was excellent, very friendly!"
Cons: "Boarding of passengers and loading of cargo delayed departure by 1h, no communication from pilot; seats on A330 were worn out, metal bar in seat cushion could be felt, making the flight very uncomfortable"
Pros: "No hassles check in"
Pros: "Early and on time"
Cons: "The Allocation of 5 kg per customer for the check in was too small, and they didn’t have an option to upgrade or increase"
Cons: "No food, no check in luggage but extra fee, no movies, no , no blanket."
Cons: "Flight time was changed from Sunday 6pm to Monday 4am! No space between rows on the flight to Singapore, EXTREMELY incomfortable!"
Pros: "Flight was ahead of time. Friendly crew."
Pros: "Flight was cancelled. No information about refund"
Pros: "No fuss,simple budget air travel"
Cons: "Nothing,does the job for a 1 hr flight"
Cons: "Its a shame—Singapore is a first-class city and its people are beautiful; except for one zealous person who made it her goal to ruin Singapore. Cebu Pacific (MNL) required our umbrella to be checked-in without incurring additional expense since it does not make sense to charge us because the umbrella price is way less than the shipping cost. However, Cebu Pacific (SGN) Counter Supervisor was rigid and unprofessional; she wouldn’t listen to reasons and logic. She said that this is SGN and not MNL and therefore, its totally different. She was correct because we were able to go home and security did not say anything about our umbrella. Basically, we do not have to check-in our umbrella in the first place. But the Supervisor was adamant and combative regarding our umbrella. We told her we’ll just throw it in the trash can instead of shipping it."
Cons: "Our flight was cancelled because of weather condition while we were at the boarding gate, they didn't care about compensations or consider not risking putting the passengers under last minute pressure, at least they should've notified us ahead of time, they automatically rolled us in the next flight, however, they didn't confirm if the next flight will be cancelled or not. In order to make sure I can catch my connecting flights, I booked another flight from Legazpi to Manila on a different airline, in addition, I had to pay the hotel booking cancellation fees in Manila, since these fees can only be waved if I cancelled 24hrs in advance. Moreover when I asked for my ticket refund, they made a big deal out of it and after a ruff struggle they agreed to refund me, but whatever the refund amount was, it barely covers anything of what I had to pay for a new ticket+ 1 extra night stay in Legazpi + hotel cancellation fees in Manila, I ended up paying 400USD in total while I only got around 50USD ticket refund from them, and of course, add to that the stress and hassle I went through in doing this!"
Pros: "Crew is great"
Cons: "Ticket agents are awful. Very horrible on baggage"
Pros: "Late arrival of plane meant knock on problems with air traffic in manila... over an hour late ... cebu airlines ok but system poor"
Cons: "Unfortunately delays caused by late arrival of plane - 1 hr late"
Pros: "Nice modern plane, great crew."
Cons: "Modern compact seats not very comfortable, and very little kneeroom. But fair prices, so overall a good value."
Pros: "Crew were friendly"
Cons: "Poor food options. Seats were cramped for me (I’m 6 foot tall). No logical boarding organisation (free for all)."
Pros: "All - Competitive price and service"
Cons: "Nothing - No negative experience with CP"
Pros: "I'm so sick of this HORRIBLE Airline,. I could not check in online and even called them, they said oh SORRY SIR ,( TYPICAL ) AND WANTED ME TO PAY $595 for my bags on a $290 one way ticket,. Never AGAIN WILL I FLY THESE IDIOTS AIRLINE"
Cons: "I like my choice to fly another airline and that I'm able to deny payment for the flight thru my Credit Card,. ASIANA airlines for $300 and bags included"
Cons: "Flight delayed over two hours."
Pros: "There is nothing to like about Cebu Air"
Cons: "They're totally classless-inprocessing stinks, charge for just one bag, charge for food, and then run out of everything except potato chips. Cebu Air is the bag-lady of discount airlines!"
Pros: "very cheap fare"
Cons: "noisy co-passengers, the crew should ask them to stay quiet but they didn't do anything"
Cons: "Seats were very thin. Could feel all movement from the person behind me on my back and bottom!"
Cons: "Both flights this trip were delayed more than an hour with no explanation"
Pros: "Extra charge for luggage is so expensive even you already paid for extra luggage allowance."
Cons: "Check in process is not so user friendly. A lot of missing sign for the next step."
Cons: "Was not able to board as the flight was overbooked"
Pros: "Accomodating flight attendant"
Pros: "Flight is good, it's Jetstar so no food or entertainment was required, flight leaves Singapore at 23:00. Sleep and wake up in Darwin"
Pros: "I managed to change my seat from a middle to a window seat and had a great view of the thunderstorms and a dark Darwin when we arrived - and lots of room. Comfortable seat."
Cons: "Hassle with buying a coffee. Couldn't use AMEX card but only told that when it didn't go through.. only minor but guy should have noticed it was amex and given it back straight away."
Pros: "Friendly crew, clean, smooth boarding and arrival (incl baggage)"
Cons: "Automated check-in is a pain for a family. There's really no room for your legs (I'm 1.8m and no chance I don't touch the next seat) - esp for old people not to recommend as definitely not healthy to be that squeezed. Worse than any other low cost carried from a space perspective."
Cons: "The staffs are very rude and not helpful at all. They cancelled my flight just because i did not book the flight out of philippines and had to wait in the airport for 5 hours to get my baggae after they cancelled my flight. Very very dissapointing."
Pros: "Don't be fooled by the low price. You pay extra for everything. Initial fare does not include any luggage, a seat assignment or even a soda. Staff were helpful and friendly helping folks use the check in kiosks and automated luggage checking machines. There was no traditional check in counter. At the Singapore airport. You do it all yourself. Flight was on time. The aircraft was newer and clean. This airline is perhaps more dependable than some of the other smaller low cost Asian airlines. Food and entertainment got low rating because there was none really but this was only an hour long flight."
Pros: "750pm flight. Hope they add mor late night flight."
Cons: "I dont have checkin luggage. Web checkin did not give me straight to gate boarding even on FasT booth. Old system allows me straight to gate."
Pros: "The only positive of the flight, was that they accidentally gave me exit row seating."
Cons: "I didn't like that I paid almost $100 on bag fees for one basically empty check bag. They do not offer anything to drink on the flight at all. Not even the un-bottled water. If you want anything to drink you have to pay them for it. The entire flight all they did was try to pedal their over priced junk. The best part of the experience was getting off the plane and knowing that I won't ever fly with them again."
Pros: "Fast Check In and Boarding."
Cons: "Totally no services for the passenger and seats are not comfortable."
Pros: "Cheerful cabin crew"
Cons: "Not much legroom"
Pros: "Board on time ."
Cons: "Crew members are not polite and the way she handle seating like , don’t know how to manage . Especially check in counter . Even though we check in as a group , she assign us like a mass ."
Cons: "I was thirsty at the waiting area. The staff threw away the water I just bought. I can’t drink in public fountains. In US we can eat and drink while waiting to board. I was hoping there would be complimentary water but there’s none. I was instructed to surrender my carry on underseat luggage before I boarded the plane. They didn’t tell me I had to pick it up at the baggage claim. I have all my important stuff there and it’s not locked. That was not right."
Pros: "Easy boarding and relatively smooth flight"
Cons: "Delayed waiting on the plane, however all boarded on time. Seating was tight with not much leg space and tight with the people next to you. Menu options were the usual and as it’s a shortish flight just had a light snack and drink."
Pros: "Service was good."
Pros: "Staff were friendly and helpful. The plane got where it was supposed to go. Toilets were pretty clean."
Cons: "The $12 hot meal looked like dog food and partially cooked rice. It tasted worse. The seats are one of the big weaknesses - they don't have any kind of adjustable headrest and have vinyl covers and you can see the dirt and grime around the edges and under the cover. If the person behind you has long legs you'll feel their knees in your back. No screen to watch anything either. The seat cover combined with the warm temperature makes a pretty uncomfortable trip - not a big deal on a short 1 or 2 hour jump, but for 5+ hours it's a bit much."
Cons: "you have to buy water ....fiirst airline i have seen not to give water for free"
Cons: "I lost my baggages on transit flight, it was horrible, my holiday was ruined, they brought the luggages after 2 days"
Pros: "It was fast and eay"
Cons: "The plane seats was a bit dirty. There were lots of left over crumbs on the seat. Bathroom is somewhat dirty too with staines"
Pros: "On time, nice service, safe arrival"
Cons: "On board food relatively expensive"
Pros: "Cheap ticket pricing. Slightly cheaper."
Cons: "Food add-on is extremely expensive. Ridiculous!"
Pros: "not too much"
Cons: "one checked bag for an international flight is extra. I flew on JetStar airlines from Singapore to Manila I made a purchase $35 body spray with in the airport in Tokyo. I was told before boarding my JetStar flight that I could not keep my gifts because of the size of the bottles. I do not believe that this is fair due to the fact that I connected directly from Tokyo to Singapore. When I purchased the gifts in Tokyo I was allowed to board the flight. Is it anyway possible that I can resolve this issue?"
Pros: "I wish jet star airline fix my suitcase wheel and stitch the ripped the top of the material"
Cons: "Poor luggage handling charge me 60 Australian dollar"
Pros: "On time"
Cons: "No food or drink offered on flight"
Cons: "I had only one baggageto check in and was forced to pay 30 min before the boarding time."
Pros: "I'm quite upset to be informed by the airline that going to Taiwan requires minimum 6 months expiry date. When I purchased the airticket it was also not stated. In the end I have no choice but to postponed my flight until I get my passport renewed."
Cons: "The website did not informed me anything regarding my entry to Taiwan required my passport to have at least 6months minimum expiry date"
Pros: "I liked that they are on time and the flight crew is so diverse. On board, we had multilingual attendants."
Cons: "Well, not much since I get what i paid for. Probably I'll comment on the uniforms of the crew. It'll be much cooler if it were white, not black with orange and red finishes on it."
Pros: "On time"
Cons: "Seats were not comfortable"
Pros: "The flight was pleasantly uneventful. Cabin crew was nice and efficient. Didn't order any food so I can't rate that. Neither can I rate the entertainment since it was a short flight without such. Say at exit row so had comfortable legroom."
Cons: "Check-in was terrible. The kiosks were a huge fail. Most passengers then had to queue at regular check-in counters which were only 2. Took so long since they apparently all of a sudden don't check you in if someone else purchased your ticket. In my case my brother bought mine. They wanted to see the physical card used for purchase, along with the card owner of course. After a long wait it turns out there's no issue with my ticket since it wasn't purchased directly from jetstar. In such a case, they don't care how the ticket was bought. Their policy sucks. The self check-in kiosks are useless. I will avoid Jetstar at all costs from now on. Never have I experienced such horrible service in any airline before."
Pros: "Changi Airport will never disappoint, and regarding Jetsat I got what I payed for. It was a good flight so far."
Cons: "no complaints"
Cons: "Crew was more in the way during boarding than they were helpful."
Pros: "On time"
Cons: "Long queue"
Pros: "I liked that the flight was on time, more or less"
Cons: "Got charged for changing my seat to an exit row seat, though half the flight was empty."
Pros: "You get what you pay for. So if u don't pay for water you don't get it. It conserves but at the same time, is the company that poor??"
Cons: "Nothing complimentary is offered. Not even water for a 3 hour flight. The flight attendants were ok, if that. As one was making announcements he used double entendres that are not necessarily family friendly. Excessive and unprofessional. We will definitely choose NOT to fly this airline again."
Cons: "I booked my flight and Jetstar changed my flight times. The new times would not work with my schedule. Therefore, I had to re - book with another airline at almost double the price. I never got a chance to use the Jetstar services."
Cons: "Their 7kg TOTAL allowance for bags is RIDICULOUS. Only airline I have traveled with that enforces this so unfairly on a flight that wasn't even as low cost as they advertised. Not even the cheapest european airlines like Ryanair or the asian ones like Airasia become so pushy on this. I was forced to pay $40 for a carry on bag because of an annoying security officer who didn't even worked for Jetstar while I was going through security. What's the security risk there? On top of that to my surprise I saw people on my flight carrying 2 or more bags with evident overweight according to this unfair policy. So the rule is random and note applied evenly. Be careful if flying with them. Besides, the aircraft was cheap, uncomfortable and unpleasant."
Pros: "Service was good and thorough. Not a hitch."
Cons: "Improve on in-flight entertainment."
Cons: "The service was very bad especially when I checked in my luggages. They have changed me 13400 bat Thailand for the lugged and when I checked the bill when I left. She gave me two bills only and nothing else. We were three she charged us 13400 bat why is that. We have lugged for me 2 luggages total weight 28.8 kg. Plus 15.6 kg for my friend and 20 kg for the third ticket. Why is that?"
Pros: "Low prices"
Cons: "Seats are too close together for westerners to fit comfortably... heaven help any pacific islanders!"
Pros: "Boarding was relatively simple, and on time."
Cons: "Even though I paid for both tickets at the same time, using the same card (the tickets were bought together) my assigned seats were NOT sitting together. When I approached the JetStar staff about this, they told me the flight was full and nothing could be done. When I asked again they told me there was no way to move my seats together for this flight. I (personally) asked other people on the flight to move, and everything ended up being OK. However this was not due to JetStar staff at all. All in all, I guess I got what I paid for: I bought a cheap flight and I got bad service. Kind of expected with a budget carrier like Jetstar ."
Pros: "Nice crew. On time departure and arrival."
Cons: "Too long layover Not even one free check in baggage."
Pros: "Crew were very friendly and overall was an enjoyable flight"
Cons: "Boarding gates changing were quite a hassle however that's life"
Pros: "Everything about the flight was fine"
Cons: "Wasnt sure how much luggage i would have until the day of travel and found the paying at check in quite alot more expensive than paying online"
Cons: "You are booking but cancellation or communication system is not there You are all cheaters"
Cons: "I haven't been able to take the flight because of corona virus restrictions and haven't been refounded"
Cons: "No staff available to print out boarding passes at the check-in counter or the gate until right before boarding. Flight was delayed without any good reason."
Cons: "More orderly boarding process by zone, on-time departure and arrival"
Pros: "Provided good service and snacks."
Pros: "We were upgraded to first class."
Cons: "Our flight was delayed 31 minutes. So far, I’ve never departed on time with this airline. I will take responsibility for not prepaying for my check in luggage, but really, $154.00 for 3 suitcases on a 1 hour flight? It’s kinda sad."
Cons: "No wonder Taoyuan International Airport is one of the worst airports in the world. Even if you have checked in online, there is no separate counter for baggage drop."
Cons: "CUSTOMER SERVICE"
Pros: "The comfort of the seat"
Cons: "If they clean the plane before we even boarded... I saw trash on my seat, literally, when I just boarded the plane. Also if the cabin crew were attentive.. 2 male cabin crews were not as attentive to their passengers, but I want to thank the flight supervisor who was very attentive to our needs."
Cons: "The flight is delayed and they never notified us we stayed in the airport for almost 1:30 minutes delayed."
Cons: "The flight was delayed for over an hour."
Cons: "At least free water would have been ok. Paying ng for a glass for a water? What a joke"
Pros: "Good looking flight attendants"
Cons: "7 hrs late, freezing cold, Couldn't understand Captain's English. Terrible website - just doesn't work."
Pros: "Accommodating staff. Arrived safely."
Cons: "Delayed over a delayed flight. Overcharged price, they charged you for processing fee which is not necessary I think for the card."
Pros: "After check in"
Cons: "Check in"
Pros: "It was only a 50 minutes flight and the cabin crew were very nice , the seats were leather and all in all very comfortable"
Cons: "Once on board all was fine , the flight was delayed by 27 minutes"
Pros: "I guess sometimes it's cheaper than other airlines"
Cons: "There are always delays"
Cons: "Waited for 25 minutes at the stand in Manila on arrival for the linkway to be connected Pretty poor really as it added another 30 minutes to the journey"
Cons: "This has worse delays than any airlines I've tried."
Pros: "Plane departed and arrived early"
Cons: "They let everyone board via the Zone 1 lane, so my wife and I, carrying a 14kg cranky 2 year old, had to line up behind a long queue of others who didn't have to pay the most expensive premium you can pay on an AirAsia flight. Nonsense."
Pros: "Crew went out of the way to assist us after a terrible checkin experiance"
Cons: "Received a notification that flight was delayed and given an option to reschedule after we checked in only. Checkin countervseperated my family and I even though we checked in early. Sent to Lounge and forced to pay even though directed by them."
Pros: "We arrived safe & sound"
Cons: "The flight was cancelled on the way there and on the way back without any notifications. On the way there, I had to run through the airport to catch an earlier flight. On the way back, I waited 4 hrs to catch a later flight. Air Asia did not compensate for my valuable extra time wasted but in addition charged a $30 USD bag fee each time. I will never fly with Air Asia again and will advise friends and family to avoid Air Asia."
Pros: "It was wonderful I bought another round ticket for my wife I be there next year and use you again"
Cons: "Having to pay luggage check in"
Cons: "Seats are very poor. Leg room very poor. I am average size and my knees were touching the front seat. They did not provide even a glass of water that you had to buy. You had to buy food and soft drinks and even then the quality of food was poor. A Terrible airline."
Pros: "The baggage fee was extreme and after I paid it my name was called out in the airports intercom system just to have me come back to the counter and pay more. Very embarrassing. The flight was delayed by 3 hours. A company worried about their reputation might consider reimbursing some portion of the baggage fee when the flight is delayed by 3 hours."
Cons: "Plane was clean and comfortable,"
Cons: "Instead of getting to manila in 20:00 ive got there on 1:00 am!!!!!!!!"
Pros: "Staff on the plane were nice."
Cons: "The flight was delayed. Boarding took a while and they only had one exit door open upon arrival."
Cons: "poorly trained staff late could not hear announcements no one in departure lounge to assist travellers will never choose them again - consistently poor"
Cons: "Horribly late. Glad I didn't book a connection the same day."
Pros: "I don't like anything about this airlines, they charge us for our luggage. They were late, you couldn't confirm flight online. I WILL NEVER TAKE THIS AIRLINES AGAIN!"
Cons: "It was delayed twice on our trip to and from. They give box lunch of meal to compensate the 2 hrs delay. Very poor in information. Wish it could have been better because our stay in the province was great except the flight!"
Cons: "Had no idea that the maximum for a checked bag was 10kgs (which is nothing if your bag is large enough to check). Having already paid to check a bag I had to fork out another $100 to check my bag (a mid-sized duffle) what a total rip-off and bummer. Then there was the drama about whether I could take my scuba regulator through security or not and then there was the drama about a tripod and then there was the flight! No food (unless you had pre-booked it) and then you had to pay for water.....a new level of low class in low class airlines."
Pros: "I didn't like anything about this year like it was always two to three hours late of ways and the seats were being cramped"
Cons: "I hated this Airline it was the worst Airline ever flown in my life I will never ever fly them again"
Cons: "This airline is a complete joke They have NO IDEA what customer service is Three of us had to rebook an earlier flight, same day as original ticket... NO REIMBURSEMENT, had to pay for three more tickets They broke a fragile purchase and said, too bad. Again, zero compensation. Fly with CEBU AIR!!!!!"
Pros: "Check in was fast, crew was helpful, provided meal in airport for long flight delay"
Cons: "The airlines was great overall. Friendly staff, clean planes. My complaint, albeit a minor one, was that they didn't offer any type of free snack or drink. Most American airlines offer this and it's expected from most foreign passengers. Secondly, our plane was delayed about 5 hours for "traffic congestion" at Manila Airport. It looks like they only have one plane that travels the Puerto Princessa to Manila route so keep that in mind if you need to be somewhere on time. Philippines Airlines and Cebu Pacific Air had multiple planes coming and going durongbthis delay. I saw not a single AirAsia plane durong this delay. They sent an update email about a week or so that the flight was being moved up 2 hours, but no text saying that the flight was delayed. We could've spent an extra half day in El Nido if we had known. But still, I would probably fly with then again."
Cons: "The flight was delayed twice adding up to a five hour delay. The crew gave no reason , no apology, complete lack of communication was astounding. When i mentioned it to other travel agents they all said the same thing, Air Asia is always delayed, i was told to use other airlines. Indeed, while awaiting my flight to Manilla I saw 2 Philippines Air flights depart on time. One of my fellow travellers had given themselves7 hours between flights and missed their flight to Dubai because of the delay."
Pros: "everything was ok"
Cons: "Does not leave on time."
Pros: "The price the price the price"
Cons: "You get what you pay for."
Pros: "Great looking crew."
Cons: "Flight out of and into Manilla was changed and delayed."
Cons: "My sister in law was not allowed on the flight they refused to let her on the flight. I hope you did not charge my credit card. I want reimbursement if so. 1209-480-8796 James please call me"
Pros: "Tube boarding and deplaning"
Cons: "Walking ; not even a bus?"
Cons: "Five hours sitting in the terminal in Kalibo!! No weather issues!! Baggage fees at ticket counter. Considering the fare we paid this is not a big deal. But the delays?? Leaving Manila, we sat on the plane at the gate for over 90 minutes!! Waiting for clearance to take off because of heavy air traffic in Kalibo?? They have five gates there!! Not a whole lot of sympathy doled out by theses folks either. A piece of chicken and ball of rice at the gate in Kalibo hardly compensates for the excessive inconvenience we endured on both legs of our journey. Might consider directing my business elsewhere on future travel endeavors."
Cons: "The plane was late for 1.5 hours!! We almost missed our next flight from the same company ant the staff didn't want to help us at all to get to the next flight no matter how much we asked them. Unbelievable!!!"
Cons: "I tried to cancel my reservation, no refunds, no changes and no cancellations. Lost all my $400 for nothing. I would not recommend them to anyone."
Pros: "We eventually made it to manila. That was the only positive of the flight."
Cons: "I received 3 emails alerting me to the fact the flight was delayed. The first blamed operations and estimated a 45 minute delay, the next 2 had the same explanation but with a 1.5 hour delay. The final count was almost 5 hours. The terminal was sterile looking with awful lighting, and uncomfortable benches. There was no wifi (free or for a charge), and updates from the ground crew were few and far between and generally only happend after a question from a customer . They provided a meal due to the delay(there is no food in the terminal except a small kiosk that closed earlier that evening), but a greasy chicken leg and ball of white rice don't do much to make up for losing 4 hours of sleep before a 20 hour trek to America the next day (rather the same day as we got in at 330 am). We will never fly through manila or kalibo again as a result of this trip, and never again fly airasia."
Pros: "Not much but the flight crew was alright."
Cons: "I've taken AirAsia twice on my travels in the Philippines, one of the times, the flight was very very delayed.The other, they changed the flight time 2 hours AHEAD of schedule and made that flight the last flight out for a day. Called the customer service hotline and they have terrible customer service, did not really come up with any solutions and I was placed on hold numerous times for a very long time. I ended up having to wait until the next day to get on a flight, which made me lose a day at my other destination."
Cons: "Our helper who got the ticket were made to pay for her carry-on baggage because the allowance was only 2 kilos. The penalty was almost the price of the ticket. I already paid for the check in baggage which is around a third of the ticket cost. Next time you know, you will pay just to use the toilet."
Pros: "I liked nothing."
Cons: "On the first leg of the trip, the stewardists were extremely rude, not to mention the plane was delayed an hour and a half without any sort of updated notice/s."