These planes need an refresh Seats uncomfortable Don’t like 2/3/2 in business feels uncomfortable
Cons: "couldnt change it"
Pros: "The plane was good, comfortable, service excellent! Business lounge at Singapore airport is excellent!"
Pros: "The ice cream dessert."
Cons: "No tube to the terminal due to SEA Games. Bus service provided from tarmac to temporary immigration counters."
Pros: "Free space"
Cons: "Layover switch"
Pros: "The flight was on time and the staff was friendly"
Cons: "Since I booked the flight last minute and I needed a special meal, there was no option to book one. It helps if there are such meals reserved for last minute bookings"
Pros: "Flight was on time boarding and arriving"
Cons: "1). Didn’t have enough food so only one option was available 2.) seats cramped like a budget airline 3.). Pilot made a harsh landing."
Pros: "The plane was very comfortable and the crew was attentive. The main flight attendant knew our names and greeted us as we entered and left the plane by name. The food was very good and wine pairing appropriate."
Cons: "They did security checks at the gate rather than upon entry to the concourse. It slowed everything down on boarding. Any double check caused a delay."
Cons: "Long lines at check-in counter. We waited for almost 2 hours!"
Pros: "Friendly crew."
Cons: "Airport security was complicated. Had to go through security checks 3 times. Once at the gate (early) had to leave the area and go through security to sit at the gate again."
Pros: "Helpful staffs"
Cons: "Flight delayed."
Pros: "Nice flight attendant. Alcohol included."
Cons: "Snack choices. More tea and coffee"
Pros: "Flight is amazing, sacious seats and best quality entertainment. Most importantly only airlines to give inflight free wifi"
Cons: "Airport crew can be better trained. They have 2step interview process about my travel which is annoying and irrelevant."
Pros: "nothing good about this airlines they sell cheap fares and overcrowded planes"
Cons: "they do not offer any veg food"
Pros: "Crew was very nice"
Cons: "Waited an hour and a half waiting for the plane to go to the gate"
Pros: "plane and crew"
Cons: "mla airport is at its worse"
Pros: "Everything was smooth - no issues or delays. Food was great Would fly with them again for short distances."
Cons: "Apparently if you book with a third party booking Philippine Airlines does not provide you with meal or hotel voucher in Manila for long layover (22 hours). Had I booked directly through them they would have provided meals/hotel for the night. Instead we had to get two rooms for our family of 6. For this, I wouldn’t recommend them (if using third party booking)."
Pros: "Crew is nice"
Cons: "Older plane and seating. Boarding not great in SG. Food marginal."
Cons: "No movies in thePR301"
Pros: "Meal service very good."
Cons: "Flight was delayed almost 45 minutes."
Cons: "Flight was delayed"
Pros: "Loved that the crew boarded everyone accorsig to seat zone starting with the backmost part... enabled speedy boarding and you'd think this would be SOP but many PAL flights don't do this. Always happy with the refurbished aircraft and selection of in-flight entertainment."
Cons: "I couldn't check in online due to the kind of ticket I bought. Was willing to pay for bulkhead seats but had no chance due to unavailability."
Cons: "The stewardess as usual they are not friendly as they should be with the passenger, I have been flying with philippines airlines often time hoping the crew will be super smily and friendly, they are cold as ice !"
Pros: "The food was excellent"
Cons: "One hour delay starting and 45 min. at the end, no Gate available."
Pros: "It's an old aircraft so we were given a personal ipad each passenger which is so good! We were emailed for flight time changed but didn't know our aircraft was changed too so our reserve seats were gone too."
Cons: "Food is very dull. Our flight coming in and out were both delayed."
Cons: "The ticket was never processed! Hence, when I arrived at the airport, I was unable to actually fly. Really, really disappointing. I recommend that Kayak reconsider its association with "Flight Network Sales.""
Pros: "The food was good"
Cons: "Transit at Manila was terrible. Terrible crowded airport with poor signage. Very confusing."
Cons: "Why are there so many security lines to go through. Before going to the check in counter there's a security line; at the immigration there's a security line which I believe is required there; then at the gate there's a security line. There are just too many security lines to go through"
Pros: "Direct flight to Los Angeles is convenient. Overall the flight crew was hospitable. The food was enjoyable and they keep restrooms clean"
Cons: "Terminal 2 at the Manila International Airport is aweful. The redundancy of screening at the gate is laughable. The terminal is too warm and there are not nearly enough seating for everyone at every gate I viewed. This experience alone may influence future use of Philippine Airlines. The flight attendant who served my section never smiled. I was suprised she is entrusted with serving passengers."
Cons: "The flight was delay for 3hours,the airline did not give us any updates during the delay,also nothing was offered to us(customers) in return for their delay."
Pros: "The flight crew definitely took good care of us"
Cons: "1. Poor seat comfort. Very high density exactly same as with a budget airlines.2. No inseat entertainment system. 3 the worse boarding process : elites and general boarding are started simultaneously 4. Online check In is impossible:"
Pros: "Staff were nice and offering drinks/water even without me asking"
Cons: "Flight was a bit warm according to one of my seatmates"
Pros: "spacious seats, IFE and great meals"
Pros: "Friendly crew."
Cons: "Turbulent flight. Small washrooms."
Pros: "Liked the staff, friendly and courteous."
Cons: "Ran out of food options at the back of the plane."
Pros: "Crew was very friendly and attentive."
Cons: "Flight was delayed without any communication for the reason. Overall delay was less than one hour but it is frustrating"
Pros: "The food was ok."
Cons: "The flight left Singapore 4 hours late. It caused me to not be able to take my fiancé to the movies before bed. I also only got 6 hours of sleep last night instead of 8. They didn't have any in flight entertainment for a 4 hour flight. It was really bare bones and it was slightly more expensive than other choices."
Cons: "Wish the seats were bigger."
Cons: "There is a lot to improve on with their food. As the main Philippine carrier, they should make adobo in the best possible and original way that returning residents will immediately feel they are "home"."
Cons: "Manila airport and airline staff are terrible"
Pros: "A very accomodating crew. Truly filipino."
Cons: "No entertainment onboard. Wifi is limited. The toilets seem to be poorly maintained. I sat next to the toilet and i can soetimes smell the urine from my seat and the fact that the toilets have small space."
Pros: "the flight attendant service, politeness and attentiveness."
Cons: "PAL - Philippine (airlines) ALWAYS Late!!! all of my flights from HNL to MNL to MNL to SINGapore to MNL and back to HNL were delayed!"
Pros: "direct flight"
Cons: "aircraft is a bit old"
Pros: "Flight was supposed to leave at 7:30 PM, but got delayed to a 10 PM takeoff. You'd think the crew would be apologetic, attentive and considerate given the time change, but it was even the lead flight attendant who kept making announcements (duty free, serving dinner, weather, time, seatbelt status change, everything). Nighttime flights are supposed to be more peaceful with announcements kept to a minimum, right?"
Cons: "Food was awful and no entertainment"
Cons: "Horrible service, delayed every leg of the flight for 2 and half hrs. Staff are very lazy and the plane was so dirty! Especially the bathroom. The food was bad also. Omg I will never take this airline again"
Pros: "Direct flight"
Cons: "No in-flight entertainment"
Pros: "The leg room"
Cons: "Boarding process"
Pros: "Flight was short"
Cons: "Seats are very tight if you are over 5’6"
Cons: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Pros: "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
Cons: "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
Pros: "we were on time and landed ahead of schedule."
Cons: "nowhere to store our cabin luggage"
Pros: "Quick boarding"
Cons: "Overpriced drinks and snacks"
Pros: "Head rest not comfortable. Short distance okay not long one."
Cons: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Pros: "Extremely rude."
Cons: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Cons: "I am not sure why they were delayed."
Pros: "The Business Class bed was nice"
Cons: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Cons: "You can choose your seat but when you pay you can choose a seat and I don’t like this"
Pros: "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
Cons: "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
Pros: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Pros: "It was a good flight"
Cons: "The long delay......"
Pros: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Cons: "Could not recline chair"
Pros: "Overall it was a good flight."
Cons: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
Pros: "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
Cons: "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
Cons: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
Pros: "boarding is thru gate and not tarmac"
Cons: "food are expensive."
Pros: "on time and departed early"
Cons: "none. is budget airline"
Pros: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Cons: "The flight was delayed for over 30 mins."
Pros: "Nice aircraft, on time departure and arrival"
Cons: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
Cons: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Pros: "Singapore to Hanoi flight."
Cons: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Cons: "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
Pros: "i did not see any entertainment."
Cons: "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."
Cons: "Temperature in cabin too warm on outgoing flight"
Pros: "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
Cons: "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
Cons: "It was moving a lot!!! :\"
Pros: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Cons: "equipment could use refurbishment"
Pros: "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
Pros: "The cost was cheap"
Cons: "There wasn't much room for someone who is 6'4''"
Pros: "Crew was cordial, helpful and patient."
Cons: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Cons: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
Cons: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Cons: "I had lost my luggage from Singapore to Maldives’s airport"
Pros: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Cons: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
Pros: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
Pros: "On time. Service on board simple. Crews are friendly"
Cons: "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."
Pros: "The flight was cheap and the plane itself (B787) is a new plane and the lower pressurised altitude is very nice."
Cons: "I didn't like being told off by one of the flght attendants for eating my own food on the flight. If Scoot's food was more reasonably priced I would buy it, but it is overpriced and therefore I need to bring my own. The seats are uncomfortable for sleeping in. The cabin temperature was a bit cold and with no blanket supplied this made it hard to sleep. Even though you are flying between two tropical destinations, I would recommend bringing a jumper."
Pros: "Scoot upgraded to a bigger plane, and as a result had more empty seats"
Cons: "flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed."
Pros: "Early baggage check and fast boarding. The flight was on time, too."
Cons: "Least amount of leg room I have ever had. I will not complain too much because the flight was only 2 hours."
Pros: "Boarding was smooth and quick."
Cons: "Website issues, double booked this flight, but both Cebu Pacific and Kiwi both say to bad!"
Cons: "Seats that recline and quieter announcements especially the game"
Cons: "They should have allowed my wife to board and the. Sent her bags on next flight instead of having to rebook a whole new ticket for next day"
Pros: "The boarding was organized"
Cons: "Free snacks?"
Pros: "Nothing.the cebu pacific employee told me that my flight was changed from 12pm to 6pm when I checked in but I did not have any notification. He said that he can get me in, in an earliest flight they have and only to find out that the flight they he wanted me in is my flight and ask money."
Cons: "Screen employees and make sure they don’t deceive people."
Cons: "Everything else"
Cons: "They should improve tge delayed flight"
Pros: "Fast boarding"
Cons: "Plane wasn’t full so crew should have let us spread out"
Pros: "Nothing. Website did not notify me when booking that visa for us was required so I did not even get to fly to my destination which was a waste of my time and money to drive 5hrs to the city and not get any of my money back."
Cons: "Put a notification when rsvp’n ticket that certain countries need a visa approval from their country before booking. Wasted my time/money so I didnt even get to go to Vietnam n wasted a 5hr drive to my city. At least could have gave me some future discount code since I couldn’t get any money back"
Cons: "Boarded early - then sat on runway in queue almost 1/2 hour - fault of Manila airport which has more traffic than it can handle, not of Cebu"
Pros: "Seat was ok but could not sit with my husband"
Cons: "Check in queue at Bangkok Airport was very long nd took ages"
Pros: "Staff was helpful pre boarding"
Cons: "There was absolutely no ventilation while on ground. It was so hot on the plane too!!!!!"
Cons: "Because of the weather delay, I made it by the skin of my teeth to my next flight. It was quite stressful waiting for my baggage to come out so I could re-check in to my next destination."
Pros: "Everything also wants money, very expensive."
Cons: "Everything is also no good."
Pros: "The flight was faster than the arrival time"
Cons: "Delayed flight. Ofcourse"
Pros: "The timing of the Cebu Pacific flight from Bali to Manila was fantastic. Short immigrations lines in Bali and upon arrival in Manila. Seats were better than expected, although we paid extra for the 2nd row. Crew was professional."
Cons: "We pre-ordered food and it was soggy and over cooked. Not worth it. Flight left late. Flight attendants were not helpful,"
Pros: "Everyone is profession and the food is great. The value is spot on!"
Pros: "So delayed!"
Cons: "Delayed flight"
Cons: "I was placed in a middle seat between a family, even though there was was 5 empty rows of seats. Thought that was annoying, but I moved to my own row and was happy."
Pros: "cabin crew was excellent, very friendly!"
Cons: "Boarding of passengers and loading of cargo delayed departure by 1h, no communication from pilot; seats on A330 were worn out, metal bar in seat cushion could be felt, making the flight very uncomfortable"
Pros: "The seats by the window were large which was nice."
Cons: "They charge you for snacks and drinks. Despite the low price I already paid for the ticket and those amenities should be automatically included."
Cons: "Flight was updated with no other options at all. Original flight was cancelled and they booked us on a much later time. Supposedly, we are arriving in incheon at 8pm. With the updated booking, we are arriving at 10pm. On the day of our flight they informed us that ot would be delayed and we’ll arrive at Incheon at 12mn."
Pros: "The crew"
Cons: "Hidden fees..Baggage fees are ridiculous..Just skip this airline,and pay the extra for,Philippine,Air..The price is really the same"
Pros: "They are very accommodating ."
Cons: "They are not on time. They are always late like other plane."
Cons: "Despite baggage being checked through from HK to Davao, Cebu offloaded luggage in Manila and failed to forward."
Pros: "Early and on time"
Cons: "The Allocation of 5 kg per customer for the check in was too small, and they didn’t have an option to upgrade or increase"
Pros: "New ish planes"
Cons: "Reduced leg room"
Cons: "Flight time was changed from Sunday 6pm to Monday 4am! No space between rows on the flight to Singapore, EXTREMELY incomfortable!"
Pros: "Flights On Time... Crew's awesome"
Cons: "Foid is terrible"
Cons: "Its a shame—Singapore is a first-class city and its people are beautiful; except for one zealous person who made it her goal to ruin Singapore. Cebu Pacific (MNL) required our umbrella to be checked-in without incurring additional expense since it does not make sense to charge us because the umbrella price is way less than the shipping cost. However, Cebu Pacific (SGN) Counter Supervisor was rigid and unprofessional; she wouldn’t listen to reasons and logic. She said that this is SGN and not MNL and therefore, its totally different. She was correct because we were able to go home and security did not say anything about our umbrella. Basically, we do not have to check-in our umbrella in the first place. But the Supervisor was adamant and combative regarding our umbrella. We told her we’ll just throw it in the trash can instead of shipping it."
Pros: "we had a very tight connection from landing in Manila to catching our flight to El Nido. Cebu's team lead us through the check in process to expedite and save time and even ordered a special shuttle bus for us to take between terminals at the airport. I was very impressed and will be telling everyone I know how great Cebu is."
Cons: "Nothing. All good."
Pros: "Clean aircraft and friendly staff. I wasn't expecting entertainment and didn't order a meal hence the 1 star. No complaints about the flight and I've flown several times with them and always been satisfied."
Pros: "Not much"
Cons: "Disorganised handling of passengers"
Pros: "The entire process was a breeze"
Pros: "Staff were friendly"
Cons: "It's a budget airline so don't expect complimentary food or drinks. You get what you pay for."
Pros: "Crew were friendly"
Cons: "Poor food options. Seats were cramped for me (I’m 6 foot tall). No logical boarding organisation (free for all)."
Cons: "Flight delayed over two hours."
Pros: "There is nothing to like about Cebu Air"
Cons: "They're totally classless-inprocessing stinks, charge for just one bag, charge for food, and then run out of everything except potato chips. Cebu Air is the bag-lady of discount airlines!"
Cons: "Longest lines in teh world at check in. Get your act together CEbu. No in flight entertainment."
Pros: "Not a lot, crew were pleasant as always though"
Cons: "The aircraft arrived late - departure was scheduled 15:15 and the inbound flight didn't arrive until 15:05. Full flight so took an age to board. Cramped as usual but not really an issue for an hour flight, but obviously the departure slot had been missed resulting in a 30 minute wait on the tarmac. At least the flight wasn't cancelled as happened to me last time!"
Everything seems good so far, only thing is delay...2nd time flying with vietjet and 2nd time got delay :(
The actual flight was ok, everything else terrible worst airline in South East Asia, delayed twice and eventually took off late again, waiting in room at gate before flight no staff there no information about second delay, jammed on bus with doors closed waiting to be taken to the plane, just a disgusting airline, do not ever rely on this Vietjet will always cancel or delay your flight, and it’s not cheap when you see luggage price and other add ons, if possible try to book a better airline Bamboo air etc
No in flight entertainment, no food, not even drinking water, uncleaned flights, smelly bathrooms, and above all no baggage allowance, they charged us 53700 yen for the baggages.
Very basic, all seats are non reclining
Pros: "Worst Airline Ever"
Cons: "Vietjet needs to update their refund policy"
Cons: "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."
Cons: "Get more Customer Services training for the better and for the next level of international services provider...."
Cons: "Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!"
Pros: "Clean plane"
Pros: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Cons: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Pros: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Cons: "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"
Pros: "Fast and efficient and low cost budget"
Pros: "Nothing really impressive."
Cons: "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
Cons: "No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service"
Pros: "It was on time for a change"
Cons: "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"
Cons: "Delays with no explanation or expected timing"
Pros: "Quick flight"
Cons: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Cons: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
Pros: "Plane was clean and boarding was efficient. Good value. Flight was on time."
Cons: "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
Cons: "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
Cons: "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
Pros: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
Pros: "Flights were on time and worked well for us. Flight attendants were helpful"
Cons: "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
Pros: "Was on time and cheap."
Cons: "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
Pros: "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."
Cons: "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."
Cons: "No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future."
Pros: "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
Cons: "I wish they had in-flight entertainment, but it's not that big of a deal."
Pros: "Cheap flights but u get what u pay for"
Cons: "2 delays of 10hrs"
Cons: "This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print."
Cons: "I am an average height United States male; never have I been so restricted by seat space."
Cons: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
Cons: "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
Cons: "I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed."
Pros: "Not much"
Cons: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
Cons: "Have an error in system. I can't join the flight"
Pros: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
Cons: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
Cons: "There is no entertainment in flight and baggage check in is an issue ."
Pros: "Schedule and price were reasonable."
Cons: "Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging."
Pros: "Cheap fares"
Cons: "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."
Pros: "Staff onboard friendly"
Cons: "Flight check very slow"
Pros: "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
Cons: "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."
Cons: "Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up."
Pros: "Fluent English, comfortable and ample seat space"
Cons: "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
Pros: "Please be aware they can change flight times earlier without communicating"
Pros: "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"