The crew at the check-in counter was super-helpful and exceptionally kind.
Pros: "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
Cons: "Breakfast could have been better"
Pros: "Crew took great care of us."
Cons: "No complaints."
Cons: "Connection time at Narita is too long"
Cons: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
Pros: "The crew was efficient and very helpful."
Cons: "Entertainment choices of selected movies were limited."
Pros: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Cons: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
Cons: "Boarding in New York could have been better organized"
Pros: "Crew members are extremely friendly and the seat has more leg room."
Cons: "in flight entertainment can add more movie and TV shows."
Cons: "Air on the plane was stuffy"
Cons: "Check in and apps stuck in 80'"
Pros: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Pros: "The flight crew"
Cons: "More space"
Pros: "Spacious leg room."
Cons: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Cons: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
Pros: "The service was excellent"
Cons: "Food needs improvement"
Pros: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Cons: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Cons: "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
Pros: "Excellent service - delicious meals"
Pros: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
Cons: "Everything was great!"
Pros: "Super cheap roundtrip flight. Reliable airline. Flight even came with a meal both ways. Kind staff. Good service."
Pros: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
Pros: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Cons: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
Pros: "Very comfortable plane, even full. Polite crew."
Pros: "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
Cons: "The movies were not the first run ones."
Pros: "Entertainment options were good"
Cons: "Food was mediocre and long waits for restroom"
Cons: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
Pros: "Great service! Also, the food and beer that came with my flight was awesome."
Pros: "Very good premium economy seats and airline service was excellent - highly recommended"
Pros: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Pros: "Comfort seat, decent food, polite service"
Pros: "They were super considerate the entire flight."
Pros: "The food was good, which I didn't expect. The crew was kind."
Pros: "JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied."
Pros: "Love Jan service!!!"
Pros: "Excellent customer service!"
Pros: "Attention given to each passenger by flight crew."
Pros: "The crew was friendly and the sevices, food & entertainment were great. On 777 airliner, private entertainment system with wide movie selection. Seats have AC outlet and USB charging outlet."
Pros: "Japan Airlines is far more spacious than all domestic airlines. The food and beverage options were comparable to most airlines like Delta, United, etc, but presentation was better so they get style points. Their wifi connectivity was far better than Gogo's services, which is the provider for most domestic airlines. The real improvement compared to most my travel was the level of service. The staff was incredibly attentive."
Cons: "Still waiting for the day wifi at 30k feet is comparable in speed to at least a public cafe. Also, when will one of these airlines start providing balanced meal options that are actually palatable. JAL's food was okay, but heavy on starches and fats with low quality protein or vegetables to accompany them."
Pros: "I really liked my experience with JAL. The comfort and overall service of the flight was excellent."
Pros: "Overall service was excellent."
Cons: "There are small metal boxes under the from seats in coach which resulted in less leg room. For such a long flight to have leg room limited even more than normal was quite uncomfortable."