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Cons: "Breakfast could have been better"

Pros: "Crew took great care of us."
Cons: "No complaints."

Pros: "Simple check in and boarding, right on time."

Cons: "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."

Pros: "Nothing to complaint. Excellent airline nowadays"

Pros: "The crew was efficient and very helpful."
Cons: "Entertainment choices of selected movies were limited."

Pros: "Happy crew."
Cons: "more selection of hollywood movies"

Cons: "Very good airline except for the fact that the staff at Narita airport."

Pros: "On time"

Pros: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Cons: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."

Pros: "Seating and service"
Cons: "Flight to Haneda airport not Narita"

Cons: "Boarding in New York could have been better organized"

Pros: "Wonderful crew"

Pros: "The crew members polite and nice."
Cons: "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."

Pros: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"

Pros: "The crew were very friendly."
Cons: "The entertainment selection is really small."

Cons: "Cabin crews need to learn how to smile."

Pros: "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"

Cons: "Air on the plane was stuffy"

Cons: "Check in and apps stuck in 80'"

Pros: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."

Pros: "Perfect service, never had a more pleasant and attentive crew"
Cons: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"

Pros: "The flight crew"
Cons: "More space"

Pros: "Spacious leg room."
Cons: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."

Cons: "Flight attendants"

Pros: "Politeness."

Pros: "Service was excellent. Premium economy seats well worth the few extra $$."

Pros: "The food the service and the staff"

Pros: "The food the service and flight was great"

Cons: "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."

Pros: "The service was excellent"
Cons: "Food needs improvement"

Pros: "Service was very goood"
Cons: "Food was not great and entertainment was average"

Pros: "Easily upgrade to premium economy class"
Cons: "Some staff lack of basic english"

Pros: "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
Cons: "in-flight Wifi is not working"

Pros: "It was very good no prO lens at all:)"

Pros: "Cabin crew were very nice. Food was okay, while the legroom was good too."
Cons: "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."

Pros: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Cons: "No entertainment systems."

Pros: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Cons: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"

Pros: "Beautifully presented and tasty Japanese food. Electronic windows."
Cons: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."

Cons: "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."

Pros: "Nothing"
Cons: "."

Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."

Cons: "Double standard"

Pros: "Excellent service - delicious meals"

Pros: "Crew very polite, friendly and respectful."
Cons: "Flightsame as"

Pros: "Food"

Pros: "So cramped. Very uncomfortable flight."

Pros: "Great service."

Pros: "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
Cons: "Nothing, well done."

Cons: "Everything was excellent. Left Bangkok on time and arrived slightly early but that’s good. Food was excellent and the staff were very helpful and friendly"

Cons: "I cannot think if anything. Having the eye masks certainly helped sleeping on the flight a little easier."

Pros: "I was trying to make a connection and the crew moved me up to the front to get off the plane faster."

Cons: "The entertainment options were not reflected online"

Cons: "We purchased premium economy tickets but could not select our seats. We were assigned separated seats and had to call Eva Air customer service but they would not help. When we arrived at the check in counter our seats had been relocated and were able to sit together. Kind of upsetting having this hanging over our heads until the last moment."

Pros: "Crew was awesome! Very attentive and friendly. Food was better than expected. Seating (premium economy) was very comfortable."

Cons: "They hold us for 1 hour in a hot area while waiting to board the plain instead of letting us stay in the waiting area"

Cons: "Food"

Pros: "Friendly crew. Comfy seats. Timely meals and snacks."
Cons: "Food is too salty"

Pros: "Boarding followed priority order. Blankets were good, and extra pillow available upon request."
Cons: "Better food options. There was reduced options due to strike, but the food quality was not good."

Pros: "."
Cons: "."

Pros: "To actually catch the flight BUT it was cancelled leaving me having to buy another $AUD666 ticket DISGRACEFUL BY BUDGETAIR AND EVA!!"
Cons: "For EVA to GIVE me a REFUND KAYAK can HELP me get a refund"

Pros: "Really happy as had a exit seat so lots of leg room"

Pros: "The seats were very comfortable."
Cons: "It was very difficult to understand the flight attendants, flight was very bumpy and it was delayed about 2 hours in all. We had to deplane in Taipei, and then sat on the tarmac in NYC for another 40 minutes."

Pros: "I loved all the free food, even on short-haul flights!"
Cons: "N/A"

Pros: "Awesome crew and great service"

Pros: "Flight was what I had expected."
Cons: "Yet another delay, so departure as per schedule would have been good."

Pros: "The crew was very warm hearted to offer small toys to my 3-yr old niece to comfort him during the flight."
Cons: "The meal was a bit disappointed for it is only sandwich with cold chicken meat... not even offer hot food option especially for kids/elderly."

Pros: "Plane was new and comfy."
Cons: "Prefer hot food."

Pros: "Greatb"
Cons: "Great"

Pros: "Crews were very nice"
Cons: "Seat could have been a bit more comfortable and a little more leg room"

Pros: "The crew was great"

Cons: "Rude customer service. Hard to understand English. unhelpful staff. Flight was delayed an hour and a half and during the entire time waiting in the lounge, the staff did not notify passengers about the delay until the new boarding time. Updates along the way would have been appreciated."

Pros: "EVA airways seem to have gone out of their way today as the cabin crew service was excellent. Not one issue or complaint. The flight left on tine and was almost early into Heathrow apart from air traffic delay"

Pros: "Hello Kitty themes"
Cons: "Coffee served diluted ."

Cons: "Comfort, I Need to get to where I can fly first class"

Pros: "Staff. Entertainment."
Cons: "Food was average. Space small. But economy always is."

Pros: "Great staff"
Cons: "Food not too good, bad terbulance"

Pros: "Seats comfortable; crew members friendly."
Cons: "Somewhat limited choice of movies/TV shows."

Cons: "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."

Pros: "metal silverware is great, reduces plastic waste."
Cons: "plastic cups, they're not biodegradable. Better to use paper cups."

Pros: "On time, great crew"

Pros: "People were lovely and efficient"
Cons: "Seats were pretty ordinary"

Pros: "The food and drink."
Cons: "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."

Pros: "The flight to Taiwan from LAX was miserable. It was so hot i sweated the entire 14 hours. Was told they cannot adjust it. Easier to get blanket to be warm no way to cool off"

Pros: "Amazing food, comfy seats and good entertainments system"

Pros: "I slept all the way"

Pros: "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
Cons: "Can't think of anything. Trip was pretty nice."

Pros: "Was quite nice for a two hour flight. They gave us a free meal again."
Cons: "Nothing I didn't like."

Pros: "Movie on board is good"
Cons: "Food not so nice"

Pros: "Food is good"

Pros: "Good food, lots of space, clean plane and friendly flight attendants"

Pros: "Crew, boarding, services."
Cons: "Food can be better."

Cons: "1. Not enough movie selections; same selection on both legs of the trip. 2. Bathrooms were dirty. 3. I was very disappointed that I was forced to check a carryon due to weight limits when it was under the size requirement. The weight limit doesn't make sense if it was going on the same plane anyway for free. 4. It is utterly ridiculous not to give full mileage for economy tickets anymore. Out of all the programs to cut, the loyalty program? Really? 5. Flight attendants were not particularly friendly."

Pros: "Everything is perfect"

Pros: "I liked nothing"
Cons: "In spite of JFK airport shuting down due to Storm Grayson, EVA airline refused to cancel the flight until 1 hour before the time of departure! They wouldnt listen to my requests to change flights until it was too late. JFK airport put out a notice at 7:30PM stating that they woukd be closed until 7am the next morning. However, i recieved an email from EVA airlines AND Kayak around 9 PM stating that my flight was on time... the airport was closed!! Terrible organization... overall a really bad experience."

Pros: "The vegan meals were tasty."
Cons: "Not enough leg room. Seating not wide enough."

Pros: "The flight attendants are very attentive and polite. The journey was smooth. Overall great experience!"

Pros: "service on time and great staff"
Cons: "all good"

Pros: "I like it when they checked in our hand carry bags free of charged.They make your travel more pleasant and comfortable.."
Cons: "I don't like the food choices and sometimes the entree itself looks messy and unpalatable..The flight attendant only offer drink just one time in a 10 hr. flight not like Asiana and Korean air..Flight attendant just sits at the end of the plane chatting..lol.."

Cons: "Sold me a ticket then cancelled 15 minutes later due to not having updated information from the airline on bookings."

Pros: "Overall great, compared to the price."
Cons: "None"

Cons: "Need more selections of foods."

Cons: "Too many kids"

Pros: "The CS is very good and we boarded the plane with a SWA level of efficiency."
Cons: "The inbound plane was delayed."

Pros: "Smiling stewardess"
Cons: "So far so good"

Pros: "Good service for what you've paid for. Luggage allowance included in the fare could be a bit more."

Pros: "Nothing"
Cons: "low price air ticket doesn't mean low quality service!"

Pros: "Price is great if you are lucky enough to get a promotion ticket. Free luggage is included in the ticket During the flight, crews provided water sufficiently."
Cons: "Basically nothing considering what LCCs provide."