The flight was delayed from GUM to ICN, there was no notification on how delayed the flight would be. Although we received notice, there was no specified time given. The flight was also very uncomfortable.
It was riding a bus. No problems.
Cons: "Sold me a ticket then cancelled 15 minutes later due to not having updated information from the airline on bookings."
Pros: "Overall great, compared to the price."
Cons: "Need more selections of foods."
Pros: "The CS is very good and we boarded the plane with a SWA level of efficiency."
Cons: "The inbound plane was delayed."
Pros: "Smiling stewardess"
Cons: "So far so good"
Pros: "Good service for what you've paid for. Luggage allowance included in the fare could be a bit more."
Cons: "low price air ticket doesn't mean low quality service!"
Pros: "Price is great if you are lucky enough to get a promotion ticket. Free luggage is included in the ticket During the flight, crews provided water sufficiently."
Cons: "Basically nothing considering what LCCs provide."
Cons: "The food is not Good"
Cons: "The flight was always delay."
Pros: "Not a full flight, seat next to me was empty which was good for a 12 hour."
Cons: "Better selection of movies, real window shades instead of the transparent ones."
Pros: "The crew was adequate."
Cons: "The airplane was old and dirty."
Pros: "They are OK. I was trying to do on line checkin it was not working. when you wait for any kind of life in Chinese airport I noticed so many Chinese customers were cut in the standing line and all the air plane staff was not care with this. I had to wait so much extra time."
Cons: "Our flight was delay for at least 15 hours this time. they didn't have knowledge to do customer service with this kind of case. They had to wait 2 hours at international transfer area every one was very patient with their service. I never buy ticket from Air China again."
Pros: "Service was good! Thank you!"
Cons: "I may miss the morning sandwich. It would be good to have more water and more coffee. :)) it would be better if the magazine could be more interesting."
Pros: "Nothing! I like absolutely nothing about this experience! Worst fight of my life and I plan on letting my reviews reflect that!"
Cons: "I was doused with water 2x (condensation about 7 ounces of fluid) from the air ducts. Continually dripped on for 12.5 hrs. Before getting off the plain I took a picture of the napkins stuffed into the cracks over my head as their “solution” and was aggressively asked to delete the picture. I didnt"
Pros: "Lounge hard to find. Offering and help poor in lounge . Loading for business was great"
Pros: "Crew very friendly"
Cons: "Seats are hard and uncomfortable"
Pros: "I was surprised that there were tons of in flight entertainment to select from. Crew was also very nice"
Cons: "The seats weren’t the most comfy and one of the meals was bad"
Pros: "Flights were on time. Efficient boarding. Service good. Staff friendly and attentive."
Cons: "On 2 of 4 segments of flights the entertainment touch was not working."
Pros: "On time"
Cons: "The food was ok for an airplane."
Cons: "I had a special meal preference as a vegetarian dish. First meal I got was, rice and steamed Napa cabbages without sauce ( little disappointed); second time, they forgot to serve me the vegetarian meal all together. I got chicken dish which I could not consume... I wish I had a crew who could speak English so that I could communicate about the situation, but I just let go of the issue. I am planning to go fasting on my returned ride."
Cons: "No WiFi, no charging. Food was inedible."
Cons: "Don't like the food at all."
Pros: "The service was excellent"
Cons: "The service was excellent"
Pros: "The food as good and the flight attendants were nice"
Cons: "No entertainment since it was a small plane it didn’t have any tv or they didn’t want you to use your phones as well"
Cons: "It turns out that we had to ask for a seat that is near a baby bassinet beforehand. Like it’s not obvious from the tickets that we’ve purchased that we are boarding with a baby. The truth is that Air Asia prefers to sell those seats instead of making sure that you would be comfortable with a baby boarding."
Cons: "The flight was very hot the entire 12 hours, no individual air controls were present. We asked for a beer when the first drink service came around and were told only juice or water was available, while the next row of seats were served multiple beers without issue. After the service was over we rang the attendant button, it was immediately shut off and no one came to assist us. Rows ahead and behind us ran an attendant and were served. We asked again for a beer and were told they didn’t have it (these were all by the same attendant that was serving our area, who was liberally serving others in our area) We eventually got up to and went to the service station, where 5-7 other passengers were standing, helping themselves to beers in the carts and pouring themselves wine while flight attendants stood there chatting with them and continuing to ignore us. Eventually we were able to get ones attention and were able to secure two beers, after being told Mulltuple times that they didn’t have them, while other passengers were being served multiple at a time, or helping themselves to the beverage carts in the service areas. Staff was unprofessional and the entire flight was a battle for service. I have flown many 12+ hour flights and never had any stress or issues whatsoever, this was a new and frankly terrible experience. I am wishing my flight home was not with this airline, as I am afraid of a repeat."
Pros: "Their boarding are faster"
Cons: "Crew don't pay attention to your request"
Cons: "Somehow my passport number on my ticket was mismatched with another passengers. I was held at customs."
Pros: "Free wine"
Cons: "There’s no wifi, barely any english speaking movies, and the food is horrible. Will probably never fly air china again."
Cons: "Food was awful Confusing why we weren’t allowed our phones on airplane mode."
Cons: "Not a single snack in the plane!"
Pros: "Kayak website is not liable towards its customers. Due negligence."
Cons: "The BYOjet agent that is the partner of KAYAK is irresponsible and careless and got lack of customer support."
Cons: "Flight arrived on time...they wouldn’t let me on the plane...said the other plane already took off and I had to stay overnight in china...friend/famliy waiting at airpor"
Pros: "Everything but entertaiment on board. Very vas audio."
Cons: "limited movie/TV options"
Pros: "Flight was on time"
Cons: "Food, cleanliness of airplane"
Cons: "Air China sent us an email that were we rebooked on a later flight. Even, so the staff in Beijing charged us a $300 change fee. We called customer service and was told that no one could help us. We spoke to management at the airport and were told we had to pay fee to get our luggage back. It was horrible. Besides that, our section of the plane did not have AC during the 13 hour flight from NY to Beijing, the planes are dated and so is the in-flight entertainment offered. they also ended up losing the luggage they were holding hostage. Overall, a terrible experience."
Pros: "Flying on Air China typically works for my travels to Los Angeles. I think they are a great choice given the cost and services : )"
Cons: "The departure out of Beijing was delayed some 1.5 hours because of one person who apparently left his passport near the gate prior to boarding. It was a full flight. I was just stunned that they would inconvenience hundreds of people whose schedules, including mine, were affected by their decision. May be it was a policy issue. But the crew didn't explain it very well, seemed more sympathetic towards the individual. While that was a kind solution to that one individuals but I wondered about the judgement of the crew. It was very frustrating for the rest of the people waiting onboard. Also this was the first time booking through justfly.com because it seemed the cheapest but the hidden (additional) cost was in the seat selection stage afterwards. Kinda misleading."
Pros: "Good price"
Cons: "No AC in my section for a 13 hour trip. Was so uncomfortable. Dated entertainment and slow crew service."
Pros: "Boarding is quite ordered, on time"
Cons: "Gateway at Beijing Int Airport designed to/ from US bound is very far at the end of every thing, and even though they are doing their jobs as what of required, flight attendants need to put more smiles and greetings to customers. Food is somewhat just ok to fill your stomach."
Cons: "We couldn't use out phones, all I wanted to do is listen to music I already have save to my phone. The food was horrible."
Pros: "The price."
Cons: "Flight delayed over 40 hours, in China! Nothing anyone can do about it. Totally got screwed by Air Gina. Almost missed the wedding I was officiating. Worse part is that Kayak has no customer service number to call for help. Never again. If that wasn't enough, they lost a bag on my return flight. Pay the extra money and get treated like a human being."
Pros: "Calm boarding process. Crew was pleasant."
Cons: "Seats are smaller than most international flights. Entertainment was non-existent. Food was not interesting, but sufficed."
Cons: "Gate crew did not provide any information about delayed departure times. We were told the plane would depart at 20:10 and ended up departing at 22:35. This was already several hours behind the originally scheduled departure time of 15:25."
Pros: "Not much at all"
Cons: "Lack of communication - our flight was supposed to land in Beijing but we were redirected to another airport due to bad weather. After we had parked at the terminal of our temporary airport, we were told to wait further instructions from flight crew and the control tower. After about 40 minutes the plane started going towards the runway without any warning to passengers who had started getting luggage down, opened contents of carry on baggage and luggage, etc. It was jarring to say the least and luckily no one got hurt. Additionally, our flight from Beijing to Vancouver, BC was delayed by 8 hours. None of the gate or airport agents could tell us why or provide any alternatives to those of us with connecting flights. Not only did they not provide information, one of the gate agents gave us the wrong information (the local time at arrival). We missed our connecting flight and incurred significant expenses (hotel and purchase of 4 additional one way tickets). For the reasons listed above I will never chose air china and strongly urge any listeners/readers to avoid them at all costs!"
Pros: "I arrived safely and had no issues with luggage. The staff were pretty good about going through the plane to offer water (especially important, since a second screening at the entrance to the plane confiscated all water, including bottles purchased passed the initial security check!)."
Cons: "That there was no worry of the water confiscation-only second security check. To not be allowed to bring any drinking fluids on an 11-hour flights poses a pretty serious risk of dehydration unless plane crew are significantly committed to ensuring passenger hydration. On the food front, my eggs were kind of dry."
Pros: "That it's the last time in which I buy a flight with Airchina, :)."
Cons: "The service. But, I am happy that I will never fly with Airchina again. :)."
Pros: "They gave us a meal on a flighy that was only an hour and a half long"
Cons: "The entire flight the plane dropped and there was severe turbulence"
Cons: "I missed my connecting flight due to a late landing, and the next flight was 8 hrs later. The crew members were less than accommodating."
Cons: "We missed our connecting in the Beijing airport both times. Even though our flights were delayed by several hours, the AirChina staff seemed unprepared to help us about we sat in the Beijing airport for multiple hours before going to Phuket and again on the way home when going back to NYC. They refused to give us meal vouchers and were generally unapologetic."
Cons: "No individual movie screens."
Pros: "70% of the entertainment is in Chinese so be prepared with your own stuff. Food was not awful, but not great. Comfort and leg room above average."
Pros: "Crew members are very nice and kind"
Cons: "But it takes more just being nice to be a good service. I always flight business and occasionally first class within the Star Alliance system. I'm a Chinese and I love my people. By still keeping my Chinese citizenship after 27 years living in US may show that. But I have to say my dear Chinese crew members always miss some details on service. For instance, this time on my way back to JFK, they woke us up five hours before landing to serve us the light meal, that other Star Alliance airlines usually do around two hours ahead of landing. I took Air China four times in the past 10 months and they always did the same thing, even though I specifically requested that don't wake me up if I'm sleeping. They turned on the cabin lights and talked with passengers next to me very loud. I hope it's not the case that they serve the light meal so early in order to get their jobs done earlier ahead of landing. Other Star Alliance airlines never do this kind of thing."
Pros: "The professionalism of the crew was fantastic! The flight attendants did their best to ensure everyone was well hydrated and fed."
Cons: "The seats were extremely cramped for a 6hr flight and the touchscreen used for entertainment wasn't functioning. Air china typically serves some pretty decent food but this time it felt like I was eating some sort of slime posing as beef. I also noticed some Air china flights heat the rolls and others leave them cold. The salad was also frozen solid."
Pros: "The plane that WE EVENTUALLY got on was modern and nice. The entertainment system worked mostly (even though the selection was lacking)."
Cons: "Every flight was late. The staff was unprofessional and not at all helpful to my friend who was traveling with a broken leg. We needed a wheel chair for him so we could race to our connection in Beijing.... they wouldn't give us one and kept bickering amongst themselves, so he had to walk on his crutches all the way to the gate... only to find out they changed the gate because our plane was broken. Only they didn't tell us that, they just kept saying... "you can't board". I could go on and on but I am still too exhausted from the experience."
Pros: "Movie selection and food was OK"
Cons: "Flight delayed for four hours because of "weather in Houston". 14 hour flight could have taken off on time and thunderstorms were over well before we got there. Missed out connecting domestic flight and stuck overnight in Houston with no good or hotel vouchers offered."
Pros: "Great flight and staff."