Everything is superb in these flight and the only thing I would like to suggest is … it is too expensive to fly. Please find a way to make them affordable.
JAL is one of the most professional & efficient airlines I’ve experienced. The food was very good: even in Economy! The entertainment interface needs some updating.
Seat are large and wide, as expected in premium economy. The shell seat makes reclining non-intrusive to others, it also eats in your own space but I find this a non issue due to the tremendous leg room (42”, even better than all other premium economy that I know of), be careful of the sliding mechanism as I nearly got stuff stuck inside, the seat belt is the airbag type, it also attaches to the shell so when you recline you have to loosen it. The seat itself is hard and the headrest is too high to support my neck, so expect to need lots of pillows to make yourself comfortable. Foot storage is ok and there is a gap to store more things between seats and between the seat and the window for window seats, which I find surprisingly useful. Footrest is too high and makes your legs hang above the legrest (good for them to include that too) so I didn’t use the foot rest. Lunch was supposedly a highlight but I find the sea food rice bland and there isn’t really much seafood to speak of. The small biscuit in the side dish is wet and disgusting. Cold spaghetti as a side dish is also weird. The breakfast served before landing was great, they call it “chewing” salmon and millet short pasta, and perfectly coincides the sunrise which makes for a amazing experience. Attendants picked the trays way too late which makes me unable to go out for a walk as all our tables is full of empty trays. Both meals comes with plentiful choices of beverages and amazingly, metal cutlery. Rice crackers tasted great. Snacks in the economy class gallery have little choices. Japanese style high tech toilets look stylish but for part of the flight, the drainage in one of the sink didn’t work. Also, it seems like there is only 2 bathrooms in the business class cabin so sometimes they come to use our toilets, still largely enough for us though, if business passengers didn’t come 2 bathrooms for the 40 seats premium cabin would be great. In later part of the trip we were flying quite low (33000-35000ft) and is somewhat turbulent, it looked like there is no clouds much above us so I wonder if we could have avoided some turbulence by flying higher. Wi-Fi was slightly expensive unless you have a connecting flight (I do but the wifi is broken in the previous leg), speed was good. I got lounge access even on premium economy, which elevated the experience a LOT. They provided a amenity kit with ear plugs, moisture mask, eye mask, tooth brush and toothpaste which is great. Noise canceling headphones is also provided but the active noise canceling was barely noticeable. Overall the experience is either ok or great, only bad part was the first meal.
Seats TOO small and hard !!!
Gate folks had trouble maintaining order during birding. Terrible experience. Flight ok. Food not the best. Deplaning ok.
You did a great job JAPAN AIRLINES. Looking forward to experience again your utmost service in air!
Pros: "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
Cons: "Breakfast could have been better"
Cons: "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
Pros: "Crew took great care of us."
Cons: "No complaints."
Pros: "33" seats"
Pros: "The crew was efficient and very helpful."
Cons: "Entertainment choices of selected movies were limited."
Pros: "Crew and service were outstanding!"
Cons: "I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters."
Pros: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Cons: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
Cons: "Boarding in New York could have been better organized"
Pros: "Soo Much Food! Crew was very polite and helpful."
Cons: "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
Cons: "Air on the plane was stuffy"
Cons: "Check in and apps stuck in 80'"
Pros: "Spacious leg room."
Cons: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Cons: "No service. No drink, no snack, flight delayed. Missed last bus from airport to station at base where stationed. No happy"
Pros: "The service was excellent"
Cons: "Food needs improvement"
Pros: "Kind people, quality service. Very helpful. On time."
Cons: "Had trouble hearing instructions from flight crew since volume of the speakers was low."
Pros: "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
Cons: "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
Pros: "Excellent service - delicious meals"
Pros: "Thier food tasted excellent!"
Cons: "Wish there was a vegetarian option too."
Pros: "The flight crew was incredibly kind and attentive"
Pros: "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
Pros: "This was the best flight I have ever been on. The crew was so friendly."
Cons: "Absolutely no complaints."
Pros: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Cons: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
Pros: "Very comfortable plane, even full. Polite crew."
Pros: "It was pretty comfortable for a 14hour flight and all the flight attendants were super nice and very helpful. Different then most airlines in my opinion. Next time I go to Japan it will be with Japan Airlines no doubt!"
Cons: "The only thing I didn't like Was leaving the plane."
Pros: "Business class seat was good."
Cons: "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
Pros: "The flight is on time,service is excellent."
Pros: "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
Cons: "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
Pros: "The plane offered a variety of channels and movies. The seats were comfy and the staff were very informative and friendly. Overall, I had an excellent experience"
Pros: "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
Pros: "Asian vegetarian meal"
Cons: "limited rest room facilities"
Pros: "Everything was perfect - crew, food, service, comfort, entertainment."
Pros: "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
Cons: "Seats are too small for tall travelers."
Pros: "food was great flight attendants are courteous and reliable"
Pros: "The crew and service."
Cons: "No entertainment. No snack either."
Pros: "JAL is the best airline I've ever flown."
Cons: "Food isn't to my liking but was good."
Pros: "Since I had back pain,I really like that I could checked in two luggages. Thank you so much!!"
Pros: "Excellent customer service!"
Pros: "excellent seat space and excellent in-flight service."
Nothing out of the ordinary to set it apart from other airlines
it would have been great to be disembarked from an Air Bridge instead of being bussed around the airport after a 16 hour Flight.
Comfortable aircraft and excellent service
Pros: "Good crew. Nice flight. Newer equipment."
Cons: "The transfer process was a little burdensome."
Pros: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Cons: "Some alcoholic drinks"
Cons: "Flight was a little long!"
Pros: "attentive crew. comfortable seating. good food options"
Cons: "They do not understand the word priority at Doha airport. Business class passengers boarded last."
Pros: "Food and being ontime"
Cons: "Seats are too hard"
Cons: "It was outstanding service !!!"
Pros: "The crew was friendly and helpful."
Cons: "The seat was could have been firmer and a little more space between the rows in economy would help greatly for comfort for all."
Cons: "Toilets needs air freshener as so many passengers use them."
Cons: "Catering load was poorly estimated. They'd run out of my first choice of brunch despite being in the first row (apparently pancakes are "really popular with the kids" but they don't load extra to account for this). Also ran out of my main choice."
Pros: "Great service & very comfortable lie flat business class seat for this red eye flight."
Pros: "Boarding was very smooth."
Cons: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."
Pros: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."
Pros: "The entertainment was excellent, the seats very confortable"
Cons: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."
Pros: "Good service"
Pros: "Good attention from cabin crew and good food"
Cons: "Same as above."
Pros: "On screen entertainment"
Cons: "Food options- they start serving from front when they reach behind of plane food options exhausted pls ask ground catering to provide more non veg food"
Pros: "Good movie selection, very friendly crew"
Pros: "The food and service was wonderful! Easy smooth flight, made 9 hours fly by!"
Cons: "Lack of crowd control at the gate during boarding. Ihad to"
Cons: "- Leg Space is challenge"
Pros: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Cons: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"
Pros: "Plane, crew, boarding"
Cons: "Coach class is not for long haul flights"
Pros: "Great service. Great food. Great entertainment."
Cons: "Space is somewhat small for a short flight and totally unbearable if you go Sao Paulo-Doha."
Pros: "Flight was very comfortable and a pleasant ride"
Cons: "food service could be a bit more prompt"
Cons: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"
Pros: "Nice crews"
Cons: "No headsets to hear movies"
Pros: "Food and entertainment"
Cons: "There was a rude counter staff when we checked in in Singapore."
Pros: "Over all the flight was great."
Cons: "However I feel the need to share that the lid of one of the lights fell off and hit my girlfriend on her nose while she was asleep hurting her instantly. I understand that it was an accident, but nobody takes responsibility for it."
Pros: "Excellent service everyone was generous"
Pros: "The airplane was spacious."
Cons: "The omelette was too tough."
Pros: "The crew members are amazing."
Cons: "Was denied boarding."
Pros: "Friendly crew Good choice of food and beverage"
Cons: "Aircraft changed without notice Trapped in cramped window seat No storage bins IFE strobing windows tabs and would not switch off Useless design of chair lead to loss and destruction of my Kindle"
Cons: "Because of poor connection, arrived for flight 15 min. before departure. Gate agent wouldn't allow us to board and wouldn't help us rebook. Offered no help."
Pros: "Great service by the flight crew! Friendly and competent. Food is decent but not quite up to Emirates. Kudos to QA for investing in the A-350. Quiet and comfortable."
Cons: "The headphone jack on my entertainment system was defective."
Pros: "It was the first time using Qatar Airways and I'll continue doing so in the future."
Pros: "I was promised Wifi on all flights when I called customer service and I was frustrated I only had it on 2 out of the 4 flights ... And the connection was bad. I needed to work and planned on it after I heard the wifi was available for purchase."
Cons: "Did not like there was no wifi when I was told there was. The food was good and the service as well... It was comfortable !"
Cons: "Flight was delayed"
Pros: "Service and bartender."
Cons: "Flight got delayed and missed short connection in Doha. Had to fly to JFK instead. No compensation."
Nice flight. Always love to fly with Emirates
Airplane A380-800 is too big, fully booked. Too many people everywhere, which made me nervous due to Covid-19 infection risks. But food was good, and toilets were fine.
Pros: "Great staff"
Cons: "Food and service about drinks limited unfortunately"
Pros: "Emirates provides good seating even in economy class,with good entertainment so makes the 8hr flt more pleasant."
Cons: "Food wasn't overly great."
Cons: "why did they take my blanket and headphones 1 hour before we land?"
Pros: "The seats were amazingly narrow and uncomfortable. Difficult to get out of; did not see crew very often with water"
Cons: "Less confusing controls on the equipmentl"
Pros: "They rescheduled without our consent and didn’t give any accommodation either. We stuck at Dubai for 24 hour"
Cons: "Complete overhaul of all your crews and workers in different airports except the airport workers in America. They were nice and cautious. My overall experience was awful"
Cons: "Scrambled eggs breakfast was more like a mousse and had no texture"
Cons: "More what expected."
Pros: "I had the whole row. Food pretty good for economy. Good movies"
Pros: "Crew was amazing and meals were perfect."
Pros: "In flight entertainment was excellent"
Cons: "My first flight the seat was towards the back and was smaller than others."
Pros: "A380s are good aircraft. Emirates entertainment is second to none ."
Cons: "I'm the first leg 777 aircraft sat towards the back and my window seat was smaller than most seats. I had 1 hour 25 minutes connection in Dubai . But it was a VERY. Long walk from C3 to B14 . By the time for of the plane and reached my connecting gate t8gey were already boarding . Dubai is too big"
Pros: "Crew were excellent"
Cons: "The TV was small and poor resolution and brightness. Also no USB power at my seat."
Pros: "-Crew were nice and friendly -Aircraft had nice new business class products -Food was good -Lavatories were good -Great entertainment system and selection -Air ventilation over seat -High walls - good privacy for window seat -Intuitive buttons and menus for controlling seat and entertainment system"
Cons: "-Seats were in a high-density 2-3-2 configuration on a 7-hour flight -Narrow seats -Limited storage space near seat -Could not figure out how to use wifi -Boarding announcement was made late"
Pros: "Emirates always is outstanding service and comfort even for a Economic ticket, but...."
Cons: "This time I had problems, I was in the seat 71 of A380 and I realized it is the worst seat to receive boarding service, I always was the last to receive food, so the fish option was “sold out” ... bad experience"
Pros: "Friendly staff at boarding and on flight. Very attentive."
Cons: "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."
Cons: "Far too low temperature settings"
Pros: "I definitely love Emirates' use of the A380 as it is more spacious and therefore offers a more comfortable ride. It also helps that their cabin crew were accommodating and the services offered onboard were good."
Pros: "What I like is the food served, the entertainment, and the toilet."
Cons: "What I didn’t like is some of the stewardess attitude wasn’t really good, they have the grumpy face throughout. My seat, was unable to push back, the button was gone."
Pros: "Good selection of movies and special menu for the festive season."
Cons: "Slight delay on the tarmac."
Pros: "Flight was quite empty and boarding was swift and easy."
Pros: "Good inflight entertainment"
Cons: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
Pros: "Comfortable seat, even in economy class. Very quiet engine noise. Extensive in-flight entertainment. Attentive crew."
Cons: "Boarding experience was cumbersome and overly complicated. After going through the whole security screening process to enter the departures area (I boarded in Singapore), the whole security process is performed again to get to the gate. Why do I and my carry-on luggage need to be checked twice? Once at the gate, all passengers are herded like sheep into an area that has insufficient seats for the number of passengers, so many are left to stand or sit on the floor. If the airline wants to use a plane that carries 500+ passengers, then use a gate that can accommodate that number."
Pros: "Nice airport"
Cons: "It took Emirates a while to let passengers out. 1 hr layover is just barely in enough, expect to run or fast walk to connecting flights. Not organize when boarding aircraft."
Pros: "The food and service. Toilets are clean"
Cons: "Should watch on how many beer/champagne the steward serving to the customer as we had an old man who is super drunk sitting beside us and keep asking for more. Should also include toothbrush for our overnight flight as we reached Melbourne in the morning."
Pros: "The shops were great, but not enough time to get to them due to multiple security checks.Emirates delayed takeoff by over 30 minutes to accommodate their passengers."
Cons: "Wait time, due to multiple security checks, the staff that were performing them were inconsistent. KWI could do better."
Pros: "In flight meals were quite good. In fact, I would order the smoked chicken salad if I were in a restaurant. Service by cabin crew was excellent as well. Courteous, friendly and knowledgeable$o."
Cons: "In flight entertainment could have more recent movies."
Cons: "Seat a little uncomfortable even with mattress. Food not great."
Pros: "Crew were lovely"
Cons: "Insufficient vegan option"
Pros: "The plane were newer. Larger monitor."
Cons: "THe Entertainment system did not work. which meant no tv, info or seat adjustment. this was in First Class. horrible"
Cons: "The touchscreens on the 777s were a bit unresponsive."
Cons: "Very bad change process, through vyaname It was impossible to change the flight although it was 5 days earlier And wr missed the flight"
Pros: "Upgraded to Business Class. On a A380 its really significant."
Cons: "The crew was abit too talkative during non-service."
Pros: "Food was ok"
Cons: "Smallest leg room ever"
Pros: "The in flight entertainment and food was enjoyable. Overall service of the crew was excellent."
Cons: "The flight was delayed ~10 minutes boarding and I would have appreciated announcements to update the passengers with what was going on / the status of the flight."
Cons: "The crew was very impolite."
Pros: "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."
Pros: "Everything is wonderful"
Cons: "Tight Economy Class seats"
Cons: "Baggage took almost 2 hours to get out at return destination"
Cons: "No information re cancelled flight, board at Dubai indicated flight delayed with no time or boarding gate. Over 300 people at Emirates / Qantas customer service desk and 2 operators. Only found out that the flight may be cancelled from an email from kayak. Eventually got on a flight 6 and a half hours later. When leaving the board still said ek5101 delayed. I am sure if left up to Emirates / Qantas we would still be sitting at Dubai looking at the board."
Pros: "The media system was great. I enjoyed the food and the crew was very nice."
Pros: "We love Emirates. The previous flights and crew have been amazing. Most likely due to the plane only being half full. However the service, food, comfort and entertainment are the best I have ever experienced. The staff when able are more then helpful. They are friendly and engaging. The baggage allowance is amazing as well."
Pros: "The various American airlines have SO far to go to compare with Emirates (and other non-US airlines). One gets treated coldly and with irritation or disdain on American carriers commonly, while Emirates service staff are all professional, confident, pleasant and always have time to help you, handle small requests, or provide you that little extra. They understand service, and provide it as between equal professionals. Service staff in the US seem to think actually providing good service is demeaning, so they waste everyone's time and happiness making sure you know that you're no better than them. It's pathetic and immature. Emirates utterly rocks. And the price was better than all the US airlines. What's not to like?"
Pros: "The food and the personnel i"
Cons: "I like everything"
……our flight from Rome to Zurich left 90 minutes late and we missed our flight to Newark
The flight was full and given the high Covid infections I would have liked people, including the crew, to wear masks
Swiss is always top level thanks you from Serbia 🇷🇸 and Greece 🇬🇷… see you soon 🔜 again…&
Very cramped space. Not enough toilets. Entertainment options were good. Food was good. Service was fast.
The space between chairs in economy class is so tight
It was excellent. Great airline. Very attentive staff. Seats are a little tight, but it is the world we live in now. Unless you get lucky and get the bulk head seats or are wealthy enough for first class it is cramped. Overall an excellent experience.
Pros: "Entertainment was great, excellent movie selections, and games."
Pros: "The crew was very nice."
Cons: "The seats had such little cushion that it made the flight extremely uncomfortable."
Pros: "Food was great and abundant. Frequent service"
Cons: "Seats are too tight for such a long flight"
Pros: "The crew was polite and continuously offering drinks, headphones and food/snacks. Kept us comfortable and happy during the flight!"
Pros: "Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me."
Cons: "YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH."
Cons: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"
Pros: "Crew Was very friendly , smiley, and welcoming."
Cons: "Movie selection could have been better, but was ok."
Pros: "the CREW WAS FRIENDLY AND CELEBRATING EASTER WITH THE GUESTS"
Cons: "THE FOOD WAS ADEQUATE, GIVEN THAT WE WERE ON AN AIRPLANE"
Pros: "Great entertainment and food- all excellent."
Cons: "Uncomfortable, small seats in Economy."
Pros: "Everything was perfect."
Pros: "Seat was comfortable, food was very good."
Pros: "Nice cabin, clean . Friendly crew"
Cons: "I’m a small person & your seating is cramped & uncomfortable!"
Pros: "Spacious Aircraft, nice business class, friendly crew, punctual flight"
Pros: "The seats would recline too far so that people behind would get their range of motion uncomfortably limited."
Pros: "Food was tasty. Crew was very good."
Cons: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."
Pros: "On time and a lot more roomy then the flight from New York to Zürich"
Cons: "There were no TV screens to play games or watch shows"
Cons: "Seats are very cramped"
Pros: "The gate agents, crew, and food."
Cons: "Entertainment monitor kept stopping, then going, fast forward, then fast reverse. Watched a 1 hour 10 minute movie that took 2 hours 40 minutes to view. I am over 200 cm in height, the passenger in front of me was 163 cm with seat all the way back while sitting on the edge of her seat playing games. The monitor I was watching was about 14 cm from my face. I never put my seat back, but I sure as hell will now. This flight was over seven hours, that is to long to be contorted."
Pros: "the crew was wonderful, I was surprised that they had a little snack on such a short flight, the plane was clean and very comfortable. I plan to use Swiss Air again."
Pros: "Friendly Crew , modern and spacious aircraft B777"
Pros: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Pros: "Throughout the long flight, the cabin crew was excellent. They were attentive and friendly. They avoided interrupting quiet time and rest time by keeping off the PA system (well done). The food was fantastic. We were lucky enough to get some business class tickets with points, and the food was amazing. Wine was excellent. This team was quite solicitous of my parent with reduced-mobility. And the bathrooms stayed clean throughout the flight. find this is often an areas where many airlines fall down. And it's too bad, because while I'm 100% sure it is no fun to clean a toilet while in flight, it is a really a big negative for the customers. Overall excellent attention to detail, with a cheerful and "can-do" crew that kept the plane "proper" throughout the flight and provided seamless service. Good stuff. Will fly again."
Pros: "All went fine and the crew friendly. 12 hours from Switzerland to Sao Paulo is extremely long time to sit in an airplane, but temperature and air were fine and the flight was without delay."
Pros: "Swiss service relayable"
Cons: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"
Pros: "Very well organized company beginning with the website, check in, boarding and the flight."
Pros: "good entertainment system, modern aircraft , friendly and competent crew"
Pros: "Swiss has the most cheerful crews I've seen, and their enthusiasm is infectious which makes it easier to tolerate being cramped in a plane for hours. Also, I love that they give you a Swiss chocolate at the en of the flight."
Pros: "The plane was very clean the seats were neat and everyone was very friendly."
Pros: "Stewards are very kind and friendly unlike those in US flights."
Pros: "Great service"
Cons: "Super slow boarding. Long lines at check in"
Pros: "Great Food and very pleasant personnel."
Cons: "Choices of music and movies."
Pros: "Very attentive to children at boarding and in-flight."
Pros: "Great entertainment system"
Cons: "Leg room space was a bit restricted compared to what I am used to"
Pros: "Very impressed with snack: good tasting quiche with biodegradable packaging and no plastic utensils. Thanks for being so green! On time flight."
Cons: "Flight from Barcelona was delayed for 2 hours, so we missed the flight from Zurich to New York."
Pros: "Crew were perfect food was fine"
Cons: "Seat was terrible. 44g is one of the worst seat ever. No place for the my legs..."
Cons: "We loose our flight and they didn't give us any chance to save some money on a new ticket."
Pros: "I enjoyed the entirety of the flight."
Cons: "No complaints."
Pros: "Crew was very nice"
Cons: "Make sure they check the flight before they make passengers aboard like my seat, I had to travel for 10 hours in same position & even flight attendants couldn't help because the flight was packed I understand but I did suffer"
Cons: "There is little that can be done to make a long haul flight comfortable when a baby is screaming and crying for it's entire duration. Its behaviour cannot be helped. But it certainly didn't make the flight comfortable, nor did the young child kicking incessantly at the back of my and my daughter's seats. This could have occurred on any flight, but it didn't contribute to having a positive experience on this one. The flight attendant serving breakfast completely ignored that fact that I was awake and strolled past without asking if I would like anything as meals were being served. I informed another flight attendant that we hadn't been offered breakfast and she was able to provide us with meals. Besides this the cabin crew were courteous and pleasant. I've flown with Swiss on other occasions and have had better experiences. I'd like to think this was just a one off and not representative of the level of service that Swiss normally provides."
Checking in Staff could not print my boarding pass for all my travel legs. We requested to print all boarding pass from the departing airport (Atlanta) and they said they can not do that. We have never experienced something like this in other flights for International travel.
Make the boarding gates closer to the main concourse it took ages to walk there.
Everything good, Thanks so much
Cons: "The food was terrible. Turkish airlines used tp have great food. I understand the cold sandwiches are because of Covid but they could have been much better."
Pros: "Comfortable seats and good entertainment, nice food"
Cons: "Cabin crew were not friendly, and were resistant for any special requests"
Pros: "Great food options, very tasty. Crew was attentive, polite and professional."
Pros: "Very professional and polite crew"
Cons: "Check-in counter: clerk was “mute”, no greeting, no words about the gate, luggage destination, passport paper. Poor communication: 90 minutes delay, but no announcements Inconsiderate: when the “business class bathroom” located between business and economy classes, was unoccupied, the fly attend Commanded not to use after standing there for 10 minutes. No tea or coffee with breakfast Gate has no information: no destination, no time indicated"
Pros: "Food and entertainment were great."
Cons: "The air conditioner was on full blast for a trip to Istanbul, Turkey from NYC. It was very uncomfortable and I could not get any sleep because I was freezing the whole way. Seriously, two sweaters and a blanket did not help. My hands were so cold I the entire time."
Pros: "Good food, comfort seat"
Cons: "Crew skipped my row when giving food and didn't realize until I came and asked. None of the crew showed their apology"
Pros: "Nothing much to shout about this flight. It got there safely?"
Cons: "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."
Pros: "Elite member flying with my wife, no preference boarding for Elite. Were assigned to different group letter No good answers Dissapointed"
Pros: "The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional."
Pros: "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
Cons: "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."
Pros: "Excellent customer service, crew always helpful and glad to please."
Cons: "Atatürk airport link too confusing and decreased my flight experience"
Pros: "The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!"
Pros: "Very uncomfortable seat. Very narrow walk way to lavatory."
Pros: "The food is great and so is the entertainment system."
Cons: "Unfortunately the aircon didn't work properly before takeoff in Singapore. The plane only cooled down when it was in the air."
Cons: "Expedia has doubled charged me for this flight and do not reimburse. You can't issue two seats for only one person. It's a scam."
Cons: "They lost one of our bags."
Pros: "The planes I flew in were very clean, comfortable and in great condition. I enjoy the seat space and comfort, good entertainment options with great quality entertainment system. The meals were also decent and we were even fed sandwiches on a short flight."
Pros: "they fed us on both flights and offered drinks"
Cons: "my knees were pressed into the seat in front of me. Im 5/8"
Pros: "Food is bad.no other word is fitted. All the rest is good."
Cons: "How come a Business Class doesn't have sleeping masks? Unbelievable."
Cons: "Service is horrible. Airline staff is rude. Airport staff in turkey is eually bad. Avoid this airline and country at all costs."
Cons: "Staff is mean, impolite, and inefficient."
Pros: "Food , sercive"
Pros: "Luggage left in Istanbul due to short connjection was delivered to my home the same evening. Check in was simple and quick."
Cons: "Seats too close together on A330 airplane, entertainment console difficult to use and flight attendent did not have patience to explain how to use it, ran out of main course and remaining chicken course was too spicy to eat, flight from Singapore was delayed in takeoff making it very difficult to make connecting flight,"
Pros: "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"
Cons: "They told us to observe the 4 groups mentioned on our boarding passes, then there was only one entry... From buses to plane, instead of separating people into buses according to seating, they mixed them all up, hence people who had seats up front were entering the rear of the plane and vice-versa, causing incredible congestion and confusion when boarding, people along the center aisles going both ways and trying to pass while loaded with hand baggage, quite ridiculous indeed."
Cons: "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"
Cons: "Had to cancel due tp safety situation in Turkey (bombings, Dept of State warning). I had flight insurance but Kayak did not refund a dime."
Pros: "When we arrived at the gate we were told they did not have us in the system and the one gate attendant told us that the airline did not like Kayak. We were then forced to stay in the airport hotel at a rate of almost $200.00 as we were unable to secure a flight on a different airline until the next day"
Pros: "Seating could be wider."
Pros: "Muy buena aerolínea. Todo estuvo bien. 100% recomendada."
Pros: "The ride was comfortable and smooth. I loved the Turkish Air lounge in Istanbul and also the movie screen was easy to use, although there was a problem with the screen on my flight from Istanbul to Hong Kong."
Cons: "The food was good but some of the appetizers were not that good. The red wine was not so good, tasted cheap."
Pros: "Good food, boarding according seat numbers enforced"
Cons: "Very old plane, entertainment system not working, crew not that attentive. Baggage delayed."
Pros: "Blankets, pillow, being served food and drinks regularly on a long flight, great choice of new movies."
Cons: "Touch screen did not always work."
Pros: "The crew was extremely polite and pleasant. We felt welcomed and taken care off."
Cons: "It was an old plane and it was not possible to see the tv monitors."
Cons: "The flight tracker was the only thing we could watch on this flight."
Pros: "Comfort Movie Selection Friendly Hostess Thoughtfulness"
Cons: "Seat was small and squeezy. More variety for food needed."
Pros: "Entertainment system, food"
Cons: "Announcements illegible"
Pros: "everything. it's really a good option!"
Cons: "nothing really"