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Pros: Boarding process was great, who went in first just as supposed to be so minimizing crowded in the cabin alley.

Cons: No on-flight meal available to purchase. It's lunch time and the airline expected everyone had lunch before?!? 15 minute delay, understandable. Seat pocket was not cleaned, someone spilled chocolate drink before and the cleaning service missed to do the job.

Cons: There are small snack & water given previously, but now only water.

Pros: The crew are ok. They should find jobs with other, better airlines.

Cons: Flight delayed on both legs. Delay management horrible, call centre was worse.

Pros: I have flown Malindo before and I have been happy about tbeir customer service.

Pros: Price

Cons: Journey / organisation

Pros: Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional.

Cons: Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers.

Pros: MinimumService！

Cons: MinimumService！

Pros: It was a good flight

Cons: The long delay......

Cons: Flight was on time. Crew were professional.

Pros: Friendly and helpful flight attendants

Cons: My seat cushion was flattened but otherwise a nice flight!

Cons: Luggage lost. No apologies, no compensation

Cons: Very uncomfortable seats. Small and hard

Pros: The flight was okay, service was okay.

Cons: Could be better if the departure was on time rather than delaying too much without clear explanation.

Pros: Cheap

Cons: Uncomfortable Won't give you a blanket or cup of eatery without making you pay Delayed

Cons: Baggage problems in transit

Cons: this is the first international flight that charges you money for everything on board. hungry? purchase food. thirsty? pay for the water as well. even for the check-in luggage, you have to pay. so pay a little more and book a nicer-better airline. the crew is not professional and does not understand how to talk to clients properly. I am well aware of the fact that clients are often over demanding in the services they are being provided and rarely appreciative of the crew that does everything to make your journey pleasant. However on all the four Airasia flights from Delhi Kuala Lumpur Phuket, the overall attitude of the crew members was not nice.

Cons: not satisfactory from any angel!

Cons: Good

Cons: Good

Cons: Food is disgusting, take off was terrible (not sure if was pilot or just a super old and terrible plane). They decided to go through all of our bags again as we went up stairs to board the plane. Of my hundreds of flights I have never seen something this idiotic and redundant. Completely ridiculous to open up every single passenger’s bag before allowing them to take their seat. And this happened an hour AFTER departure time, making me and half the plane miss connecting flights. Never book through them, pay the extra to save yourself the headache. They didn’t care that they made us spend an extra $1000 to rebook international flights, just a “we understand this inconveniences you” completely ridiculous.

Pros: 787 Dreamliner

Cons: Boarding organization could be better.

Pros: The crew were pleasant and the aircraft was clean

Cons: Seat pitch

Cons: The flight was from 3:30 am to 9:00am. We were served dinner soon after boarding, but it makes much more sense to serve a breakfast before arrival in Bangkok.

Pros: Crew were great

Cons: Food in economy could be more Thai and tasty but nicely served and efficient

Pros: Decent crew and food. Fairly punctual.

Cons: Check in was so slow. Slowest check in I’ve known.

Pros: Good service

Cons: Not enough leg space, cramped seats

Pros: The service and crew were excellent!

Cons: The seats weren’t very comfortable but overall the plane was very clean and again the service was impeccable.

Cons: Manner of Airport staff is very irritating. They consider passangers as their enemies and behave accordingly.

Pros: Seats are comfortable. The crew was nice.

Cons: They never check passengers, if the seatbelts are on.

Pros: The plane didn’t crash and we made it to our destination

Cons: We were squished in like sardines. My neck and back still hurt. They are sticklers about bags. No more than 7 kg (roughly 15lbs). Over all experience not so good.

Pros: This is want low cost should be. Do the basics right, brand new plane, on time and impeccable crew. That's all I wanted.

Cons: Seat pitch a bit thight but it was expected. If you're tall I'd suggest the extra charge for emergency exit.

Cons: The flight was a pretty good flight for budget

Pros: somewhere between a budget airline and a premium service. For the excellent price i was excitement pleases with the service and comfort. Would definitely fly with malindo again.

Cons: my expectations were more than met.

Pros: Ease of booking and 30kg baggage allow all included in quoted flight cost

Cons: Food quality appears to be falling down in variety and quality

Pros: The service is good in general.

Cons: The boarding process could be improved.

Pros: For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping).

Cons: Nothing.

Pros: The crew was terrific. Always smiling and helpful.

Cons: If you need more space economy is a tight fit. It would be better to upgrade.

Cons: Nothing

Pros: I can say all the crew was amazing

Cons: They are doing excelent job.

Pros: Service

Cons: Old planes and screens.

Pros: crew provided attentive and excellent service. Good food and beverage.

Cons: cabin, seats and table cleanliness need to be improved. decline angle of seat and foot rest angle so limit.

Cons: Worst business class seat in the air. Departed 90 minutes late due to mechanical issues

Pros: Crew was terrible plane dirty and very poor service waited 90 minutes after take off to get a drink in business class. Last time I fly this airline used to be ok but now going downhill

Cons: Almost every thing. Incredibly dirty plane and crew just poor not interested in passenger at all unfortunately noticing this more and more with MAS

Cons: Frustrated

Pros: Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time.

Cons: You can choose your seat but when you pay you can choose a seat and I don’t like this

Pros: Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight

Cons: Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person

Pros: Can't complain

Cons: Cheaper? :) !

Pros: Crews are nice.

Cons: Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad.

Cons: The airline

Pros: Comfortable, on board flight menu was good, no delay.

Cons: Visa permits check before boarding was really unnecessary. It's immigration personals job. That creates long & slow moving que. But then perhaps it's the KL Airport authorities fault that exercise that policy. Saw the same thing with some other airlines.

Cons: Crew was non-service minded, more concerned about themselves, with no crew member trying to assist english speaking passengers If the option is paying more and flying with another airline..

Pros: The flight was delayed & we were not informed over announcement or SMS. We were kept waiting standing in Que for 45 minutes assuring every 5 min that we will board. I am a senior citizen & diabetic. My medicine & insulin routine was upset. If I would have known earlier of the delay I would had my meal & insulin in Airport.

Cons: The crew, Cleanliness

Cons: Promises free meal was not provided in lounge- reason cited no mail communication received from indigo

Cons: Long delay in getting bags in Hyderabad. Turbulence in the air

Cons: 45 minutes in the checking queue. And long queue at the boarding gates. Please get your act together. All it takes is a little forethought and efficiency — not many people looking busy and doing the same thing.

Cons: Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap.

Pros: comfortable seat

Cons: No TV on plane

Pros: boarding is thru gate and not tarmac

Cons: food are expensive.

Cons: We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider

Cons: Turbulence

Pros: You can check-in luggage for free. Not like Airasia

Cons: Delays, of course.

Pros: I was very impressed given it is a budget airline.

Pros: The seats are more comfortable compared to the other budget airlines.

Cons: The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.

Pros: There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that.

Pros: Singapore to Hanoi flight.

Cons: Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi.

Cons: Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded

Pros: Everything worked

Cons: Nothing

Pros: Nothing!

Cons: Everything!

Pros: Most things went smoothly. Crew was friendly.

Cons: Seats were uncomfortable.

Pros: Absolutely horrible! The airline canceled my flight and would not refund my money. My credit card company is disputing it now. I’ll never use this airline again and recommend you do the same...

Cons: They canceled my flight and kept my money!

Cons: Food is disgusting, take off was terrible (not sure if was pilot or just a super old and terrible plane). They decided to go through all of our bags again as we went up stairs to board the plane. Of my hundreds of flights I have never seen something this idiotic and redundant. Completely ridiculous to open up every single passenger’s bag before allowing them to take their seat. And this happened an hour AFTER departure time, making me and half the plane miss connecting flights. Never book through them, pay the extra to save yourself the headache. They didn’t care that they made us spend an extra $1000 to rebook international flights, just a “we understand this inconveniences you” completely ridiculous.

Pros: Flight Stewart’s Response

Cons: Ground staff highly untrained & indifferent

Pros: Crew was professional and the plane was very clean

Cons: The seats are very weak and anyone touching on the backside would feel as if they are directly touching you.

Pros: Clean comfy seats Attentive and polite staff

Cons: Very delayed. Refreshments were offered after we had already bought them ourselves!

Pros: Comfortable

Cons: Check in swiftness

Pros: Good legroom and friendly crew

Cons: They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out

Pros: Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!

Pros: somewhere between a budget airline and a premium service. For the excellent price i was excitement pleases with the service and comfort. Would definitely fly with malindo again.

Cons: my expectations were more than met.

Cons: The airline