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Cons: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."

Pros: "Crew will do anything to help"
Cons: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"

Cons: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."

Cons: "Softer seats and more movies"

Pros: "Overall good"
Cons: "Boarding needs better management."

Cons: "Very cramped. Worst leg of the journey"

Pros: "Nothing beats Singapore SQ!"

Pros: "The comfort and caring staff"
Cons: "Food serve a bit slow with the no of pax and long queue for the washroom"

Pros: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Cons: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."

Pros: "The economy section of the upper deck of the A380 is great!"

Cons: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."

Pros: "Brand new aircraft, excellent service and food"
Cons: "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."

Pros: "Great service."
Cons: "Disinfectant smell."

Pros: "Seats more comfortable than premium economy, staff more helpful!"
Cons: "Food was ordinary"

Cons: "Outdated Cabin Fit Out"

Pros: "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
Cons: "20 mins late boarding meant plane left 35 mins late although still arrived on time."

Pros: "Staff, food and emenities great for economy class"
Cons: "Inflight entertainment wasn't as extensive as in previous years."

Cons: "Some staff not courteous which surprised me"

Cons: "Expected to have more indian movie choices."

Cons: "Service"

Pros: "Liked the service"
Cons: "Nothing special."

Pros: "Food was ok"
Cons: "Entertainment system are old age and poor quality TFT screen"

Pros: "Was very old plane but was good"
Cons: "Food and crew was well"

Pros: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Cons: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."

Pros: "I liked there was entertainment"
Cons: "It was an old tired plane"

Pros: "The attendants are pleasant to the eye, thats about it."
Cons: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"

Pros: "Crew was friendly and whole on ground process was efficient."
Cons: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."

Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"

Pros: "Personal Touch!"
Cons: "No such!"

Pros: "Service"
Cons: "Old planes and screens."

Pros: "Sound sleep"
Cons: "N/A"

Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."

Cons: "Headphones were not functioning properly"

Pros: "Singapore service is always outstanding"
Cons: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."

Pros: "Second bag was four foot bronze statue, no problem or extra cost"

Pros: "Polite crew took good care of my needs"
Cons: "Food was really bad could do better . Movies were not as current but a good collection."

Pros: "everything, excellent job"

Cons: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."

Cons: "cramped uncomfortable seats freezing cold"

Pros: "For as long 14 hour journey they sure make it comfortable."

Cons: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"

Pros: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Cons: "Entertainment interface showing its age."

Pros: "The ground staff in Sydney!"
Cons: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."

Cons: "old facilities"

Pros: "Good crew, but working with some tired, old equipment."
Cons: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."

Pros: "Arrival in Canberra was excellent."
Cons: "Horrendously uncomfortable business-class seat for a redeye flight."

Pros: "It's good that they have vegeterian options"
Cons: "Indian food was stale"

Pros: "Movie selection, very helpful crew and good quality food."
Cons: "Nothing!"

Cons: "Aircraft was dated with old business class seats which are worn. Minimal options in movies to watch"

Pros: "NOTHING"
Cons: "UNCOMFORTABLE SEAT IS BUSINESS CLASS, VERY OLD AIRCRAFT. LAZY CREW, ASKE FOR A BLANKET AND TOOK 2 HRS TO GET ONE ONA 4 HR FLIGHT"

Pros: "I bid for an upgrade on the 2nd leg so business was much better. The lady serving in business was very nice."
Cons: "This leg was pretty much ok. Took an hour + to receive my baggage."

Pros: "The food was really good. Had the chicken sausage with pasta and mushroom."
Cons: "After travelling from the Maldives and our final flight home from Melbourne to Brisbane, several people had their luggage sopping wet due to rain at Melbourne. Everything inside the luggage was wet. Qantas Customer Service was not empathetic. They said it was only water and bad luck."

Cons: "Everything"

Pros: "Crew was great. Lots of leg room"
Cons: "Many screens weren't working properly"

Pros: "Decent crew and food. Fairly punctual."
Cons: "Check in was so slow. Slowest check in I’ve known."

Pros: "Boarding"
Cons: "Foods were not good. Tray and seat was dirty. Sri Lanka should put in International passengers to good hotel and not shady slum hotel."

Pros: "Very friendly and attentive crew. Good entertainment options."
Cons: "Business class seat is OK, not great - fine for 3.5 hour flight"

Pros: "The staff was very helpings ."
Cons: "The way they are Waigh the luggage was like weighing gold."

Pros: "Flight Crew was excellent"

Pros: "Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!"
Cons: "None"

Pros: "Food , cleaning,"
Cons: "Connectivity as we have to wait 7!hours @ Colombo airport"

Cons: "Flight was late and because of that we missed adelaide flight"

Cons: "Manner of Airport staff is very irritating. They consider passangers as their enemies and behave accordingly."

Pros: "Acceptable but not exceptional as expected"
Cons: "Unfortunately the it was a bumpy ride as most of the time the seat belt sign was on and crew had to discontinue services for a while. This was beyond airlines control. The crew did not distribute the Sri lankan landing cards onboard. This caused some confusions for first time travellers as they had to cone off the immigration queue and went to pick the card up and to complete. Some foreigners were unhappy about it."

Pros: "Perfect"
Cons: "Nothing"

Cons: "Felt like a second class train travel."

Pros: "All went well"
Cons: "Flight started on time, landed earlier, nice crew and good food good food."

Pros: "Great service by crew members Had good number of meals and beverages"

Pros: "Liked the food, the service from the airline, the timings and the pricing of the ticket which was very reasonable given the time of the year."
Cons: "Nothing"

Pros: "Liked the food, the service from the airline, the timings and the pricing of the ticket which was very reasonable given the time of the year."
Cons: "Nothing!"

Pros: "Menu choices were surprisingly better than I thought. It had Western, Chinese and Indian vegetarian. Good work. Keep it up !"
Cons: "Part of the travel was delayed by 2 hours (SIN to COLOMBO) on 22 Dec 2017. Online check-in is bad. I cannot change the pre-selected seat because all shown taken. Must be handled at the counter. So what is the point to do online check-in."

Pros: "Boarding by seat row, the cheats who tried to board ahead of their seat row were manoeuvred to the back of the queue. Splendid tactics!"
Cons: "Food and seating were reasonable for economy, that’s what I paid for."

Pros: "Crew are very polite. Fast response."
Cons: "Entertainment for movies no so much update."

Pros: "Flight attendants are very sweet oriented. Food was not good. Seat was very unconfortable. No shocks were provided though it was a red eye flight. Ground staff were terrible."
Cons: "Unhelpful ground staff. Seat was uncomfortable. Food and drinks were substandard. Bathrooms toiletries were not good. .No proper management of the flight."

Pros: "Kayak services very good"
Cons: "Kayak services very good"

Cons: "Friendly and professional staff. Boarding process was smooth. Did not expect any refreshments for a 1 hour flight. What was given was not that good."

Pros: "Super friendly and professional crew, clean airplane and great entertainment."
Cons: "The boarding in Colombo was typical for a lot of these airports I guess but I hate it. Go outside, cram in a bus, drive to the airplane and everyone fights to get in at once. Talking about an Airbus 330-300. Took an eternity to load"

Pros: "the vegetarian food on the second flight Colombo to Bangkok was really nice, good taste, comforting."
Cons: "only two toilets, long queue"

Cons: "ground staff was unable to provide information about the delay"

Pros: "Colombo to Male & vice versa by Sri Lankan airlines has been very disappointing to be polite with regard to disgusting food served by them in small cardboard box with no choices whatsoever unlike a standard career nor what they practiced in the past by serving real food chics, not even a cup of tea or copy. Disgracely shocking practice by a national career & not by any means budget airline. Previously Mihiri Air served even better choice of food & drink at moderate prices but price of ticket was at least 50% cheaper. SL Govt with SLA With no regard for passenger comfort nor giving them a reasonabl deal on his sector should be condemned & boycotted. As a regular traveler I will look at Emirates as a better airlines despite with a different time slots still would be cheaper & value FO money. Wake up Sri Lankan Airlines from your slumber"
Cons: "Food of course"

Pros: "The staff were nice."
Cons: "Everything except the staff"

Pros: "Just about everything"
Cons: "The food"

Pros: "New aircraft from Cok - Colombo. Colombo-Doha was also good flight. Check-in and lounge at both Cok and Colombo were good"
Cons: "Colombo - Doha flight service not as not good. Delay in serving food and drinks. Bread served after I completed my dinner. No water supplied. Food menu need to update once in three months at least. Since last six months or more it is the same food menu. Same thing with the entertainment, movies need to be updated once in six months."

Pros: "Loved the food, service, equipment, and AVOD."

Pros: "Everything is perfect. ... excellent food"

Pros: "Nice flight, attentive crew."
Cons: "My bags were screened three times. Really? Once through security, we were told the gate wasn't open so we were escorted back out. And then had to go through security again. Chaos. No lines just pushing and shoving, people crawling under the rope and cutting the line. No matter the flight, the airport over shadows every thing."

Pros: "service"
Cons: "aircraft and food"

Pros: "Very good crew"
Cons: "Food needs improvement"

Pros: "Good crew"
Cons: "Old plane"

Pros: "Service and timely"
Cons: "Nothing bad"

Pros: "The flight attendants were excellent. Very attentive."
Cons: "Older Airbus A320, okay comfort in Business Class seating. Entertainment was on a portable tablet. Food was fair. Nothing to write home about."

Pros: "The food, the entertainment system and the seat"

Pros: "Check-in was smooth. No preference to Oneworld traveller. Quick meals."
Cons: "Offered warm water in hot weather. No entertainment Unable to check-in online."

Pros: "Everything is ok. I am happy."

Pros: "Friendly staff lots of food options entertainment it was on time"

Pros: "the ladies were beautiful in their saris, flight left on time, boarding was easy, lunch was decent and price was good. would fly again!"

Pros: "Pleasant and welcoming crew offers the best Sri Lankan hospitality during the flight. Excellent food with good variety. Happy to fly with them again."
Cons: "Check-in was not efficient at all. I had 2 luggages to check-in and had to wait more than 1 hour on the queue to get into the service counter. Hope they will adapt a better system / more officers to manage issues related with both people and luggages."

Pros: "Old air crafts with lots of leg space."
Cons: "Horrible customer care.they booked a horrible cheap hotel instead of what they promised for my layover which was 1 day in colombo."

Pros: "Lovely crew"
Cons: "Too short a flight!"

Cons: "In Kiwi i couldnt add extra baggage weight. I had to pay extra in the baggage drop in"

Pros: "Seat felt very uncomfortable and as though it was about to break! Very cramped."

Pros: "First flight from Goa to Mumbai was pretty good, I even scored an extra large seat. Boarding was madly chaotic though"

Cons: "The ground crew in Mumbai let on a very drunk group of men who became more and more problematic. Eventually they had to be removed which let to a further delay to an already delayed flight. Bad"

Pros: "Punctuality, cleanliness and the professionalism."
Cons: "No comments."

Cons: "Denied boarding. Needed to make it to another flight in Mumbai airport. Need a visa just for transit to my next flight. Disrupted all my travel plans. Had to buy new tickets. Would like a full refund."

Pros: "Flight attendants were the best and very friendly"
Cons: "Not much, on time flights and friendly flight attendants"

Cons: "No comments"

Pros: "Professional and on time. 2 best things about Indigo"

Pros: "Very new aircraft . On time"

Cons: "Everything."

Pros: "Crew was good."
Cons: "Seating could be better. the cushions would come off"

Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."

Cons: "Flight was delayed by 15 mins and there was a gate change which was a complete surprise."

Cons: "Worst crew. Very arrogant"

Pros: "Absolutely nothing !"
Cons: "The pilot were absolutely amateurs ! Altitude descend felt more like a nose dive ! Approach to mumbai airport was so rough and that we thought our lives were at stake !"

Pros: "Amazing crew"
Cons: "Offers"

Pros: "Comfortable"
Cons: "Check in swiftness"

Pros: "Ground reservation and check in crew were amazing."

Pros: "On time, comfortable seats, friendly crew."

Cons: "."

Cons: "Legspace for passengers"

Cons: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."

Pros: "Efficient check-in and boarding."
Cons: "Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item."

Cons: "Flight delayed and no info"

Pros: "On time"
Cons: "Courteous and efficient staff."

Pros: "Air hostess service and flight timings"

Cons: "Nothing to remark"

Cons: "Seats do not recline at all. Worst seats I’ve had in an airline."

Pros: "The crew and the boarding was sufficient."
Cons: "Seats were not comfortable, the snacks were marginal."

Cons: "delay"

Pros: "Very smooth trip. Efficient control"
Cons: "Boarding was late so flight was 20 minutes late at Delhi"

Pros: "The people"
Cons: "The seats, it was too warm. Being herded into busus like cattle."

Pros: "On time and before time"

Cons: "Flight was two hours late"

Pros: "People taking care are nice lot"
Cons: "Flight was delayed"

Cons: "Paid twice us much for luggage as the plane ticket. Also asked if we wanted a drink and then charged us. Didn't tell us it cost until had and opened the drink. I understand it's a cheap airline and that happens, but would have appreciated telling us ahead of time. Also couldnt get boarding passes online. Will avoid this airline in the future."

Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."

Pros: "On time"

Pros: "The airline was just fine."
Cons: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"

Pros: "They finally managed to get me on the plane after finding out I had 10 minutes to boarding time due to inefficient inter terminal transport in Delhi"
Cons: "I paid more for my checked in bag than for my ticket. They charge extra for everything--soon the toilet!"

Pros: "Nothing."
Cons: "When we booked the flight we were unaware the price did not include checked baggage. We called Kiwi.com and we asked what it would cost to add checked baggage. They said they’d check and get back with us. When they did they said the additional charge for 15kg was more than the ticket itself!! For more than 15 up to 30kg it was nearly 3 times as much! This really felt like a scam! We asked to cancel the flight and were told we could, but there was no guarantee of any refund. We said to cancel it anyway. Later I was told there would be no refund. I assumed it had been canceled and yet I got emails telling me it was time to check in, etc. And then I’m asked to review my flight! So, between Indigo and Kiwi.com I felt I got terrible service. I will not use either of them again. In the end we got a flight for the original amount including 15kg of checked baggage from a different website and on a different airline that left at the exact same. There was a reasonable charge per 5 kg over the15 allowed."

Pros: "Good crew, comfort & food."

Pros: "Punctual and no frills flight, I would go again."
Cons: "Limited food option and choice Appreciate that’s it’s low cost airline, but is disappointingly poor on entertainment (inflight)."

Pros: "Cabin temp was too warm. It should be set at 23/24 to keep people comfortable not 28."
Cons: "Heat"

Pros: "Excellent condition and on time."

Pros: "I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous"
Cons: "Sufficient leg room"

Pros: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."

Pros: "Overall experience"
Cons: "Over expensive food"

Pros: "The staff tried to be helpful, but they were not."
Cons: "I booked my flight through Kayak, which redirected me to Kiwi.com. They in turn booked my flight and sent me my tickets in an attachment that wouldn't open. When I tried multiple computers, the website said, system down. So I couldn't print my itinerary. Hence, when I got to the airport, they wouldn't let me in. After two hours of people telling me "No no no", someone finally figured out that kiwi had used some unique credit card number under my fellow passenger's name. I had struggled and argued for two hours. Finally someone knew and recognized the issue and helped us. In the nick of time, we were allowed on board."

Pros: "Nothing!"
Cons: "Everything!"

Pros: "Food served!"
Cons: "No leaky fluid from bin top."

Pros: "The crew was very nice, but I did not require a lot of attention."

Pros: "Well organised and systematic"
Cons: "Food"

Cons: "We missed the connecting flight because of late departure in Chicago In india we are kind of staying the airport for our Chennai connecting flight We are here to attend my nephew’s wedding but we will miss part of the event due to this"

Pros: "Captains message totally unaudiable"
Cons: "Some entertainment and refreshments"

Cons: "The flight was delayed by up to 8 hours. Apparently, this was not a one-off - Air India flights from IAD to DEL have historically had delays of 3+ pretty much every day."

Cons: "Had booked wheelchair for my parents. The wheelchair staff left them in mid way on both sides. They were made to wait for almost 30 Min plus before we made a formal complaint and he came back. This is worst ever service."

Pros: "On time on both ends, good tea; very calm"

Pros: "AC was at right temperature Food was tasty Crew served well Toilets were clean and well kept"
Cons: "1. No overhead storage area beyond seat 25 until 28 as it was dumped by some stuffs by air crew 2. No storage basket in front of each each seat to place items 3. Boarding was delayed at the gates"

Pros: "It's very good above all"
Cons: "Entertainment not their"

Cons: "I had to elbow people who refused to queue to get to the ticket counter when my row was called. Flight was 10 mins late boarding. The plane is run-down looking."

Pros: "Nothing"
Cons: "Very bad handling of passengers the way of handling the situation as a stewardess or air hostess was bad a very bad reputation for the great Air India first time such experience"

Pros: "Service, food, comfort"
Cons: "TV wasn't working in my seat and hence no entertainment"

Pros: "The leg room was comfortable enough"
Cons: "The breakfast served was disappointing & also the TV was not functional in the flight AI 347 from Singapore to chennai today"

Pros: "Nothing I lijed"
Cons: "Bad food, unfriendly personnel untimely departure and non communication"

Pros: "Timing was convenient."

Cons: "Nothing"

Pros: "Very welcoming check in staff. Departure on time, efficient, pleasant and helpful crew. Comfortable seating, food reasonable and up to date entertainment. Toilets clean & fresh. Arrived on time and collected bags without any problems. Value for money. Would definitely choose Air India again. Arrived in Chennai happy and relaxed. Thank you."
Cons: "Nothing"

Pros: "The ear piece for the sound was not good enough to hear the movie and on the return flight I could not switch the entertainment to english"
Cons: "Good food and pillows and nice blankets"

Pros: "put more sevices from Kerala Airport"

Pros: "Nthg to like"
Cons: "Worse thana budget airline, flight delayed by an hourwith no information. No in flight entertainment. All drinks over. No pillow or blankets. Rude and inexperienced crew. Food was wraped and presented horribly."

Pros: "Crew does the best they can under the circumstances. Food is excellent. Crew is very polite and courteous."
Cons: "Planes are filthy. Broken. No part of the plane is clean. You feel disgusted just touching anything."

Cons: "The airport have no few facilities. Do not come too in advance."

Pros: "Everything done to perfection"
Cons: "Loved everything"

Pros: "Staff fine"
Cons: "Very bumpy conditions"

Cons: "Horrible experience... entertainment system on my entire side was on working.... multiple obstructions under my feet impacting my legroom. Dirty and unfunctional bathrooms."

Pros: "Satisfactory in every respect."
Cons: "Nothing that I can think of."

Pros: "The Dreamliner gave me comfort and I could relax during the flight. Seats gave adequate space, while legroom was ample. Food towards Chennai (breakfast) was stodgy - especially the omelet. Food towards Singapore was great. I had the vegetarian rice set which was hot and just enough for me. I watched 4 movies in total; the Tamil ones had subtitles. All were good. Check-in and boarding was smooth."
Cons: "One of the stewardesses on the SG-MAA flight was loud and bossy, ordering passengers to close the stow compartments doors. No need to shout. And besides, on most flight I see the crew doing it. Please be professional."

Pros: "Seat was comfortable, crew was ok"
Cons: "Food was not so great. The lounge had "packet coffee""

Pros: "Notiing"
Cons: "No wheelchair assistance."

Pros: "All"
Cons: "Everything"

Pros: "All good, nice breakfast, quiet & convenient. Current timing."

Cons: "Pretty good"

Pros: "Nothing"
Cons: "Capt. and Crew are the best. Everything else is bad."

Pros: "Rang the bell for servise. Flight attendants walk past ignoring the call. After 40 mins I called one of them and ask for a cup of tea."

Cons: "Add more movies selection."

Pros: "Spacious seating."
Cons: "Entertainment"

Cons: "The seats were too old"

Pros: "The flight was on time and reached the destination about 20 minutes early. The snack was decent and the legroom in economy was not too bad."

Pros: "The size of the plane was big."
Cons: "They combined 2 flights and boarded people going to Bangalore and did not say anything about it. The pilot acted like the plan all along was to go to Bangalore instead of Chennai. It took us 5 1/2 hours instead of 2, and many people missed their connections. We were 3 hours late to Chennai. None of the flight attendance knew what was going on either. Terrible customer service."

Pros: "Nothing. Its time to shut down AIR INDIA"
Cons: "1. Food quality was extremely poor 2. Cabin crew lacked any knowledge and experience of hospitality 3. Flight deck team lacked knowledge of interaction with passengers 4. TV on passenger seats not working"

Cons: "My seats that I selected was changed to something at the very end of the plane for both the trips. Disappointed about this service"

Pros: "Courteous staff; Decent Flight experience"
Cons: "Food was very mediocre. Landing was not smooth."

Pros: "Much improved staff & service Improved amenities Improved aircraft Good leg space"
Cons: "Quality and combination of food Comfort of seats"

Cons: "The problem with the flight was not shared properly with the passengers."

Cons: "I requested water four different times during the flight from four different flight attendants and none of them have me water on a 6 hour flight. Terrible service"

Pros: "Because our flight from Thiruvananthapuram to Bangalore was late, we were worried we would not make our connecting flight. But India Airlines representatives in Bangalore met a group of five of us through the process of getting the next available flight; our baggage was brought along; we were treated very well. Thank you very much."

Cons: "We are wheel chair passengers. We are made to mend ourselves."

Pros: "The plane had top of line facilities. great experience."
Cons: "ill mannered children and the parents not caring at all. Passengers need to be more considerate especially tot he Flight crew."