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Great. Always great service and their pilots know how to land planes properly

Food could of been better. Crew was pretty much average. It was raining a lot on arrival, had to take a bus to immigration building,

It’s sad how legacy airlines feel like budget airlines now. Cramped space Non reclining seats No inflight entertainment (need to connect via your own device) Saving grace is the crew. Truly nice and sincere service.

You have to pay $25 to get access to smoking lounge. One coffee and small bottle of water coupon provided. Max time 2 hrs for two entries total.

Not so good, my business seat is not working properly

Flight was cancelled and rescheduled to 205 in the morning at the peril of passengers. No hotels provided by the airline. Passengers left stranded at airport. Not acceptable. I was able to get a hotel at my own cost outside of the airport. No reimbursement. Won’t be my choice in for future travels.

I’ve had previous bad experiences with Philippine Airlines so i was pleasantly surprised with the vast improvement in comfort, service and food quality.

Philippine Airlines needs to do better in giving access to wheelchair. My uncle is PWD and they let him walk to boarding. It happened both inbound and outbound flights

Need to upgrade the lavatory it was very filthy and disgusting. Very poor hygiene.

Our flights were delayed multiple times and we had less than an hour connection time before our flight took off. Arrived late with only 25 minutes before next flight but no ground crew helped us to get to our next gate even though our flight crew assured us we would get some help. Transitioned to another flight in MNL terminal 1 but got stuck at security so then had to run to make connection. To top it off our luggage didnt make it either. Paid for biz class seats but did not receive biz class experience. The flight crew, food and entertainment were all excellent. We just wish we didnt feel so stressed about connection and not having luggage until the next day.