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Pros: Food & drinks

Cons: more sauce in food selection.

Pros: The crew was good and professional. Friendly.

Pros: Crew attitude

Cons: Onboard WiFi with streaming IFE service or install seatback IFE systems. On-time departure.

Cons: It’s a complete torture to be in transit at Manila airport.a large number of Passengers are kept hostage in a small room with a capacity of about 40 persons. Passport and boarding passes are taken away by the airline ground staff. Good airline but worst staff at airport. A lot to be said. TORTURE

Cons: Crew speaks only a couple of words in English. Never flying China Eastern again.

Cons: Entertainment system needs the ability to have closed captions in English. It’s in Chinese all the time—can’t even turn it off. The sound system is very poor so captions would help.

Pros: Friendly crew, fast flight, plenty of overhead storage

Cons: Better entertainment

Pros: Cheap and fast

Cons: Crews are not as friendly as they should.

Pros: Always good service

Cons: No fruits on long flight, not like other airlines

Cons: I am an average-size person but even for me I found the seats were small and uncomfortable.

Pros: I liked everything about the Flight, and Crew

Pros: Short connecting in taiwan

Cons: Food

Pros: Poor service in business class Low quality food Asked for dessert didn’t get it

Cons: Poor service in business class Low quality food Asked for dessert didn’t get it Clear sign of no competition on this route

Pros: Nothing

Cons: By sending my purchase thru a third party, you screwed my ability to use your cancellation policy and was forced to use there’s which was not customer service oriented. I will never again use kayak

Pros: Efficient crew and boarding.

Cons: Hard to see movies overhead due to brightness of cabin.

Pros: Crew and comfort

Cons: Entertainment & Meal

Pros: This was not to positive off a flight.

Cons: Boarding easy, I am Handicapped, but arrival was a joke. Was never offered assistance. After 12 hours on a plane with braces on both legs you have to walk about a half mile to baggage and stand in lines to get out.

Cons: Overall experience is good.

Pros: Boarding was Great! Crew were also great. Food were ok. Entertainment were great.

Cons: Snacks and foods were okay. Could have been a bit more, or add a bit more snacks.

Pros: Price, leg room, three choices of meal, excellent transit lounge at incheon airpirt

Cons: Wider range of films

Pros: Seats were comfortable, good pilot.

Cons: The arrival time was delayed by 2 hours and boarding was 45 minutes late, despite this being the only flight leaving Cairns that night.

Pros: Plane was clean. Crew were professional. Ahead of schedule arrival.

Cons: It's an economy airline, so it has the usual compromises on entertainment and refreshments.

Cons: Small walkway and seats.

Cons: Why are their flights always delayed?

Cons: Food is horrible, entertainment need improvement

Pros: Organized boarding

Cons: Food

Cons: Flight was delayed for 2 hours without advance notice. For a 4:30 am flight. Passengers were already at the airport around 2am. Only to depart at 6am. No sleep. No food and very uncomfortable. Would be better to give heads up ahead of time

Cons: Entertainment system needs the ability to have closed captions in English. It’s in Chinese all the time—can’t even turn it off. The sound system is very poor so captions would help.

Pros: Very great!

Cons: Hard to get better!

Pros: Good staff and very helpful

Cons: Not much variety of food in a long flight

Pros: Comfortable plane and a good price

Cons: Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother.

Pros: Yes the crew was amazing ✅ Very professional and friendly

Cons: A few more newer and English speaking movies sure would be nice. Thanks for asking.✈️☀️

Cons: Very little. This was very smooth work.

Pros: Great flight - very nice crew and service.

Cons: A few dirty cups were left behind from the previous flight.

Cons: Really tired of delays. Got to the airport, notified of a 90 minute delay. Then got delayed again after we were supposed to board... Like I didn't know it was delayed again. Then got delayed 1 last time before leaving. Delays happen, I get it, just be slightly more accurate and upfront

Pros: Tes

Cons: The entertainment system broke down and they offered us some united rewards but they said it so fast I missed the instructions.

Pros: Ease of boarding.

Cons: Delayed an hour without a notification of how long.

Pros: Crackers all they gave to eat

Pros: You get what you paid.

Cons: Everything

Pros: Crew was helpful and friendly in every way.

Cons: Seats are definitely made for smaller sized Asians.

Cons: Older planes are very outdated.

Pros: Seating was good for an economy class redeye--the seats (A330) reclined well, though the seat in front of you reclined into "my space". Okay food, polite, efficient attendants, complimentary wine or beer with meals.

Cons: Two-pronged headset outlet made using my own headset unworkable. Their headsets aren't very good.

Pros: Helpful crew, good food, professional

Cons: FREEZING COLD cabin air temperature, as other reviewers have noted. Despite otherwise comfortable conditions to sleep, this made it impossible to get a good night's sleep.

Pros: A and A

Pros: Crews are always super well trained.

Cons: Between continental flight need more movies, in my perspective

Pros: The first meal was awesome! The second one was so-so.

Pros: Crew was great food was great flight was safe

Cons: More room

Pros: Thank you for selected me became priority and the Sevice is good.Thanks again.

Cons: I don’t know yet.

Pros: Awesome crew, full flat seat

Cons: Western menu

Pros: It was a pretty comfortable flight.

Cons: One thing I would say is if the Earp plugs could be slightly better quality it would improve the experience.

Pros: Nice flight, nice crew, night food and nice on board equipment.

Cons: No air bridge from Gate 213, It takes transfer bus to Gate 554. It is uncomfort under such hot and humid weather condition.

Pros: Absolutely Fabulous Crew, very attentive to Passenger Needs.

Pros: Efficacy boarding, good entertainment

Cons: Better food and snacks

Pros: The crew was very professional and the flight was on time

Cons: The check in counter opened at 6am but my flight was at 7:30am. So it was very rush. Hope they can start check in earlier.

Pros: Seat was good and crew was ok as well.

Cons: There is bolloywood movies at all, should consider.

Pros: My mother missed her flight from Shanghai international Pu airport to Harare yesterday due to language barrier. And we requested for her to be put on the next flight. Only to be told with Ethopian Airline to pay $US1850 for a one way flight which was more expensive than itinial flight. She slept at the airport weeping not knowing who and how to contact anyone in a foreign country and noone cared. Instead we were told to pay the 1850 or else she would be stuck for more days at the airport

Cons: I would like a refund

Pros: ㅎ

Pros: Good service

Cons: Update new movie

Pros: The crew were so polite and helpful.

Cons: Archaic entertainment system. Cabin was dull and seats not up to standard of other airlines business class.

Pros: Great crew and food.

Cons: Limited entertainment options.

Pros: The crew was friendly and polite. Cannot complain. The seat in Premium Economy was better than expected. Certainly worth the upgrade.

Cons: The food was good but could have been better. I don't really know what to normally expect. The cloth napkins and metal flatware were certainly appreciated.

Cons: On time gate opening when landing

Pros: Food and cleanliness!

Pros: Since I was upgraded to business class for free due to overbooking, there really is nothing I didn’t like! It was a once-in-a-lifetime experience!

Cons: The dual headphone jack at my seat designed for use with the provided headsets outputted only a constant clicking noise on the right channel, so I ended up using my own earbuds.

Pros: At checkin I had a problem with trying to get my luggage checked to the place it needed to go. The 'rules' did not allow for what I needed. The girl worked for literally one hour so that I didn't then need to go through customs/immig twice in hong kong. Service onboard could not have been better.

Cons: not anything. was a great experience.

Cons: My 2 checked suitcases had tsa locks, both of which were taken off and not returned and I have a couple items missing. Not much you can do about it but very frustrating.

Pros: Aircraft

Pros: Food, service (at lounge, gate, and onboard, especially onboard), clean and comfortable flight. I slept for six of seven hours on one leg and twelve of thirteen in the next!

Pros: Crew was friendly food was great, flight was safe.

Cons: More room

Cons: Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined.

Pros: Efficient, no worries.

Cons: Movies out dated

Pros: Price, leg room, three choices of meal, excellent transit lounge at incheon airpirt

Cons: Wider range of films

Pros: The seat was better than other airlines.

Cons: The food options for vegetarians.

Pros: The crew was nice and professional.

Cons: I wish seat is more comfortable and I wish updated movies.

Cons: Leg room in economy is just tight

Pros: Games to play behind the seats are good,,,they seats are a little tight...

Cons: just an ok trip

Cons: Better food

Cons: Crew speaks only a couple of words in English. Never flying China Eastern again.

Cons: Allow the passenger to watch the video and listen the audio as long as the entertainment system is on. I was asked to take the ear piece out before landing so I couldn’t hear the audio of the end of the movie.

Pros: Crew is nice and helpful.

Cons: Seats are distinctly too small in both directions.