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Pros: the flight was well organized, the service appropriate, and the travel smooth and on time.

Cons: the seat did not recline. the touch screen for movies and albums was not working reliably.

Pros: Entertainment monitors were in good shape and responsive. Selection was not bad.

Pros: The seats were comfortable, entertainment during the long flight was very good.

Cons: Do not show options with a connecting flight boarding before the first flight has arrived. My family had to run a long distance from our arriving gate to the departing one in the Munich airport, which is not a small one!! Luckily United was holding the plane for us!

Cons: Many delays boarding plane. No entertainment at all on a flight longer than 3 hours is insane. Flight crew are great, though.

Pros: Onboard crew were nice and polite. Flight was on time (a rarity).

Cons: The boarding crew was rude and unpleasant, the plane was boiling hot.

Pros: Usual faultless KLM experience

Cons: Nothing.

Pros: Reclinable seats.

Cons: The food!! The lights could be dimmed as it was a night flight.

Pros: Great crew.

Cons: Ran out of business class meal. Substituted a Econ class.

Pros: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Cons: Flight was delayed, had to run to my next connection flight.

Pros: Crew was great, very responsive and hospitable!

Cons: more lunch choices, especially choices without dairy products.

Pros: very nice crew

Cons: my bagfage was lost

Pros: KLM STAFF WERE VERY PROFESSIONAL

Cons: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE