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Cons: "No social distancing‼️Service on plane just horrible"

Pros: "Flights out of Kabul are generally filled with less-experienced travelers, so Turkish Airlines did the best they could with a planeful of new flyers. Entertainment system had some pretty good choices."
Cons: "There's a coronavirus outbreak going on. Just slow down, everyone. Take it easy. Slow down boarding. Slow down disembarking. Enable social distancing. Just slow down. We were packed into economy class, touched by every person walking past, bumped by every bag over every shoulder. Just take it easy. Let passengers try, even a little, to maintain a little social distance in economy class."

Pros: "Food was good, crew was really helpful"

Pros: "It was ontime"
Cons: "Plane dirty toilets disgusting, much to warm in cabin, very tight seats and Turkish doesn’t enforce their carryon luggage regulations do boarding takes ages"

Pros: "Great crew, confortable seats, free complimentary internet service"
Cons: "Even though the same plane was used, the Cuban authorities asked passengers bound to Caracas to deboard the plane, pass to transit, to have us waiting an hour to re board. Boarding was a complete chaos. We were not handed headsets, so could not listen to inflight entertainment. Food was not good"

Pros: "Amazing crew, confortable seats, great complimentary internet service"
Cons: "Food was not up to standards, the inflight entertainment does not offer enough film or TV shows, enough variety or latest films"

Pros: "Everything was great"

Pros: "Reliable, high quality service"

Cons: "Flight was delayed, missed connection in Istanbul and had to spend a day in Turkey before next available flight"

Cons: "Flight was delayed - missed connection in Istanbul"

Pros: "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"

Pros: "My seat didnt recline so i wasnt feeling comfortable"

Pros: "check in..Gatwick S."
Cons: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."

Pros: "All was really good"
Cons: "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."

Pros: "The service was excellent, staff helpful and understanding."
Cons: "No business class priority boarding, no assistance available with transfer."

Pros: "Great good entertainment n crew provided warm and courteous service"
Cons: "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."

Pros: "We were sat in the middle rows for this flight. But only flew for 50minutes so not a big problem"

Pros: "The plane was too hot"
Cons: "Plane too hot"

Pros: "Full meal and entertainment system even for a shorthaul flight."
Cons: "Tight leg room"

Pros: "Again, food and service in business class were superb. A newer 777 and more comfortable lie-flat seats"
Cons: "Business class gets only one small lavatory."

Pros: "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."

Cons: "Flight arrived 20 mins late. Luckily my connection is 12 hours later"

Cons: "My bag was lost"

Pros: "Food and crew amazing..I guess Turkish airline going to be best"

Pros: "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
Cons: "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"

Pros: "food was good, and my business class seat was okay."
Cons: "First flight (to Istanbul) delayed, and nobody cared to help with making connecting flight booked on the same Turkish Airlines (THY)! Different THY employees sent me to three (3) different places (with two suitcases in hand) at opposite ends of the huge Istanbul airport before finally pointing to the Business Lounge and causing my missing the connection. Had they directed me correctly and cared about my first delay, I would not have missed it. I lost the first-night pay at the hotel of my final destination, my friends lost their time and money on making trips to pick me up, my ailing relatives were in pieces worrying about me, and so on. In sum, a fun trip (NOT!) ... If you care for some details, here you go... They did not inform their own connecting flight about my delay. Despite issuing me a boarding pass, nobody was looking for me or announcing where I should go. I spent an hour running around the airport at THY employees' misdirections. Business Lounge revealed I was already issued a ticket for next morning's flight (without informing me via my email they had or otherwise). I then looked at their own monitor and saw a much earlier flight the same night on a partner airline. I had to point to that flight, and they issued me a ticket there. No apology, no offer of any compensation. I understand that flights may delay, and I could forgive an honest mistake in misdirection. But this was a wide-spread incompetence and utter unwillingness to help their own business class (!) customer. I can only imagine what pains the economy travelers had to endure! Just to give you a flavor, after realizing that my connecting flight was boarding (when my delayed first flight arrived in Istanbul), I asked the crew to direct me to the best route to my connection. They pointed to the gate personnel. The gate personnel who greeted us DID NOT KNOW about my connection and sent me to the opposite side of the airport without notifying the connecting flight to wait for me. No help/transport was offered. When I made my way to the connecting gate with my luggage, the flight was gone. Nobody to be found from THY around the gate. A neighboring THY gate's employee directed me to the "Care Point" desk far away. A sizable line emerged there, with only two agents working it. I asked one of them if business class was served there. They said, "Yes, get in line, please". After 30 minutes in that line, I approached a "Care Point" agent (a cruel name for no-care-whatsoever service) who told me "You need to go to the business class desk upstairs. Economy only here!" No apology, no expression of concern, yelling "Next!" when I told her that I wasted 30 minutes of valuable time in line at their direction and would appreciate her doing something to help or making sure I reach the right person. Off to the "business desk" I go... another 15-min. run in a different direction with luggage in hand. That desk could not help either...ARGHH. Do I need to continue?.."

Pros: "Crew very pleasant. No delay."
Cons: "None."

Pros: "Good food, comfort seat"
Cons: "Crew skipped my row when giving food and didn't realize until I came and asked. None of the crew showed their apology"

Pros: "Entertainment options good"

Pros: "Food and service is excellent. Istanbul lounge is great."
Cons: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."

Pros: "Attaturk airport, nothing about the flight itself"
Cons: "Rude staff & flight attendants."

Pros: "Lounge in istanbul is probably the best I have ever experienced worldwide"
Cons: "Chaotic boarding with no priority system and allow too many cabin luggage that it was difficult to put my own little computer bag. Movies selection can be improved"

Pros: "Nothing much to shout about this flight. It got there safely?"
Cons: "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."

Pros: "I’ve flown Many airlines in the past but my experience with Turkish airlines was wonderful. The only bad thing was that there was a lot of turbulence. The staff were super helpful, every time you asked for something they provided quickly. The seats were spacious. Great flight entertainment tons of movies to choose from. Food was yummy. Will defenitly fly with Turkish air in the future."

Pros: "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"

Cons: "Chair are not working well"

Pros: "I love the food and service, thank you Turkish airlines, you are the best in the world"

Cons: "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."

Pros: "Easy check in"
Cons: "Please include sea food in your menu"

Cons: "The boarding was a little more chaotic, but the host airport has a major influence on that process."

Pros: "All is good"

Pros: "kayak was poop for help for me."
Cons: "The flight from BTV to JKF was cancelled day of departure, within a mere 4 hours of take-off. I only received an email.... This, in turn, caused a domino effect for the remainder of my flights and travel plans. I had to PURCHASE brand new tickets and go through a refunding debacle, not through Kayak but another third party whom actually held the tickets. FIASCO is the word! Kayak did not even recognize the cancellation and continued to try and check me in to flights i was not on. Such a headache.. I will not be using this service in the future"

Pros: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Cons: "The leg room was a bit limited on long flight."

Pros: "Good entertainment"
Cons: "No soap in bathroom."

Pros: "The flight attendant (a gentleman) was very friendly and made the flight pleasurable."

Pros: "Large screens, reusable dishes + silverware"
Cons: "Plane was old, felt more squished and the seats did not decline. Also very note."

Pros: "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
Cons: "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."

Pros: "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."

Pros: "Food—though not much of it! If you’re asleep, good luck getting any food afterward. They were out of breakfasts after I awoke. Didn’t they count the reservations?"
Cons: "Restrooms dirty, cabin dirty—no owriodic seeeps, staff that makes no effort to interact. They appear frantic and overworked. sure hope the pilots are more engaged than everyone w Turkish Air"

Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."

Pros: "Comfort"
Cons: "Wifi on klm"

Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Pros: "Confort and kindness"
Cons: "It was too cold"

Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."

Pros: "Professional crew. Good simple check in."
Cons: "Nothing."

Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Pros: "Usual faultless KLM experience"
Cons: "Nothing."

Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"

Pros: "Everything works and quick to get to destination."

Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"

Cons: "Crew members in Amsterdam were very rude and disrespectful"

Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."

Cons: "I congratulate the KLM crew!"

Pros: "Crew was nice and pleasant"
Cons: "Flight very late"

Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."

Pros: "Just as I expected. And I made my last connection easily."

Cons: "Flight got delayed 30 minutes"

Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Cons: "Staff rude and short"

Pros: "The friendliness of the crew"

Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"

Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"

Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."

Cons: "Delays, took my hand luggage into the hold,"

Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."

Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"

Pros: "Nice aircraft"
Cons: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"

Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"

Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"

Pros: "All good"

Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."

Pros: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Cons: "There were several flight delays and gates were changes a few times."

Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."

Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."

Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."

Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Pros: "We got to Amsterdam on time"
Cons: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"

Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"

Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."

Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"

Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."

Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"

Pros: "did not get the flight,because of no not given correct notice"
Cons: "don't know,flight missed..virgi s fault 100%"

Cons: "In terms of comfort, Etihad offers a good level!"

Pros: "On time arrival and departure Aircraft excellent"
Cons: "In flight Service was mediocre at best Baggage arrival very late despite priority tag"

Pros: "Great flight....enjoyed it thoroughly....."

Cons: "Entertaintmebt was poor, and quality of screen was bad"

Pros: "The seat were nice & the staff more helpful than before"
Cons: "Food can be better Entertainment is not good at all, you are starting it after take off, which might take an hour, and closing it an hour before landing Which is something not nice at all"

Pros: "Reasonable comfortable"
Cons: "Wider seating would be great"

Pros: "Overall satisfied."

Pros: "Efficient airline, friendly staff."
Cons: "Can't blame the airline but getting through terminals is time consuming in Abu Dhabi. Seats are small and hard but I felt excellent value for money."

Cons: "flight was overbooked had to stay in abu dhabi"

Cons: "Getting more minimal on the food service. Emirate have more and better quality"

Cons: "Very quick through immigration and customs. Then a short cab ride to city."

Pros: "Food and crew"
Cons: "Entertainment, comfort"

Cons: "Entertainment byTV with more new movies."

Pros: "Seats near me were empty"
Cons: "There was no vegetarian food. This is a big thing. The stewardess walked past me although I was waiting to buy from duty-free."

Pros: "Planes were good with good leg room"
Cons: "For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited."

Cons: "If a flight was delayed you should arrange something to enhance the security check procedure for the passengers of connecting flight. Qatar airways had done that for the passengers."

Pros: "I had a really good asigned seat"
Cons: "Still no Harry Potter films"

Pros: "they are quiet but not as roomy as i hoped. The food was okay.prices in Abu dhabi are extortionate though for a 5 hr stop."
Cons: "The plane to bangkok from Abu Dhabiis a bean tin cram as many on as you can . the seat sent my backside to sleep for 3 days and my ankles and legs are badly swollen. disappointed and not looking forward to return flights"

Pros: "Seats comfortable especially when plane not too crowded of course!! Blankets large and warm."
Cons: "Staff could be a bit friendlier Movie choice is ok but could be better Food can be improved drastically and could be healthier options"

Pros: "The crew were pleasant and visible."
Cons: "Food quality was pretty poor. It used to be so good. I had sea bass which was so dry. There were a group of 30 people travelling together. They monopolised the lobby bar and were rowdy and noisy despite requests from the crew. The flat bed is so hard, it needs a mattress."

Pros: "The crew was friendly and accommodating while the flight was quick and carefree"
Cons: "Though it was a very short flight, refreshments were served. These were a kind gesture, but the effort was worth more than the items served. Next time, just drinks would be great!"

Pros: "Not much"
Cons: "- Very noisy and old airplane - Since it's old, the legroom in economy was poor and the business class was looking like it was built in the 80s. It was really cramped even in the business class - If you bring your own headphones, make sure they're noise cancelling since it's noisy on the plane - And if you bring your own headphones, you need those old 2 pin style connectors as well. The ones that Ethiad give you are super low quality. - Screen resolution on those screens is really bad, you can view every pixel on the screen and brightness doesn't go all the way up either."

Pros: "787 comfort /"
Cons: "Limited movie selection/ outdated newspapers/ food quality"

Pros: "Everything, the staff were very friendly and helpful, food, flight and boarding was excellent"
Cons: "Nothing"

Pros: "Staff were nice"
Cons: "Seats didn’t work. Both seats couldn’t recline. Not nice on a 13hr flight! Gluten free meal was very average. Poor entertainment compared to other airlines."

Cons: "Unusually the crew were quite stand off. Normally cheerful and accommodating this crew gave you the feeling you were in the way and tiresome"

Pros: "Aircraft was very good"
Cons: "Food very poor, staff mediocre"

Pros: "Got an upgrade to business class"

Pros: "Service"
Cons: "Tv Options"

Cons: "Breakfast quality was not good .In breakfast they gave vegetarian food .Flight departed late by one hour ."

Pros: "The flight was comfortable even though it was full. Punctual too."
Cons: "Not able to check in on line. Had to queue for 50 minutes at the check in desk. The passport control was almost as bad . I arrived at the airport 1 hour and 45 minutes before departure. By the time I had check in and pass through passport control and security it was just 20 minutes until flight departure time"

Cons: "It’s an old flight with improper seats and seating arrangements ..flight has dull ambience.the food menu most of items were same as of my losangles abudhabi flight .."

Pros: "As above"

Pros: "Prompt departures and arrivals"
Cons: "Lack of leg space and the food"

Pros: "The flight attendants spoke English very well. They were helpful and attentive."
Cons: "I don't like the wait time for the empty food trays to be picked up. But this exist on every airlines."

Pros: "SERVICE WAS PERFECT"
Cons: "FOOD WASN'T GOOD"

Pros: "Nothing"
Cons: "Crew was very rude, ground or air. Our layoff was 11.hours nobody provide us food or hotel, we stayat terminal 3 for 11 hours. Seats were assigned to us was in the end of craft though we're 1st in check in. Food was rotten like dogybag with no class. Head phone were broken."

Pros: "Great cabin staff"
Cons: "Uncomfortable. Entertainment was unwatchable. In physical pain from poor seating."

Pros: "Pleasant SYD - LHR flight with a decent amount of room"

Pros: "Bangalore airport is a bit slow but everything works."
Cons: "Airport WiFi in Bangalore isn’t very good"

Cons: "Service was a bit average. Attendants bumping into you... no apologies"

Pros: "Flight was on time, food was average ."
Cons: "Crew was bit rude"

Pros: "food was great!"
Cons: "Same crew not that friendly"

Pros: "Nothing."
Cons: "Unorganized lines for check in at JFK airport. Wheelchair was not provided, though it was requested before a month. Customer service rep didn’t try to call for a wheelchair."

Pros: "Nothing"
Cons: "Food is terrible and they always run short of food."

Pros: "Didn’t like anything. Only thing decent was the boarding."
Cons: "Crew members did not care about anything, unorganized. actually tripped and fell into the aisle hit my shoulder on the arm rest of another passenger’s seat because of a crew members luggage was in the middle of the aisle and it was dark. Food was terrible. The in flight entertainment was lacking entertainment. Crew members told us we needed to hold our carry on’s, on our lap then to store it under the seat because other people have bigger bags. Even though I got to the seat first and was trying to get settled in. Crew members were eating and on their cellphones in the back the majority of the time. It was hard to get a cup of water. Flew from Chicago O’hare to Abu Dhabi."

Pros: "It is an overrated company. Does not desrve its fake reputation."

Pros: "This airline is the worst airline ever"
Cons: "My complain is more for the ticketing and not the entire flight. Never got a chance to fly with as I missed my flight. The ticketing guys did not help or seem to be interested in helping me find anoyher flight. All as I was concerned my missing of the flight was taken as a gain for the to make more profit with this situation. The people I called to talk to were so rude and sometime even hang up the phone on me.. They ended up cancel my return flight too even though it’s suppose to be 1 month from now. They did not care if anything went okay with me, they kicked me out of their space. I ended up spending $2000 to book another flight. For this reason I hate this airline and I would never ever recommend it to anybody which I know they wouldn’t care because they will still make money but im gonna warn everybody I know to stay away from this airline"

Pros: "As above"

Pros: "The food!! The flight was in time and also the flight attendant were so available and caring"
Cons: "I have wifi in board for an hour for whatsapp messaging I would have beloved to have it all flight"

Cons: "Punctuality. Time is off the essence."

Cons: "Someone stole my airpods in my bag. I noticed it once reached at home. This is the first time it happens to me. Very bad experience"

Cons: "Good crew"

Pros: "Crew were very good. Comfortable flight."
Cons: "Choice of movies could be much better."

Cons: "Poorly organised meal service"

Cons: "Online check in was not possible. The check in and boarding process took more than two hours and there was no order."

Pros: "Seat was very comfortable and the air stewards were good"
Cons: "The entertainment system not working correctly and the food was poor"

Pros: "The crew was very nice and all flight details were available and constantly updated."
Cons: "Ethiopians App for self check-in."

Pros: "Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height"
Cons: "Better selection of videos"

Pros: "everything was pretty adequate"
Cons: "they skipped me when they passed out food and never came back."

Pros: "G"
Cons: "G"

Pros: "Crew was so nice and very helpful"
Cons: "Timing, delayed by 20 minutes"

Pros: "The crew was very attentive, although it did help I was the only passenger in business and the food was definitely better than expected and an improvement on last time I flew with them, around a year ago."
Cons: "The cabin was looking a little tired."

Pros: "WONDERFUL FLIGHTV"
Cons: "NONE"

Pros: "YES"
Cons: "nothing"

Pros: "Champagne; boarding via SATS business class was smooth but I doubt Ethiopian has much responsibility or this."
Cons: "The rest: even mediocre fast food would have been better. The starter was some chewy rosebeef, the main where soggy chicken nuggets. The butter served was rancid! Gross. Also big difference between the older and newest 787! This was the older☹️. Ground crew unhelpful."

Pros: "Comfortable because the plane wasn't full."
Cons: "Check in and boarding was atrocious. We were told that we wouldn't be allowed to go to the gate if we didn't get through the check in but it wasn't our fault that it was taking so long. There weren't anywhere near enough staff and so by the time we managed to check in we had to go straight to the gate. Same thing when boarding. Took far too long and there was an inevitable delay with no apology. Plane ok. One toilet out of order so had to walk the length of the plane. Games no good without a handset and very few new movies."

Pros: "The staff and flight attendants were pleasant. Good entertainment and comfortable enough seats."
Cons: "I wasn't looking forward to the 11 hour flight, however the 4+ hour delay was a significant inconvenience. We were on the tarmac in Abidjan for almost an hour, before we were informed that there were some technical issues. We were told it was a minor issue, until clearly it was a large enough issue as a lot of time passed by. Air stopped flowing so many passengers including myself became uncomfortably hot and dehydrated. The flight attendants only came down the aisle once with water, which was not considerate enough given that the air stopped flowing. Finally close to two hours later passengers we instructed to disembark without mention of how long the wait would be. We re-boarded the flight after about an hour and only then were informed that there was not enough power to fly the plane. Once we took off the air flow returned and the flight overall was pleasant. While safety of course is a priority, especially for a long overnight flight, communication could have been much better."

Pros: "nothing"
Cons: "stuck in the plane with no AC for 2h serve twice the same chicken hot hot hot plane arrived in the middle of the night travelling with a baby"

Pros: "Food was of high standard Crew were polite and made the effort to make passengers feel comfortable"
Cons: "Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers."

Pros: "Not much, actually."
Cons: "None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked."

Cons: "The delay was too much"

Cons: "There was no entertainment. Breakfast was standard"

Pros: "The flight was bigger. So didn't feel so cramped up"
Cons: "The flight attendant were not helpful after ringing the bell multiply times I had to get up myself to get a glass of water. Entertainment not updated Food no change in menu"

Cons: "Nothing"

Cons: "Nothing. Very smooth"

Pros: "Excellent airline overall Great seats for sleeping"
Cons: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"

Pros: "the flight"
Cons: "extra charge , unable to book meal"

Pros: "Service"

Pros: "Staff was pretty helpful and you could mostly get what you needed if you didn't mind going back to the galley for it."
Cons: "Boarding was literally unsafe (too many people going down an escalator into too small an area). Terribly bland food. Buttons on the seat rest too easy to push accidentally (for things like the light or to call a flight attendant)."

Pros: "Although we had abou an hour delay, we arrived only thirty minutes after the scheduled time. The flight crew was very nice and friendly."
Cons: "The touchscreen did not work very well; was only able I o see one movie but is was an overnight flight so it wasn’t too much at a hassle."

Pros: "Staff are friendly and pleasant. Seats are comfortable with more space than some airlines.Good choice of films."
Cons: "This was probably the worst boarding I have ever seen. They called the Paris flight while people were still boarding for Frankfurt. It was chaotic, with people struggling to find which line to be in. There was no visible guidance from Ethiopian ground crew. Eventually got in line. One guy checking boarding passes for both business and economy. Very slow with again no crowd control. Children were not given priority. Eventually many people went through business queue while others had been waiting in economy. Ground staff were standing around watching and not helping or communicating. Poor show from Ethiopian!"

Pros: "Ground crew communicated well. It was easy to check in; boarding was done on time and smoothly."
Cons: "No complaints, well done to the Ndjamena team."

Pros: "Leg space, TV screen and entertainment and the decline of the seat."
Cons: "The toilets floors could be cleaned often. The food service cart could move for urgent pass to the toilet."

Pros: "Everything was to my satisfaction."

Cons: "The whole boarding process was a bit chaotic. I was really called on the plane. I tried to signal for a blanket or some food but there was only 2 cabin crew members."

Pros: "Not stopping in Blantyre"
Cons: "No comment"

Pros: "I received flying miles for this flight, well actually I really tried to find something positive to say"
Cons: "spent 19+ hrs in the airport in Addis Abeba, when I was supposed to be transferred to a hotel, needless to say, the airport at night is not the best place a woman would like to spend her time."

Cons: "Lack of communication. The flight was delayed and boarding was very chaotic due to poor communication."

Pros: "Seats are reasonably comfortable with sufficient storage space Food was OK"
Cons: "Chech in was poor - didn’t have priority stickers for business class luggage. Had to go to different counter for hotel voucher. Overall not good and professional Didn’t have ice on the plane ( for drinks, water etc)"

Pros: "Landing on time"
Cons: "Limited choice of food- no vegetarian options, only meat."

Pros: "Very calm, professional and willing to help you enjoy the flight as much as possible. They show true concern and not a detached professional management that you get from most flight attendants of other airlines."

Pros: "Nothing - decades behind other Airlines."
Cons: "Everything. Terrible old plane, bad food (made me violently ill), bole airport is depressingly bad and unorganised, boarding is like lucky dip... my seat was broken on the plane. It was an exit and still so uncomfortable. Never again..."

Pros: "The overall work ethics and the ease of boarding was awesome as well as time line, for hotel transfer due to layoff time was also excellent"
Cons: "Nothing really"

Pros: "This was an A-350 and the plane was very nice. Better entertainment system than the 777. The flight was smooth and the food was good."
Cons: "It took quite a while before the first service. It would be nice to have a drink service sooner."

Cons: "The plane from Entebbe to Addis Ababa was very old with tight seating."

Pros: "Boeing 737 - 800 us great"
Cons: "Waiting room at Gate 1B"

Cons: "Food was served to passengers from seat row 30 and beyond very late. About twenty minutes to landing In Addis so passengers were forced to gulp the food Hurrying which is not comfortable"

Pros: "The price"
Cons: "Check in was a joke in Dublin, only 22 pax and they did a full team talk to start despite everyone bein there. In LAX they parked the plane in the middle of no where, and waited 30 mins before debark started, as the plane was so far away the terminal it took an hour for the bags. Food was horrible on both flights"