S$ 427 Find Cheap Flights to Marseille

Crew was outstanding, helpful and friendly. Food is deteriorating. The snack at the end of the flight was not good, a greasy moosh of toast cheese snd other unidentifiable ingredients. Coming from Germany a pretzl with butter would have been better. Entertainment had a great selection.

We had the best help ever from the airport workers who helped us check in and get our luggage through even though the checkout was closed. We had gotten so lost that a 90 minute drive became 3 hours. They were fast and courteous and even helped with our rental car. Thank you to them!

Missed flight. Requested assistance for my father and he did not receive it in Paris.

The plane (Mitsubishi CRJ) felt old, creaking and not very new. The crew was okay. Hot water provision was broken so hot beverages could't be served.

Exit row seat that cost extra to book had a bad monitor marked as out of order, so clearly something they should have fixed.

The plane was over an hour late taking off... the plane was rather tired looking, seat cushion was thin and uncomfortable, the sound on my entertainment system wasn't working... crew are not friendly.

Pretty poor across the board - flight details wrong/delayed into Lufthansa app. Seat changes made without notification. Boarding delayed (ok, that happens) but all comms in German (for flight to UK, where 85% of passengers were English). Outright fraud attempted at gate, denying 1 piece carry-on of smaller than correct size and 1 piece personal item, again, smaller than correct size. Rude gate staff. Security checks perfunctory - unattended bag not acknowledged by staff..then put on aircraft unclaimed by staff.

Did not fly HOU to SAT as flight was cancelled.

I was extremely stressed out with the delay of our flight, not because of the delay per se, but we weren’t getting any responses from the staff/crew as to what was going to happen with our connecting flights. I think if they were better informed, and in turn we were informed, we would be more at ease. Also, at the Newark security area, the scan machine detected something “foreign” in my crotch and behind area, I cannot believe that in 2024, these machines cannot differentiate between a sanitary pad and a dangerous object. The security officer who conducted the body search was really sweet and apologetic, and asked me if I would like to move to a private area and conducted the search thoroughly without making me uncomfortable, but it is clear that these machines need an upgrade for such issues.

Lufthansa give one a safe and seamless experience from check-in to baggage pickup