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Pros: The experience overall was great. Comfortable seats, good entertainment, and flight attendants who were professional.

Cons: The food was not great.

Pros: Elite class is good

Cons: Not much

Pros: The crew was fantastic and the food was excellent. Would highly recommend this airline!

Cons: Seat changes should not change before asking

Pros: The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight.

Cons: The movie selection and meals were not bad, but I've had better on other airlines.

Cons: I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it.

Pros: The crew was attentive and service was excellent.

Cons: At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines.

Cons: JAL LAX Ground staff. Not helpful.

Pros: Didn't happen

Cons: Didn't hapen

Cons: Flight could’ve been on time.

Pros: The flight from Honolulu to San Francisco was great! Staff was amazing. Trip was smooth and very enjoyable.

Cons: The flight from San Francisco to Washington was horrible. Terribly overcrowded and i wasn’t offered a thing until 40 minutes till landing. Then the flight from Washington to Chattanooga was delayed over 2 hours. Which i understand safety comes first but it made for a very long two day trip back from Hawaii.

Pros: Very good no complaint at all

Pros: The staff and service were both incredible! Thanks CE

Cons: Food not so good for an American Less pushing of passengers Less abruptness of flight attendants

Pros: My mother missed her flight from Shanghai international Pu airport to Harare yesterday due to language barrier. And we requested for her to be put on the next flight. Only to be told with Ethopian Airline to pay $US1850 for a one way flight which was more expensive than itinial flight. She slept at the airport weeping not knowing who and how to contact anyone in a foreign country and noone cared. Instead we were told to pay the 1850 or else she would be stuck for more days at the airport

Cons: I would like a refund

Cons: The crew’s English was awful; this making this Cartier a bad choice for non-Mandarin speaking travelers. The power port is throttled at 20W, make my sleep therapy machine inoperablere so I got no sleep on a 12 hour flight. Food was mediocre at best. Never flying China Eastern again.

Pros: Amazing crew, great seating area and tasty menu.

Pros: The help desk employees who helped me rebook my flight.

Cons: After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!

Pros: Very comfortable; excellent service

Cons: Food

Pros: Superior standard

Pros: Yes crew was good. But the seats being economy, were very congested having very less leg space.

Cons: Can't say.

Pros: Plane was modern and more comfortable than most

Cons: I do understand that it was an overnight flight but the crew came around only during meals and at no other time did they check on us. I hit the call button and nobody came - call button just went off. I was in the middle next to a sleeping passenger and could not get up.

Cons: The food

Pros: Amazing crew!! Lots of entertainment options. Food decent. Better than on trip from Seattle to Dubai. Check in Bathrooms kept clean on long flight We were encouraged to walk around

Cons: Boarding cumbersome We left Dubai late and arrived Seattle late. It was a little g flight already and the extra seat time of the delay was difficult.

Pros: Crew was really helpful.

Cons: There could be a vegeterian food option.

Pros: Nothing

Pros: The. Crews are amazing. Nice/comfy flight.

Pros: comfort and ease of transfer

Cons: food needs a little bit of improvement

Pros: It wasn't JAL it was American.

Pros: Typical JAL, nearly everything was fantastic.

Cons: I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats.

Pros: Crew was very polite. Great food and service.

Pros: Food, service,

Cons: Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad.

Pros: Very good no complaint at all

Pros: Super sweet and helpful crew, comfortable seats, fast boarding.

Cons: My overhead light was broken. I didn’t need to use it so it was no problem at all, but that’s the only thing I could think of

Pros: Fast and efficient

Cons: Seats could be more comfortable. Especially head rest.

Cons: Had to sit on the tarmac for 35 minutes because our flight was “randomly” selected to wait because there was too much air traffic over Houston. Result: I missed my connection to my final destination. The airline promised that the other flights were alerted of the delay and that people would be there to assist. May departure gate was literally two gates away from my arrival gate in Houston. No one was there to help. No exceptions were made to get me on the flight, even as it was delayed at the gate for 15 minutes, meaning that they could have gotten me aboard. The whole experience made me very angry. After all this, I had to wait an additional two hours for the next flight.

Cons: Flight delays is never appreciated.

Pros: The quality of the ground handling is very good and the attitude is friendly! Handling things quickly

Cons: Children's meals can be changed a little more, then the amount is a little less!

Pros: The economy cabin had less oxygen than the premium economy and better. I could not breath with the poor air circulation and had to stand in the front of the 14 hour flight to breath.

Cons: Oxygen

Pros: I paid an extra $150 and the seat was tiny, yes had extra leg room, but regret paying the extra $.

Cons: They made me move 1lb into my main checked bag from my carry on. The weight for carry ons is hardly anything and they didn’t check the weight of my friends.

Pros: Avaiability

Cons: Service

Pros: Great customer service. Gate agent was able to swap my flight for an earlier one.

Cons: Flight was over booked and 1 hr delay

Cons: On time departure

Pros: The staff and service were both incredible! Thanks CE

Pros: On time! Great service.

Cons: Only slight disappointment is they couldn’t arrange a limo because I was outside the two day window. They did have a limo waiting for me in the way back, when I didn’t need one!

Pros: Seats were ok, and movie selection was ok too.

Cons: Please, offer decent food - most of the stuff we tried was not edible!

Pros: Friendly Professionalism Promptness

Cons: FA’s distributed food but never came back. Also didn’t collect used containers until flight was in decent stage. They were generally unavailable unless you rang the FA button(which I never do)

Pros: 33" seats

Cons: nothing

Cons: I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it.

Pros: The crew was amazing!!

Cons: Nothing! Excellent flight!

Pros: Crew was attentive and informative of delays

Cons: This was American Airlines .. my Bags came out late even though i was in Biz Class

Pros: Very good no complaint at all

Cons: Flight was delayed. Didn't make connecting flight in Houston. Had to stay overnight in Houston.

Cons: I paid $100 for an upgrade on a United which turned out to be the first row, and right beside the rest room (which was erroneously showing as occupied for the first 20 minutes). The traffic made it feel like I was sitting on a bench in Grand Central Station. I chose an aisle seat but ended up mysteriously in the middle seat. I had extra leg room but if I’d eaten the free 5 pretzels I wouldn’t have been able to fit it my seat any longer. The WiFi wasn’t working for the first hour of the flight. The flight attendant got really annoyed when we didn’t look up when he came by with beverages the first time. We all had headphones on and were looking at our personal screens. The activity by the rest room was constant so we didn’t notice it wasn’t just someone waiting for the loo. The luggage took so long to come out I thought my conference would be over before I got it. Overall, I thought it was bad and confirmed why I don’t fly United. Old, dingy planes, poor service. The pilot was pleasant and communicative so there was at least that...

Pros: Nothing

Cons: Better customer service with drinks and friendliness of crew

Pros: It wasn't JAL it was American.

Pros: Typical JAL, nearly everything was fantastic.

Cons: I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats.

Cons: The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves.

Pros: The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight.

Cons: The movie selection and meals were not bad, but I've had better on other airlines.

Pros: Flight crew

Cons: No leg room

Pros: They are all very friendly

Cons: Better food. Serve bottled water not from pitcher (?tap water).

Pros: Was amazed because of the Hello Kitty theme in the plane , very friendly staff very worth trip

Cons: Nothing everything went well

Cons: Boarding took forever and flight was delayed

Pros: great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste.

Cons: Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed.

Cons: More movie choices. More substantial second meal.

Cons: Good space with large seats. Good food and service.

Pros: Seat super comfy

Cons: All okay

Pros: I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine.

Cons: My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!

Pros: The crew amazing. Food was great

Cons: Nothing

Pros: Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too

Pros: The crew was organized and efficient.

Cons: Entertainment: movie choices were limited.

Pros: I volunteered when flight attendant asked if I would help in exit row responsibility.

Cons: I got SSSS on my boarding pass and was subjected to not one but TWO thorough searches at NRT and DFW!!! It was traumatic for me and when an explosives man came up, I was totally upset!!! Please explain what I did in purchasing the ticket that flagged me for this horrible search!!!

Pros: Food, service,

Cons: Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad.

Pros: Punctual and direct flight NRT-BOS. Time-efficient.

Pros: JAL operates with incredible efficiency.

Pros: Boarding very efficient.

Pros: 33" seats

Cons: nothing

Pros: Food, service,

Cons: Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad.