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Pros: checking in at Changi Airport is always a pleasure, helpful friendly staff

Cons: the food is disgusting

Cons: 20 min late but acceptable for a 15 hr flight

Cons: Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning.

Pros: Overall, the staff was amazing, so as the food and cleanliness

Cons: The space between the seats in economic seat

Pros: Boarding was on time and ran smoothly. In flight crew was friendly and attentive.

Pros: Good crew on both trips

Cons: No crying children

Cons: Advertised fare I purchase was for economy, where I would have a checked back and be able to pick my seat. I found out the day before that the airline wasn't offering either, even though I paid for it.

Cons: Make sure all passengers can watch movies

Pros: Lovely crew.

Pros: Super friendly and accommodating flight attendants. Nice touch with free snacks onboard.

Cons: Seats get very uncomfortable over time. More leg room.

Pros: The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight.

Cons: Would have loved more current US tv shows to choose from.

Pros: Very friendly staff with excellent service. Bottled water in every seat upon boarding. Lots of leg room, and love the outer earphones they provide!

Cons: More movie selections

Pros: Simple check in and boarding, right on time.

Cons: More movie choices. More substantial second meal.

Cons: Very professional and friendly crew. Food quality was excellent.

Pros: Crew was attentive, food tasted great, the whole experience wasn't anything like the American style companies that try to shake you down for every penny and still get get ripped off.

Cons: The whole experience was great for flying economy long distance. I will 100% be looking for Japan air as an option for any flight I do in the future.

Pros: The price was cheap... That was all that was good with the flight. But after that experience, I will never fly with the airline again.

Cons: Almost everything could have been better

Pros: the entertainment was fine

Cons: I hadn't ordered a vegetarian meal and therefore couldn't eat anything on the flight - everything was red meat based, the seats are tiny which is rough on a long haul, the airline asks people to take off headphones 30min-1hr before arrival, crew was incredibly rude, aircraft was old

Pros: Lie flat seats in business class are very comfortable. Got a nice 10 hour sleep on the flight across. Bathrooms are clean and clean smelling and large. Crew pleasant and efficient.

Cons: there was 2 hours of delay and the crew didnt announce anything in english

Pros: The price was right. We arrived on time.

Cons: On a 17 hour flight, people need water, and getting that from the flight crew wasn't easy. They were rushed, unpleasant, and the food was worse than I've seen on a plane in years. The entertainment system too, was very old and lacking compared to newer systems.

Pros: Entertaining; organizing; staff; on time.

Cons: More varieties

Pros: Good aisle seat given & very good food selection and in flight crew service

Cons: Better organize boarding sequence, I notice the space limitation in the line for boarding.

Pros: Friendly staff

Cons: More various food

Pros: Absolutely friendly Professional

Cons: Nothing

Pros: Food and services

Cons: Seating leg space

Pros: Noce ride. Cabin crew was very friendly and helpful

Cons: Not much. Maybe better food. We asked for low fat option. They served bread. If they knew food better they knew carbs equals fat. Overall it was a good flight

Cons: This crew was much better. Smiling, happy and helping.

Pros: This was a Delta codeshare on a Korean Airlines plane. The seats in business class were very comfortable and it was easy to stretch out and sleep.

Cons: The food was mediocre. Not terrible but not very tasty either. There is no wifi!

Pros: Crew was attentive.

Cons: Was seated near some noisy distractions i.e. crying baby.

Pros: Everything. They are the best

Pros: the food and the business seat is very good.

Cons: the entertainment must be update more.

Cons: The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable.

Pros: Nothing to complaint. Excellent airline nowadays

Pros: Seat super comfy

Cons: All okay

Cons: Better food

Cons: There was no entertainment. With a flight over three hours I would have thought there would be seatback mini-screens at least with a few movies to choose from. Also there was only one cart serving drinks which took forever because we had a seat towards the back and because it took so long we only had the one drink. It was so full of ice that really there was hardly any fluid and the ice pieces were too large to even chew them up. I felt very dehydrated during the flight. Since we can't bring our own water I feel like more should be provided.

Pros: The flight was great. No complains to the crew.

Cons: The drop-off bags at LAX is a mess and you have to stand in two separate lines to drop off your bag. First you have to print the tag and then go to another long line be with 2 employees only to drop it of instead of having one place to print and drop off at the same time. Poor system. Moreover while there was plenty of time my bag did not make it on the same flight. It will arrive on the next flight hopefully. I had to wait in another line for 30 minutes to arrange the delivery and verify all my information. I truly believe that to make a trip great both arms - the airport and the flight experience should be perfect. Unfortunately the ground experience does not allow me to give a higher rating.

Cons: We did not have dinner as we tried to get some sleep on this 6.5 hour overnight flight to London. The 767 was in a 2-3-2 configuration for economy plus and general economy. Thankfully they kept the temps cool to the point where we used our coats as additional blankets. I appreciated that the FA’s did not wake us for dinner and they closed my window shade at some point. They were 100% polite and helpful. That said, with the new Polaris Business Sears, UAL has eliminated the restrooms between Business and Economy. So it is a very long walk to the restrooms from Econ Plus and it appears that there are only 4 restrooms for about 120 passengers. Absurd. My family made do because we used the restrooms in the middle of the night when most people were sleeping but this would have been a nightmare after breakfast or with a small child. It appears that UAL has gone for profit over customer satisfaction.

Pros: Great service and very polite staff

Cons: Cleanliness

Pros: Crews were absolutely amazing. They had been so helpful and kind during the entire trip

Cons: It was just perfect

Pros: seat food and cabin crew

Pros: Crew was really helpful.

Cons: There could be a vegeterian food option.

Pros: Smooth landing and take off

Cons: Entertainment. Not able to choose and no wifi

Pros: crew was nice. not enough space in overhead stow. other passengers bag ate up my legroom

Pros: Everything was great!

Cons: Some announcements were made only in Korean, would have been helpful to also have English on international flight.

Pros: very comfortable seats. on time arrival.

Cons: the food is not very good.

Pros: Crew super nice, appreciated all the free food that was provided during flight and hot towel.

Cons: Comfort of seats

Pros: The crew was attentive and service was excellent.

Cons: At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines.

Pros: Crew was amazing, food was great.

Cons: None

Pros: Punctual and direct flight NRT-BOS. Time-efficient.

Pros: The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting.

Cons: The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner.

Cons: One of the lady flight attendant in the economy class seemed to be not in a good mood and was quite rude.

Pros: Yes & yes

Pros: crews were nice

Cons: Very crowded flight. Fully book. Super busy bathroom. Food was bad

Pros: Everything was on time and the food and service was good.

Pros: 33" seats

Cons: nothing

Pros: Seat super comfy

Cons: All okay

Cons: I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight

Pros: crew amazing

Pros: Typical JAL, nearly everything was fantastic.

Cons: I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats.

Pros: Professional and friendly crew

Cons: Food quality from Jakarta is bad

Cons: Very professional and friendly crew. Food quality was excellent.

Pros: crew amazing

Pros: Seat super comfy

Cons: All okay

Pros: Great service for economy. Very attentive flight attendants.

Pros: Crew was amazing, food was great.

Cons: None

Pros: I think Japan Airlines is the best airline.

Pros: Clean, on time, friendly staff, feel safe.

Cons: More various food and less fat.

Cons: We purchased premium economy tickets but could not select our seats. We were assigned separated seats and had to call Eva Air customer service but they would not help. When we arrived at the check in counter our seats had been relocated and were able to sit together. Kind of upsetting having this hanging over our heads until the last moment.

Pros: Super comfortable coz I got the window seat that I requested- restful flight. Able to sleep during flight

Cons: Food could be better

Pros: Good aisle seat given & very good food selection and in flight crew service

Cons: Better organize boarding sequence, I notice the space limitation in the line for boarding.

Cons: China airline sucks, drop me off in the middle of nowhere wrong airport

Pros: Seats reclined more than most airlines

Cons: 4 hour delay ON the plane for an 11+hour flight? They could have deplaned us. The flight attendants were rude. Worst flight of my life - never flying China East airlines again

Pros: The flight attendant got me a vegetarian meal without me asking. I thought I had ordered one but I had not? So I thought I would have to skip a meal.

Cons: I hada middle seat next to a very large man with broad shoulders who was taking up space in my seat (he also had a middle seat). I know he could not help it but the flight was long and very cramped and uncomfortable. I wish larger passengers would not get a middle seat

Pros: The flight was canceled staff unhelpful stuck us in a shitty hotel with No info.

Cons: The flight was canceled staff unhelpful stuck us in a shitty hotel with No info.

Cons: Flight delays are always disappointing.

Pros: The crew was efficient and very helpful.

Cons: Entertainment choices of selected movies were limited.

Pros: Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive

Cons: Many movies were old

Pros: I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm.

Cons: Communication