Pros: "Good crew. Nice flight. Newer equipment."
Cons: "The transfer process was a little burdensome."
Pros: "attentive crew. comfortable seating. good food options"
Pros: "Best crew we’ve ever had."
Cons: "Qatar website needs work"
Cons: "The lounge is a bit far from the departure gate, so I waited with regular economy class travelers. It would have been nice to have had a closer dedicated area for business class."
Pros: "Always on time"
Cons: "Food bad. Much better taste at the lounge in Doha"
Pros: "Food was good and crew"
Cons: "Old aircraft from Doha to Dhaka."
Pros: "Food and being ontime"
Cons: "Seats are too hard"
Pros: "The crew was friendly and helpful."
Cons: "The seat was could have been firmer and a little more space between the rows in economy would help greatly for comfort for all."
Pros: "The “mini-refrigerator” for beverage storage at the business class seat."
Cons: "The portion of the Arabic language expression on the live flight mapping software should have been minimized."
Cons: "Toilets needs air freshener as so many passengers use them."
Pros: "Great service & very comfortable lie flat business class seat for this red eye flight."
Pros: "Boarding was very smooth."
Cons: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."
Pros: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."
Pros: "The crew and accommodations"
Cons: "Availability of vegan meals"
Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Cons: "i did not like the baggage policy for cabin baggage, where i am not allowed to carry my personal item and a carry on separately."
Cons: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"
Pros: "Good attention from cabin crew and good food"
Pros: "Good movie selection, very friendly crew"
Pros: "Went out of their way to be helpful"
Pros: "Jain meal was quite uninteresting Flight was too packed Cabin air stale and dry"
Pros: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Cons: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Pros: "Like before,Awesome experience provided by inflight crew, who attended to all your needs for this 4 hour long flight Made us feel really at home!"
Cons: "Lack of crowd control at the gate during boarding. Ihad to"
Pros: "The treatment"
Cons: "It was too late"
Pros: "Hospitality and food."
Cons: "Seats are not comfortable."
Cons: "Just bathroom in end"
Pros: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Cons: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"
Pros: "Plane, crew, boarding"
Cons: "Coach class is not for long haul flights"
Cons: "Out dated inflight entertainment system"
Pros: "Flight was very comfortable and a pleasant ride"
Cons: "food service could be a bit more prompt"
Pros: "I was expecting to get a room myself near airport but Qatar Airlines provided room with meals at no extra cost"
Pros: "Qatar is quite possibly the best airline in the world, especially on its long haul flights. It is heads above the other two major Persian Gulf airlines. All the employees with whom I dealt were excellent and customer-oriented. The planes between Doha and London were new, had more space than older planes and had an excellent selection of movies and TV shows. I ordered special meals on all the flights, and I was very satisfied. I have been a fan of Qatar Airways since I flew it to Australia in 2011. It continues to do a superb job, even in Economy."
Pros: "Crew were nice as always and the toilets were clean."
Cons: "Movie selection wasn't that great and food was disappointing. My meal was cold and unappetizing. Vegetarian food can be delicious and vegetarian meals used to be good in QA. I've noticed it declining in quality over the past year. Bread is always cold and hard and vegetables are sometimes tasteless. I also never get good dessert :( luckily, the cabin crew giving out food still had some other food I could eat so I just gave back my special meal which was cold and unappetizing."
Pros: "Food and entertainment"
Cons: "There was a rude counter staff when we checked in in Singapore."
Pros: "Excellent service everyone was generous"
Pros: "The airplane was spacious."
Cons: "The omelette was too tough."
Cons: "Was denied boarding."
Pros: "Friendly crew Good choice of food and beverage"
Cons: "Aircraft changed without notice Trapped in cramped window seat No storage bins IFE strobing windows tabs and would not switch off Useless design of chair lead to loss and destruction of my Kindle"
Pros: "Great service by the flight crew! Friendly and competent. Food is decent but not quite up to Emirates. Kudos to QA for investing in the A-350. Quiet and comfortable."
Cons: "The headphone jack on my entertainment system was defective."
Pros: "Inflight services, food"
Cons: "Wheelchair services in India, person left in between and had to walk with pain in my foot for a distance."
Cons: "The crew has no control over passengers. Specifically, it is the cabin supervisors responsibility to maintain order on the flight. Everyone before boarding, during boarding and during the flight kept sitting in incorrect seats, no boarding passes checked. Felt like a zoo on the airline. Very disappointed."
Pros: "I was promised Wifi on all flights when I called customer service and I was frustrated I only had it on 2 out of the 4 flights ... And the connection was bad. I needed to work and planned on it after I heard the wifi was available for purchase."
Cons: "Did not like there was no wifi when I was told there was. The food was good and the service as well... It was comfortable !"
Cons: "Flight was delayed"
Pros: "Check in was easy"
Cons: "Sitting on plane 3 hours at HIA isn't fun due weather in KRT"
Pros: "I lost my luggage when I landed Tirana. I was unhappy for the moment, but the next day they brought it home. Very very happy with Turkish Company, I would love to travel again in the future with them. Great job."
Pros: "The little details...slippers, nice meal, foot rests, deep carryon bins."
Cons: "Legroom, too tight. Attendants blocking lane unable to reach restroom, entertainment didnt work."
Pros: "Food and service in business class were exceptional."
Cons: "Lie-flat seats hard as plank boards!"
Pros: "Good food, comfort seat"
Cons: "Crew skipped my row when giving food and didn't realize until I came and asked. None of the crew showed their apology"
Pros: "Food was decent and the crew was great."
Cons: "The air conditioning did not work in the front part of the cabin. I asked about it but nothing changed. It was very uncomfortable for everyone in that part of the plane. The back was cool front was miserable."
Pros: "Nothing much to shout about this flight. It got there safely?"
Cons: "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."
Cons: "The food wasn’t good and the service the palet wasn’t very good"
Pros: "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
Cons: "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."
Pros: "Staff was friendly"
Cons: "Seats too narrow and no leg room."
Cons: "No priority boarding for business class in Istanbul."
Pros: "Excellent customer service, crew always helpful and glad to please."
Cons: "Atatürk airport link too confusing and decreased my flight experience"
Pros: "The food is great and so is the entertainment system."
Cons: "Unfortunately the aircon didn't work properly before takeoff in Singapore. The plane only cooled down when it was in the air."
Pros: "Food was good. Entertainment worked."
Cons: "I booked a window seat but the seat I got had now window. I couldn't do online check-in."
Pros: "No viajamos, nos cambiaron a Iberia al otro dia"
Cons: "No viajamos"
Cons: "Food: they gave you a menu so you can pick up an option (by half way through lunch service they run out of one of the options) They also didn't provide enough water, it's a transatlantic flight! Few options for beverages. Boarding: messy. You have a seating section for a reason (besides pricing). Also connecting flights from IST to the US are horrible. Four point checks and manual screening."
Pros: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Cons: "I was woken up for food but I like to eat so it didn't bother me much. Another airline I flew before left a note one my seat informing me they came by and to ring when I awoke for food, that was even better maybe try something like that for sleeping guests."
Pros: "I liked everthing , and anything."
Cons: "LAX to IST. too many Arabs and pucking Muslims, Please teach them how to behave, bustards, Otherwise I love to guys and girls, Numero uno airline forever, minus hard core Muslims, we do not need them on the board."
Pros: "The planes I flew in were very clean, comfortable and in great condition. I enjoy the seat space and comfort, good entertainment options with great quality entertainment system. The meals were also decent and we were even fed sandwiches on a short flight."
Pros: "They treated us so well--always with a smile! The crew always went out of their way for our comfort and we really enjoyed the flight--as much as a long overseas flight can be enjoyed, that is!"
Cons: "Sometimes we didn't have a choice on the food because one of the two choices was gone until it got to us, but we still enjoyed the different food than we usually eat."
Pros: "I eventually arrived at the destination."
Cons: "Difficult to communicate with cabin crew due to lack of English. Flight was delayed by 1 hour. General atmosphere on plane was chaotic I think due to the small plane and length of flight as large numbers of people needed to use toilets."
Cons: "Seating in the middle seat and 2 smaller people sat on the aisle and window seat"
Pros: "The food is amazing, the crew is very attentive"
Cons: "The seats can use work. Very uncomfortable"
Pros: "Crew service, as it was a big airobus, half plenty it was very comfortable to be there"
Cons: "lateness at least 40 minutes, while nobody from staff I was worrying about corresponding flight,"
Pros: "Luggage left in Istanbul due to short connjection was delivered to my home the same evening. Check in was simple and quick."
Cons: "Seats too close together on A330 airplane, entertainment console difficult to use and flight attendent did not have patience to explain how to use it, ran out of main course and remaining chicken course was too spicy to eat, flight from Singapore was delayed in takeoff making it very difficult to make connecting flight,"
Pros: "Safety and comfort. The people were so nice."
Cons: "What I didn't like was when Turkish Airlines told us that in order to get free hotel and free transportation because our layover was 13+ hours we must buy Turkish entry visas which costs us $200.00. The visas should've been free because we were on transit."
Cons: "My flight was cancelled two days in a row. When i tried calling the 800 number call center, it didn't work. When i called the Turkey phone number, the communication was bad. After 3 days of being stranded i went to the Turkish Airlines office and they were not able to help me with a new flight or a refund so that i can purchase another ticket home."
Cons: "I'm very upset with the airline ... I filed a claim money back through the policy ... I do not presented to outbound flight because I had lost my passport ... However, buy another ticket of plane in the same airline and when I wanted to take my return ticket was told it was canceled and I had to buy another ticket plane ... very bad."
Pros: "The entertainment options, food, toiletry bag"
Cons: "Stuardess service is very poor. For a 13 hour flight I would expect to have more than 2 beverage visits. Also, I ended up taking my requests to a first class stuardress since the ladies in coach didn't respond to me. I was also appalled to have my connecting flight delayed for over 24 hours without proper notification."
Pros: "Satisfying overall flight."
Cons: "Asian vegetarian meal was not as good for inbound flight as it was for outbound flight."
Pros: "Everything, Turkish is great."
Pros: "Crew, plane, entertainment."
Cons: "That it took 4 day's to get my luggage. I deserve to be compensated."
Pros: "Blankets, pillow, being served food and drinks regularly on a long flight, great choice of new movies."
Cons: "Touch screen did not always work."
Pros: "Crew friendly attitude, seats, comfort, food and entertainment choice were top class."
Cons: "Gate changed 2 times, many had to run long distance between gates, take-off was 40min late. loud and useless (no english) flight announcements would wake me up each time"
Pros: "I have to fly twice a year and I choose only Turkish airline! Best service, crew, comfort and food!"
Cons: "Food, service, comfort"
Pros: "Comfort Movie Selection Friendly Hostess Thoughtfulness"
Cons: "Seat was small and squeezy. More variety for food needed."
Pros: "Spacious, nice, friendly, I didn't eat the food because I have dietary restrictions but it looked good."
Pros: "Service Entertainment Staff Airplain (clean)"
Pros: "food, service and sea"
Pros: "The food and entertainment system was excellent. The headphones were painful after a movie. But you can link personal headphones into the adapter which is providex."
Cons: "The airplane didn't seem as clean as expected. The crew was adequate but not around between the main meals."
Pros: "food, enterttainment"
Cons: "too small legroom"
Pros: "The plane is almost brand new. The service, the food and the crew were fantastic."
Pros: "Entertainment, comfort"
Cons: "Wireless not working, some of the fight staff seemed like thry didn't want to be there"
Pros: "I had the pleasure of traveling business on Turkish to India -cheap fuel meant inexpensive business class tickets :-) and I have to say the food and comfort was top notch. The soups and meat appetizers were outstanding, I've always preferred a 3 hour layover in Europe when India bound and I found the Turkish Lounge in Istanbul surpassed any expectation I had. It had a mini-movie theatre, a shower and sauna, a whiskey bar, bright coffee and the choiciest Turkish sweets. The library of rare books of Turkish art and construction was a treat. The flight itself was comfortable - nice bed - and uneventful."
Pros: "Everything was great"
Pros: "Food was delicious"
Cons: "Felt like there was barely any leg space. I'm not a tall guy so I was surprised on feeling I needed more space. My knees had no place to be freely."
Pros: "terrific in every way; precision, kindness, style, food, great atmospere"
Pros: "Just like the other flight it was amazing. Great food, great service, and great inflight entertainment."
Cons: "I liked everything."
Cons: "Flight was delayed for 4+ hours"
Cons: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Pros: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Pros: "The crew"
Cons: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Pros: "Despite being a short flight, they gave food"
Cons: "Nothing. All ok"
Cons: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Cons: "Crew on the ground was very rude"
Pros: "The whole crew is so kind"
Cons: "Delta made my whole first flying experience the best."
Pros: "Crew was nice."
Cons: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Cons: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Pros: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Pros: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Pros: "Food and drinks very good"
Cons: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Pros: "In flight entertainment was great"
Cons: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Cons: "Excelente aerolínea"
Pros: "Everything was great"
Pros: "The cue lines per zone are a brilliant idea!"
Cons: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Pros: "Crew was very nice and the food was excellent"
Pros: "The crew was very gentile."
Cons: "No enterteinment on the plane."
Pros: "DIY snack area"
Cons: "Food and seating"
Cons: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Pros: "Over all pretty good for price."
Pros: "Their evacution video is interesting"
Cons: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Pros: "The staff was very nice and friendly"
Cons: "One hour delay without any information on embarking and another hour in the plane before departure"
Pros: "The crew and flight was faultless"
Cons: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Pros: "The cabin crew was very good!"
Cons: "The economy premium seats are very uncomfortable"
Pros: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Cons: "See above and the food was disgusting"
Pros: "The food, entertainment, and service. Waited for me after almost missing my flight."
Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Pros: "It was on time and the crew was good"
Cons: "The food wasnt upto the mark"
Pros: "Boarding and punctuality."
Cons: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Cons: "There are always delays. Today it was that internet was down."
Cons: "the food is terrible."
Pros: "the Airline"
Cons: "The Airport, Security, Boarder control."
Pros: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Cons: "2 hours delayed..."
Cons: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Cons: "Meal choice missing kosher non-gluten combination."
Pros: "Disorganised and slow"
Cons: "Couldn't organise a booze up in brewery. Baggage offload took forever"
Pros: "Free drinks and snack!"
Cons: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."
Pros: "The fast boarding."
Cons: "The long wait without the air conditioning until our slot in the takeoff list became available."
Pros: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Cons: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."
Pros: "All female crew in the cockpit - awesome."
Cons: "Non reclining seats"
Cons: "Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure"
Pros: "The in-flight entertainment wad quite nice, even though the screens were old."
Cons: "The vegetarian meal was tasteless. I expected way more."
Pros: "The food was one of the plane food I've had in a long time although the jamaican veggies weren't great .. The movies and choice of entertainment was amazing"
Pros: "The attentiveness of the crew and the online check in."
Cons: "Missed the connecting flight and the luggage was on transferred on our next conncection :("
Pros: "Crew was great"
Cons: "nothing stands out to be improved"
Cons: "In terms of comfort, Etihad offers a good level!"
Pros: "in the AUH-MAD leg, i thought the headrests were great—perfect for sleeping"
Cons: "in the MNL-AUH leg, the touchscreen entertainment system didn’t always work"
Pros: "One of the air steward was super friendly and nice. Few others were a little curt sans smiles."
Cons: "Good leg room but seats are hard as rock."
Pros: "The crew"
Cons: "sea food"
Pros: "Good crew, comfortable seat, plenty of storage"
Cons: "The inflight entertainment system"
Cons: "We did order food vegetarian Jain but they didn’t provide that."
Cons: "The food was of very poor quality and no alternatives. Went hungry the entire flight."
Pros: "Seats comfortable especially when plane not too crowded of course!! Blankets large and warm."
Cons: "Staff could be a bit friendlier Movie choice is ok but could be better Food can be improved drastically and could be healthier options"
Cons: "Very limited food served at inappropriate times with no flexibility. No information provided on what meals would be served at what times. Very limited entertainment. Very long uncomfortable flight compounded by crew hawking duty free goods like vendors at a fish market, waking many of those who had been fortunate enough to fall asleep."
Pros: "Crew tried to make the best of the situation. Food"
Cons: "How do you seat my wife, my 2 year old daughter and me all seperatly from each other and since our first flight from London refuse to change our seats for us. Knowing that we couldn’t choose our seats when checking in initially!!! We were not the only ones separated on this trip and we all had to sweet talk each other so we could swap and sit together. This makes the life of the crew so hard as it is not their fault and clearly many people were affected!! Lastly stop using small planes for your Brisbane flights!!!!!!! We pay good money and deserve better. This is not the first time"
Pros: "787 comfort /"
Cons: "Limited movie selection/ outdated newspapers/ food quality"
Pros: "As above"
Cons: "As above"
Pros: "They were strict about people changing seats to exit rows without prior permission"
Cons: "Food, cleanliness, boarding, timeliness, both etihad flights were late."
Pros: "I found the crews and their services good. Food served was tasty and healthy."
Cons: "The seat layout wasnt good. In a Boeing 777-300ER generaly the seat layout is 3-3-3 in a row, where as in etihad aircraft it was 3-4-3 in the economy. Th seat was very congested for a long haul flight."
Pros: "Service Cleanliness Food"
Cons: "Toilet needed lotion moisturizers"
Cons: "No food and crew was so rude and Lahore airport crew not only rude also nasty"
Pros: "The air staff were so good!!! So friendly and so attentive!!"
Pros: "To be honest, the plane, crew, airport... everything was overall pretty nice."
Cons: "My checked luggage got delayed for this first trip, and I had to wait three hours at the airport security."
Cons: "they asked me to check-in my carry on (which i am always able to take with me, and which i was able to take with me on the first leg of even this journey). it came as a surprise and i was in a flux, Thank God I had my passport in my pocket or it would have turned into a nightmare (I keep my stuff e.g. jacket, wallet, etc in my carry on)"
Pros: "I liked the speed of the journey"
Cons: "delayed flight passenger management of frustrated customers no compensation no apologies care of customers after long delay"
Pros: "In time"
Cons: "Crew not helpful . Same with food not enough ):"
Pros: "Travelled last minute since my mom passed away. Etihad upgraded us to Bussiness class for asking! It was a very comfortable journey in hard times."
Pros: "No waiting time for boarding Arrived on time Cleanliness New aircraft Entertainment package"
Cons: "Only 1 of the menus was available (lamb) since they run out of chicken and pasta when over half of the passengers where already to be served Crew needs to smile"
Cons: "Chai ☕️ should be good"
Pros: "Have more space between seats"
Cons: "Overall the flight was okay. What was disappointing was that our luggage didn't reach Prague at the same time. I have a meeting tomorrow and really wanted to take a bath upon arriving at the hotel. The problem is, all my clothes were in my luggage. Add to the fact that I have an early meeting tomorrow and I don't know what time my luggage will arrive."
Cons: "The seats on the 777-333 model in economy class are the WORST I have ever experienced. Extensive neck and back paid from cramped and poorly designed seats. You are going to start losing passengers, including this one who will switch airlines. A glass of wine was so cheap and acidic I found myself running to the bathroom within 15 minutes. The food was horrible. Goodbye Etihad--I can do better."
Cons: "Ticket was not emitted I discovered it two days before departure."
Pros: "food, seat screen"
Cons: "Air bumps"
Cons: "Food wasn't great."
Pros: "good service,"
Cons: "bags did not make it to final destination and were stuck in abu dhabi. we landed on sunday and did not get our bags until tuesday. we had a very long layover so unclear as to why our bags did not make it on to the flight. it was a big inconvenience"
Pros: "Good service"
Cons: "No comments"
Cons: "Nothing much of dislike"
Cons: "Never got here! First foight never left."
Pros: "Bathrooms were clean."
Cons: "Tranfer desk staff at auh changed assigned seat. Inflight crew Made an excuse for not serving coffee. Took more than an hour to get bags"
Cons: "I called eitahd, very nice man told me they will arrange hotel but when we reached there they kept lingarinf ro provide hotel and at last they took us to co seleepibg area which was so horrible"
Pros: "Crew comfort"
Pros: "Perhaps since it is in the shadow of Emirates, Etihad has been neglected. It is a truly outstanding airline."
Cons: "No frequent flyer sharing with Delta, unlike its partner Alitalia."
Cons: "Staff not treating Indians properly but treating Caucasian like lords."
Pros: "Great cabin crew."
Cons: "Severely banged piece of large luggage to the point the handle doesn't even close. Noisy children, and such a filled flight that staff was having a hard time attending to needs of all passengers. Food areas were smelly as were toilets towards end of flight."
Pros: "Business Class is amazing! From the time you step on board the staff is helpful, courteous, and provide excellent service. The private seats were comfortable, food was good, and overal this was a great flight!"
Cons: "I didn't like they seperated me and my friend with different seat assignments."
Pros: "Nothing it was just average."
Cons: "My flight was from SFO to Abu dabi to ktm, then they changed it to sfo-chicago- Abu dabi- ktm. Made my flight longer and had to fly at 5am. instead of 9.30am. I have 2 little kids and it was hard. My first leg was on American Airlines where all my luggage was checked in plus had two carry on luggage, which were all good till Chicago. In Chicago Etihad counter, they refused to clear my carry on saying it was too large and wanted me to pay $300 each. I had to empty one carry on into my backpack and was forced to pay $300 for the other. They should have refused in SFO instead of after my first leg of travel. It's a set up. I will not fly Etihad again period."
Cons: "Coldest flight. Everyone was freezing. Whenever I asked a question, I felt the crew members didn't want to be there. My seat couldn't recline so I had to ask if I could move and the staff member seemed annoyed. Compared to other planes, there isn't enough room between seats."
Pros: "The seat was really comfortable, food was alright."
Cons: "Staff, I've missed my snack when I was sleeping nobody awake me"
Pros: "nice plane"
Cons: "The gate was closed. people sitting on floor"
Pros: "One of the best experiences I have had. The plane was well appointed with large restrooms. The crew was very attentive and the flight was very smooth."
Cons: "Long flight and service was not that good."
Pros: "I was actually very sick on my 15 hour flight, no idea what it was, maybe bad food. The staff ensured that I had water, crackers and even had medication that saved me from the most miserable stomach pains I've ever had. Thank you again!"
Cons: "Food was bad. Seats were not comfortable especially for such a long flight"
Cons: "Everything was great. Very nice and friendly crew, clean plane, great food. Excellent overall"
Cons: "The food is not Good"
Pros: "The fare was good."
Cons: "More modern equipment. Tv screens. Movies. In flight magazines in English."
Pros: "The flight arrive on time. The airline did all they could to accommodate late passengers and even held back about 10 minutes because of the long lines at customs. Despite holding back they still manage to get us to our destination on time."
Cons: "The entertainment was lacking severely however since this was a Sunday morning 7 AM departure most everyone on the plane slept so it was not an issue."
Pros: "The crew was “matter of fact”."
Pros: "Food Problem !!"
Cons: "Worst Food"
Pros: "Lovely crew"
Cons: "Check-in was frustrating with split lines, late openings. Could not get boarding pass on kiosk or on website. Kayak is not user-friendly and does not seem to support online check-in. Would not recommend using it to others. Will not use it again."
Pros: "It didn't crash"
Cons: "1. The website didn't work so I could not choose my seat upfront, had to seat next to the bathroom, it was hours of torture 2. Absolutely grumpy flight attendants 3. No electronic equipment allowed, even in airplane mode (?? nonsense) 5. I will never, in any case, ever fly Air China again in my life"
Pros: "Very professional flight crew"
Cons: "-10 degrees and people hoarded in a bus to board an international flight that has no access to aerobridge. Vegetarian food for Air China is rice and boiled vegetables. Broken entertainment system. In short, the flight was disappointing"
Pros: "Crew very friendly"
Cons: "Seats are hard and uncomfortable"
Pros: "The plane made no unscheduled landings."
Cons: "The extreme delay that caused me to nearly miss my connection with Air China, the incredibly low level of English spoken on a flight originated in the US, and the complete dismissal of three cabin crew members when I asked about arrangements to be expedited to our connecting flight to Bangkok. Avoid this airline completely, and if at all possible, transiting through Beijing Capital Airport."
Cons: "Customer service on the flight was poor ."
Cons: "I’ve never been on a long haul flight and perspired through my short the entire 14 hours. Hot and stuffy... not great!"
Pros: "The service was excellent"
Cons: "The service was excellent"
Pros: "Comfortable seating in business, friendly crew. Reasonable able to communicate in English"
Cons: "No updates on reason for 2hr delay of flight."
Cons: "It turns out that we had to ask for a seat that is near a baby bassinet beforehand. Like it’s not obvious from the tickets that we’ve purchased that we are boarding with a baby. The truth is that Air Asia prefers to sell those seats instead of making sure that you would be comfortable with a baby boarding."
Cons: "A lot of turbulence the last half. I got sick and I have been flying for 20 years through Europe and Asia. It never happened before. A rough landing."
Pros: "Good flight, clean, good service and great price"
Cons: "Food for vegetarians is not that great. Carry your own food. English is definitely a problem for the crew but everything is manageable."
Pros: "Business class section very good and clean. Cabin crew very attentive. Good value for a business class flight."
Cons: "Being a Chinese airline, it lacks the variety of US inflight entertainment choices compared to an airline such as Cathay Pacific."
Cons: "Not a single snack in the plane!"
Cons: "Had an issue with our tickets tried calling kayak and no answer Air China was unable to resolve the issue either. Won’t be using either one again."
Pros: "Everything but entertaiment on board. Very vas audio."
Pros: "Empty plane less than 100 passengers"
Cons: "Non English speaker, very rude crew"
Pros: "Vegan meals"
Cons: "Long layover in China Consideration for others 11 hrs is way to much time in the airport"
Cons: "Food was not good. Small portion."
Pros: "Mr. Zhang helped me a lot. Thanks!"
Cons: "The flight was delayed for 8 hours due to weather and most likely lack of plane and crew. But the main reason for the bad review is because the whole situation was confusing and no communication and people are left wondering what is going on. A simple acknowledge and short explaintion would had satisfy the people and also they can let their family know whom are waiting to pick them up."
Pros: "The flight attendants were polite and attentive. Most spoke English or made some effort try. Flights were on time staff was super helpful. Meals were great!"
Cons: "Seats were a little cramped of your a taller person like me (6'2"). Very few English options for on flight entertainment."
Cons: "Bad service"
Pros: "Seats in front of plane"
Cons: "1 hour delayed due late plane arrival"
Cons: "30 min to boarding time they changed the gate from E25 to E 57. They have around 250 people jammed into small space, where we had to board a bus to the tarmac and board the aircraft using the stairs carrying our carry ons. At the boarding gate the personnal were mainly giving out instructions in Chinese and people like us had no clue what was happening. There were two lines formed for passengers to check in, when I got to the front of the line the lady said I had to go to the other line as the line I was in was for business class and First class. This is to board the bus to take you to the aircarft. Again there was no clear announcements saying which line was which!!!"
Pros: "70% of the entertainment is in Chinese so be prepared with your own stuff. Food was not awful, but not great. Comfort and leg room above average."
Pros: "One of the four flights gave us water bottles and hot towels"
Cons: "Delays outbound and inbound and airport staff did not do anything to help with rearranging connecting flights even though it was known that we would miss the scheduled connection, and it was a disorganized inefficient process in Beijing that took over 2 hours of standing in line and the hotel they arranged for required sharing rooms and a 20min shuttle ride and by that point there was only 3hrs left before check-in time."
Cons: "everything, dont book to justfly, its a trouble"
Cons: "everything, dont book to justfly its a trouble"
Pros: "The professionalism of the crew was fantastic! The flight attendants did their best to ensure everyone was well hydrated and fed."
Cons: "The seats were extremely cramped for a 6hr flight and the touchscreen used for entertainment wasn't functioning. Air china typically serves some pretty decent food but this time it felt like I was eating some sort of slime posing as beef. I also noticed some Air china flights heat the rolls and others leave them cold. The salad was also frozen solid."
Cons: "Chep ticket did not send us any information for the flight .we need to check the flight detail from Google .others did send us the information one day before about the confirm flight and the terminal infor ."
Pros: "I liked the staff on the board."
Cons: "The aircraft looked old."
Pros: "Large and clean. Beatiful stewardees."
Cons: "Not departing on time, delayed a hour to depart. But I understood because one of guest was sick while boarding."
Pros: "Personal TV screens on each seat with on demand movies and tv shows."
Cons: "Food was average although they did give a lot of beverages."
Cons: "The transfer in Beijing Airport was very confusing and almost did not make the plane back home."
Pros: "I got to USA! After 14 yrs overseas!"
Cons: "The crew was out there in space! I have to bring to her attention twice after serving a meal to the middle and aile passenger!!! At least! Pls! Can u smile! I feel that I was not welcome to the flight!!!"
Pros: "Food and service was really nice! The entertainment system was outdated"
Pros: "Boarding was smooth and there was no flight delay in all legs of the journey. The price is the cheapest I have ever paid for for the same destination. And I was surprised to find online entertainment even though I could care less about the qualities of the available movies."
Cons: "The food. I am comparing it to Singapore Airlines, which I used to fly with to the same destination every year. I suppose they are not comparable given the huge price difference. The crew. Again, I am comparing it with SQ. They are quite brusqe, not as attentive, and not as pleasant."
Pros: "Same as above"
Cons: "Crews were oddly rude. It felt as if it was normal, not personal"
Cons: "We missed our connecting flight to bangkok, thailand due to airline depature delay. It took over four hours to receive tickets to next available flight to thailand. Hotel accomodations and shuttle service was very poor and delayed, leaving us stranded at the airport sleeping and waiting with poor food options for another eight hours."