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The leg room is one of the best in economy class. At six feet tall, I was able to stretch my legs and not have my knees against the seat in front of us. The personal entertainment console worked perfectly with clear picture and sound, though the free headphones were uncomfortable. Boarding crew allowed us to cut in line since we had a 2 year old. Very appreciative for that, and appreciative for their sternness with those customers who were trying to slip in in front of us.

Crew on board came across as a little unfriendly, though professional seriousness might have been mistaken as annoyance. The food was passable, but definitely not quality. Sufficient amount of beverage was served.

Good weather and a quick smooth flight

They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane.

Vietnam Airlines has good leg room on both international and domestic flights. Blankets and pillows were preplaced on seats, as were headphones in the seat pockets. Lunch and one round of snacks were served. Beverages were offered a few times.

Cabin was inconsistently cooled. The rear was cold while the front was hot. Some passengers complained about being hot, but flight attendant only pointed out the overhead gasper vents, which were obviously open but did little to help the sweating and general discomfort. No personal entertainment system, only drop down screens. Food was average.

Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration.

As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized.

Nothing

Everything. Truly a horrendous experience. Worst airline I've ever flown.

Better signage at the airport for those that already checked in online. I waited in the long line since the signs were obscure.

Delayed boarding & not organized

Direct flight to Los Angeles is convenient. Overall the flight crew was hospitable. The food was enjoyable and they keep restrooms clean

Terminal 2 at the Manila International Airport is aweful. The redundancy of screening at the gate is laughable. The terminal is too warm and there are not nearly enough seating for everyone at every gate I viewed. This experience alone may influence future use of Philippine Airlines. The flight attendant who served my section never smiled. I was suprised she is entrusted with serving passengers.

Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration.

As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized.

Comfortable seats, but that was about it. Just ok.

This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal.

Flight attendants were attentive and served customers with care. The captain gave flight status every half hour

On time, lunch served, no problems.

No entertainment, but a very short flight, one hour, who cares?

Better signage at the airport for those that already checked in online. I waited in the long line since the signs were obscure.

Direct flight to Los Angeles is convenient. Overall the flight crew was hospitable. The food was enjoyable and they keep restrooms clean

Terminal 2 at the Manila International Airport is aweful. The redundancy of screening at the gate is laughable. The terminal is too warm and there are not nearly enough seating for everyone at every gate I viewed. This experience alone may influence future use of Philippine Airlines. The flight attendant who served my section never smiled. I was suprised she is entrusted with serving passengers.

great cabin upgrade...competitive to other airlines with newer planes

Nothing

Everything. Truly a horrendous experience. Worst airline I've ever flown.

Sell me ticket hat no use. 17 hours layover while Japan not allow overnight layover and kick me out . I have to spend 1700 more to get another ticket to go us for school! I demand my money back

Priority boarding for pregnant passengers, leggy and clean

No personal service, meaning have to fill out the same waiver of liability every time we fly, even if flights are just a few days apart.

Bottled water and ample leg room pretty much sums up this short flight from Phu Quoc to SGN.

Crew at check-in counter was not friendly or helpful. Even though our pregnancy was documented a week earlier by Vietnam Airlines, she made us go through the same process, though we showed her we had the same form already in our possession.

The leg room is one of the best in economy class. At six feet tall, I was able to stretch my legs and not have my knees against the seat in front of us. The personal entertainment console worked perfectly with clear picture and sound, though the free headphones were uncomfortable. Boarding crew allowed us to cut in line since we had a 2 year old. Very appreciative for that, and appreciative for their sternness with those customers who were trying to slip in in front of us.

Crew on board came across as a little unfriendly, though professional seriousness might have been mistaken as annoyance. The food was passable, but definitely not quality. Sufficient amount of beverage was served.

Service was good

Why are there so many security lines to go through. Before going to the check in counter there's a security line; at the immigration there's a security line which I believe is required there; then at the gate there's a security line. There are just too many security lines to go through

Timely Good Service Smily Crew

great cabin upgrade...competitive to other airlines with newer planes

Good weather and a quick smooth flight

They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane.

Vietnam Airlines has good leg room on both international and domestic flights. Blankets and pillows were preplaced on seats, as were headphones in the seat pockets. Lunch and one round of snacks were served. Beverages were offered a few times.

Cabin was inconsistently cooled. The rear was cold while the front was hot. Some passengers complained about being hot, but flight attendant only pointed out the overhead gasper vents, which were obviously open but did little to help the sweating and general discomfort. No personal entertainment system, only drop down screens. Food was average.

Priority boarding for pregnant passengers, leggy and clean

No personal service, meaning have to fill out the same waiver of liability every time we fly, even if flights are just a few days apart.

Unexpected charge of $450 to transfer planes in Vietnam. Worst purchase ever.

I flew PAL 2 years ago and was impressed on this flight home. An awesome added feature that blew me and my 10 year old daughter away was the entertainment! My daughter is afraid of flying. But as soon as we boarded and saw this feature, she completely forgot about her fear. She was so pre-occupied during entire flight to Manila that I was able to relax and enjoy the trip myself. There was a great selection of movies available that almost made me wish the flight was longer so I could watch more! The USB charging option was also a neat feature to have. I could easily charge our phones throughout the flight. I was also impressed with how well staffed the crew was. There was always a crew member going up and down the aisle with water and offering assistance in any way possible. Overall I am happy with the flight. PAL has made the trip home easier, more pleasurable and most importantly closer than ever before. Thank you PAL!

It's always difficult to sleep on airlines especially on long flights. I hope one day the seats are much more comfortable and roomier to have some extent ended leg room and better reclining capability.

Why are there so many security lines to go through. Before going to the check in counter there's a security line; at the immigration there's a security line which I believe is required there; then at the gate there's a security line. There are just too many security lines to go through

Left on time, super friendly staff which is rare in my other options (usa carriers), the only non stop flight without layover available to me, faster than before by an hour, food really pretty good for airline food and lots of it. Good entertainment options for no extra charge. Did not get nickel and dimed over crappy movies and a bag of peanuts like USA based airlines love to do. Will use again as usual.

Nothing except business class is so damn expensive. I would love to try it someday.

The food was good

Transit at Manila was terrible. Terrible crowded airport with poor signage. Very confusing.

Comfortable seats, but that was about it. Just ok.

This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal.

Priority boarding for pregnant passengers, leggy and clean

No personal service, meaning have to fill out the same waiver of liability every time we fly, even if flights are just a few days apart.

Unexpected charge of $450 to transfer planes in Vietnam. Worst purchase ever.

Flight attendants were attentive and served customers with care. The captain gave flight status every half hour

The food was good

Transit at Manila was terrible. Terrible crowded airport with poor signage. Very confusing.

Timely Good Service Smily Crew

Service was good

Direct flight to Los Angeles is convenient. Overall the flight crew was hospitable. The food was enjoyable and they keep restrooms clean

Terminal 2 at the Manila International Airport is aweful. The redundancy of screening at the gate is laughable. The terminal is too warm and there are not nearly enough seating for everyone at every gate I viewed. This experience alone may influence future use of Philippine Airlines. The flight attendant who served my section never smiled. I was suprised she is entrusted with serving passengers.

Priority boarding for pregnant passengers, leggy and clean

No personal service, meaning have to fill out the same waiver of liability every time we fly, even if flights are just a few days apart.

Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration.

As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized.

Flight attendants were attentive and served customers with care. The captain gave flight status every half hour

The leg room is one of the best in economy class. At six feet tall, I was able to stretch my legs and not have my knees against the seat in front of us. The personal entertainment console worked perfectly with clear picture and sound, though the free headphones were uncomfortable. Boarding crew allowed us to cut in line since we had a 2 year old. Very appreciative for that, and appreciative for their sternness with those customers who were trying to slip in in front of us.

Crew on board came across as a little unfriendly, though professional seriousness might have been mistaken as annoyance. The food was passable, but definitely not quality. Sufficient amount of beverage was served.