|Avg. flight duration||7h 22m|
|Flights arrive in||Tokyo Narita|
|Flights depart from||Singapore Changi|
|Flight price||S$ 403|
|Airlines||Thai Lion Air, Scoot, Philippine Airlines, VietJet Air, Delta, Vietnam Airlines, China Eastern, Malaysia Airlines, Royal Brunei Airlines, China Airlines, Cathay Pacific|
Pros: Nice new aircraft
Cons: Took far too long to get off plane and what seemed like an eternity for bags to appear
Pros: Basic no frills airline. Good baggage allowance
Cons: Very poor website
Pros: Boarding process and crew are okay.
Cons: Sat at exit row, great legroom but no reclining. Seat itself was not comfy.
Pros: Brand new planes
Cons: Longest check in ever, even on a Monday afternoon.. you'd better be there long ago.. problem with check in : 1- not enough queues provided, 2- check in personnel is not very efficient, 3- no queuing lines, it's messy lines, 4- operation responsible is just an observer with no operational impact
Cons: I was in line for the flight and they closed the gate without notifying me
Cons: Everything but the price. Worst customer service ever!!!
Cons: Music or movie will be good.
Pros: On Time No Frills.Overall Good
Cons: We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider
Pros: Punctuality was good. No complaints generally.
Cons: Temp in cabin too high.
Cons: The amount of time waiting for our luggage to come out. There was a good 15 mins of nothing
Pros: Flight itself was great, but my luggage was lost in transit and staff have been very unhelpful in getting it back to me.
Cons: Better way to deal with lost luggage, and they need to automatically deliver it to our address instead of tell us that we need to go back to the airport to pick it up ourselves. It’s been a huge hassle.
Pros: The crew
Cons: Stop trying to be cute with boarding procedures. It adds more frustration as it is.
Pros: The crew is totally unprofessional and uptight
Cons: A more professional and well trained crew
Pros: Crew was very nice
Cons: Waited an hour and a half waiting for the plane to go to the gate
Cons: Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything.
Pros: We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey.
Pros: Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need
Pros: Cheap fares
Cons: Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude.
Cons: Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!
Pros: I liked the wide variety of movies and snacks available.
Cons: The kid behind me wouldn't stop kicking my seat.
Pros: Good seating, great food, good service.
Cons: I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out.
Cons: The gate was changed but it was not updated to the app. Many of us were waiting in the wrong gate until 10 mins before departure.
Pros: Didn’t like security. They were rude
Pros: Comfy seats and blankets! Left and arrived on time.
Cons: At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served.
Cons: Refurbishment of the seats
Cons: Delayed with no announcements or explanation.
Cons: Friendlier crew
Pros: Everything was fine. Thanks for the great services!
Cons: Nothing yet.
Pros: Amazing crew for such a long flight. Nice to get fed too.
Cons: On line check in could have been simpler
Pros: Crew still managed to provide me the veg meal, even though they didn't get the request.
Cons: Type of food I chose on the website was not ordered with the airlines.
Pros: crews were amazing
Cons: OK for the price
Pros: Everything was really good
Cons: But the flight left and arrived 30 minn late!
Pros: The hospitality of the staff Smooth sailing process
Cons: The food and the seats and leg room is too small especially for larger people
Pros: the crew was flexible enough to allow change of seat to emergency exit after takeoff. Some of the crew are friendly, but not all.
Cons: the seats. I am 5'9 tall and my knees are touching the seat in front of me. Entertainment system needs to be upgraded. Food is so-so. Overall, MH flights, not just this recent one was just what was expected as the bare minimum.
Cons: The pre boarding security was a mess and poorly managed in Kuala Lumpur.
Pros: Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an excellent experience The seats were so comfortable as well, and the customer service on and off the plane was amazing
Pros: Friendly crew, always available and happy to help
Cons: Boarding was late
Cons: Change to HiFly plane - noticeable difference in most aspects
Pros: Very nice flight and very comfortable with extra leg room
Pros: New Boeing 787, crew very tidy and efficient.
Cons: The change over in Dubai for crew change. Shame we have to leave the aircraft and re-board. The entertainment kept playing up and the choice of films was not brilliant.
Pros: They were able to accommodate my request to move to an aisle seat
Cons: Sticklers for luggage weight and the plane was small
Cons: Good food and friendlier staff.
Pros: Excellent customer service with every question
Cons: One hour departure delay due to technical checkup but I’m glad they fixed it prior to taking off.
Cons: Ontario Airport for international arrival is confusing. I think this has to do with more the airport than the airline...although the airline could have helped too. There is no one to ask questions once you exited the security area. The signage is incorrect for airport shuttle to the parking lots. In order to get to the parking lot, one would need to first take a rental car shuttle to the regular terminal and then change to an airport shuttle.
Pros: the headphone was so great that i was away from the noise, and i do had a good sleep on the plane.
Cons: it’s a pity that i missed the hot snack of premium economy.
Pros: The ability to select a special meal ahead of time. Meal selection out of the US was better than coming from oversea into the US.
Cons: Seating can always be made more comfortable.
Pros: Crew very friendly and helpful
Cons: Delayed because of a sick passenger
Pros: Crew was amazing!!
Pros: Great crew and service
Cons: No good beer selections and the water had a bad taste l.
Pros: One lady from the crew was amazing and very helpful
Cons: They destroyed our suitcase. At the beginning of our vacation it's very unpleasant and uncomfortable situation.
Pros: Cathay pacific is the best airline
Cons: The flight was a pretty good flight for budget
Pros: The plane didn’t crash and we made it to our destination
Cons: We were squished in like sardines. My neck and back still hurt. They are sticklers about bags. No more than 7 kg (roughly 15lbs). Over all experience not so good.
Cons: There baggage weights are ridiculous! 40 lbs for economy plus 30 lbs for economy..? Give me a break! Cost me the same amount for my baggage penalty for 5 lbs overweight as my tickets for two! Especially when they tell me to add the extra weight to my carry on... so what's the big deal? Same total baggage weight! I'll never fly with them again!
Pros: Depart from Don mung airport on time
Cons: I was in line for the flight and they closed the gate without notifying me
Pros: I hope never to fly Scoot again.
Cons: Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met.
Pros: Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight
Cons: Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person
Pros: Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean.
Cons: It was moving a lot!!! :\
Cons: I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips
Cons: The business seat was very uncomfortable
Pros: Yes, my first time Philippines Airlines experience was impressive
Pros: The crew and food was amazing.
Cons: The seat was not very comfortable for sitting on such a long flight. This prevented me from getting any sleep on the plane.
Pros: onboard service was good
Cons: 17 hour delay
Pros: The steward and stewardess were very nice.
Cons: The plane was late, making a long day much longer. Worse still, I waited another 30 minutes for the luggage, making it almost 2 hours later before I got to the hotel.
Cons: Have an error in system. I can't join the flight
Pros: Plane was clean and boarding was efficient. Good value. Flight was on time.
Cons: Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable.
Cons: No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future.
Pros: Was on time and cheap.
Cons: I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text.
Pros: It was a direct flight to Phuket
Cons: Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays.
Pros: Delta did a great job getting our checked bags from an overseas arrival to this flight. Boarding smooth.
Cons: Seats are cramped in coach. Fact of life for all carriers.
Cons: If there could have been some sort of services to take travelers to their connecting flight, for cases of really short time window of course, it’d be extremely helpful.
Pros: It was a nice flight. No troubles
Pros: Great flight
Pros: Good service
Cons: Video system locked up at my seat
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