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Pros: "Good crew. Nice flight. Newer equipment."
Cons: "The transfer process was a little burdensome."

Pros: "Crew was very professional and served snacks and beverages at regular intervals. One of the fellow passengers was over reacting to some minor unintentional neglect by an female crew member and told her to shut up when she was trying to understand the issue. But the crew handled the situation very professionally."
Cons: "Food could’ve been better."

Pros: "Yes"

Pros: "attentive crew. comfortable seating. good food options"

Pros: "Boarding was smooth."
Cons: "The crew were not attentive. I needed milk for my child but they never came back. Their food was HORRIBLE and only two choices and both spicy and tasted disgusting. Honestly the worst flight for me with Qatar airways"

Pros: "Crew was very attentive,"
Cons: "Have all the food choice in the menu available. And add sudoku to the game"

Pros: "Food and being ontime"
Cons: "Seats are too hard"

Cons: "Food would have been better."

Pros: "The crew was friendly and helpful."
Cons: "The seat was could have been firmer and a little more space between the rows in economy would help greatly for comfort for all."

Pros: "Crew was nice"
Cons: "Bassinet seats could be bigger for comfort with an infant."

Cons: "Toilets needs air freshener as so many passengers use them."

Cons: "More refreshments"

Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."

Pros: "Great service & very comfortable lie flat business class seat for this red eye flight."

Pros: "Boarding was very smooth."
Cons: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."

Pros: "The crew was excellent. The seat was reasonably comfortable. Boarding process was very orderly and smooth."

Pros: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."

Pros: "Everything"
Cons: "Nothing"

Pros: "Staff"
Cons: "Nothing for kids. First time i have seen that no toys for kids. No tv and entertaiment for adults"

Pros: "wanted an isle seat because of back issues and was arranged without any hassle."
Cons: "17 hour transit in Doha and no accommodation was provided. Though I booked it from a third party I belive QA is at least responsible for making sure that the vendors let the user know that there will be NO accommodation provided. This information is also not readily accessible when searching online."

Pros: "Good attention from cabin crew and good food"

Pros: "Good movie selection, very friendly crew"

Pros: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."

Cons: "No proper communication and very poor management. I was on an emergency and no one bothered to listen and all the passengers were sent . The customer care numbers didn't work as they operate between 8-5 !! No one to reach to .. really bad experience. Don't suggest this aircraft for folks who needs to travel urgently !"

Pros: "The Crew The food"
Cons: "Transiting. Made to stay in the airport for over 8hours after a 9hr 35mins flight. I was not happy about it. I hope that, on the return journey, when transiting time would be over 10hours, i would be lodged in a hotel. Thank you."

Pros: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Cons: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"

Pros: "Plane, crew, boarding"
Cons: "Coach class is not for long haul flights"

Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."

Pros: "Friendly staff. Good food."
Cons: "Unlike my flight from US to Qatar, this flight was outdated and their video streaming touch device was old."

Pros: "Flight was very comfortable and a pleasant ride"
Cons: "food service could be a bit more prompt"

Pros: "Food and entertainment"
Cons: "There was a rude counter staff when we checked in in Singapore."

Pros: "Excellent service everyone was generous"

Pros: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Cons: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."

Pros: "The airplane was spacious."
Cons: "The omelette was too tough."

Cons: "A lot of plains departing from gates grouped together and we had to sit on the floor while wainting to board after we have been travelling for 18 hours. Obviously with no crowd control boarding was a mess."

Pros: "Boarding and Seat comfort was good"
Cons: "Food quantity in each service was not sufficient. Food quality ok. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"

Pros: "Very comfortable, great staff, entertainment options were huge! New aircrafts with comfort in mind."

Pros: "Nothing."
Cons: "Was denied boarding."

Cons: "The customer service of your company is the worst."

Pros: "Friendly crew Good choice of food and beverage"
Cons: "Aircraft changed without notice Trapped in cramped window seat No storage bins IFE strobing windows tabs and would not switch off Useless design of chair lead to loss and destruction of my Kindle"

Pros: "Great service by the flight crew! Friendly and competent. Food is decent but not quite up to Emirates. Kudos to QA for investing in the A-350. Quiet and comfortable."
Cons: "The headphone jack on my entertainment system was defective."

Pros: "Roomy seats & clean appearance and modern cabin."
Cons: "Boarding would have been improved by utilizing both cabin doors (front & rear). The entertainment system did not work during my 13 hr flight."

Pros: "Food, service, staff at the counter"
Cons: "Cant think of any"

Pros: "I was promised Wifi on all flights when I called customer service and I was frustrated I only had it on 2 out of the 4 flights ... And the connection was bad. I needed to work and planned on it after I heard the wifi was available for purchase."
Cons: "Did not like there was no wifi when I was told there was. The food was good and the service as well... It was comfortable !"

Cons: "Flight was delayed"

Pros: "the comfort of the flight was very good."
Cons: "there could have been a little bit bigger portion of food."

Pros: "Service from the crew @ Qatar Airlines!"

Cons: "I had chicken three time on the flight. To spicy for my tastes. Even scrambled eggs had a hot sauce on them."

Cons: "Flight got delayed and missed short connection in Doha. Had to fly to JFK instead. No compensation."

Pros: "Swiss doesn't"t always have comfortable planes but this one was super comfortable"

Pros: "The crew were friendly, helpful, and attentive. I'd love to fly with them all the time"
Cons: "The business class seat felt a bit claustrophobic when in lie flat mode"

Pros: "Lost the luggage"

Pros: "The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments"

Pros: "Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me."
Cons: "YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH."

Pros: "The boarding process was much easier and faster. No delayed flights."
Cons: "I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?"

Pros: "the CREW WAS FRIENDLY AND CELEBRATING EASTER WITH THE GUESTS"
Cons: "THE FOOD WAS ADEQUATE, GIVEN THAT WE WERE ON AN AIRPLANE"

Pros: "Food"
Cons: "Seat confort"

Pros: "Everything was perfect."

Pros: "Swiss is aways good"

Pros: "Crew was lovely, patient with all us skiers returning from the slopes. The food was EXCELLENT- for airline food. And I was in economy."
Cons: "The Entertainment tech was not smooth, had difficulty getting it to function and likely annoyed the person in front of me with all my tapping."

Cons: "nothing"

Cons: "Difficult if not impossible to sleep in coach"

Pros: "Swiss Airlines Saff was very friendly and helpful"
Cons: "0"

Pros: "Nice cabin, clean . Friendly crew"

Pros: "The crew for the most part were courteous."
Cons: "1. The economy seats were extremely uncomfortable and tight, unlike other Int’l flights we have been on, ie, Virgin and British Airlines 2.Food was the worst we have ever had on an Int’l Flt. 3. Main meal selection ran out. Staff said there was nothing they could fo. 4. Our suitcase arrived really beat up. It looked like it was dragged along the tarmac. There were several large rips. To make it worse, this was the first trip we have used the suitcase."

Pros: "The crew was very nice and very good. They served the evening meal very promptly. They could have made another trash run prior to everyone trying to sleep for the night flight."
Cons: "The coach seats are narrower than any I have encountered and they are very close to the rows in front and behind. Not comfortable at all."

Pros: "Spacious Aircraft, nice business class, friendly crew, punctual flight"

Pros: "Friendly Crew , modern and spacious aircraft B777"

Pros: "Very friendly and efficient Good food"
Cons: "Zürich airport early closing at night so difficult to check in and drop off luggage"

Pros: "Everything except the seats."

Pros: "flight left on time as schedule and the flight staff was absolutely courteous."

Pros: "On time; everyone friendly and helpful."

Pros: "The crew took very good care of us with food and drinks"
Cons: "Updates by the captain about the situation were too few, too infrequent."

Pros: "good entertainment system, modern aircraft , friendly and competent crew"

Pros: "typical Swiss quality"
Cons: "Delay. Missed train connection. Business class went to row 15 To then leave it empty"

Pros: "Service."
Cons: "Leg room."

Pros: "Great entertainment system"
Cons: "Leg room space was a bit restricted compared to what I am used to"

Pros: "On time and friendly service"
Cons: "Poor selection of films, cramped seats and mediocre dinner"

Pros: "Flight was on time. Food was good for airline food."
Cons: "Swiss air seems to have lost its service edge. The flight attendants just stood around and watched while I struggled with my cane and my bag. They only seemed to snap into action to tell people what to do or not do. I flew the same route two years ago and staff was really kind. Maybe the working conditions have changed; they seemed harried and annoyed (in coach, at least). And I don't think they had to stand in line for an _hour_ to check in (thanks, LAX)."

Pros: "Food was tasty and of decent proportions, entertainment, while somewhat limited in selection, contained a number of compelling movies bar I enjoyed. I had a bulkhead seat, which was exceedingly comfortable"
Cons: "USB port was broken in the seat, but enjoyed the entertainment offered that I didn't need it."

Pros: "Painless flight"
Cons: "No bottles of water for economy flyers"

Pros: "The crew really went out of their way to accomodate and made sure I found my seat, was entertained and was comfortable throughout my flight."
Cons: "It was delayed a little."

Pros: "Staff was gracious and accommodating for whatever we needed. It felt much better than typical economy class. It made the 8 hour plus flight quite manageable."

Pros: "It was nice to be given a 20 euro voucher for food and beverage, due to the 5 and a half hour flight delay."
Cons: "There was much confusion and no one seemed to know what was going on with this flight. By the time I reached Schipol all trains and trams had stopped. I had to pay an extra 40 euro for cab home that night."

Pros: "Crew were perfect food was fine"
Cons: "Seat was terrible. 44g is one of the worst seat ever. No place for the my legs..."

Pros: "everything, the crew, the journey, the food and the entertainment as well"
Cons: "-"

Cons: "I had a lot damaged luggage!"

Pros: "The crew was very good--attentive and helpful. The food was excellent too, as they offered regular liquid refreshments and several snacks plus a meal. The chocolate was a special treat."
Cons: "My seat had been given to someone else also, and they boarded before me, so I had no seat for some time. I was told to stand in the back, which I did for a long time. Eventually I sat down on the edge of a place and a stewardess snapped at me. I've had back surgery recently, so all of this was very difficult. Finally given a seat. No internet--big drawback on overseas flights. On our trip there, one bathroom was a mess, plus out of toilet paper. Told the stewardess, and they closed it for a while--took some time for it to be attended to. The entertainment choices are VERY slim--don't know why a more extensive list of choices could not be made available."

Cons: "On my return journey I was told at check in that there were delays that would mean missing my onward journey from Zurich. I was then rerouted through Istanbul with the promise that I would be well compensated for my troubles. I was told that I would receive a certain amount for every hour I was delayed from my original arrival at end destination. Well I arrived 8 or more hours after I had originally expected (and the reason I booked with Swiss Air was because of the timing and the apparent luxury of the flight). Once I got back home and tried to pursue this amazing compensation I received some of the worst customer service ever and received 0 compensation for the experience. Very disappointed and will never fly swiss airlines again."

Pros: "The friendly and attentive crew helped me from boarding to disembarking. Swiss' service in general is outstanding. I highly recommend them for flights to Europe."
Cons: "Cons: They never reduced their fares & surcharges after fuel prices came down this spring; and to add insult to injury, they started charging a $ 29.- seat reservation fee. Loyal customers should not have to pay extra fees! Peter (86)"

Pros: "Went great, no complains"
Cons: "HOT turkey sandwich"

Pros: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Cons: "It was only an hour long flight, and I slept most of the way. From what I could tell, the staff seemed friendly. Only complaint would be that on the way to the plane (we had to take a bus) we were packed in like sardines and it was very hot. Once we got to the plane, we were left standing in the bus for a couple minutes. Because of the heat, I thought I was going to pass out."

Pros: "Friendly cabin crew"
Cons: "Again, boarding was chaos. No special boarding for star alliance gold member."

Pros: "The flight experience was efficient and secure; that's good. Staff generally professional."
Cons: "The seats were too small, and the food wasn't good enough, especially the 'salad' which consisted of some moderately old browned lettuce with no tomatoes. Happened on my flight back as well. The one time when I thought the staff faltered was when I hit the paige attendant button, and noone came for 25 mins. I ended up walking to the back of the plane and asking for water myself. I also thought some of the materials used in the plane were cheap, like the foldout tables on the back of the seat, the pillow covers, and the headphones (one of which broke midway). The headphones don't cover the noise of the jet in flight very well."

Pros: "The crew was lovely."
Cons: "The seats were very cramped."

Pros: "Upgraded to business, new 777 plane, good snack"
Cons: "No headphones"

Pros: "Friendly service"

Pros: "I loved the food, the crew, and the entertainment."
Cons: "Nothing"

Pros: "crew"
Cons: "seat size and comfort. Had metal nox take good part of my footroom. small aisle. Food lousy."

Pros: "Pilots were good, they provided a smooth ride."
Cons: "Nothing better than other competitors (Qatar Airlines). Turkish Airport had poor washrooms and seatings (not expected from a European country). Flight from Turkey to Pakistan was without earphones, you had to beg for it. Less professional airline crew."

Pros: "As usual traveling with THY was perfect, all was OK. But pls when I buy THY tickets, it is mean that I want to travel with THY not with Anadolojet. Flight with Anadolojet Istanbul-Izmir was awful. The rest of the journey was awesome. Many thanks."
Cons: "In stead of Anadklujet could be THY :))"

Pros: "The flight departure was on time"
Cons: "N/A"

Pros: "Check in staff was very nice Crew on board not so professional Food was ok"
Cons: "Seats not comfortable Limited movie selection Flight connection time too long"

Pros: "It was fine!"
Cons: "No problems there... Everything was fairly well organized..."

Pros: "The food and the staff are excellent. 90% of the time I can get an exit row seat as I am 6 foot 2. I fly Turkish airlines frequently. This time the plane was full, so I understand that it was not possible."
Cons: "A passenger and his wife were not seated together, so the passenger wanted to stand in the isle and talk to his wife over the top of me for significant portions of the fight. In a full flight keeping passengers out of the isle os key. I know this was a difficult flight for the crew."

Cons: "Dismal customer service"

Pros: "Turkish do a good job of giving you a good service for your money."
Cons: "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"

Cons: "The booking experience was exceptionally bad. Never again through you."

Pros: "Crew was nice. I was really thirsty and I kept asking for water. He should have just given me a small bottle. Also need more than 4 Bollywood movies. This was a returning flight after 2 weeks and it had the same 4 movies which I had already seen."
Cons: "I had a 14 hour layover in istanbul airport. Arrived at midnight and flight wasn’t until 2 pm the next day. I just assumed that they would give me a hotel. Come to find out thats wasnt the case when I landed. Given all kinds of reasons/excuses. The guy at the transfer desk told me”you should have known that your layover was this long since you booked it”. Will have second thoughts about flying Turkish again. Left a bad taste in my mouth. Might stick with Emirates or Qatar."

Cons: "The grilled cheese sandwiches. They've been in the menu for a while but my family does not enjoy them at all. Tuna sandwich on another flight was much better. Also lack of entertainment. They allow you to access it, then they turn it off. Is such a tease. Plane left late and kept us in very hot cabin."

Pros: "Good food, comfort seat"
Cons: "Crew skipped my row when giving food and didn't realize until I came and asked. None of the crew showed their apology"

Pros: "Charged me >$700 for missing a flight. This never happened earlier. Customer service girls are robotic: they just repeat the same lines. THY wasn't like this, something major has changed."
Cons: "Zero effort to reaccommodate."

Pros: "Nothing much to shout about this flight. It got there safely?"
Cons: "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."

Pros: "Price"
Cons: "Check in process with unfriendly and unprofessional staff"

Pros: "The crew onboard the flight were good and the entertainment was good"
Cons: "The boarding procedure is chaotic and the boarding crew were rude and yelling at passengers. No organization skills and poor communication as we were delayed over 90 minutes at the boarding gate to add salt to injury"

Cons: "Departed over 1/2 hour late making it necessary to make a mad dash for the next gate for the following flight."

Cons: "Istanbul Airport: Overcrowding at Arrival / Transit Terminal Way finding-poor signage for transit passengers"

Cons: "My Miles&Smiles were not added to the trip."

Cons: "Our flight from Kathmandu was delayed so we missed our connecting flight to Vienna. We don't know why it took so long to organize the hotel. Turkish Airlines was ready with new boarding passes but we waited two hours at the hotel desk to get a bus to the hotel where we again had to wait till they gave each passenger a room. If they organized the boarding passes ahead of time, why not the hotel? So we were quite exhausted. The plane was again delayed leaving Istanbul. Movies on flight not what they used to be."

Pros: "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
Cons: "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."

Pros: "Free meal and drinkd"
Cons: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"

Pros: "Pleasant, very standard flight, arrived safely."
Cons: "Flight time left origin very very late at night, would suggest to leave earlier in the day"

Pros: "Food was much better Istanbul to Boston than Boston to Istanbul"

Cons: "Bad cold food. Crowded. Hi"

Pros: "Excellent customer service, crew always helpful and glad to please."
Cons: "Atatürk airport link too confusing and decreased my flight experience"

Pros: "The food is great and so is the entertainment system."
Cons: "Unfortunately the aircon didn't work properly before takeoff in Singapore. The plane only cooled down when it was in the air."

Pros: "They went above and beyond to ensure comfort"

Pros: "Comfortable seat. Food acceptable."
Cons: "Computers were down for more than 2 hours. I have a disability and I was told to seat and someone would come with a wheelchair when the problem would be solved. They completely forgot about me. When I saw that the people had boarded, I went to the counter asking for the wheelchair. They sent me to Egypt Air to request it. Of course Egypt Air said I was not their passenger, so I should request the chair to my airline. I tell the man from Egypt air to talk directly to his colleagues in Turkish Airways. He is angry and tells me he's doing me the favor of getting the chair even if it's not his job, so i should be very thankful. He requested the chair and sat me on it. Kept telling me I should be thankful to him, even if it wasn't his job. Turkish Airways never got the wheelchair for me and I have mobility problem but they tell me to get to another airline to get it! No entertainment originally in Spanish in any flights for Spanish speaking passengers."

Pros: "Confortable"
Cons: "None"

Pros: "Crew did a good job handling a stressful situation."
Cons: "Security process for boarding is a mess, with absurd redundancy and tiresome rechecking of passports an d boarding passes, inconsistent application of carry on rules and long waits. Then we boarded and sat for two hours. The aircraft should be checked out and ready to go before boarding. Then, in Chicago, it took almost 2 hours to get our luggage."

Pros: "I was treated much like a first-class customer flying in coach. Food and beverage service as quite good. Turkish Airlines certainly beats any of the US airlines' on-board coach service by a long shot."
Cons: "I didn't like having to check my laptop at the gate. I wished they would have told me advance, as I was planing a lot of work on plane, and could not."

Pros: "Service was ok"

Pros: "Luggage left in Istanbul due to short connjection was delivered to my home the same evening. Check in was simple and quick."
Cons: "Seats too close together on A330 airplane, entertainment console difficult to use and flight attendent did not have patience to explain how to use it, ran out of main course and remaining chicken course was too spicy to eat, flight from Singapore was delayed in takeoff making it very difficult to make connecting flight,"

Pros: "The crew was nice."
Cons: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."

Pros: "I had an idea of what Turkish Airlines was going to be like and was totally wrong. I was on Turkish airlines. They have excellent food, very good friendly service, even real silverware. I got a full meal on both a two hour and a four hour flight."

Pros: "Entertainment system is excellent, food is solid and plentiful."
Cons: "I've flown Turkish a few times before, and they're generally pretty good for the price. This trip was different. Despite Turkish Airlines policies outlined in their "Customer Rights," I received no notification that the flight was delayed 3 hours, and there was no notification at the JoBurg airport until you go to the counter to check in. JoBurg staff - which are Menzies third-party contractors, not Turkish staff - were disorganized, uncommunicative, and unhelpful. Only one person at the check in desk seemed to have authorization to make any changes, so all other agents were running back and forth to speak with him, and not communicating with passengers. It took over an hour to get clarity on the situation and rebook my connecting flight to Washington for a different flight 8 hours later. The only compensation offered was one meal voucher worth R100 (roughly $7). They would not even look at other Star Alliance flights for early arrival in Washington, and said they were not authorized to consider upgrading my ticket. When I called the Turkish customer service, they essentially said "What do you want us to do about it? You have to submit a formal complaint." Boarding was totally disorganized. In theory there are boarding groups, but after business class and all the high-ranking loyalty members, it's pretty much a mad rush. This seems to be the common practice for Turkish now. In general, Turkish has a great entertainment system on all their long-haul flights, with tons of movies - including very new releases - music, games, etc. They also provide complimentary kits with socks, slippers, eye mask, earplugs and dental kit, even for economy passengers. The meals are fairly good for airlines. However, legroom in economy isn't great. I'm 6'1", and had difficulty getting comfortable with my knees jammed into the back of the seat in front of me. On this particular flight, I was in row 18. The cabin crew were frantic, disorganized, and shouting to each other across passengers. One half of our row was served the meal, and the other half had to wait over 30 minutes to be served for some reason. By that time the vegetarian option was no longer available. Crew also had to run back and forth between service carts because they were frequently out of very common beverages (like sparkling water. And ice.), and on two occasions crew left a drawer from a cart full of trash sitting in the aisle. There were several times that crew ran carts into passengers - including once into my knee that was not in the aisle - and didn't even acknowledge doing so. They also stopped the carts in front of occupied lavatories, temporarily trapping passengers. So not terribly professional. While not specifically on this flight, the experience in Istanbul airport with Turkish Airlines' staff was awful. Zero interest in helping, rude and dismissive, and overall terrible."

Pros: "Food and entertainment were good. Crew was pleasant and attentive. Flying in business class with them is always nice. There was a lof of leg room and nice seats that go almost fully reclining."
Cons: "Where to start from? Got off the plane from the flight from Barcelona to Istanbul, to connect to New York and first thing this woman insists that me and my friend should go to exit and baggage claim instead of international transfers. My friend had to get a visa at check out and all the trouble of trying to get back into the gate simply because of a STUPID AIRPORT STAFF who doesn't know what they are doing. I have had trouble before with airport staff who doesn't know what they are doing or give wrong directions. That is why will avoid flying with them to Europe."

Pros: "Very nice and corteous crew"
Cons: "The papers in the bathroom toilet should have been cleaned out to allow more space in the bin.. All the toilets were packed"

Pros: "Blankets, pillow, being served food and drinks regularly on a long flight, great choice of new movies."
Cons: "Touch screen did not always work."

Cons: "Excellent"

Pros: "Free food, free check in baggage, free drinks, great and courteous service. Plus the plane arrived a head of time."
Cons: "Seating could of been roomier."

Pros: "Comfort Movie Selection Friendly Hostess Thoughtfulness"
Cons: "None"

Cons: "Seat was small and squeezy. More variety for food needed."

Pros: "The crew. The movies"
Cons: "Uncomfortable seating. Lack of ventilation at window seat. Some food mediocre."

Pros: "Almost all"

Pros: "free large movie selection. good food with some Turkish flair. super friendly staff. power port for electronics. Istanbul is a very busy airport hub. This time, we had no delays, but we have before."

Pros: "The food was very good and the service excellent."

Pros: "I liked evereting!"

Pros: "Very pleasant and accommodating staff."
Cons: "Very short flight. The meal service, while very good was quite rushed for the short hour flight. I barely got my food before the trash came around to be collected."

Cons: "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"

Pros: "The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate."
Cons: "The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???"

Cons: "Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul."

Cons: "Too short a connection between flights. Missed connection. No priority for those with connecting flights. No customer service to ensure passengers know which gates to go through and if passenger has chance of making flight. No recognition of time it takes to get through customs and security to make connecting flight. Actually any semblance of customer service was lacking for passengers to make connecting flights."

Pros: "Nice crew, friendly. Plenty room on flight as it not booked full. Flight left on time"

Pros: "No crying babies around :-)"
Cons: "It was cold on the flight IAD->LAX, there was a cold stream coming from the storage bins, and no food. Food was bland and too little on the transcontinental flight."

Pros: "Reasonably comfortable seat"
Cons: "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."

Pros: "S380 nice plane"
Cons: "Food lousy Late leaving Singapore caused much difficulty"

Pros: "It was a new plane."
Cons: "Cleanliness - there was a pretzel and part of chewy bar between seats. There was no water service on this flight of 12 hours plus. There was no option of vegetarian meal either for dinner or breakfast. I did not want any special meal. There is always choice of vegetarian meal."

Pros: "okayish"
Cons: "delay could be complimented by faster speed"

Cons: "Boarding from Nairobi was ridiculous. The plan was extremely uncomfortable."

Pros: "Everything. Crew was very friendly, always smiling. Helpful. Best flight."

Pros: "Everything. The staff were absolutely lovely, the brand new fit out of the 777 is excellent and modern, the entertainment was great as was the food. Overrall really impressed."
Cons: "Nothing."

Pros: "The meals were very good!"

Pros: "Excellent service!!!"
Cons: "Really nothing negative to share... just a little uncomfortable in economy class."

Pros: "The crew was really good. The food was much better than my cross the Atlantic flight. There wasn’t any entertainment so I am not sure how to rate it."
Cons: "Frankfurt airport is not very good. Why does a passenger who has cleared security in the US have to do it again in Frankfurt? It is an unnecessary requirement that causes some passengers to miss their connecting flight. I will give them a pass on clearing immigration But going thru security....no."

Pros: "Arrived safely; good selection of movies; sound reasonable."
Cons: "Departed and landed late; virtual no assistance in close connections; even though I paid for economy plus, the seat was terribly uncomfortable and did not properly recline; overhead cabin storage was limited and even did not easily accommodate carry on luggage; food was served cold and unreasonably small dinner and breakfast."

Pros: "Timeliness, crew, and almost every aspect of the flight"
Cons: "Boarding process was very diorganized!"

Cons: "Miss the flight due to too short of transfer time. As a professional you guys should know better to have such tight transfer time. I want credit for my major inconvenience"

Pros: "Ivht"

Cons: "Seat in front was broken (did not hold in place reclining) and my seat was broken too. I was able to change seat but 2 seats broken in consecutive rows is not good as it makes you think what else may be broken and what kind of accidents could occur if seats are not even checked by crew."

Pros: "Good"
Cons: "Standard"

Pros: "Food is good, staff was attentive"
Cons: "Entertainment could have used some more recent options"

Cons: "Having to go through a second security check line between flights in Frankfurt. Had already done it in cape town and no one could explain why we had to do it again. Side note: my flight from cape town to Frankfurt was earful... the guy seated next to me had excessive flatulence and their were dueling baby crying for 7/12hrs. IMO infants Should not be allowed on flights over 3hrs in length.... they can ruin a flight for a whole plane"

Pros: "WiFi access"

Cons: "Cos it's terrible on lufthansa"

Pros: "Movies"
Cons: "Boarding delayed, awkward & slow. Employees rude and bossy. Crew on board not pleasant or helpful. Food disgusting. Noticed same dramatic difference in passenger treatment between SFO and Frankfurt legs of the flight. They treat the mostly Indian customers differently. I go to India every year. It was same last year. My suitcase broken in transit. Reported. No call back after several days. I’m US citizen of German ancestry. I feel badly about lack of service for India bound passengers."

Cons: "Travellers"

Pros: "Boarding was a mess- started late which made our departure late. Also though I had booked the ticket with united as a MileagePlus member, I didn’t get priority boarding, not could we pay to upgrade our seats at the gate desk. Overall disappointing experience as a member of one of their affiliate membership programs."
Cons: "See above."

Pros: "Smooth flight"
Cons: "Movie selection is very limited"

Pros: "Perfectly okay flight, slept through with no disturbances. Crew were friendly enough and landed fine. Airport took me a while to figure out though."

Cons: "Needed more option in sports. Specifically Cricket"

Cons: "Smaller plain"

Pros: "Very courteous service, clearly a step above other airlines"

Pros: "Very friendly stewards, great in lounge boarding for Gold members, great to have sparkling wine as a choice for economy too!"
Cons: "Tiny chairs, tiny leg room, crappy airplane food"

Pros: "This was our first time flying with Lufthansa and it was our favorite airline so far!! The flight attendants are why our experience was so great, they are so kind and helpful"

Pros: "Good things: 1. The boarding process is very great. The staff doing check-in is very professional. 2. Food on the plane is good, I choose beef stack."
Cons: "Things I don't like: 1. My seat was the 1st-row aisle seat. OMG, the seat is extremely small, my legs were very very uncomfortable. I would rather sit another regular seat instead of the 1st-row aisle seat. Usually, I sleep on the plane during whole flight, but this time I could not sleep at all. 2. There was a curtain which separates the business class and economic class. As the 1st point, my seat was the 1st-row aisle seat, so the curtain hit me every time the crew went through the curtain, which is extremely annoying. 3. The Entertainment screen is so difficult to use, either hard to touch or so slow."

Pros: "The flight crew was amazing.I recommend this service to anyone who's traveling"

Pros: "Comfortable, timely and pleasant overall."
Cons: "N/A"

Pros: "Good space between seats"
Cons: "Old and loud plane, especially loud and shaky on taking off"

Pros: "Very friendly personal, good food and drinks."

Pros: "Crew was great"
Cons: "The flight was late, They kept us in the plane for 20min And bagages are delay...."

Pros: "Flight did not happen went to frankfort"

Pros: "The seats are hard and we were packed like sardines in the back rows. Wish that they would pass out water more often, we were dehydrated and also cold. Choice of movies were ok. The kids movies were the best"
Cons: "Seat co figuration is awful especially for families. Got very warm on the pls rand then very cold."

Pros: "On board entertainment and it's equipment"
Cons: "Food was lousy. Worst I've experienced . Below par to airlines such as Singapore, Cathay or Japan airlines. Lufthansa food and crew is similar to air china now . Before this travel I used to enjoy flying with Lufthansa."

Cons: "No entertainment Slow boarding"

Pros: "Clean modern aircraft. Attentive and friendly service. Decent food and drink. I had plenty of space in my row."
Cons: "The things I didn't like are part of a 7 hour flight in coach class, and that's beyond the control of any airline."

Cons: "More current movie selection would be nice."

Pros: "On the whole, classy service and comfortable The flight attendant who took the time to help me understand how customs would work"
Cons: "The flight attendant who said she'd get back to me when I had a question about connecting flights. Not only did she not get back to me, but with annoyance asked me hadn't I heard the captain's message on the loudspeaker. The captain had said to ask a flight attendant for further info, which is what I was trying to do."

Pros: "Lufthansa has us on a short connection in Munich. But instead of bumping us like Air Canada, which does not care about customers, Lufthansa got a little van for our family of 5, took us through expedited passport control and helped us reach our flight. They have done a superb job and it is great to see an airline that has a very capable ground crew as well as air crew. Lufthansa made us feel like they cared about us and trust me traveling with three kids under 6 we very much appreciated it and they will have our return business!!"

Pros: "yes, seat is always ok , I'm not overweight"
Cons: "basically, nothing, just keep smiling"

Cons: "Mi s-au pierdut bagajele !"

Pros: "Overall Austrian was fine. Smaller plane and people were professional."
Cons: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"

Cons: "Thank you"

Pros: "Nice crew"
Cons: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."

Pros: "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."
Cons: "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"

Cons: "40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration..."

Cons: "Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed."

Cons: "They couldn't find my name and I have to run around in the airport. I almost missed the flight, even though I was over 2 hours earlier."

Cons: "Mechanical problems caused a 5+ hour delay. Very poor communication regarding what was happening. It was my first—and last—time flying with Austrian Airlines."

Pros: "For short flight the seats are ok with space for the legs"
Cons: "The flight was 30 minutes delayed"

Pros: "thebflight wqs smooth and on time"
Cons: "snack they gave something sweet at 07:00 AM"

Pros: "Crew was good and entertainment was great."
Cons: "They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me."

Pros: "That we landed in the end"
Cons: "More communication to passengers when there are so big delays (almost 2 hours)"

Cons: "Food"

Cons: "Cold"

Pros: "Service, yr air hostesses are so polite."
Cons: "Food was too little for dinner and breakfast both"

Pros: "Boarding was great. As it was a short there was no entertainment. I would have chosen N/A bit that wasn’t an option hence the one star."
Cons: "I wish there was an option of a sandwich vice sweet or pretzels."

Pros: "I liked the abundant choices for entertainment and the comfortable seating."
Cons: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."

Pros: "The seats were very nice, and I found it very pleasing that everything was colour coordinated. (the small details in red and the rest in gray). The flight attendants were so happy and upbeat, it lifted your mood as well! I believe that we left a few minutes early, as boarding was completed early. And thefood? Mind-blowing for airplane food. I really enjoyed this flight."
Cons: "There wasn’t much I didn’t like about the flight. Sometimes the announcements were very slightly difficult to hear (accents and whatnot,) but you could still tell what they were saying."

Pros: "The staff was very friendly and professional Even got some sleep, not easy on economy seats but on this flight they were actually good."
Cons: "The other travelers were loud rude and didn't listen to instructions. Also clapping loudly upon landing and it's very annoying. Parents don't take responsibility for their children."

Pros: "Almost every thing was very good"
Cons: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."

Cons: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."

Cons: "No place to put my feet. No foot room"

Pros: "continium of previous service provided"

Cons: "We ended up needing to check a bag. It cost 40 Euros which seemed high. We were sent to another line to pay then back to check in. Then our flight was 45 minutes delayed leaving. Fortunately the pilot got us in to Zurich only 20 Mon late. Just typical "never know what's gonna happen"."

Pros: "Efficient boarding from bus. Friendly crew. Offered soft drink and coffee as well as choice of 2 snacks. No entertainment as such a short flight. Clean, modern plane."

Pros: "Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated."
Cons: "Seat backs were rock solid without use of a personal pillow."

Cons: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"

Pros: "Personal entertainment screens, average choice of movies."
Cons: "2.5 hrs late departure with little information meantime, almost missed our connection. our luggage did not arrive with us. Poor food, almost no service during flight."

Cons: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."

Pros: "Nothinf"
Cons: "Everything"

Pros: "Boarding process quick and on time."
Cons: "no entertainment to rate."

Pros: "Smooth strait flight, friendly polite crew"

Cons: "Rudest flight attendants I've ever witnessed. No food or drink for six hours. Bad entertainment selection."

Pros: "Boarding was easy, on time"
Cons: "Crew's attitude for any request was snobby and harsh"

Pros: "kids treatment"

Pros: "Good place for the legs"
Cons: "Food"

Pros: "I will never travel with Austrian airlines again"
Cons: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"

Pros: "they asked me if I wanted an upgrade to business class - nice"
Cons: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."

Cons: "Food I think getting worse."

Cons: "The aircraft was very old and smelled badly. The toillets didn't work properly and were dirty."

Cons: "Delayed flight after an already long flight from the states"

Pros: "Good service"

Pros: "got to my destination on time."
Cons: "uncomfortable chairs. zero entertainment for a non EU flight (over 3 hours), missed the meal, nothing was offered...."

Pros: "Most of the crew were nice. Efficient."
Cons: "Ridiculously small seats and legroom."

Pros: "Everything was great! The staff was friendly and really tried to make our experience the best it can be!"
Cons: "The only thing I didn't like was that in one of the bathrooms, the sink was clogged up a little bit."

Pros: "So I had to fly to Munich, and rather than flying direct on terrible United, I took a connecting flight via Vienna. Flight was full yet still departed on time and even arrived early. The seat was comfortable and flight went very smoothly. Food served on board was perfectly edible. Disembarking also went without problems. The flight staff even accommodated the requests of a particularly nasty Russian family seated behind me even though they were total jerks. I was very impressed with their professionalism."
Cons: "Nothing. I will make a point of trying to fly via Vienna in the future. Airport is very pleasant and well run."

Pros: "Compared to most American crews the Aus crew was helpful and outstanding."
Cons: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."

Pros: "The hostess are very friendly, good customer knowledge with worm smiles. My name is mulugeta Assefa"
Cons: "The service is outstanding I love it. The hostess are very friendly and they have excellent customer service knowledge. I'm happy. ..thanks..... My name is mulugeta Assefa"