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Good to know

Low season

April Best time to beat the crowds (9% less expensive on average)

High season

August Most popular time to fly (31% more expensive on average)

Average price round-trip

S$ 368 (avg. price over the last 2 weeks)

Good deal round-trip

S$ 261 or less

Good deal one-way

S$ 194 or less

Top tips for finding cheap flights to Hangzhou

  • Looking for cheap airfare to Hangzhou? 25% of our users found tickets to Hangzhou for the following prices or less: From Singapore S$ 260 one-way - S$ 305 round-trip
  • Book at least 5 weeks before departure in order to get a below-average price.
  • High season is considered to be July, August and September. The cheapest month to fly to Hangzhou is April.
  • Enter your preferred departure airport and travel dates into the search form above to unlock the latest Hangzhou flight deals.

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Top 4 airlines flying to Hangzhou

Scores according to KAYAK customer reviews

8.2
Asiana Airlines
Overall score based on 4,272 reviews
8.3
Boarding
8.1
Comfort
8.7
Crew
7.9
Entertainment
8.1
Food
Airline reviews

Pros: "Early arrival"
Cons: "Still the food not taste good"

Pros: "Comport and fast"
Cons: "None"

Cons: "Bring some salt and pepper, or only go with the Korean menu. Western fare was exceptionally bland"

Cons: "Everything was perfect excellent service by the crew."

Pros: "Because of the multiple delays in departure, they gave us free snacks, which I appreciated."

Cons: "Transfer in Seoul could have been easier to understand"

Pros: "The crew was very friendly and helpful. Food was good. The plane was very clean."
Cons: "I have no complaints."

Pros: "Amazing crew and delicious food."
Cons: "Of course seats could me more comfortable"

Pros: "I like the assistant on my wheelchair, they take good care of me."
Cons: "All good"

Pros: "The flight crew was great and met my expectations."
Cons: "I flew on 4 separate planes and each one of them had noticeable issues with cracked interior components and torn materials. My seat was reassigned at check-in from the one I has selected 2 months earlier without notifying me. I went from a window seat to an aisle set for a 12+ hour flight."

Pros: "FOOD WAS GREAT"
Cons: "BOARDING WAS BETTER THAN MANILA BUT STILL NOT GREAT - NEEDS MORE COMMUNICATION"

Pros: "GREAT FOOD"
Cons: "NEED TO ORGANIZE BOARDING - IT WAS A NEAR RIOT IN MANILA"

Pros: "On time, smooth landing."
Cons: "Food was so-so, a little too salty."

Pros: "Nothing"
Cons: "Rude flight attendant. Disgusting!"

Pros: "Nothing"
Cons: "Rude flight attendant! No manners! Absolutely disgusting"

Cons: "It woul have been better if some of the crew treated everyone fairly. Some of them were kind of rude... and it would have been nice if we were fed more than twice. Me and my family got hungry during the flight and this is the first time that ever happened. We’ve been flying with asiana since 2016zz"

Pros: "Very spacious even for a small flight."
Cons: "The food could have been better."

Pros: "Airplane and service"
Cons: "None. Maybe save money and ride first class"

Pros: "Didn’t like any part of the flight."
Cons: "The cabin was way too hot for comfort. The food wasn’t good. Little entertainment options."

Cons: "2 hour delay from Incheon to Tokyo. Messed up our travel plan a bit."

Pros: "A380"

Cons: "Meal the beef steak taste like beef jerky"

Pros: "The seat aircond cooling"
Cons: "Food..should have local halal foods for muslims"

Pros: "Efficient check 8n process and great on board entertainment options."

Pros: "Boarded plane, woke up to watch one movie the arrive in Seoul. Plane was clean on time no hassles"

Cons: "Late landing, and it was a mess boarding the plane. Also, I could hardly understand the flight attendants, they need to speak English better."

Pros: "The cew is very friendly but need to improve their English."
Cons: "Entertainment system. Food options. General service offering in business class"

Pros: "A wonderful airlines, IMHO. I cannot give any complaints about it. The airline crew was really helpful. I cannot rate the meals because I only had drinks on but legs of flights."

Cons: "It was freezing cold in the airplane."

Pros: "Business class seats are a lot more comfortable than earlier versions."

Pros: "I love the friendliness of Asiana Airlines crew. I know I will have what I need to travel comfortably."

Cons: "I didnt get the right seat that i chose when I purchased the ticket"

Pros: "maybe only Asiana crews are those who try to help with guests' carry on luggage storing"
Cons: "too small screen"

Pros: "Not much. Plane was almost on time."
Cons: "Disgusting food, old plane with terrible seatback screens as well as movie selection."

Pros: "Atleast inform me about the fact so I can decide if I want to keep the seat or ask to be transferred. I understand they want to cater to needs of animal lovers but please understand not everyone is comfortable around animals."
Cons: "i did not like that i was seated next to someone with a pet dog that never stops barking. I hardly slept and the dog smell is very unpleasant I lost my appetite."

Pros: "Delicious food"

Pros: "Kind and professional service."
Cons: "Food I like to have was run out so I had to eat whatever available."

Pros: "Everything was great. Thank you Asiana"

Pros: "Great airline, plenty of space. Crew was super nice and helpful"
Cons: "Airplane food isn’t great where ever you go"

Pros: "다른 항공사 비행기에 비해 좌석이 넓은편임. USB 포트는 기본에 콘센트까지 있어서 놀람. 엔터테이먼트는 주로 한국 방송들 위주였던듯."
Cons: "아시아나 기내식 괜찮다고 들어 기대했으나 싱가폴항공보다 별로였음. 비빔밥에 단무지2개 계란말이 한조각.. 싱가폴항공은 비빔밥에 김치도 주는데.. 그리고 밥 다먹고 빵 먹는다고 식기 걷을때 나이프랑 컵을 못 냈는데 다시 가지러 안옴..-_-;; 캔이랑 컵이랑 다 가지고 있었는데 다시 수거하러 와야하는거 아닌가..?"

Cons: "The food was worst food we had in any flight. I highly suggest try giving to humans first before offering to someone on 11 hrs flights. Its almost like prepared for animals."

Pros: "Nice attendants"
Cons: "No english subtitles"

Pros: "They took care of my mom's heavy luggage and changed her to better seat."

Pros: "Boarding was pleasantly quick relative to other flights I have been o"
Cons: "Flight attendants made me it feel like they didn't want to be working there. Made me not want to ask for anything when I needed something"

Pros: "Very polite crew, modern and clean aircraft, lots of leg room, and great food."
Cons: "Three of my four flights were delayed."

Pros: "A380 service, well staffed. Comfortable lay flat seats in 1-2-1 upper deck configuration. Food was good and crew was very accomafstig on service timing. They went out of their way to meet customer desires to sleep first eat later!"
Cons: "English Movies consisted of only latest first run. No selection of Chinese language films (big china transit clientele) hardly any TV shows to browse from other than Korean"

Pros: "I like the food"

Pros: "Flight was great, food was what you'd expect but above average if you have no expectations. Crew was nice and entertainment had a wide selection of recent movies. Comfort was ok and complimentary blankets could be requested."
Cons: "Only issue I had was the person siting next to me putting their elbows and feet into my portion of the seat. Asked her to move and she complained. This is an expected attitude if you fly anywhere with mainland Chinese passengers . If escalated it would result in her screaming and complaining. But it is an Asian airline and I can't control the passenger who choose to fly so I can't complain too much. Still would recommend to friends."

Pros: "the service was amazing and the stewardesses so very attentive and polite / this was perhaps the airline with the best service i have ever had in economy class // i also like experiencing the very authenic korean food that was a choice at each meal //"
Cons: "the films and tv shows were a bit limited in selection but varied enough and were of good enough quality that i found myself kept entertained during the long flight /"

Pros: "No..no redeeming features.."
Cons: "Coffee was the worst I've ever had. The 2+1 powdered mil and coffee stick. Truly awful. But i suppose there aren't many people on the flight who would order coffee..I would even pay extra for a coffee if they had a quality option. Food is comparable to a school canteen. I would probably pay 20rmb for this in Shanghai. Frozen butter for the half-frozen bread. They really couldn't do worse..."

Pros: "Seat was great."
Cons: "Food courses should be delivered slower. It’s a race to see how fast all the courses can be piled on to you ."

Cons: "One of the flight attendants seemed a bit snappy when talking to passengers who had questions."

Cons: "There was an hour delay in the flight returning to Seoul and several hour delay leaving Seoul."

Pros: "Smooth transfer at CAN"
Cons: "Vegetarian food needs to be better. Tasteless food served. No options for vegetarian."

Cons: "The seats of A380 CAN-LAX flights were little cramped."

Pros: "I thought the seat were better and were very uncomfortable!"

Pros: "The crews were amazing, food was okay, overall pretty good"

Pros: "It was a newer model of the plane that I flew out with and it showed. Excellent interior, food was better than the previous flight. Very comfortable and functional for each individual . Crew were fantastic in there dealings with the passengers Overall a very pleasant experience"
Cons: "The inflight entertainment was not as good as I expected. To the extent there wasn’t anything that I wanted to watch as I’d seen the only 2 films that I wanted to watch in my previous long haul leg. TV series were severely lacking in choice as was the latest movies."

Pros: "The crew was good and spoke reasonable English."
Cons: "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."

Pros: "All are fine"
Cons: "Choice of food should be offered"

Cons: "Gave us false infor for our boarding location and we had to run for boarding to different location when 30 mins left. Very hectic situation."

Pros: "3 free meals."
Cons: "The flight attendants are dry and unhelpful to others not their own race."

Pros: "The seats were spacious."
Cons: "Did not get a check in notice. Hi"

Pros: "The air hostess was very friendly, smiling, and responsive. She went out of her way to please the passengers."
Cons: "The full meal was served early in the morning instead of breakfast."

Cons: "Milk and sugar in the coffee."

Cons: "Milk and sugar in the coffee."

Pros: "Crew seemed nice, helpful"
Cons: "It's a budget flight so can't expect much, yet the aircraft was small very cold and not comfortable for such long-over-ocean-international flight."

Pros: "Na"
Cons: "The total unprofessional service/ way we have been treated. Never again I will fly with this company. 2 hours delay from Amsterdam for a unknown reason as their English is very poor. As we took off we shared our concern for our connection in Guangzhou, after managing to find someone able to speak and understand English (unbelievable on an international flight) we have been told that would be fine and eventually worst case scenario there is another flight during the day. When we arrived we have been told nothing (even though we shared our concern from the beginning, they didn’t care at all, connection from the same company), when we went out of the plane we ask a crew member in the exit corridor who replied like annoyed of the question that’s fine take next on the left and next on the right (more with gesture than with an English language) when we arrived after running at the transfer gate we asked about the connection to Sydney the first staff told us that the gate was already closed and it’s too late, we then asked what to do : go in this queue and didn’t want to speak anymore. When we arrived at the desk we have been told gate is closed, wait on the side we’ll see later, we asked when and have been replied later....after 30min we have been told that there is no other flight before the day after (same company, different speech...) and wait again....there is another flight the day after in the morning with 6 seats available only...for the rest we don’t know we have to check but it’s gonna be hard because it’s the high season : Unbelievable as we were 15-20 people in this situation...after a couple of hour we have been offered to travel via Vietnam with a stop of 9 extra hours before having another flight of 9hours if we didn’t accept this one they didn’t know... Never ever again with this company and this airport..."

Pros: "Service and food were fine. Baggage allowance was generous."
Cons: "There was very little seat space... seemed narrower than usual and knees touched seat in front all the time unless I got them in one particular position, then it was just a very light touch. I don't recall being on a less comfortable flight. It's a shame that it was an 11 hour flight. The next flight was far better although only 7 hours. However, after the first flight I really appreciated the extra space so very much!!"

Pros: "Loved the good space in seating. Really appreciated it. Mostly crew were friendly and eager to be helpful. The sudoku was the only entertainment I really wanted to use on this flight but it just refused to load. Didn't really matter as I had a good book with me and really enjoyed that."
Cons: "One stewardess seemed reluctant to help me with cabin baggage. No smiles. Didn't much like the 3 hour delay, especially as my waiting time was already 5 hours, however, I'm sure your were doing all you could to get us safely to our destination as quickly as possible. These things happen."

Cons: "Very good and friendly"

Pros: "The flight attendants were very attentive."
Cons: "There is no order of who gets in first in the line. Everyone just lined up even when there was a sign about the seat number. You can hardly understand the PA system when they are calling the passengers to board. Not enough restroom for the economy flight."

Pros: "Roomy, comfortable and quiet. Choosing to have dinner after a 5 hour sleep was great"
Cons: "Food choices wasn’t the best."

Pros: "The people were efficient and friendly. Boarding went smooth and fairly quick. Price was much better than the competition."
Cons: "Short flight - no time to get comfortable. Very little to choose from in the entertainment package compared to other airlines. Old plane - need to upgrade (the 777 coming into Guangzhou was much more enjoyable). I have had better food on other airlines, but this was definitely acceptable."

Pros: "Finally left the airy"
Cons: "Had to stay in the airport 24 hrs.."

Pros: "Flight attendants were helpful"
Cons: "My Baggage came on the next flight and not on the one i boarded which caused a lot of problems"

Pros: "Pretty much everything."
Cons: "The food could be better."

Pros: "The flight itself was excellent !"
Cons: "I had to return early because of a Crisis in the Family. the amount charged to change the ticket date as Highway Robbery. no consideration what so ever !"

Cons: "Online checkin didnt work, long disorganized lines, delayed flight, bag lost"

Pros: "Cabin crew support for food."
Cons: "Availability of limited Bollywood movies. Expecting English subtitles for Hollywood movies"

Pros: "Fell asleep before take off and woke up two hours before arrival. That's a great flight. Arrived half hour early. Staff was beyond pleasant. Great flight"
Cons: "No USB ports in economy class on plane."

Cons: "Delayed boarding"

Pros: "We enjoyed our flight on China Southern. The aircraft, the service, the staff, the food: everything was great. The flight was delayed out of Phuket, causing us to miss our connecting flight to SFO in Guongzhou, but China Southern provided us with a seamless alternate and our ultimate arrival at ATL was barely delayed."

Cons: "nothing"

Pros: "window control"
Cons: "I travel to see the places I go, not to watch movies instead. I found the auto-darkening of the window infuriating as I couldnt look out to watch the world I travel to see. Pretty much makes flying a waste of time if you are forced to look at movies you dont really want to watch because the real reason you bought the ticket is denied you without warning it will happen prior to investing in the ticket for the route. Button at seat worked for a while to sneak a peak at the real world but then the system seemed to take over and tell me to conform with the demand I not look."

Cons: "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"

Pros: "Fligths were on time"
Cons: "The entertainment system didint work on my seat, the crew on the fligth from China to Bangkok was not friendly, most of they were not smiling."

Cons: "The seatbacks lacked any padding. It was like leaning against a board for several hours."

Pros: ""Nothing". I really mean it Nothing."
Cons: "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."

Pros: "Nothing". I really mean it Nothing."
Cons: "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."

Pros: "Excellent pilot. Good skills. Steady take-off and landing."
Cons: "Food on board wasn’t nice at all. The quality of food should be improved and China Southern should take it seriously."

Pros: "Flew Business class from SIN to CAN. Seats were OK, crew was very attentive and eager to please. Food was good."
Cons: "Seat did not go back as far as I would have liked"

Pros: "Cabin crew very courtious and professional."
Cons: "Sitting on the Business class seats is like sitting a lump of rocks. Entertainment selection of movies needs to be updated."

Pros: "Service and aircraft fleet."
Cons: "Most flights delayed for no good reason. Miss connections on both legs of our round trip to India"

Pros: "Wonderful staff. We had a problem with our entertainment system and so they upgraded us to first class. Felt really valued."

Pros: "Good es good"
Cons: "Non"

Pros: "Good service."
Cons: "Nothing"

Pros: "Flight went quicker than expected."
Cons: "China southern management completely botched the handling of this flight. Mechanical issue turned into a 6+ hour delay. Passengers given no updates. Held on plane for 4 of those hours without updates. Toilets were not flushing and reeked the interior cabin. Passengers wanted to leave and get hotel accommodations but were not given such options and were trapped on plane. Passengers began confronting and arguing with flight stewards. Still no updates from captain during whole ordeal. People were very agitated and trust was lost as flight attendants seemingly forced passengers back into their seats abruptly. Some left plane due to feeling unsafe to fly."

Pros: "regular meals, decent inflight programming"
Cons: "Service can be very erratic. On both long-haul CSA flights I took, attendants spoke poor English, which was surprising given the route. This is a perfectly OK airline for the price. You get what you pay for, in a way. But if anything drifts from the original plan, you're screwed. On Thurs Jan 4 we were diverted to Chicago due to bad weather. CSA has ZERO ground presence at Ohare. They gave us poorly-worded, vague instructions while still on board the aircraft for how to proceed once we disembarked-- and then their crew went off to hotels and rested, while most of the passengers stood stranded and confused in the airport terminal with NO assistance whatsoever. We were NEVER formally told when to reboard, or when our flight might take off again for JFK. We were NEVER told what kind of arrangements would be available for passengers to rest and recover-- and we landed around midnight, mind you. Passengers shared info with one another that they gleaned from 3rd party websites-- we all helped each other out, because CSA was useless. I recognize that it was an unusual situation due to extreme weather but it was indicative of the kind of customer service one can expect. Which is, not much."

Pros: "Everything"

Pros: "There was a good amount of leg room for an economy seat"
Cons: "I wish it had more movie options"

Pros: "Crew was nice"
Cons: "It was extremely loud the entire trip and after traveling for more than 24 hours beforehand, it was an extremely uncomfortable trip."

Pros: "In time"
Cons: "Don’t let customer wait long time for gate after landing"

Cons: "Hope to keep departure on time !!!!!!"

Pros: "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
Cons: "There is no individual entertainment screen. The small screen from the ceiling of the airplane was far from sufficient."

Pros: "Comfy seat"
Cons: "Less salt in the food"

Pros: "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."

Pros: "Crew was very nice and I was happy to get emergency exit row window seat to make the the long flight more comfortable."
Cons: "The food could have definitely been better too many shrimp and fish options even in the morning for breakfast. I was happy there has been a pasta served for dinner otherwise I wouldn’t have eaten the entire flight! Shrimp for breakfast isn’t an option for American folk and the movie selection"

Pros: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine"
Cons: "IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!"

Pros: "Staff was nice"
Cons: "The food vegan Movies"

Pros: "The plane was very new. Good movies and tv shows."
Cons: "The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while."

Pros: "No real problems"
Cons: "Nothing significant"

Pros: "Crew's Services"
Cons: "Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor."

Pros: "Nothing"
Cons: "I was charge a terribly high exchange rate for this tickets! Not acceptable at all."

Pros: "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
Cons: "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."

Cons: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."

Cons: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."

Pros: "Everything"

Pros: "No problems for the price"
Cons: "Ok no problems for the price"

Pros: "Nothing"
Cons: "Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen."

Cons: "The flights got delayed. One of the flights got delayed without a notice in advance."

Pros: "Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation."
Cons: "First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week."

Cons: "Why is my passport number wrong?"

Pros: "The number of take offs equaled the number of landings :)"

Pros: "the order of boarding the plane"
Cons: "food was dry"

Pros: "New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure."
Cons: "The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again."

Cons: "The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!"

Pros: "Clean plane. Left on time. A little more seat room than many other carriers."
Cons: "Poor selection of movies. Want more light comedy"

Pros: "Nothing. never boarded. Took the train instead."
Cons: "1 hour connection. I missed my flight because the flight out of LAX got delayed."

Pros: "Very good service. I have a bad knee and they did a good job of helping. Long layover is ok, they offer free hotel. Side benefit you can be a tourist for a short time."
Cons: "Lounge could be improved. Does not compare to other Airlines Lounges."

Cons: "wrong food?"

Pros: "I liked the price of the trip and free hotel for long transit time."
Cons: "Early arrival in Xiamen (5am) nothing open and no way to exchange money for taxi or food. Eventually found ATM that solved that problem. Wasn't dressed for or expecting the cold weather. Communications were a problem."

Pros: "Friendly and eager to serve crew"
Cons: "Lack of variety on food choices"

Pros: "Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight."
Cons: "In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate."

Pros: "We left 13 mins late but landed 45 mins earlyearly"

Cons: "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"

Pros: "Nil"
Cons: "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"

Pros: "Seat were comfortable , staff friendly"
Cons: "The long layover"

Pros: "Crew working hard. Seat comfort and clean restroom."
Cons: "Awful food. I basically not eating, going hungry."

Pros: "Even though the flight was short, a simple meal was served and it tasted great. It was around dinner time but I wasn't expecting a meal. The flight crew was friendly and professional also."
Cons: "The flight landed at an outlying terminal and we had to be bussed to the main terminal. Just a little inconvenience."

Pros: "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
Cons: "The flight was delayed by 40 minutes."

Pros: "Nothing"
Cons: "I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!"

Pros: "I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is..."
Cons: "How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered."

Pros: "Crew, comfort, food, entertainment."
Cons: "Boarding."

Pros: "Crew was super friendly, professional and excellent!"
Cons: "The 10 hour layover :("

Cons: "I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila"

Pros: "Hostess"

Pros: "Flight Attendants were nice a professional Seats comfortable Meal size was quite large for economy Domestic"
Cons: "Check In Agent said my ticket was incorrect? Had to go to about three different desks with very limited English. Had a baggage overage that I was happy to pay for but would have had to go to another desk to pay. Would have missed my flight. Hand carried 8 pieces of dry cleaning through the Airport. Not customer saavy or friendly."

Pros: "Service in flight was great ! Meals were surprisingly tast and the seatback entertainment was well equipped for the 13 hour journey"
Cons: "Since the airline is so small, they don't schedule agents for check-in prior to a couple hours before boarding. That was a bit frustrating when we wanted to be at the gate early."

Cons: "The food is not Good"

Cons: "More TV show choices and more Hollywood movies although I understand it's a Chinese airline not American."

Cons: "Because the first flight was delayed, we had to run like mad men to our connecting flight or else we wouldve missed it."

Cons: "Be on time"

Pros: "The food was not bad. The crew was okay and definitely not amazing."
Cons: "Seats could be bigger and more comfortable like their alliance partners ANA, Asiana and Eva."

Pros: "The seating wasnt very comfortable"
Cons: "The food wasn’t that great and the seating was old."

Cons: "Worst airline in the world ! Rude staff terrible customer service, flights were late, connecting gates were a mile away. I will never fly air China again. Food was disgusting"

Pros: "The food."
Cons: "The fight was late in leaving. One of Three suitcases were didn't arrive."

Pros: "My flight was delayed and we couldn’t get our connecting flight. They managed to send us with a direct flight the same day."
Cons: "Air China has a poor online update for the flight status."

Pros: "I made a pleasant flight with the kindness of the flight attendant."
Cons: "I made a pleasant flight with the kindness of the flight attendant. However, I missed the connecting flight because the plane was late, and there are so many things that I regret as bleow,1. There was not enough help from the ground. 2. The plane didn't wait for a minute. 3.Unfriendly transfer cou"

Pros: "Seat was comfortable, plenty of space for luggage, crew was good"
Cons: "Cold sandwich was so so, not big selection of drinks"

Cons: "Decent budget flights. Short transfer time onto second leg was perfect and easy to follow. Only advice is not to use e.dreamers as agent, they add on a hefty fee unable to back out of. Lesson learnt!"

Pros: "Everything smooth and comfortable"
Cons: "The in flight entertainment system was very limited and of no interest"

Pros: "The crew were very attentive. Lie down seat"
Cons: "A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it."

Pros: "It was a very cheap flight, so flying the family back to NZ from the UK, for what we paid, it was great."
Cons: "Plane food was quite average, on the first flight LHR-PEK flight the plane was a bit old and the entertainment system was nearly shot, but the second flight PEK-ALK was a dream liner, which was fantastic. For the price we paid, there was nothing we could complain about, would definitely flay again."

Pros: "Entertainment was not good the TV did not work"
Cons: "The food and stalf very good"

Cons: "Our flight was severely delayed 6 hours from Heathrow, and that is where this horror story began. No one bothered to tell us anything. When we arrived in Beijing for our connection to Bangkok, we had to search out people for help, there was absolutely no one forthcoming with explanations. We were travelling as 2 friends, I was booked on one flight and my travelling companion on another 15 hours later! This only got changed when we explained that we both only had hand luggage! To then board the flight and sit on the tarmac, engines running, simply waiting, no explanations again!! Will we ever fly China Airways again?? If we could exchange our return flight tickets to that of another Star Alliance member we would."

Pros: "Friendly service."

Pros: "The service is good especially for a mother who carires baby"
Cons: "Nothing"

Pros: "Reasonably comfortable"
Cons: "No movie selection and nowhere to charge phones. On line check in was a nightmare."

Pros: "I was surprised that there were tons of in flight entertainment to select from. Crew was also very nice"
Cons: "The seats weren’t the most comfy and one of the meals was bad"

Cons: "No entertainment"

Pros: "Boarding was prompt and efficient."
Cons: "No power sockets to charge phones, Entertainment selection and functionality completely outdated, just managed to watch 1 movie before I gave up trying. The air hostess tried to help but mentioned that it’s just slow. During dinner service I asked for a second glass of wine with my meal but was refused as only 1 glass of beer or wine is allowed per passenger and flight, which I found very stingy as an airline and irritating from a customer care perspective."

Pros: "The staff very courteous and professional. Good airplane."
Cons: "No complaint."

Cons: "Customer service on the flight was poor ."

Pros: "Very good service on board, crew very attentive and polite."
Cons: "Lack of communication with customers in change of situation. Airline had to change the aircraft and as a result all passengers had to be transported to the new aircraft by buses rather than via boarding bridges. It was the longest airport shuttle ride ever because no one told us what to expect. People complained. But airline could have managed expectations better by giving notice to customers what will happen next, customers will be more forgiving that way."

Pros: "the flight is delate"

Pros: "Wide bed and good support for good sleep"
Cons: "Not a big movie selection"

Cons: "Do not like the food at all."

Pros: "The dumpling. The on board staff were very pleasant and had a lovely glass of coke cola with ice bit small though."
Cons: "After 30 hours of travelling and no problems my luggage got lost on my last flight. I still haven’t got it yet, my medication was In there and it has ruined the whole trip for me. I am so upset with service I can’t begin to explain the pain I am now suffering. I have no clothes other than what I’m wearing. I have no toothpaste or toiletries. I feel ashamed of myself as I have dirty clothes on. I am truly not satisfied with my service. I have been let down to the highest order."

Pros: "Ran on time"
Cons: "Food and drink options are limited"

Pros: "Love the space of airplane"

Pros: "The on time performance also inflight Meals"
Cons: "Check in for Departure"

Pros: "on the plane, Crew in CA are great! Food is delicious! Entertainment is very good!"
Cons: "I had a terrible time yesterday when I had to transfer from CA 4120 to CA 429 in Chengdu Shuangliu to Sydney. When I got off at Shuangliu airport From CA 4120 at 23:50pm, there was no airport bus to transfer me from T2 to T1 international Departure at Chengdu Shuangliu. I have to run in the dark nearly 2 km to catch 1:20 am CA 429 to Sydney Australia. Really bad international service in Chengdu Shuangliu!!"

Cons: "It was not a pleasant stay in Beijing airport... The staff were very rude and not helpful.. I had to fight for the wi-fi code and I had to fill out a form, for a pass to get out if the airport... I waited over 90 mins in line, only to be told I was I the wrong line, in the first place ??? !!"

Pros: "Nice carrier. Enough leg room and clean flight"
Cons: "Entertainment had very limited options. I had booked my flight through travel agent vayama. I would never ever recommend people to use that travel agency. It takes approx 35-45 mins to contact customer care, you are way better off taking the tickets from airline as they cannot help much if the tickets are done through agency and not airline directly. Moreover the agency charges additional fee over and above airline fees for any changes"

Pros: "The staff was helpful"
Cons: "The flight was cramped up and not clean"

Pros: "The lovely crew."
Cons: "Transferring at Chengdu airport is not a good experience."

Pros: "Flight attendants were very courteous and responsive to requests. Overall, service was superb."

Cons: "It turns out that we had to ask for a seat that is near a baby bassinet beforehand. Like it’s not obvious from the tickets that we’ve purchased that we are boarding with a baby. The truth is that Air Asia prefers to sell those seats instead of making sure that you would be comfortable with a baby boarding."

Cons: "No personal entertainment but a lot of leg room"

Cons: "The plane was delayed over one hour for take off in Shanghai"

Pros: "My previous flight was delayed so I missed the plane I was scheduled for, but Air China found me a replacement flight that was only a couple of hours later. Despite the extra passengers from the delayed flight the plane still had a few empty seats and I was able to take an exit seat for extra legroom (I'm 6'5"), although I will still upgrade in future."
Cons: "On the flight out the plane was really warm, so this time I dressed on that basis, but the flight was really quite cold. I guess I'll have to figure out a changable set of cloths in future."

Pros: "The crew were helpful and friendly throughout, trying to find out what we should do about missed connections during the flight, I was able to move to an empty exit seat (I'm 6'5") so the delay was relatively comfortable."
Cons: "Well we were delayed for an hour and missed connection as a result, but you can't really blame the airline for that."

Pros: "Good"
Cons: "Food to be improved"

Pros: "The staff, from airport to plane, were brilliant, the food was initially surprisingly nice, but by the time I'd been in transit long enough for the third meal, I just couldn't face it."
Cons: "The Seats were OK and the legroom was pretty bgood for economy, but the extra headrests on the larger Heatthrow/beijing aircraft came in at about shoulderblade height and made finding a truly comfortable position impossible. Definitely one to look at the price step ups for better seats in future."

Pros: "Flight was good but my luggage case was broke the two wheels have been broke off make my case not useable as it has two holes were the wheels was"
Cons: "suit case was broke wen I was given it at ho chi ming city two big holes where the wheels was I have taken photos also"

Cons: "I couldn't watch movies on the flight all the writing was in Chinese so the flight was boring"

Pros: "The flight itself was fine"
Cons: "Air China canceled my original flight without notification, put me on a different flight and then changed my connecting flight to the next day so I landed an entire day after my original plan. They also put me inside a very uncomfortable hotel in Beijing."

Pros: "Smooth, right on time, good food."

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