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Pros: "Flexible seating due to only very few passengers. On time departure and arrival"

Pros: "Crew could have been less rude"

Cons: "Entertainment and access to Wifi"

Pros: "Crew , amenities and food"
Cons: "None"

Cons: "Raise the cabin temperature"

Pros: "Newer Aircraft and very convenient"
Cons: "I dont see any thing to improve"

Cons: "The seat covers looked worn and dirty. Needs an upgrade."

Pros: "Movies selection is great. Seating space is comfortable."
Cons: "Boarding process could’ve been smoother"

Cons: "Nothing comment."

Cons: "Nothing"

Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."

Cons: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."

Pros: "Crew was friendly. Seafood pasta was good."
Cons: "I wish all airlines have a foot rest."

Cons: "5 crying babies on a red eye. Don’t know if that can be prevented."

Cons: "Satisfied service friendly staff overall satisfied."

Cons: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."

Cons: "None"

Pros: "Seating was spacious, crew was attentive. Boarding was efficient."
Cons: "The food choice was not pleasing to me."

Pros: "The comfort and caring staff"
Cons: "Food serve a bit slow with the no of pax and long queue for the washroom"

Pros: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."

Pros: "Great entertainment system for a short haul fl flight"
Cons: "Terrible food"

Pros: "The staff were so friendly and helpful."

Pros: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."

Pros: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Cons: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."

Pros: "Neat & clean flight.good cabin crew members.good service."
Cons: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."

Pros: "Upgraded to biz class, which was fantastic"

Cons: "Headphones were not functioning properly"

Pros: "Great service and very friendly staff."

Pros: "nothing"
Cons: "poor ground and inflight crews hospitality poor food quality poor food variation"

Pros: "Good service and entertainment."
Cons: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."

Pros: "Punctuality"
Cons: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."

Pros: "Polite crew took good care of my needs"
Cons: "Food was really bad could do better . Movies were not as current but a good collection."

Pros: "everything, excellent job"

Pros: "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
Cons: "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"

Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"

Pros: "got us there, efficient and effective crew."

Pros: "Crew was outstanding"
Cons: "No sound on my entertainment system"

Pros: "In-flight Entertainment. Orderly & on-time boarding."
Cons: "Food selection was limited given we were traveling Economy class."

Cons: "old facilities"

Pros: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Cons: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."

Pros: "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
Cons: "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."

Pros: "For medium range flights SQ uses A330s. Business class is really OK, not great. Each passenger can freely choose any configuration of the seat without inconveniencing others. Food is great, both in presentation and taste, and serve with refined courtesy... I will gladly fly on this aircraft again on my way back."
Cons: "The entertainment system has literally hundreds of choices -- many, many movies for all tastes under the sky. But there is one drawback. Each movie starts, not when you are ready, but when the system is ready ; you cannot pause, resume it, no fast-forward..."

Pros: "Staff friendly and efficient"

Pros: "Overall, the Singapore Airlines team are always professional and friendly. They pay attention to every detail and try to make sure everyone is as comfortable as possible. One of my favorite things about this airline is that snack and juice are readily available throughout the entire flight without bothering the flight attendants, say in the middle of the night. This includes fresh fruit and juice, which in my book is a huge plus. Their bathrooms are always clean and include extra cosmetic amenities."
Cons: "Sometimes I feel like the cuisine is a bit too Asian and spicy. I had the fish curry and paid for it later in the flight in the bathroom, if you know what I mean. Also I was disappointed that I could not continue the same movie on this flight, as my previous flight, despite both flights being Singapore Air and using the KrisWorld entertainment system. I think the movies should be the same on each flight. However, the wide selection was great and I watched something else instead and really enjoyed the music selection."

Pros: "I love it"

Pros: "If youre searching for airlines with best timing no delay and great service, book your flight with singapore airlines without any hesitation"

Pros: "We lucked out and got seats with leg room! Yeah!!!! Thank you."
Cons: "Breakfast was very late into CPH and they only had one choice... Think maybe some ovens were not turn on!"

Pros: "Have travelled before many times as an individual and always had a good experience. This was the first time travelled with my infant. I had earlier travelled on Emirates last month . I have to say SIA CREW is miles ahead of any airline and my Experience was nothing short of magnificent. The little things the crew does makes the journey more comfortable and enjoyable."

Cons: "Video screens were quite small and there were no USB charging."

Cons: "Being on time"

Pros: "Great staff"
Cons: "Food and service about drinks limited unfortunately"

Cons: "why did they take my blanket and headphones 1 hour before we land?"

Pros: "The seats were amazingly narrow and uncomfortable. Difficult to get out of; did not see crew very often with water"
Cons: "Less confusing controls on the equipmentl"

Cons: "Scrambled eggs breakfast was more like a mousse and had no texture"

Pros: "Crew was amazing and meals were perfect."

Pros: "In flight entertainment was excellent"
Cons: "My first flight the seat was towards the back and was smaller than others."

Pros: "A380s are good aircraft. Emirates entertainment is second to none ."
Cons: "I'm the first leg 777 aircraft sat towards the back and my window seat was smaller than most seats. I had 1 hour 25 minutes connection in Dubai . But it was a VERY. Long walk from C3 to B14 . By the time for of the plane and reached my connecting gate t8gey were already boarding . Dubai is too big"

Pros: "Crew were excellent"
Cons: "The TV was small and poor resolution and brightness. Also no USB power at my seat."

Cons: "gate was poorly labeled. Screens and boarding card said "E11" but there were 3 gates "E11A" "E11B" and "E11C" and most passengers wasted time trying to find the right one (including "E11C" which was the first gate # passengers saw, and required going up stairs to a different floor to determine it was the wrong gate). Terrible signage, awful experience. Someone should be fired."

Pros: "-Crew were nice and friendly -Aircraft had nice new business class products -Food was good -Lavatories were good -Great entertainment system and selection -Air ventilation over seat -High walls - good privacy for window seat -Intuitive buttons and menus for controlling seat and entertainment system"
Cons: "-Seats were in a high-density 2-3-2 configuration on a 7-hour flight -Narrow seats -Limited storage space near seat -Could not figure out how to use wifi -Boarding announcement was made late"

Pros: "Food, and space"
Cons: "Nothing"

Pros: "Friendly staff at boarding and on flight. Very attentive."
Cons: "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."

Cons: "seat was ok staff are very rude food was poor and cold on first flight"

Cons: "Far too low temperature settings"

Pros: "Amenities - ear plugs and basic things are good. Dint see this in other flights till now in economy. Good movies collection."
Cons: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"

Pros: "I definitely love Emirates' use of the A380 as it is more spacious and therefore offers a more comfortable ride. It also helps that their cabin crew were accommodating and the services offered onboard were good."

Pros: "What I like is the food served, the entertainment, and the toilet."
Cons: "What I didn’t like is some of the stewardess attitude wasn’t really good, they have the grumpy face throughout. My seat, was unable to push back, the button was gone."

Cons: "The boarding was long drawn out process, done in two stages that started 2 hours before departure! Why does it have to be this painful?"

Pros: "Good selection of movies and special menu for the festive season."
Cons: "Slight delay on the tarmac."

Pros: "Just superb. Even got a meal on a 40 minute flight!"
Cons: "Long bus ride to the aircraft - thought we were driving to Muscat!"

Pros: "Flight was quite empty and boarding was swift and easy."

Cons: "My Parent were traveling and My father recently suffered a heart attack. There was too much turbulence on the flight, so much that the crew members were terrified. It was very unsettling and unpleasant."

Pros: "Good inflight entertainment"
Cons: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"

Pros: "Comfortable seat, even in economy class. Very quiet engine noise. Extensive in-flight entertainment. Attentive crew."
Cons: "Boarding experience was cumbersome and overly complicated. After going through the whole security screening process to enter the departures area (I boarded in Singapore), the whole security process is performed again to get to the gate. Why do I and my carry-on luggage need to be checked twice? Once at the gate, all passengers are herded like sheep into an area that has insufficient seats for the number of passengers, so many are left to stand or sit on the floor. If the airline wants to use a plane that carries 500+ passengers, then use a gate that can accommodate that number."

Pros: "Nice airport"
Cons: "It took Emirates a while to let passengers out. 1 hr layover is just barely in enough, expect to run or fast walk to connecting flights. Not organize when boarding aircraft."

Pros: "The food and service. Toilets are clean"
Cons: "Should watch on how many beer/champagne the steward serving to the customer as we had an old man who is super drunk sitting beside us and keep asking for more. Should also include toothbrush for our overnight flight as we reached Melbourne in the morning."

Cons: "restroom water not available, not so well maintained air hostess didnt come on after pressing help button seat overall bad experience and surprising from emirates"

Cons: "Bad seat"

Pros: "In flight meals were quite good. In fact, I would order the smoked chicken salad if I were in a restaurant. Service by cabin crew was excellent as well. Courteous, friendly and knowledgeable$o."
Cons: "In flight entertainment could have more recent movies."

Cons: "Seat a little uncomfortable even with mattress. Food not great."

Pros: "Crew were lovely"
Cons: "Insufficient vegan option"

Pros: "Great lounge for business class. Great staff. Good food on plane in business class."
Cons: "Long lay over between flights"

Pros: "The plane were newer. Larger monitor."

Pros: "Service Gluten free food provided."

Cons: "THe Entertainment system did not work. which meant no tv, info or seat adjustment. this was in First Class. horrible"

Cons: "The touchscreens on the 777s were a bit unresponsive."

Cons: "Very bad change process, through vyaname It was impossible to change the flight although it was 5 days earlier And wr missed the flight"

Pros: "Upgraded to Business Class. On a A380 its really significant."
Cons: "The crew was abit too talkative during non-service."

Pros: "Food was ok"
Cons: "Smallest leg room ever"

Cons: "the baby crying next to us crying thrugh much of the flight. We're still exhausted from not being able to sleep well during the flight."

Pros: "Twice on this nearly 8-hour flight attendants passed through the cabin with hot cloths to clean face and hands. Very refreshing! Good food."
Cons: "This is not about the plane or the airline; rather the airport in Dubai: build better restroom facilities for your female passengers! Near gate 29 is a women's restroom with just 2 toilet stalls and one sink! Wholly inadequate for the 3-4 gates it serves."

Pros: "The in flight entertainment and food was enjoyable. Overall service of the crew was excellent."
Cons: "The flight was delayed ~10 minutes boarding and I would have appreciated announcements to update the passengers with what was going on / the status of the flight."

Cons: "The crew was very impolite."

Pros: "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."
Cons: "None"

Pros: "Excellent service"

Pros: "Love it and I had a middle seat !!!!"
Cons: "The food was good v and excellent service and entertainment"

Cons: "Baggage took almost 2 hours to get out at return destination"

Cons: "No information re cancelled flight, board at Dubai indicated flight delayed with no time or boarding gate. Over 300 people at Emirates / Qantas customer service desk and 2 operators. Only found out that the flight may be cancelled from an email from kayak. Eventually got on a flight 6 and a half hours later. When leaving the board still said ek5101 delayed. I am sure if left up to Emirates / Qantas we would still be sitting at Dubai looking at the board."

Pros: "The media system was great. I enjoyed the food and the crew was very nice."

Cons: "Chose emergency exit on Cathay 777-300. Terrible.. was squished like a sardine! And I was in window seat... was not even able to eat! Worst economy class I have been in years!!! Never again...."

Pros: "Everything was on time and the food and service was good."

Cons: "Food was lacking, everything else excellent! Not enough components to the meals. Be nice to have cheese/crackers. Better salad."

Pros: "Changi. Wow.."
Cons: "Aircraft rather not modern."

Pros: "The crew was fantastic."
Cons: "Entertainment is out of date and difficult to use."

Pros: "Very disappointed in the service provided"
Cons: "Contact the customer for flight changes instead of doing it automatically for the customer. I woke up to text messages letting me know my flight was changed from 0635 to 2135. I had major plans for the next few days and couldn’t afford to take that risk."

Pros: "The crew was understanding of our situation. We had a layover in Hong Kong and they moved us to the front in hopes that we will get out quicker to make the next flight."
Cons: "It wasn’t the airline fault that we were delayed nothing else could have been done"

Pros: "The luggage space was good."

Pros: "seat and flight were great , smooth ride as well"
Cons: "breakfast could be better but was fine"

Pros: "seat very comfortable"
Cons: "food and inflight entertaitment with very few choices are very poor - flight attendant always on the PA for meaningless message in 3 languages"

Pros: "Everything’s was fine."
Cons: "5 hour last minute delay."

Cons: "flight lates as always"

Pros: "One of the nicest crews I've had the pleasure of flying with"
Cons: "Nothing I could tell at the moment....."

Pros: "Reverse herringbone seating is always one of my business class seating favorites. The crew was quick and efficient. We arrived on time for both the outgoing and return flights."
Cons: "Food was lacking. Our outgoing flight had much better food than our return. For example, they provided two or three snack options on the outgoing flight. They only had an asian soup for our return. Since we left at 1:00 am, I slept through the dinner and woke up about six hours later quite hungry."

Pros: "The staff at Cathay Pacific were awesome."

Cons: "Flight delayed out of Singapore. Airline should have at least notified earlier so passengers can arrive later to the airport Cabin crew on board rude ‘sorry i’m too busy now’ [just asking for a glass of water] Plane then sitting at HK airport waiting for open gate Arrival timed just perfectly to prevent passengers from catching the last airport express train"

Pros: "Boarding quick n fast"
Cons: "Seats uncomfortable, leg n body, space too small n my left seat is a big sizes man , right seat is a very fat man , I can’t even move . my seat don’t have headset n request one , but until reached Hong Kong I still didn’t get it n I m in plane for 4hrs doing nothing, no games no songs n no shows. Thank for your concern . Really appreciate."

Pros: "punctual"
Cons: "seat cushion for the back is too hard."

Cons: "Nice flight nice"

Cons: "Flight delayed as always"

Pros: "- Good food - Good choice of entertainment - Comfortable seats - Polite staff & well organized"

Pros: "I am a wheelchair user and Cathay Pacific took excellent care of me"
Cons: "Turbulence."

Pros: "The new plane"

Pros: "The plane was great Boeing 350 I think great entertainment system, comfortable seats, and the Singapore new terminal 4 is wounderful"
Cons: "Nothing"

Pros: "Average flight. Nothing special. Pleasant flight crew."
Cons: "Baggage was delayed."

Pros: "I enjoyed the good check in service, and the excellent lounges. As always, the overall level of service on Cathay was good."
Cons: "The utterly appalling seats on Cathay's old B777s are unacceptable for a premium airline. Non-reclining economy seats which are desperately uncomfortable for any flight of more than 1 hour, and completely unsuitable for an overnight flight. These planes desperately need a refit. Best avoided until this has been completed. The flight was overbooked, and the cabin crew seemed stressed and very busy. As a long term frequent flyer with CX, this was a very disappointing experience."

Cons: "3h delay on the way in 1h delay on the way back"

Pros: "Food and drinks, service of the crews."
Cons: "Flight delay of 20 mins."

Pros: "Cathay Pacific were great slight delay in Singapore due to incoming flight. A350 plane wonderful quiet and decent space in economy. Food and entertainment was good and well time food serving."
Cons: "Arriving Hong Kong and getting a taxi... first impressions count and Taxis are rude and a rip off. Not what you expect from a renowned international airport"

Pros: "Efficiency of Operations, efficiency of service and attitude to pleasing customers, great choice of movies, excellent aircraft"
Cons: "For two hours flight food was adequate"

Pros: "Newer plane"
Cons: "6,5 hrs delayed"

Pros: "I did get an upgrade and saw a pleasant movie"
Cons: "There were no immigration forms on board. When I asked for one, the hostess said there had been an announcent Mayybe there was one in mandarin but certainly not in english. A senior hostess cam later to apologize zaying the reason was that there were new forns since 1 Dec when leaving the plane, everyone was given old forms! All very unptofessional..."

Pros: "The crew was friendly and the flight was comfortable. There were two service representatives to take me on the golf cart from my gate in Terminal 1 when I landed to the bus departing from Terminal 2 to Terminal 4 where my connection was. It was unexpected, but saved a lot of stress based on the distance I had to travel within the airport to make the connecting flight."
Cons: "They recently moved the Cathay Pacific flights to the new Terminal 4 in Changi in Singapore. The connecting distance was significant to get from the Terminal 1 gate to the bus leaving from Terminal 2 to get to Terminal 4. Changi is usually VERY efficient, but this was a real inconvenience to not have direct transport from T1 to T4. Also, the lines for Cathay are not properly sorted by First/Business and all status frequent flyers. There were no ropes or anything organizing the queue, so there were well over 150 people lined up for the priority boarding with no clear queue. At that point, there is no priority. Time to get better organized."

Pros: "Comfortable seats - good entertainment"
Cons: "4-5 minutes of commercials before being able to watch the movie on the plane."

Pros: "super comfortable seats, complete amenities (pillows, blankets, TV and a plug to charge your devices). flights are also on time and the food is great! I've been flying through budget airlines until now; although I flew economy with Cathay, the flight experience felt very premium."

Pros: "Flight personnel go out of there way to smile and make you feel wanted on this flight and the previous flight enroute to Singapore from Hong Kong. Food was OK, too."

Pros: "Most crew very helpful. Great movie and music selection."
Cons: "Middle row every time and difficult to get out.(economy). Out of the Asian meal again for people in the back of the plane. Was unable to check in on line for some reason, but taken care of at airport."

Pros: "The movie"
Cons: "More than 1 hr delay. I had ordered kosher food. They came to show it but it never appeared later. I complained and they broight it: the starter was frozen solid. Eventually i had a fish plate. Not too bad..."

Pros: "Very enjoyable flight. Plenty of legroom in the bulk seating. Service was very good and food was OK."
Cons: "Seats in economy are not that thick therefore not comfortable to sit for a long time."

Pros: "Upgraded to business class 2 twice. Great service and caring staff"
Cons: "Nothing"

Pros: "Midnight flight, so did not request anything. Normal."
Cons: "Was informed flight delay after we've reached airport for check in. Which is 1 1/2 earlier from departure time. Should have inform earlier. New scheduled time 2.05am, but can only board at 2.10am, so flight timing delayed beyond 2.05am."

Pros: "The food and service"

Pros: "Went up and down as planned."
Cons: "Late departure due to storms results in late arrival. Seat didn't work as expected. USB charger didn't work and interfered with the headset."

Cons: "Those economy seats can only fit a child comfortably."

Pros: "Crew/staff very professional,"

Pros: "Boarding and security is very efficient at Changi - other airports should take note."

Pros: "Plenty of leg room, comfortable seats, and great service on the plane!"

Pros: "Everything was good I didn't have any complaints about the service or flight time"
Cons: "Nothing"

Cons: "Seat back was broken and could not recline at all during a 13+ hour flight."

Pros: "Reboot shut my system down for a bit. Rebooting restored ok"

Pros: "The food and the fast and efficient customer service."
Cons: "There was too many parents who were super loud and didn’t care about their children jumping and screaming around the plane for 12hrs. I wish the fly attendants said something to calm down the situation."

Pros: "Awesome cabin crew, amazing food, more leg room than European and American carriers. Amazing price. What else can you ask for in economy?"

Pros: "Turkish is always good Didn't know kayak was associated with justfly Loved the kayak notifications. MADEAHUGE difference"

Pros: "Good food and great entertainment system."
Cons: "As close as an hour to takeoff, we had not received any confirmation from the gate that we would be boarding there. Upon asking the gate attendant at our supposed depature gate if if was indeed the gate depating for Kabul, she "had no idea." To begin boarding, people just randomly started lining up without any formal announcement ever occuring."

Pros: "Nothing everyone was rude and disrespectful"
Cons: "No one was helping or bothered to help"

Cons: "No flat bed in business class. Flight delayed and 1 hour 10 minutes late; my bag did not make the connection in Istanbul. My bad is due to be delivered tonight."

Pros: "The bathroom was clean in the beginning of the flight. Speak some English ."
Cons: "Their crew wars lazy . In 12 h flight I got coffee only once . The food was ok, bread was old. Airplane was dirty. Called for flight attendant but had to go to look for them by myself . By the end of the flight there was hardly any jews laughed and no Lamons. The plane was not ready to be full Of people."

Pros: "The crew were all very nice and the food was good."

Pros: "Good food, comfort seat"
Cons: "Crew skipped my row when giving food and didn't realize until I came and asked. None of the crew showed their apology"

Pros: "All was great, until..."
Cons: "... the person in front of me reclined their seat. That was the end of my comfort. I’m 5.11”- 1.80cm. Couldn’t watch tv, had trouble eating."

Pros: "But my movie stopped for 30 minutes right at the good part. I saw the whole thing but didn't like the delay."

Pros: "Nothing much to shout about this flight. It got there safely?"
Cons: "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."

Cons: "Y"

Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."

Pros: "Good time"
Cons: "Food"

Pros: "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
Cons: "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."

Pros: "Perfect."

Pros: "Excellent customer service, crew always helpful and glad to please."
Cons: "Atatürk airport link too confusing and decreased my flight experience"

Pros: "I sat in coach but was treated like I was in first class. Hot towels. Entrees were very excellent. The food was above what I expected coach meals to be from my experiences flying different carriers to over 8 different countries. The customer service was amazing! The lady flight attendant for my section was very attentive and friendly. When I came out of the bathroom, I accidentally interrupted one male flight attendant from doing his job, he politely gestured which reassured me that he would be right with me when he was done with what he was doing. I asked him if they had any heartburn or antiacids available which they didn't. These 2 interactions with the flight attendants made the flight very enjoyable."
Cons: "I was in couch and in the middle seat. I usually get the aisle or window so it was a hard adjustment to sleep in the middle seat because I didn't have leg room and couldn't lean my body against anything so I had to shift often to avoid my bottom from feeling numb."

Pros: "Great food! Loved that you get a menu to choose from"
Cons: "We were not asked or given the option to choose our seats on the plane."

Pros: "The food is great and so is the entertainment system."
Cons: "Unfortunately the aircon didn't work properly before takeoff in Singapore. The plane only cooled down when it was in the air."

Cons: "Very Bed earing headset."

Cons: "Leg space"

Pros: "Efficient crew"
Cons: "Food was mediocre"

Pros: "The food was the best airplane food I've ever had and the alcohol was free. (By contrast, our SAS flight cost nearly twice as much, left two hours late, causing us to miss our connection, the food was medicore, and the alcohol cost extra). The warm towels were a nice touch. I also appreciated the video regarding in-seat stretching exercises, which were particularly helpful on a long flight. It was nice to board from both the the back and the front of the plane."
Cons: "The seats were too cramped for an 11+ hour flight. One minor annoyance: the flight left in the morning and remained sunlit the whole way as we were heading west. The passenger behind us was trying to sleep and complained to the crew about our shade being up even though she was not wearing the eye covers the crew had given everyone. The crew asked us (politely) more than once to put the shade down, but the electric light was not sufficient for our reading. I don't fault the crew for trying to accommodate an unhappy passenger, but it was an imposition on us as well."

Pros: "Amenities. Flexible food options if requested ahead online. Bilingual staff."
Cons: "Less legroom than others. Small drink proportions."

Pros: "Boarding and crew"
Cons: "Food. The veg options were very bad."

Pros: "Crew"
Cons: "Food"

Pros: "I hated it"
Cons: "I am a non veg guy and during serving the foood they said ...they don't have Non veg meal ..I have to eat Veg only ..what the hell is this .. For water also ..I had to ask 3 times then they gave me when I request fourth time...it was terribly bad experience and I hated this trip."

Pros: "Airfare and convenient flight schedule that met my needs"

Pros: "Great food, comfortable seats, Caring staff, Good TV quality and programs."

Pros: "Service was ok"

Pros: "Luggage left in Istanbul due to short connjection was delivered to my home the same evening. Check in was simple and quick."
Cons: "Seats too close together on A330 airplane, entertainment console difficult to use and flight attendent did not have patience to explain how to use it, ran out of main course and remaining chicken course was too spicy to eat, flight from Singapore was delayed in takeoff making it very difficult to make connecting flight,"

Pros: "Good food. I would say there is scope for improvement on wines"

Pros: "Turkish Airlines delivers on Atlantic long-haul flights even in Economy. Service is always great and entertainment options are abundant."
Cons: "Second meal options not so great"

Pros: "The best flight ever!"

Pros: "The food"
Cons: "That the anytime snacks that was offered was not available for passengers"

Pros: "Food was excellent. Service was awesome."
Cons: "Nothing."

Cons: "poor customer service and lack of speaking english made the trip very challenging. I don't think i will travel with Turkish air again."

Pros: "A great example of excellent service. The entertainment system really couldn't be beat."

Pros: "Blankets, pillow, being served food and drinks regularly on a long flight, great choice of new movies."
Cons: "Touch screen did not always work."

Pros: "The flight was fine, the crew courteous and everything was ok until I got to my destination."
Cons: "It turns out my checked luggage never made it to Budapest and the people at the airport did nothing to help with the fact that I had nothing on me because of that. They took my information to deliver the suitcase but since the luggage would not reach me for at least a week they did nothing to compensate for the fact that all I had on me were some books and my computer. I had to buy all new toiletries and since I am travelling for work basically had nothing to wear for my meetings. This was a really bad experience"

Pros: "Comfort Movie Selection Friendly Hostess Thoughtfulness"
Cons: "None"

Cons: "Seat was small and squeezy. More variety for food needed."

Pros: "Almost all"

Pros: "Always friendly staff, never feels like you are a bother to them. Comfortable seats & they have frequent service."
Cons: "The older version of the plane with the fabric seats is not so great."

Pros: "Food and entertaiment. Crew was very good."
Cons: "No leg room for people 6 feet and taller."

Pros: "Entertainment, comfort"
Cons: "Wireless not working, some of the fight staff seemed like thry didn't want to be there"

Pros: "Extra 2 inches of knee room in regular economy. Made a world of difference sleeping. Food was good with a curry chicken."
Cons: "Long flight. Would have been great if they could fly supersonic!"

Pros: "I enjoyed the tasty meals:)"
Cons: "Short space for legs"

Cons: "Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul."

Cons: "I was at the end of a long flight, so exhausted and feel sea sick. I cannot give good comments for this since it was short but a little bumpy flight , i almost throw up at the end."

Pros: "The food was good"
Cons: "I paid for extra space and it looked like the seats I got were the same as all the others"

Pros: "S380 nice plane"
Cons: "Food lousy Late leaving Singapore caused much difficulty"

Pros: "It was a new plane."
Cons: "Cleanliness - there was a pretzel and part of chewy bar between seats. There was no water service on this flight of 12 hours plus. There was no option of vegetarian meal either for dinner or breakfast. I did not want any special meal. There is always choice of vegetarian meal."

Pros: "okayish"
Cons: "delay could be complimented by faster speed"

Cons: "The comfort and the food"

Pros: "Everything. Crew was very friendly, always smiling. Helpful. Best flight."

Pros: "Smooth flight"
Cons: "Weird plane noises (typical of older Airbus planes)"

Pros: "Seating, Entertainment, Food"

Pros: "Service. Crew genuinely cared about passengers.Well done."
Cons: "N/A"

Pros: "Everything. The staff were absolutely lovely, the brand new fit out of the 777 is excellent and modern, the entertainment was great as was the food. Overrall really impressed."
Cons: "Nothing."

Cons: "The cabin crew ignored my repeated calls for service. I willing gave up my seat so a couple could sit together with their kid and sat behind my wife and kids to be nice. They than reclined the seat back and my seat was broken do I asked them to put the seat forward and they ignored me. I informed the cabin crew that they weren't being considerate after all I gave up my seat to them. The cabin crew told me I could leave my 4 yest old and 3 year old alone and move to a new seat."

Pros: "The airline crew was responsive and professional. The flight was also very smooth."
Cons: "The boarding process was like a buffet: first come first served."

Pros: "The flight was smooth. The timing of the flight arrival and immigration was perfect. More than enough time to clear that process. The airline crew on board was professional and pleasaht"
Cons: "The seating was very close. Not enough room to sleep comfortably."

Pros: "The meals were very good!"

Pros: "The crew were friendly and helpful. This plane was bigger and had more space for our legs and our carry on bags. It was nice to be offered a free sandwich and drink. Everything was clean."
Cons: "We didn't like the sandwich and our flight was about 30 minutes late. The magazines in the seat are just shopping and not interesting."

Pros: "Speed of boarding and de-planing."
Cons: "nothing"

Pros: "Good customer service"
Cons: "Seat was not comfortable and food was not great"

Pros: "Height Space, good pilot and some of the food. Good landing and overall pilot skill."
Cons: "For the whole journey I had a small child kicking, knocking, tapping behind me. Kept waking me up also nearly ten hours of whining. I was genuinely uneasy and uncomfortable for the whole trip. I think there should be a designated child with adult area as I really don’t think this is acceptable. It is stressful enough traveling for 30+ hours this really is not welcome."

Cons: "Flight was delay for almost a hour."

Pros: "Great entertaining system"

Cons: "That you get out the plane using the steps and take a bus to the main airport.. and waiting for the wheelchair for half an hour"

Cons: "Cos it's terrible on lufthansa"

Pros: "The plane was new and modern. Overall impression very good - until I took my seat."
Cons: "The most uncomfortable long distance flight I’ve ever experienced. The space in economy class is never impressive but this one was a joke. I had isle seat and I’m a small person. I don’t know how can you survive being a big man in a middle seat. Torture!"

Pros: "I can’t say enough about the Lufthansa staff- we ran to our gate because our connecting flight was late, and we were greeted by a warm and smiling face who said “It’s alright, don’t run, take your time, we’re waiting for you.” Onboard the crew was phenomenal- Every. Single. One. I have always felt as a burden to crew if I asked for extra water or an extra blanket- not on this flight, not with this crew. They came around multiple times per hour during an 8hr and 20min flight, offering various beverages and checking on everyone. I can’t thank them enough for how caring they were to everyone on board. The captain as well was very professional and had a kind spirit when he spoke. Best experience I’ve ever had- (and I travel multiple times per year!)"
Cons: "N/a"

Pros: "The good organization and the friendly atmosphere."
Cons: "The bad movies."

Pros: "Good connection time and easy to get through security"
Cons: "Passports had to be checked and it delayed boarding. Everyone was frustrated"

Pros: "Smooth flight"
Cons: "Movie selection is very limited"

Pros: "Wine was good."
Cons: "Food was tasteless - of very questionable quality, too much sugar and fat, unhealthy. Space between seats very tight, very uncomfortable. Music sound poor"

Pros: "Pleasant efficient crew and although we had a late departure the pilot made up the time and we did not miss our connection"

Pros: "Overall decent experience. The crew was attentive, captain informative."
Cons: "Aircraft not too comfortable but much better than the aircraft in the first leg of my travel from Seattle to Frankfurt."

Pros: "I like that the flight crew did the best they could to make sure my husband and I were sitting together with one child."
Cons: "I did like that my whole family including two children 2 ad 6 were sitting all separately all over the plane. Children 12 and under should not be seated separately. And that should be the job during the check in. Not during birding."

Pros: "New plane, good food, nice attentive crew, on time"
Cons: "Seats and seat space are shrinking, s not super comfortable."

Pros: "Rebecca was quite pleasant and also pleasant-looking."
Cons: "Rebecca didn't take me home with her. I'll try harder next time."

Pros: "Only slight turbulence. Flight was only 10 minutes late."
Cons: "The choice of games and movies. Space too cramped, and I am only 5' tall!!!"

Pros: "The Lufthansa help desk fairly quickly resolved the ticket and boarding pass problems."
Cons: "That it was still necessary to use the help desk to get aboarding pass, although they were totally professional and resolved the issue."

Pros: "Fell aslep right after takeoff"
Cons: "Delayed flight"

Pros: "The flight itself was fine, about what you'd expect from a short-duration flight on a major airline."
Cons: "I wished to change to an earlier flight with plenty of seats available. the Lufthansa ticket agent stated the only way, as I had booked a "light" fare, was to pay a full-price one-way economy ticket--plus luggage--for about 380 euros with no credit for my current ticket. After booking a day-room at a local hotel, I checked in on-line and discovered for 115 euros I could have upgraded to business class, with luggage included, and been accommodated on schedule changes. My suggestion to Lufthansa is if they intend to rip their customers off it's best NOT TO LET THEM FIND OUT ON THEIR OWN WEBSITE, or if they're simply too incompetent to match marketing offers to their booking department they could save considerable income and reputation by closing the ticket office. As it was, the impression was a low-class money grab. It's not like they can count on their partnership with United to make them look good."

Pros: "Flight Attendants were Excellent. Friendly, attentive, and caring! Thank You Very Much."
Cons: "Lufthansa changed our seats, splitting up my wife and I, after confirming they were together. Thank you to the Flight Attendant who reseated us together but "you know what" to the person that screwed up the seats in the first place. Also the on-line check in process was extremely poor, maybe "bad" is a better word."

Pros: "Crew was great"
Cons: "The flight was late, They kept us in the plane for 20min And bagages are delay...."

Pros: "Crew was nice"
Cons: "Flight was delayed which caused us to miss our next flight. This was a huge inconvenience. When we were in line to get our hotel they did not help the people who were first in line. We were in the middle of the line, but got everything organized for us LAST."

Pros: "The movie options where not great."
Cons: "Movie options."

Pros: "Glad to have a sandwich; it tasted good. The caterers use lots of mayonnaise on the cold cuts which can be messy since it was oozing out but I like gooey food rather than dry food so I was happy. Very nice crew."
Cons: "Just odd that I walked a mile thru the airport to make the connection only to board a shuttle bus that went back the same direction for the longest such ride in my life, past parked planes, maintenance areas, fuel storage tanks and finally the cargo plane section where our plane was located. Might be hard on those more impaired than I am to handle the stairs down to the bus loading dock and again up into the plane."

Pros: "Lufthansa is the airline for long-distance travel!"
Cons: "Everything was great. On our flight over the pond, and back, the food was great it was comfortable, and the airplane had the best in technology."

Pros: "Excellent accomadations"

Pros: "The amenities were a nice touch (headphones, blanket, pillow) and nice selection of current movies. The captain made timely announcements to update us where we were flying over and what our expected arrival time was in German and English."
Cons: "I was surprised that there were at least four dogs on the flight, some without a carrier. I didn't care for one of the meals which was mixed peppers with onions, cheese and potatoes. I thought the meals were overly salted but what airline's meal isn't."

Pros: "On time. Great flight attendants and food"
Cons: "Not much space in the seat. The short flight had more legroom"

Pros: "Its an A380 so nice and new"
Cons: "The entertainment system had a horrible interface with touch screen that didn't work well, and had to move seat because audio jack was faulty"

Pros: "Professional flight crew. Good leg room. Smooth flight."
Cons: "No complaints"