Thanks ANA team, overall I had a good experience flying with ANA. Just one comment, the same food option was served on the flights connecting Singapore -Japan & Japan- Singapore after a week. This drawn disappointment to our expectations to the food and ended up eating the same food one week later on the return trip even though it was a different timing. I believe this could be better managed. Thank you.
The crew are very polite and attentive, the plane is comfy and clean. The food could have been better. It's not for all people's taste. They should give atleast two meals in a 4-5hr flight, a snack and a meal coz the portions are so little.
Cons: "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."
Cons: "Food was really unpleasant and entertainment all out of date movies"
Pros: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
Pros: "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"
Pros: "The food and the crew were great."
Cons: "I am yet to find an airline that has any semblance of comfort in economy class for someone 6’ 2”, and that isn’t even tall! It would seem that the seats should be tall enough not to have the headrest push on my shoulders.....such as making it adjustable enough to be used as a headrest."
Pros: "That it didn’t crash"
Cons: "It was very delayed and then the luggage still hasn’t come out"
Cons: "The dinner was served too late, not right after take off. Also, the portions were way too small."
Pros: "The crew was always around if you needed anything."
Cons: "Wifi was slow, expensive, and you’re limited to 100MB instead of unlimited & luggage people broke my top handle on my suitcase, so it’s pain to move it around now."
Pros: "Staff were all good and professional"
Cons: "I want to watch a movie but both airplanes from Da Nang to Incheon and Incheon to Narita were older models so nothing to watch. Didnt matter though actually because i was sick and slept the whole time"
Pros: "The flight was great. Very comfortable chairs. Wonderful lunch. professional service Alex"
Pros: "Asiana air is so nice, they give all customers slipper to feel comfortable on flight."
Cons: "Food is just so so and they should give snack for long flights."
Pros: "Ground staff is helpful."
Cons: "Flight from JFK to Korea was delayed for more than two hours. Missed all the succeeding connecting flights. Had to spend close to $300 in order to rebooked our Philippines domestic flights."
Pros: "It's hard to get comfortable on a long flight when you are on economy. But the crew was helpful."
Cons: "I did not like the limited choice of food."
Pros: "Food was great, love the extra leg room as a 6ft tall guy, flight attendants were awesome"
Pros: "The food was great and the crew were all very polite and friendly."
Pros: "The exceptional service combined with the great food and cleanliness of the cabin was great."
Pros: "The food was again good and the service was excellent. The entertainment was also good"
Cons: "Fight was so late that i missed my connection. I allowed three hours. The flight was 2 1/2 hours late so there was not time to go threw customs."
Pros: "Boarding was pleasantly quick relative to other flights I have been o"
Cons: "Flight attendants made me it feel like they didn't want to be working there. Made me not want to ask for anything when I needed something"
Flight was delayed. Drink was only offered during meal. Would have been nicer if crew walk around to offer drink after take off or in between meals.
Cons: "Chose emergency exit on Cathay 777-300. Terrible.. was squished like a sardine! And I was in window seat... was not even able to eat! Worst economy class I have been in years!!! Never again...."
Cons: "Food was lacking, everything else excellent! Not enough components to the meals. Be nice to have cheese/crackers. Better salad."
Pros: "Nice entertainment on this flight, modern movies and TV programs. The food was good, more than enough to fill you up on a 4.5 hr flight."
Cons: "The business class configuration on the 777s operates on this flight is not worth the extra price paid. I found that the level of recline (120 degrees) made my back ache and it just wasn’t comfortable. I’ve flown this flight several times now and this is an issue for me. I’d like to arrive refreshed"
Pros: "Very disappointed in the service provided"
Cons: "Contact the customer for flight changes instead of doing it automatically for the customer. I woke up to text messages letting me know my flight was changed from 0635 to 2135. I had major plans for the next few days and couldn’t afford to take that risk."
Pros: "One of the nicest crews I've had the pleasure of flying with"
Cons: "Nothing I could tell at the moment....."
Pros: "The food was okay which is much better than the outbound flight."
Cons: "The seat is quite narrow but it's okay for me. However, I do think bigger people might have problems with it."
Cons: "Flight delayed out of Singapore. Airline should have at least notified earlier so passengers can arrive later to the airport Cabin crew on board rude ‘sorry i’m too busy now’ [just asking for a glass of water] Plane then sitting at HK airport waiting for open gate Arrival timed just perfectly to prevent passengers from catching the last airport express train"
Pros: "Boarding quick n fast"
Cons: "Seats uncomfortable, leg n body, space too small n my left seat is a big sizes man , right seat is a very fat man , I can’t even move . my seat don’t have headset n request one , but until reached Hong Kong I still didn’t get it n I m in plane for 4hrs doing nothing, no games no songs n no shows. Thank for your concern . Really appreciate."
Pros: "- Good food - Good choice of entertainment - Comfortable seats - Polite staff & well organized"
Pros: "Seat was great."
Cons: "Food courses should be delivered slower. It’s a race to see how fast all the courses can be piled on to you ."
Cons: "One of the flight attendants seemed a bit snappy when talking to passengers who had questions."
Pros: "Seats were comfortable. Crews were super"
Cons: "More recent Hollywood movies and better headsets. While i was in alsaka i was given free internet by txting trough social media. I think it would be better if you could provide free internet for long flights."
Cons: "There was an hour delay in the flight returning to Seoul and several hour delay leaving Seoul."
Cons: "Boarding by bus .... on time but departure delayed 45 mins ... I guess typical for China ..."
Pros: "Flight was on time, crew was very professional and worked hard to please the passengers in service and care. Food in business class was really good, and in fact, were generous portions. Surprisingly good choice of movies in entertainment."
Cons: "No sweeteners fondrinks like coffee, just sugar. I would really suggest to China Southern to stock sweeterners for passengers who don’t use sugar."
Cons: "3 hours delay I miss my professional meeting in Shanghai because of this big delay !!! I Sky Team Flying Blue Platinum for Life and this is the first time I got a bad seat and no window"
Pros: "3 free meals."
Cons: "The flight attendants are dry and unhelpful to others not their own race."
Pros: "I'm happy that CZ retains 777-300ER economy seating 3x3x3. This makes for confortable seating and space on a long haul flight. I ordered special meals and they always get it right."
Cons: "It would be nice if inflight floated more frequently during these long flights. I'm disappointed that there is not more control during main cabin boarding. They have the stancions and signage available to help avoid the crush and provide some order with groups by row numbers and enforcing it."
Pros: "Fligths were on time"
Cons: "The entertainment system didint work on my seat, the crew on the fligth from China to Bangkok was not friendly, most of they were not smiling."
Once on board, everything is perfect. The young and pretty flight attendants warmly welcome each passenger and demonstrate excellent service attitudes. As passengers board one after another, the flight attendants begin to inquire about our meal preferences. I requested to see a wine list and choose a suitable red wine. She replied that there were no menus or wine lists, but she would take a photo of the red wine options on her phone and show me later. After lunch, the flight attendants began to ask about dinner arrangements. It turns out that there were only three options for dinner: seafood, chicken, and beef, exactly the same as lunch.
Cons: "Shouldn’t have babies or small kids in the business class"
Cons: "Chinese airlines often require you to take a bus at boarding and then carry your suitcases up large flights of steps to enter the plane - this was the case in Xiamen. This flight often is delayed and this was the case. The food was below average. WiFi is free but it blocks google and gmail."
Pros: "In time"
Cons: "Don’t let customer wait long time for gate after landing"
Pros: "The crew was great, and seat was comfy compare to other European airlines seats"
Cons: "Less salt in the food would’ve been better"
Pros: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!"
Cons: "The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure."
Pros: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine"
Cons: "IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!"
Pros: "Just good overall. Beats any American carrier (which is not saying too much!)."
Cons: "Was late. But they were very apologetic (not their fault). Seattle port entry is HORRIBLE. I thought China was bad!"
Pros: "The plane was very new. Good movies and tv shows."
Cons: "The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while."
Pros: "Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business."
Cons: "Food was overcooked but plentiful Fruit selection excellent. More English fluent staff."