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I paid 675£ for LHR-BOM-BKK (return flight). They charged so much money but provide very less food/drinks as compared to another airlines. Never ever fly with Indigo.

It took a lot of time to declare that the flight gonna be cancelled ☹️ very disappointed.

Flight cancelled after 4+ hour delay. Indigo created a nightmare scenario and showed the most callus attitude towards the passengers I will refer to them was IndiNoGo!

Foreign nationals are not permitted to check in online in advance. We can only check in at the airport, so choice of seat was limited. I was stuck in a very uncomfortable location. I would expect a meal included in a flight of this duration. The food options to buy are very basic. IngiGo are a very good domestic carrier, but if they are serious about operating more international, longer haul flights, they need to improve this service to match every other airline I know.

Two times the gate was changed and flight got delayed

INDIGO Never On Time & Always Prefer to Shuttle Passengers Like shuttle Corks

There was inordinate delay without any plausible reason. This has become a normal feature of Indigo now a days.

Try to Fly on time without keeping commercial passengers stranded

For the price, I recommend other airlines. Indigo might save a few hundred bucks but the quality of service, food selection, wait time, delays is really bad. This is like the Spirit airlines of India, if you know what I mean.

I was unable to check in online. It said PRN is not correct few times in spite of it being correct. I could not book my seat. I travelled from Mumbai to Chennai & Chennai to tiruchi. I raised my problem to staff in Mumbai and they were not helpful. They kept saying I needed to do it in Chennai. They said they can’t print my boarding pass since it started from Chennai. They could have helped me with online checking. Customer service is very poor and not helpful. They could have done a better job.